I moved my Father here this past January. I am very pleased with my decision. The staff has been…read morefantastic. Our overall experience has been very good.

Do not send your loved one here. My mother's status declined and no one was concerned. They told me…read moreher labs were drawn but they never drew her labs. Her name was on someone else's specimen which showed kidney failure. So zi took her to the ER only to find out that her labs are perfect) thank goodness). Very neglectful care. Her physical status has declined so sending her to a rehab facility

My aunt moved here a little over one year ago, and has spoken very highly of the people and care…read moreshe receives. I have only ever seen people who are caring and give every appearance of being taken well care of. My interactions with staff on a nearly weakly basis have only been positive.

Executive Director is disrespectful and was very unfriendly. I was appalled when I witnessed her…read moreyelling at her staff in front of others, including residents and visitors touring the community. There's a revolving door with their staff members, so their quality of care is much to be desired. There are too many other communities in the area. Your best bet is to 'Run, Forrest, Run' as fast as you can!

My grandparents moved in here a bit ago. All of the staff are very helpful and kind. It's a very…read morenice place. The parking lot is very small but there's street parking down the road.

Spectrum 's management style is causing many staff employees to leave, including the Director and…read moreFinancial Director. They, Spectrum, are trying to increase there profit on the " backs of there wonderful staff ". They are cutting staff hours, where they show be increasing staff.They are always short of staff ( caregivers )I presently live in this facility, but would not recommend Lombard Place at this time.

The attitude of the staff at the Birches really sets them aside. Working with an aging population…read moreseem to be their passion and residence truly feel like family and at home. Size of an assisted living community can also affect ones experience. At The Birches everyone knows their residents and family members by name. We graduate through different stages of life and assisted living is one of the big ones. Everyone should think a little bigger ... and think about what's coming next Assisted living isn't forever and The Birches offers an excellent and intimate memory care unit known as Encore. You can't really know what it's like to live in an assisted living facility until you do it. But you can get a very telling taste if you visit your potential options first. In today's age, it's highly understandable that folks would like to do an internet search and find something quickly and be done. But this is also where you or a loved one is going to live for the foreseeable future - you wouldn't buy a house or car from an internet search sight unseen. The Birches encourages visiting the facility on your schedule, talking to the staff and residents, attending a meal and getting a sense of the environment. Safety and security features are very important for the senior and offer peace of mind for the caregiver. Safety is the number one concern, bathrooms are accessible and have grab bars in convenient locations. Residents all wear medical alert wristlets or necklaces and all bathrooms are equipped with help buttons. Residents can also contact staff by speed dials on their phone if they have an emergency in their living area.There are many safety features available in living quarters and throughout the community. Ample staffing and staffing patterns to on-site at all times to assist residents. Registered nurses are on site All residents can take advantage of medication management/assistance if needed. The attitude and friendliness of the staff are of the utmost importance. They listen and make eye contact and are proactive The management team is always accessible. Even having family members themself living there Assisted living is exactly what it sounds like. It is living your current daily life with minimal assistance. When residents are looking for a wonderful assisted living facility they should consider how they want to live. This community will ensure that their residents still have all of the opportunities for freedom and enjoyment in their life that they had before they moved. The ability to freely do whatever you want and are capable of is important. The ability to go to the grocery, walk to the store, take care of a pet. Having these freedoms should not be taken for granted. Continuing with life's daily activities is a wonderful quality to have in a community, but it is also important that you are comfortable. Having a facility that takes are of cooking and housekeeping hassles are wonderful to have in order to release the stress they have been causing and be able to relax and have fun with activities that the vicinity provides. One of the major perks of no longer having to deal with cooking and housekeeping is that you are free to participate in more fun activities than ever before There are plenty of exciting activities that will stimulate your loved ones brain and ensure that they are never bored. There is an on-staff PT & OT that are caring, professional and involved in ones care and development The Birches is a community that fills your spiritual and religious needs. Having a spiritual connection has been shown to evoke positivity and have major health benefits. And let's face it, we could all use a little more of that in our lives. Assisted Living can be an exciting part of life. The flexibility at The Birches allows you to be as involved as you want or just settle back The Birches is an excellent choice for seniors who want to live active, independent lives, but may just need a little help now and then with professional and caring staff that provides a safe 'home away from home' for residents. There are ample rules and regulations in place to ensure residents remain safe and are well taken are of. Residents of The Birches enjoy a healthy and high quality of life. A very happy Helicopter daughter.

My mother has lived at the Birches for several years, and she absolutely loves it! I love it, too,…read moreand here are some of the reasons why: Unlike other assisted living facilities, the Birches feels like home. The facility is beautifully maintained, featuring lovely gardens, a cozy fireside room for reading/socializing, and a welcoming dining room (among other things). Residents are treated like family. The staff is absolutely outstanding! They really take the time to get to know each and every resident, and it's oh-so-evident how much they care. Not only are they responsive to my questions, but they always seem to be a step ahead with whatever my mother needs. There are an abundance of activities to cater to any interest: games, musical performances, meditation, exercise, crafts. Residents are encouraged to participate, but they're left with plenty of autonomy to decide for themselves. The dining room feels like an actual restaurant. The servers quickly learned my mother's preferences, making her feel incredibly special. The food is excellent, and it's always served with warmth and a smile. The director of the Birches leads with love. She sets the tone for the whole place, and it comes across in everything they do. I could go on and on. If you're looking for assisted living for a loved one, the Birches is the best! Highly, highly recommend!

I have lived here for over 3 years and don't regret it for a minute! wonderful place, packed with…read moreall kinds of actives for a quality life.

Warning! Nursing home!! Dingy, old. My Dad was there for 6…read moredays for rehab, poor communication with Admissions Director and Social worker. He only got 2 therapy sessions in 6 days. Transferred him to The Springs today, what a difference already!

My friend was here for several weeks!! This place is…read morepristine! The staff is attentive and very caring. When my friend pressed the Call button it took only a few minutes even though this place is "packed!!" The food, well not bad either!

Exceptional Care and Compassion…read more Burgess Square Healthcare and Rehabilitation Center provided outstanding care for my father at every level. The administrative staff was professional, responsive, and compassionate, making a difficult time much easier to navigate. The nursing team treated my father with dignity, kindness, and genuine concern, while the PT/OT staff were knowledgeable, patient, and truly invested in his progress. The social worker was invaluable--guiding our family through care planning and next steps with clarity and empathy. The facility was exceptionally clean, well maintained, and well organized, and communication with our family was excellent throughout. Entrusting a loved one's care is never easy, but Burgess Square earned our complete confidence. I would highly recommend this facility to anyone seeking exceptional rehabilitation and senior care.

I am all too familiar with retirement homes, assisted living facilities, nursing homes and other…read moreplaces the like. My husband has a family member staying at this facility and on Christmas day, I went for my first visit to this facility. The building and grounds are extremely well kept. When you walk in, it's like walking into a hotel. It's very clean and from what I understand the food is very good here. Each resident has their own apartment-type set up. A small kitchen area including a refrigerator, a full bathroom, a sleeping area and plenty of space for both a couch and even a small dining table if they wanted one. Its basically a studio apartment, a fancy studio apartment. The entire building is handicap accessible...which means nice wide doorways and hallways. Pets are allowed to visit. in fact, they encourage it! We brought our fur kid here which put several smiles on the residents and staff's faces! Each unit has a small showcase mounted outside the entrance where you can personalize your name and maybe put up a few photos if you'd like. This facility is top of the line. If I ever have to stay in an assisted living facility, this place would be my first choice!!

* Decent place, but READ THE 'FINE PRINT' points:…read more One of our relatives was here for 4 months before he passed away in December '14. OVERALL, the place is nice, accommodating, and more than adequate for his needs. Their care is very good and even a friendly dog on staff helps lift spirits of all who come to visit. :) However, upgrades in the following areas COULD GREATLY IMPROVE THINGS here for its elderly citizens and their families. - Carpeting throughout needs - at minimum - a professional cleaning. ESPECIALLY IN THE INDIVIDUAL ROOMS. Most of the carpeting throughout is old, stained, and matted down. In our relative's room, carpet is pretty dirty - and looks as if it has never been cleaned. This was like that before he moved in. - Parking lot BEHIND THE FACILITY IS NOT elderly or handicapped-oriented. There are walkways that are 'sloped' to a point where somebody with a walker can easily lose their balance and fall, and the reverse will make it hard for them to walk back to the premesis. There are also NO "ramp ways" and everything is curbed (we looked). So, somebody in a wheel-chair or even a walker who is not steady will at minimum need assistance getting to and from their cars parked back here, or even if they are just taking a casual walk. - While the staff and service is commendable, improvements can be made. Clothes are supposed to be picked up and washed on "Friday's", but several times we were told they were understaffed or did not have enough help, and our relative's clothes were instead picked up on Saturday's. Other times, garbage cans are not picked up (this is supposed to be daily). Clothes are supposed to be folded or re-hung, and his are usually not. Assistants are also supposed to help with bathing for certain residents, but they tend not to "report" or "push the issue" with residents either (kinda like "if the residents don't ask us for help, we won't ask them if they need help") - even though that is their job if the family requests it. Our relative was supposed to receive help with showers "every Friday", and thus far, we have reason to believe he has not had help with even one shower. We have also seen many residents that could use OBVIOUS help getting to and from the dining area - perhaps having an assistant pushing their wheelchair - or - helping them get to and from their cars (kinda like a valet service) when needed. We have seen some residents literally "tippy-toeing" their wheelchairs alone from their rooms to the elevator, and then to the meal area, and it takes them a half hour to go about 300 feet. Come on - give them a hand! While not major issues, considering a resident is paying near $3700 a month and upwards for "assisted living" - this should all be done impeccably. Not every resident can just up and walk to their cars unassisted, considering most are in walkers or even wheelchairs, and especially given what I described above with the parking lot structure. - Nitpicking - but the microwave upstairs on the 2nd floor dining area is FILTHY inside. Dirty, full of hair! It looks as if it has NEVER been cleaned out. Very distasteful, and unsanitary to the residents to boot. - BE WEARY OF HOW THEY BILL YOU and "HIDDEN PRICING". The establishment bills you "by the month for 30 days." BUT READ CAREFULLY. You may ask - well what about the 7 months that have 31 days. You guessed it - you are billed an extra $130 for that extra day - which equals an ADDITIONAL $900 a year. You may also ask - well, what about February where there are only 28 or 29 days at best. You are still paying for the full "30 days" for February, even though February does not have 30 days. You would think they would apply those 2-3 days less in February to off-set a few of the other months that have 31 days, but they do not. KNOW YOUR PRICING. In my opinion, this is both sneaky and uncalled for. They should just have "one set rate for the month." (* There is also a $2500 "move-in fee." Some assisted living places have a fee, others do not. This labeled as such is misleading, because you would think this 'move in fee' would include the cost to pay movers to "move your stuff in" - but it does not - that cost will be separate on your dime. What this fee is really for is unknown, but primarily, it just seems to be a 'money-making fee'). Lastly - this place has a hard time returning phone calls and even emails. Several times my family has placed important calls to certain individuals in management, needing a return call. Return calls either took 'several days', and other calls went completely un-returned. At best, this is dis-concerning and SHOULD NOT happen given this place's supposed reputation and prices. I can still recommend checking this place out - it may suit your relative's needs - but just know your stuff and heed the agenda I described above. Still a solid 3 stars, but the place could easily be 4 or even 5 stars if the above nuances could be fixed or adjusted.

we chose this facility over others that we visited because of the staff that we observed…read moreinteracting with the patients. They are caring and always helpful, from maintenance to office staff. The therapists are very invested in the care of my husband. The nurses, cna's and others work very hard to care for the patients and always willing to assist me with my husband's needs. Their job is not easy but we are always greeted with a smile and a welcome! The office personnel have gone "above and beyond" in helping me navigate the insurance issues.

My dad was here for rehab. The place is understaffed! My dad ended up passing yesterday! Worst…read moreexperience of care ever! Please don't put your love ones here! I tried transferring my dad to another rehab and was not able to because it was a holiday weekend and social worker nor case manager was in! The rooms are very outdated! The food quality was bad!