We rented 3 houses on The Great Island neighborhood in Narragansett this summer and it was The…read moreBest! Durkin set us up right! All three houses were perfect. 31 Abalone Rd., 37 Spindrift and 48 East Shore. I can vouch for these three properties. All three houses were nicely furnished, the beds were comfortable, had awesome patios, the neighbors were great, each house had TVs with Roku, so that's rad. There is a separate service to rent linens for the beds, Durkin will hook you up with all that info. I have been going to The Great Island since I was a kid, it's an awesome vacation spot for us. This is the first time we rented through Durkin and we already have plans to go through them again. Durkin makes the whole process easy and stress free. 5 stars to Durkin.

If you want to rent a vacation house that is way, way beyond needing TLC and pay good money for it,…read more If you want to: Sleep on broken bed frame with 2 boxsprings and no mattress Have an infestation of ants in all kitchen cabinets and drawers, carpet ants crawling all over the kitchen Have a stove with broken hinges on the door, shower door installed wrong that won't close (water all over the floor), slider door that installed wrong and letting more bugs in Have couches with large smelly stains Have a kitchen floor with inch plus size big holes all over Have vines taking over backyard, deck stairway, and outdoor shower And.. I could go on. Spend your vacation week in gross conditions and making numerous complaints via text, calls and in person. Just to be told we had problems with that house, told they put in work orders, can't fix it because it was installed wrong. Getting little to no resolutions or compensations. Go ahead and rent from Durkin Cottage Realty. Best of luck to you, if you dare.

This is a review of STEPHANIE BASILE at the agency, I have no real experience with the agency…read moreitself. ABOVE AND BEYOND. Stephanie handled a long distance (we live out of state) sale for us. We were able to meet in person at the beginning and I was so impressed with her professionalism, her understanding of the market (and the particular property Medway Place) and her enthusiasm. She gave us great advice about what should and should not be done to prepare the unit for sale, even going so far as to suggest well-priced fixtures we could use for some of the updating. At the same time, she wasn't pushing us to do unnecessary work, so she was sensitive to the economics. Before the opening season of Covid, she immediately got going to market the unit, holding open houses and getting sale materials out to the appropriate market. This sale required jumping through an unusual amount of administrative hoops, both before and to complete the sale, all of which she handled efficiently and effectively, as she kept us well-informed about her progress. Our sale price was just where we wanted it (a good one!!). The closing went smoothly, her office staff took care of the paperwork and she kept us advised all along the way, coordinating with multiple sets of lawyers, probate, etc.. She doesn't set up unrealistic expectations and knows her market)- we could not have been happier. The cherry on top is that Stephanie is also a really friendly, helpful, genuine and a delightful person!

Absolutely TERRIBLE. Do NOT work with this realty group. Specifically, Giovanna Boscia, Savannah…read moreJones, Kristen Jones. 51 Sunset Boulevard was full of broken glass in the yard (which cut my foot), unsafe conditions for children, and I was repeatedly harassed by the agents in unethical ways. The fence around the pool had flimsy fence with a gap in it and no pool cover, making it unsafe for children. Three of the home's doors didn't lock from the inside, making it possible for kids to get outside at night by themselves. The owner had people coming onto the property without proper warning. There was a ring camera inside the home monitoring our comings and goings. They broke statutory requirements for minimum notice before arriving to a home I rented, and when I explicitly asked them not to send people to the property they told me they would do the opposite without minimum notice. I left the house clean and in excellent condition, and they took our security deposit and refused to did not refund us the amount back for the rest of our vacation. DO NOT USE THEM! Avoid at all costs. Unethical and unprofessional agents.

Absolutely DO NOT recommend renting through Pier Realty…read more Back in March, my husband and I booked a beach house rental for the month of July. We were planning for some downtime during my maternity leave with our two-month old son, and my husband would be able to work remote. THREE days before our rental starts on July 3rd, we get a call saying that our booking fell through due to a "glitch with the booking software". We had booked with a paper contract and a check, so not sure how it was software that screwed things up... Pier acted like it would be no big deal, they could find us another house to rent, which was definitely not the case. This was high summer in Rhode Island, only a few days before the July 4th holiday, not to mention the rental market has been insane due to the pandemic. They sent us some shitty Airbnb listings and hotel rooms that were nothing comparable to what we had originally booked. We weren't about to spend a month in a tiny, kitchenless hotel room with our two-month old... Last but not least, we were counting on this rental for our main housing for July. So, instead of spending a lovely month close to the beach during my maternity leave, we ended up having to squat in my grandmother's apartment back in hot, noisy NYC. I will say that Pier did give us our money back, but regardless of that fact, obviously this isn't a real estate company that you can trust. Highly recommend going elsewhere for your vacation rental.

Avoid Pier Realty and especially the South Pier Road property…read more I would give this zero stars if possible. I have never in my life experienced a more disorganized management system between Sandra and the home owner. I rented this with 2 other students for the academic school year. Since September, we have put multiple work orders in and none of them have been fixed (it is currently February). we have kept up with this constantly, asking when each issue would be fixed, and the reply would be "___ has been fixed" when clearly still not working. Our door knob was broken preventing us from entering the house, so their "solution," after threatening to notify the fire department about the safety issue, was to remove the doorknob completely and put a piece of tape, yes I said tape, over the hole where the door knob was. not to mention this was in January when temperatures were sub 20 degrees. On top of this, the door was fine until the "management came" over break to fix the shower door which we also waited months to be fixed. Again we put this order in September and it was fixed in January. *** The biggest problem has been our dryer squeaking so loudly that we cannot be in the house while it is running. We have put multiple orders in, even had a technician come and order a part, however the owner refused to repair it because it "still works." We were told he is waiting until the dryer breaks then it will be repaired. Lastly, the driveway is destroyed. it is filled with pot holes at least 4 inches deep so with any type of precipitation the entire lot floods. Again we addressed this in September, has still not been fixed, so if you're into ice skating, come down for a nice skate when its cold. To reiterate, each reply is some sort of excuse and none of the issues are addressed. Don't waste your time, or money. Save the stress, and avoid being scammed.

*** AWFUL EXPERIENCE- Avoid Pier Realty and especially the South Pier Road property…read more I would give this zero stars if possible. I have never in my life experienced a more disorganized management system between Sandra and the home owner. I rented this with 2 other students for the academic school year. Since September, we have put multiple work orders in and none of them have been fixed (it is currently February). we have kept up with this constantly, asking when each issue would be fixed, and the reply would be "___ has been fixed" when clearly still not working. Our door knob was broken preventing us from entering the house, so their "solution," after threatening to notify the fire department about the safety issue, was to remove the doorknob completely and put a piece of tape, yes I said tape, over the hole where the door knob was. not to mention this was in January when temperatures were sub 20 degrees. On top of this, the door was fine until the "management came" over break to fix the shower door which we also waited months to be fixed. Again we put this order in September and it was fixed in January. *** The biggest problem has been our dryer squeaking so loudly that we cannot be in the house while it is running. We have put multiple orders in, even had a technician come and order a part, however the owner refused to repair it because it "still works." We were told he is waiting until the dryer breaks then it will be repaired. Lastly, the driveway is destroyed. it is filled with pot holes at least 4 inches deep so with any type of precipitation the entire lot floods. Again we addressed this in September, has still not been fixed, so if you're into ice skating, come down for a nice skate when its cold. To reiterate, each reply is some sort of excuse and none of the issues are addressed. Don't waste your time, or money. Save the stress, and avoid being scammed.

Completely unprofessional, constantly break the lease by showing up with no notice or sending…read morepeople to come into your home with no notice at all. Have woken up to random men doing work on my deck near the window. Mice and black mold in the houses, they took care of the mice problem (sending an exterminator with NO warning) but have yet to even check out the mold which could be a serious health concern. NEVER rent from this company.

Ok so I only leave reviews when completely necessary. The rudeness I just received was absolutely…read moreINSANE!! I called to make an appointment and the lady answers the phone "what do you want?!?" I go "I want to book an appointment..." and she goes "on New Year's Eve are you kidding me?!" I go "I'm confused are you open, why did you answer the phone?" Mind you, I never said book me an appointment today! All I wanted was to book an appointment to clean my house and to see what her schedule was! I'm genuinely confused how someone with this nasty type of energy even has customers. I have no idea how well she cleans houses, but I do know I don't want someone who treats potential customers with that much negative energy anywhere near my house. I feel bad for her I truly do. Mind you, it's New Year's Eve not New Year's Day. I'm working, my wife is working, and not once did I mention I needed a cleaning today... I'm actually in awe that anyone who has a business would answer the phone like that. That's the most unprofessional I've ever been treated in my entire life. As if me wanting to use her business was a burden to her... I truly truly truly wish her the absolute best. But your energy is not going to go unrecognized. Learn to treat people better. Or better yet, don't answer the phone if you're in a bad mood!! It's really not that hard. Your entire business model is customer service... God bless you to whoever answered that phone today, and oh yeah happy new year!! Good luck to whoever uses them.

We have used TLC services for years! They are thorough, reliable, and have cared for our home as…read moreif it was their own!

Libby stepped in to help me find a Winter tenant for my condo and within days I had a high-quality…read moretenant! She has been really responsive, and staged my home beautifully, as well as creating a very comprehensive lease and providind great tips on how to manage the property going forward. thank you Libby!

Libby has been super helpful in finding us a rental property for the short summer month period. She…read morehas been prompt in responding and has worked with allowing us to move in early. Any questions we may have she gets back with us right away, so far so good. Thank you Libby!

Used this realtor group for when we rented our college house. The women who runs the main desk can…read morebe very rude and undermining. Idk if this was because she didn't take us seriously for our age or what. On several occasions when we needed house maintenance she gave the workers the code to our house lock without our permission and allowed random male workers to enter our home without consent and notice. Did not enjoy renting out from this company and would not recommend. I always found ken to be wonderful and helpful when talking to him but nancy is such an awful face for the company. If it weren't for here this rating would be so much higher.

At first, their very "relaxed" attitude was appealing but over the years it became apparent they…read morewere only interested in doing the bare minimum. They constantly broke the lease (when there was one) by not letting tenants know when people needed to come to do work (never got any sort of 2-day notice) and never did anything regarding lawn care leaving all yard maintenance to the tenants. Also, when we were moving out they suddenly became extremely "by the book" and were far from kind during the move-out process. Avoid Munroe at all costs, nothing but headaches.