The place appears to be a total scam! I ordered a fridge to pick up from their store and they said…read morethey don't have it and can't order it at that price. They will not honor the price for which they advertised and for which I ordered. They claimed their website does not show a price (lie) and that the website would not allow me do order (another lie). Just look at the screenshots I've uploaded.

Disappointing Service from Owner Despite Years of Satisfaction…read moreWe've owned our Caldera Spa from The Spa & Patio for several years and have been very happy with it. When we discovered a leak just before our warranty expired in December, we called for service. The technician confirmed the leak and suggested we remove the insulation ourselves to expedite the repair, which we did. We quickly located the problem: a leaking 3-inch PVC fitting. When we called to schedule the repair, we were told it wouldn't be covered under warranty due to evidence of rodent droppings. While I understand denying coverage for damage caused by rodents (like chewed hoses), this was a large 3-inch PVC fitting--clearly a workmanship issue, not rodent damage. Regardless, we were willing to pay out of pocket to get it fixed. That's when owner Ian called (when I spoke with him I was unaware he was the owner). Rather than schedule the repair, he advised us to hire a local handyman because his technician would charge us for probably around $1,300 "or more." The technician was prepared to come out when Ian called him back and questioned why we were proceeding with the repair. I was shocked that the owner actively discouraged us from using his own service. We canceled and hired a local professional who was supportive, knowledgeable, and completed the repair quickly for one-third of the quoted price. He shared with us the leak was due to shoddy work when the spa was made, not the work of a rodent. After years as satisfied customers of the spa we purchased from them, this experience was deeply disappointing. A business owner should stand behind their products and support their customers--not turn them away.

My wife and I purchased our hot tub from Keith who was very helpful and pivotal to our decision on…read morewhich spa was best for us. My spa was ready ahead of schedule and the delivery team was great, they kept me up to date on delivery, did an excellent job at placing my spa and answering questions. I had a hiccup scheduling my free spa orientation but that was cleared up by Julian who made sure to get my appointment set up in a timely manner. My orientation was done by Joe who was outstanding, professional and knowledgeable answering all my questions and educating me on overall spa care. I signed up for their O-Care program which keeps me current on my spa treatment supplies and provides free delivery as well as a $10 discount on my orders all while extending my heater warranty to their Lifetime Heater Warranty. Joe also got me set up with the ability to control my hot tub through an app which is a wonderful feature. I can't forget to mention how wonderful the hot tub itself is. If you're in the market for a hot tub I highly recommend Bull Grills & Spa.

Would not hesitate to purchase from them again! A few weeks ago we were in the market for a hot…read moretub. Jorge was knowledgeable, spent a lot of time educating us and did not pressure us to buy at all. He worked with us to find a hot tub that met our needs and was delivered in a few weeks. On the day of our delivery, after we started filling our tub in the evening, there was water leaking from the tub. They sent a service technician the next morning who repaired a disconnected air hose. Joe, was outstanding! Found the problem, fixed it quickly and then spent extra time going over how to use the hot tub and how to add the chemicals. I am impressed overall with the salesmanship and the service that quickly followed when needed! You should consider them if you are looking to buy a hot tub!!

We have not taken delivery of our Jacuzzi yet…read more But the customer service already has been shocking Greg and Ryan have been nothing but professional. They have been very accommodating and very polite. This is our first Jacuzzi and I don't think I can go with any other company in the future These guys have made the process extremely easy. We are having issues with our builder for our backyard, but Greg and Ryan have been more than accommodating to work around our builder. I hope these guys get recognized for the amazing customer service I hope the owner sees this and realizes the employees that they have.

I was a supporter of San Diego Hot Springs and referred multiple customers. Unfortunately, my…read moreexperience after the sale has been disappointing. Between warranty issues, repeated fees for service calls, and commitments that were made but ultimately not honored, I found it increasingly difficult to get concerns resolved. I reached out directly to Ryan to address these issues and never received a response. If you must do business here, I would try to work with on of their other associates. To be fair, the service technicians who came to my home were generally professional and did their best to help. My concerns are with management's follow-through and customer support once problems arise. Based on my experience, I can no longer recommend San Diego Hot Springs and would encourage prospective buyers to carefully consider the level of post-sale support they may receive.

I was a little nervous about ordering a new spa skin for my existing cover, but at about half the…read morecost of a whole new cover I couldn't resist. Plus, the thought of throwing our two year old foam cores into the landfill rubbed me the wrong way. Well, my worries were for nothing. The new skin actually fit a little better the original Cal Spa cover that came with the hot tub! Spa Cover Sale did a a superb job making the new skin. The wife and I are very pleased. If your cover is looking shabby but still has good foam cores, getting a new skin from these people is a good way to go.

From the owner: Custom replacement spa and hot tub covers. Portable, In ground, swim spas, Cal spa, La Spa,…read moreJacuzzi, Caldera, Catalina, Master Spas and many more. Practically any size and shape can be manufactured. Our covers are US made!! . We can drop ship to any location in the country. Also supply cover lifters, chemicals, and anything pool/spa related. Just ask. We've got you covered.

Bailey might genuinely be the coolest person living on your block. He's incredibly knowledgeable,…read moreprofessional, and easy to work with. A couple of years before I officially hired him, I would reach out with pool questions and troubleshooting issues, and he was always generous with his time and advice, responding whenever he could. Fast forward to 2025, and I finally brought him on to service my pool. I try to say hello whenever he stops by, and despite having a busy schedule, he never makes me feel like I'm interrupting him or taking up too much of his time. I've recommended Bailey to several friends, and every one of them has been happy with his service. In fact, some even reached out to thank me for the recommendation. I've been extremely satisfied with his work and will continue recommending him to anyone looking for reliable pool service. Great service, great person, and an all-around awesome guy!

We have been using this pool cleaning service for several months and couldn't be happier. The team…read moreis reliable, professional, and always leaves our pool looking crystal clear. They consistently communicate any issues they notice and address maintenance needs promptly. It's reassuring to know our pool is being cared for by people who take pride in their work. Highly recommend their service to anyone looking for dependable pool maintenance.

5 stars!! Bobby was professional and spot on with attention…read moreto details. His knowledge and know how excels him past the competition. Great experience!! D.

Today, I stopped by at 3:15pm to get more chlorine & muriatic acid and they took very good care of…read moreme even got 10% off.

Maya at Aqua Paradise is the kind of salesperson you hope you get but rarely do. Most salespeople…read moredisappear after the purchase, but she's the exact opposite. She knows her hot tubs inside and out, helped me pick the perfect model, and made the whole process easy. What really impressed me was the follow-up. Long after the sale, she still checks in, helps me with supplies, and answers any questions I have. That kind of service is almost unheard of these days. She's a true asset to the company, and I couldn't be happier with my spa or the experience. Highly recommend asking for Maya if you're shopping for a hot tub.

UPDATE: Changing my rating to…read more 4-STAR - Everything mentioned below is now corrected. Mark, called me apologizing for the delay in responding to my email inquiry on the circ pump exchange. He was happy to exchange the pump for the correct one and send me a return slip for the one I mistakenly ordered. Thank You Mark for helping me out! I will definitely use Aqua Paradise (Hot Tub Supply Store) to order parts in the future. The caveat here is, be very certain of the part specs and number when ordering. When in doubt, remove the part and check it closely for labeling, electronic specs and features so you can make an exact match. It did suck to have 12 days go by to get a response. But in the end all was made right. I really appreciate getting the call from Mark and following through with the exchange. Thank You! v--- Excerpt from my old post ---v Via "Hot Tub Supply Store", my initial order and delivery was great! * I'd rate it a 5-STAR. I got the brand new parts I ordered in a timely delivery. However, I realized that I had ordered the wrong circ pump and the website did mention no returns on circ pumps and DCU's. So I sent an email to the appropriate email account on Dec. 2nd requesting the possibility of an "exchange" for the right pump. 10 days went by with no reply, and the Hot Tub Supply Store doesn't list a phone number I can't call to speak to a person or leave a vm. * So that is a 1-STAR rating for getting back to the customer. Exchange, no exchange, no returns aside, they just didn't even get back in-touch while I have an empty Jacuzzi waiting for a pump replacement. To be clear, the low rating is for no response. Not that they didn't exchange the part.

I cannot recommend Tim and the team at Zier more highly! Tim gave us a very accurate estimate and…read morestayed true to that estimate throughout the construction process. He was regularly on site and ensured that work was being completed on time with high quality. You can tell the whole team takes pride in their work and what the final product looks like. The team at Zier really goes above and beyond and I am so happy that we chose to go with them for our pool installation!

I can't recommend Zier Pools enough. We recently had an issue with a weak spa jet, and even though…read morewe realized we were a few weeks outside of our warranty window, they didn't hesitate to help. Matt was super cool and made sure we were taken care of immediately. He sent out the plumbers who quickly identified the issue (a rock blocking the jet) and got it fixed. It's rare to find a builder who stands by their work and supports their clients even after the project is finished. If you are looking to build a pool, hire these guys!

I love my renovated pool. Love, love, love. I decided to makeover the pool before the rest of the…read morebackyard landscape so that I could design everything else around the look and feel of the pool. I needed to see it before moving ahead. The pool changes color many times through the day, and the reflections are crisp and clear. My family is thrilled. Jimi is direct, and the project was on time and on budget. We are grateful for his professional crew. Great investment.

This was our first time owning a pool, and we couldn't be happier with Jimi and his team. We…read moreregularly receive compliments on how beautiful our pool is, and it truly shows the high quality of their work. During one of our inspections, even the inspectors commented on the craftsmanship. The pricing was also very affordable for the level of quality delivered. I would highly recommend So Cal Custom Pools.

If you're looking for the best pool builder in San Diego, stop scrolling and just call Marc at…read moreSundancer Pools. We did a full backyard transformation... pool, spa, hardscaping, BBQ area, the whole nine yards and Marc absolutely crushed it from start to finish. From day one, his design ideas were great, we made some tweaks on the fly and he had no issue handling our modifications with great input on what would and would not make sense. He took the vision we had in our heads and somehow made it look even better in real life. He had solutions for things we didn't even know were problems yet, and every recommendation he made ended up being the smarter, cleaner, long-term play. You can tell he's been doing this for a long time and actually cares about how your space will look and function years from now, not just on photo day. His team was awesome too. Super friendly, super professional, and shockingly efficient. They showed up when they said they would, worked hard, cleaned up, and kept the project moving. In true unicorn fashion, they even finished on time... something you don't hear often in the world of big home projects. But here's the real test: how people act after they're paid in full. That's where Marc really separates himself from the pack. We had a couple small things pop up after completion, and instead of dragging his feet or ignoring calls like so many contractors do, Marc fixed everything quickly with zero drama. That alone made me a permanent Sundancer fan. I recommended him to family which is always a little nerve wracking because if things go sideways, it gets awkward at the holidays but Marc and his crew delivered another home run over there too. It's rare to find a contractor who makes you look good for referring them. If you want a backyard that looks like a resort, a pool builder who actually communicates, and a team that does what they say they're going to do, Sundancer Pools is a 10/10. Can't recommend Marc and his crew enough.

We used Marc and the Sundancer Team to build our dream pool this past year. Marc was incredibly…read moreresponsive, timely, creative and honest throughout the process. Despite our changing of finishes -- and some changes to our whole plan -- he was always patient, clear on timelines and honest and accurate with the cost. We are so so pleased with the result and grateful to the whole team at Sundancer for transforming our yard into a little slice of paradise for years to come.