Sunrun installed solar panels on my home about 1 year ago. The installation went very smooth. The system is producing energy very well. My PG&E electric bill is back to almost zero. I lease from Sunrun and the price is much lower than what I used to pay PG&E. read more

I inherited a lease with Sun Run when I purchased my home. They are the worse! I signed up for auto pay and since that change they have contacted me through text, email And phone calls over 100 times in the last month. Why? No reason! I have asked via phone calls and numerous times via email to STOP contacting me to no avail. When this lease is done, I will not renew! I will have them take this old solar system off my home and replace with a reputable local company. I HATE SUN RUN! read more

If I could give these people negative stars, I wouldn't hesitate. Despite the fact that we're obviously not interested in any of their services or product, they continue to obnoxiously come to our house to "give us updates" on the neighbors and how they're doing with their solar panels or services (something we never asked for or cared to hear about). It would be nice if these people would get the hint and stop harassing people who aren't interested read more

From the Sunnyvale Municipal Code regarding peddlers/solicitors: "It is unlawful for any person described in Section 5.28.010 of this chapter, whether licensed or unlicensed, to perform or attempt to perform the acts described in such section by ringing the doorbell or knocking at the door or otherwise calling attention to the person's presence of or at any residence whereon a sign bearing the words "No Peddlers," "No Solicitors" or words of similar import is painted or affixed so as to be exposed to public view, and no such person described in Section 5.28.010 shall perform or attempt to perform any of the acts described in such section in any building, structure or place of business whereon or wherein a sign bearing the words "No Peddler," "No Solicitors" or words of similar import, is painted or affixed so as to be exposed to public view." So, Sunrun dude, you were breaking the law when you rang our doorbell since we have a clearly posted "No Solicitors" sign. And when this was pointed out (in case you were simply stupid/illiterate and intentionally committing a crime), you should have simply tipped your hat and walked away. Not ask us about our energy costs. Not ask to see our electric meter. Not ask to see our utility bills. By the way, where was that peddler's license (also required by law) that you were supposed to show us? read more

Absolutely unacceptable experience with Sunrun. A Sunrun representative named David first taped a notice onto my garage door, and then either later that day or the following day came back to my house uninvited trying to sell solar services. He completely ignored the clearly posted "No Soliciting" sign on my property. When I confronted him about it, he argued with me and tried to claim he "wasn't selling anything," despite obviously going door-to-door promoting solar services. To make matters worse, he taped a notice onto my door the day before and later returned to tape advertising material onto my garage door. That is incredibly disrespectful and invasive behavior. When asked for identification or a permit for soliciting, he refused or was unable to provide anything. If this is how Sunrun trains its employees to interact with homeowners, it says a lot about the company's ethics and professionalism. Ignoring posted signs, arguing with residents, leaving unwanted advertisements on private property, and refusing to identify yourself is not acceptable behavior. I would never trust a company that operates this way around my home or neighborhood. Homeowners should be aware before opening the door to these people. read more

Extremely rude and pushy sales people. After telling them i would contact them if i was interested further, another representative showed up at my door late in the evening and was extremely rude and pushy and then became more rude when I told them i was not interested. read more

If i could give 0 stars I would. They sales rep was very aggressive and wouldnt stop coming over until we signed up. The Contractors they sent to install the panels damaged my roof and sun run will not fix it. Their panels are too heavy for my roof and caused my ceiling to Crack, roof leak and now my roof is looking like its caving in. DO NOT SIGN UP WITH THEM. WORST DECISION I'VE EVER MADE. Plus they're giving me the run around on repairing the damages they caused. read more

They are very pushy salesmen/women. I know its their hustle, but it still is annoying,

Absolute scam. They took advantage of my 90 year old family member and locked them into a contract that's costing DOUBLE what pg&e was charging us. If you see them, slam the door in their face. read more

I purchased a home and transferred the contract to myself over 2 months ago. They still wont activate my panels and I have called customer service over 10 times to be told a case manager was assigned and will call back in 48 hours. Then I wait and we start it again. I am being charged for power during summer in Florida while they take my money and refuse to turn on my panels. This is the worse experience I have ever been though with any company. read more

Customer service representative- Bridget Yates, should not be in customer service during installation. Sunrun installation fried my refrigerator by frying the circuit it was plugged into! 10 emails later with minimal response I give up trying to get some compensation for my destroyed fridge! Bridget NEVER returns my emails! read more

Watch out for dishonest solar pitches--verify EVERYTHING! I am writing this to warn my neighbors, especially young people and seniors who might not know how to protect themselves from high-pressure sales tactics.I was recently approached at Home Depot about a solar quote. The store employees were nice and honest about getting a referral fee, but the Sunrun salesperson who actually came to my house used outright lies to get me to sign a contract.Thankfully, I have learned over the years to verify every single word a salesman says. When I checked the paperwork against what he promised me, the lies became obvious. I caught it in time and successfully canceled the contract, so they didn't beat me.However, it deeply bothers me that they are targeting trusting people with these deceptive scripts. If you get pitched solar through this store, please do not just take their word for it. Read every line of the fine print, verify the numbers yourself, and don't be afraid to cancel if something feels wrong. Look out for each other! read more

Tim Kane and Dan Lemus are completely unprofessional and dishonest. When they screwed up the installation, they refused to respond, knowingly leaving an elderly couple without air conditioning in 90-degree weather. Fire those two dirtbags, they have no business dealing with customers The installation crew was top shelf, but Sun run management is a dung pile. FIre Lemus and Kane - they are a bad face for sun run. read more

I was paying $7.50 each month to receive a paper bill. They switched me to paperless without telling me. Now they want $2.99 on top of the $7.50 for a paper bill. Very unscrupulous. read more

Shows up unannounced. Guy came to the backyard fence thought twice after a fire arm was presented. He would leave the property. I will NEVER USE THEM OR recommend them TO ANYONE! Door to door sales is a thing of the past. Please stop. read more

Do not trust Sunrun. They completely took advantage of my elderly father. Their improper installation of two solar arrays caused severe structural roof leaks over the garage. When my elderly father called to report it, Sunrun gave him the runaround, blamed him for the leaks, and ignored him through TWO FULL WINTERS.I had to step in to protect him. Sunrun's own third-party team did a water test and watched the water pour into the garage. It has now been over two months since that test, and they are still stalling, claiming they "don't have the report." Meanwhile, a local 5-star roofing company came out and gave us a full report in 2 days.Because of Sunrun's 2-year delay and victim-blaming, my parents now have a massive 5x5-foot dry-rotted hole in their garage, rotted structural 2x4 beams, and active mold growing in the ceiling framing. This is a severe health hazard to elderly homeowners. To make it worse, Sunrun removed half the panels over a month ago during the hottest part of summer, leaving my parents with skyrocketing utility bills and zero timeline for repairs.Sunrun will damage your home, blame your elderly relatives, and run away when their installation fails. We are filing official complaints with the California CSLB and the California Attorney General for elder consumer abuse. Avoid this company. read more

See all

I am a senior citizen and I was completely lied to about everything They installed way too much equipment , to include 2 Tesla batteries. The monthly bill to them is twice as much as they told me it would be and totally unaffordable for me. I have tried to negotiate with them and they will not. read more

So far all is going well! Justin Mott and Joseph Rowberry were very knowledgeable, professional and courteous.

On a 41 page contract, Sunrun did not disclose any penalties of $2500.00 if cancelling their contract out of a 5 day window. Also, they said the parts were made in USA, and this was not true. This is just to name a few complaints. And there are numerous complaints against Sunrun. Not good. This was a big turn off. read more

What a mess !! Stay far away from this company . Promised made promises NOT kept. Promised a credit to go with them - never got it. It's been 4 months and still nothing !! I'm FKN pissed. Took almost a year from start to finish. No one communicated with each other. I have to see a therapist after all this. read more

Worst company ever!!!! Do yourself a favor and run. They are unable to resolve their machines issues and it takes forever to talk to anyone to help. read more

shady shady shady! these guys are shady and what LIARS! These young sales men came to my house and sold me a croc of $hit. They told me it was free, that all I had to do was allow them to place flyers in the front of my yard advertising their solar. And if I dont want it anymore, that I can just call them to remove it. Now I find out, that Im actually paying the lease not electricity. Then in order to remove the panels, I have to to buy the system $30K or $40k cant even remember what the actual amount is, because Im so mad. Lesson learned DO NOT ALLOW SOLICITORS TO get you to buy anything at your door. If you want anything, go find it yourself. These people are CROOKS, how can anyone lie and get away with this. THESE PEOPLE NEED TO GO OUT OF BUSINESS AND REFUND US ALL read more

BUYER BEWARE - Our system had been down for months SUNRUN have consistently let us down, from Customer service who don't reply on time to technicians who just fail to show uop and reschedule multiple times! We mad the big mistake of trusting them - If I could give them ZERO stars I would - BUYER BEWARE - if your system goes down and and youve spent multiple tens of thousands to install it then you'll likely be getting HIGH electricity bills and SUNRUN will not care! you'll be on your own - BUYER BEWARE - do NOT use this company! read more

Complete ripoff, there price is more than double other solar quotes I got, and 6x more expensive than DYI at 20% of the system. First run from these guys, second, do your homework and save thousands all while getting a much better system that will break even 3 to 4 times quicker, you have been warned. I got 8kw array, 60kwh battery and 12kw inverter for $8K, let that sink in, run away from sun run! read more

DO NOT DO BUSINESS WITH THIS COMPANY. They are completely deceptive and dishonest. I have been getting the run around for 4 months. They will not allow me to payoff my system. Quote went from $20,000 in January to $31,000 in April. read more

Stay away from Sunrun Solar. I got duped into a lease years ago with them by very tricky, dishonest language about the benefits of a lease. A lease will cost to THOUSANDS more than an outright purchase, to be sure. I learned that the hard way. When I had the roof changed out recently (not by Sunrun) the roofer found a faulty install of the junction box, which cost me an extra $500. Sunrun not only ultimately refused to cover that cost (it had been installed by them), but I made 9 calls over 3 months and talked to 9 different people, and my complaint was never fully addressed. There is not just poor customer service, but NO CUSTOMER SERVICE. Go elsewhere for Solar. read more

Horrible customer service only after 3 years im having problem with my 3year old roof that sunrun installed, after couple windy days some shingles flew off and after about half a year I got an email and a phone call that told me that im not covered under warranty because its my fault cause someone was walking on the roof, I strongly suggest to go with another company read more

Sunrun Solar - This is the email I got from them - Solar Installation Near Me

It's getting so bad with these people that I've contacted a lawyer. Signed with them 12 months ago. They never show up when the City shows up so despite having panels on my roof and now, a wonky electrical system, I still don't have solar. Stay away from these people. read more

@Sunrun I'm a current Sunrun customer and I'm extremely frustrated with the lack of communication and professionalism I've experienced. I was contacted about changing my contract from a lease to ownership, but after asking basic and necessary questions about financing terms, tax credit assumptions, and whether this would impact my net metering agreement with Edison, communication completely stopped. This is a major financial decision and the lack of transparency and follow-up is concerning. I should not have to chase down answers just to understand what I'm being asked to sign. At this point I'm questioning whether this offer is actually in my best interest. I would like someone from Sunrun account management or customer support to contact me directly to provide clear answers. read more

I originally leased panels in 2020. In June 2025 I purchased a Tesla battery. A couple months later I leased extra solar panels. I never received any documentation for my latest panel lease. I called SunRun to find out why my city permit was never signed off. Leonardo the representitive for SunRun told me theres a problem with one of my 3 systems (first panel lease, Tesla battery purchase or latest lease of panels). The panels are supposed to be warrantied for 25 years and the battery for 10 years. Now they're telling me I have to pay $561 for them to determine whats wrong with my system. Leonardo stated I purchased my battery and latest panels. I did not purchase the panels, I leased them. I would never recommend this company to anyone. read more

Also only put one star because I had to. But they deserve a "0" "Runrun" "Terrible!!! Purchased solar panels , and have been having issues with our app communicating with our pannel. They told us when they were putting in the panel. If we had any issues , they would come out immediately to fix it. Why do we have a warranty? Called Surrun, they want to charge us $500.00 to come out. RIDICULOUS!!!. They guarantee that it would be producing or selling. And now we call them because we have an issue , and they want to charge us. "Heed my warning!" .Do not deal with this company at all scammers and salesmen that's all they are. STAY AWAY!!!! read more

I started receiving the services in December 2025 and was enrolled in the automatic payment that was offered. However, ever since December, I receive a call from Sunrun asking for payment. When I inform them, I signed up for automatic payment, they said it is not working. This has been the case since December 2025, and it is now May 2026.Every month I am told it should be fixed by next month. Sunrun do not offer this service if you cannot perform, so annoying. read more

On the second leak in my 11 year old roof. Sunrun said new roof and new panels. I pay of course,13500.$ So, I'm giving them energy, the use of my roof and have to pay them for it all. read more

No transparency on repairs. I reported the outage 2 weeks ago, no tech showed up and claims parts are on order. It sounds fishy. Where do I report? read more

I do not recommend Sunrun. I am still paying on my PG&E bill. The failure on their part to maintain their equipment for six months caused this issue. Do not use this company. I did not sign up with them, they bought my contract from another company that was awesome. read more

I got a no soliciting sign on my front door and these idiots ignore it. Knocking on the door anyways. Happened twice in the same year when these clowns go door to door lying about how they set up my neighbors house with their garbage. Dishonest and pesky. read more

I wish it was possible to give 0 stars. What is up with this company? The young people who've come door to door saying they work for Sunrun are absolutely awful, rude, and scary. Are they trained to behave this way? Today the guy told me I was effing rude when I said I don't buy anything from strangers. He actually cursed at me. I hope someone looks into this company and their horrible business practices. read more

I am writing to formally report an alarming and unsafe incident involving one of your drivers this morning, 6/18/2025, at approximately 6:42 AM on the freeway. While driving with my baby in the car, I was merging into the next lane due to my lane ending. A clear and necessary merge that all drivers in that lane were required to make. Despite signaling and attempting to merge safely, your driver (operating a vehicle with California license plate 28175T3) intentionally blocked me from merging. When I motioned to ask what he was doing, he rolled down his window, became aggressive, and shouted at me, calling me a "bitch." I tried to de-escalate by offering to slow down and let him go ahead, but he responded by speeding up, cutting in front of me, flipping me off, and laughing mockingly all while clearly angry and hostile. This behavior was not only disturbing and unprofessional but also dangerously reckless, particularly considering I had a child in the car. This type of road rage, verbal abuse, and aggressive driving from someone representing your company is completely unacceptable and poses a serious risk to public safety. I strongly urge you to take immediate disciplinary action and review this driver's conduct. read more

After doing everything sunrun wouldn't need to do Had the panel cleaned put the wire to turn around The panels had my air conditioning in tuned up and my house weather Insulated And put my thermostat 5° higher than normal and I still have a 600 month bill from sun run and California Edison did I mention I have 42 panels on the 1800 square foot house years ago I used to get Money back in the mid-year from Southern California Edison these are never jumped in their grid. Now on it daily and nobody can tell me why First they said it was my inverter and they changed it but the issue is still happening The panels have destroyed my roof I don't know why I always It's always under a panel nowhere else The whole entire front of my house has no panels they're all on the back but I never have a leak in front In my opinion solar panels are a waste of money And I can't wait until my leases up Definitely not even deserving Of one star read more

My panels have not been working since Oct 12th. They were supposed to come back Nov 11th and canceled same day. The next appointment was three weeks later Dec 2nd. I hope they come. I will have been not producing energy for 8 weeks. They told me that no one cares at Sunrun unless they cancel four times on you. It should be a crime. Their surveys are a joke. read more