I took a Flix bus from Portland to Seattle and back…read more From Portland to Seattle it was great. Five minute walk from my apartment. Friendly driver. Not crowded. Internet. Charger. Space above my seat to store stuff. Comfortable ride. On the way back though it was a totally different story. I was scheduled to leave Seattle at 7:55pm at the 6th Ave S & S Lane St stop. Then at 3:36pm I get an email from them saying that they had to cancel my ride. WUT!!! No text message or call either. Fortunately I was on my laptop and saw the email in time, but what if I wasn't? I think this is absolutely terrible. I easily could have missed the email and been stuck in Seattle having to find a hotel at the last minute. Since I saw the email, I was able to reschedule. I took the 5:20pm option that leaves from "Seattle Bus Station" which is at 503 S Royal Brougham Way, 98134 Seattle and "Operated by MTR Western as FlixBus". I get there 15 minutes early, like they ask, but... well... I was confused. - It was a Greyhound Station. It didn't say "Seattle Bus Station" anywhere. - There was no one else waiting. I was the only one. Even a few minutes before 5:20pm. This made me think I was in the wrong place. I'd expect there to be at least a dozen or so other people like me waiting to board. - The Greyhound Station was closed. So it wasn't like I could walk inside and ask an employee or something for clarification. - There were two different parking lots outside the Greyhound Station and if it even was the right place, I wasn't sure which parking lot it would be, so I tried to frantically keep an eye on both. - Adding to the confusion, it was this weird sketchy area underneath a huge highway with lots of stuff going on. Including a huge depot or something for city buses. So I was nervous that one of the areas with the city buses was actually "Seattle Bus Station" as opposed to the Greyhound Station being "Seattle Bus Station". There were also random city buses parked all over the place, and I wasn't sure if I misjudged a city bus to be the Flix bus I was supposed to board. - 5:20pm passes and no bus arrives. - At around 5:25pm I see a MTR Western bus arrive in one of the Greyhound Station parking lots. So I walk up to the driver, ask if he's with Flix bus, he is, but he says he's just dropping off, not picking up, and I'm probably waiting for a different bus that will come after his. - So I walk back to the other parking lot. But then I decide to walk back and ask the guy for more clarification. - He says again that he's not picking up here, just dropping off. So I start elaborating that I'm going to Portland and am worried I'll miss my bus and ask if he can help me make sure I'm in the right place for my bus. He asks for my ticket. I show him. He asks when I got it. I explain that they cancelled my initial trip and just got this one like two hours ago. He realizes that it's his bus and he must not have gotten the notice or something since it was two hours ago and tells me to board his bus. So yeah. Wtf. I easily could have missed my bus. Poor communication. They should have made absolutely sure to communicate with the drivers, get affirmation from the drivers that they know what's going on, have pictures of the pick up locations so that it's visually clear where you're supposed to be, and provide text message updates if a bus is running late. There should also be large signs saying something like "Flix bus boarding location here". I dunno, probably a bunch of other stuff too. And regarding the cancellation, I _kinda_ get it. There probably weren't enough passengers and to it wouldn't be profitable for them to run the route. And tickets are very cheap. If your offering is "the tickets will be cheap in exchange for the timing being unpredictable", that's valid. However, if that is indeed what you're offering, you need to be absolutely clear about that to your customers. That way customers know what they're getting into and consent to it. Instead, the whole "we might cancel your trip at the very last minute" thing was probably hidden in the fine print somewhere which I see as quite unethical. Oh, and on the trip back the internet stopped working after 20 minutes or so. "Error: time quota limit exceeded". PS: I find it odd that on Yelp there is a different FlixBus business page for each drop off/pick up location. As a customer I want to know what FlixBus is like overall as a company. They probably do it per-location so that customers only see a handful of 1 star reviews as opposed to thousands and can rationalize to themselves that it's just a small sample size.

Easiest and most affordable way to get from Seattle to Portland! On time, clean bus, safe driving,…read morefriendly driver. Thanks for the ride!

This new stupid redesign is going to screw a lot of people.my bus takes 1 bus and 15 mins to get…read morewhere I need to go come the 3rd it will take an hour and two buses. West to go interstupid

I am an ambulatory wheelchair user, and I'm so horribly embarrassed and ashamed when bus drivers…read morefight with me about securing my empty wheelchair. It folds up safely and stores with my caregiver, so people who can not get out of their wheelchairs can have the space. I'm trying to respect their disability. Passengers have shamed me, glared at me, and harassed me, all because they strapped my empty wheelchair when I've asked them not to. (They will even fight with me sometime and I either relent or get off cause I'm so mortified) It's so bad I have panic attacks every time it happens, now, and I never actually want to ride the buses I need to depend on to get around idk what to do tbh. I feel so embarrassed and ashamed of my disability as I deal with people regularly staring at me when I get out of my chair..... I've complained to them many times, and I hear it's policy. Yet you can fold and store walkers and strollers, but my EMPTY wheelchair has to be secured. It's honestly not different from a walker, IMO? I stopped sitting in my wheelchair on the bus because bus drivers were leaving other wheelchairs and strollers behind because of me. I can get up, I can walk short distances, and I do not need to sit in my chair on the bus so that other people can have that space. It all depends on what bus driver you have. Some of them respect my wishes; some of them flat-out don't, citing a policy I can't find on their website. EVEN THEN, they have a Reasonable Modification clause that allows them to modify policy if needed. I want them to see how this singles me out and makes me a target cause I have a disability different from the norm. I get enough from other people I don't need my transportation to make it worse, sometimes I'm flat out too scared to get on a bus because all this.... I just don't know what to do anymore, and I'm so fed up and discouraged. I can't tell you how many times I've complained and nothing happens, or I get conflicting stories. I'm just so tired; it shouldn't be this hard to have reliable transportation that respects my needs and those of other people with worse disabilities than mine, who need the space over me. We absolutely should not be strapping empty wheelchairs, and we absolutely should be strapping in strollers with children. Why is that not policy????

We had such a wonderful experience with Starline for both our welcome party and wedding day…read moreshuttles. Hollie was fantastic to work with--she was so kind, responsive, and communicative throughout the entire planning process, which made everything stress-free. The shuttles arrived on time both evenings, and everything ran seamlessly. It was such a relief to know our guests were in good hands and could get to and from the events safely and comfortably. We couldn't be happier with the service and would highly recommend Starline to anyone looking for reliable and professional transportation for their event!

Used their bus service for transportation from college back home for a holiday break. Driver made a…read morewrong turn resulting in a 2 hour late arrival. Freezing AC was blasting the whole trip, it's November and already cold enough. At one point the driver raised the radio as loud as it could get, even through full blast headphones the radio was loud and clear. Driver turned inside lights on full. Overhead compartments started opening on their own while in motion. We eventually made it but other busses broke down. If you look on their page under commitment, they provide the opposite of what they list. Unfortunately, we will be looking for any alternative transportation besides this company.

Driver was amazing and communicated well. The price was manageable for 12 people…read more And they got back to us in a timely manner. We will definitely use them again.

Our school chartered for high school playoff football game. Bus battery died. Boys had to try and…read moresleep in the locker room after their football game ended. Did not get back to Clackamas until 11:20 AM over (12 hours after the game was over) due to having to wait for a new bus to drive to Medford and get new bus drivers as they timed out. Do not recommend!

This is a great route with amazing drivers! Friendly, always on top, plenty of rest stops and a…read morescenic route for an affordable rate!

Just took the most amazing bus ride of my life! The folks from Cobreeze got us through the worst…read morewinter storm in Bend to Portland safe and sound! Really can't say enough about how well they took care of us, kept us up to date and delivered us only 2 hours later than scheduled. A real feat of driving excellence.

Both drivers were on time, and helped load and unload our luggage. Our needs were basic: transfers…read moreto and from Portland Oregon airport and our hotel in Salem, yet we needed to be punctual. We were able to confirm our trips the day before with the drivers, giving us confidence they would be there on time, even with the day-light savings time change. Great job. Really pleasant and personable drivers.

I rarely write reviews, but MTR's customer service and delivery has been so exceptional they…read moredeserve all the stars! We are a high school club sport, and needed multiple trips for our season booked this year. The response from the very first interaction, follow up, 24 hour confirmations prior to the trips with contact info, our absolutely Amazing Bus Driver and last but not least, their willingness to partner when a reschedule was necessary was above and beyond most customer service you see anywhere! Every single person who works for MTR that I have encountered is a gem, and you have created customers for life! Thank you!! Christina and the Sherwood High School Snowboard Team!

DO NOT Trust them. I had an interaction with their staff who proceeded to tell me HOW things are…read moredone and not done. I was not impressed with his poor language as the general manager told me to go "F" myself. Stay away from this company.

From the owner: Puget Sound Coach Lines have been providing professional custom coach trips both locally and long…read moredistance. We can accommodate large groups in our sedans, vans, minibuses, and deluxe motor coaches. We offer custom charters for all occasions. Call us today for more information.