An agent for this company lied to me and probably potential buyers. He became my property manager…read moreand outright lied to me concerning the average rent in the building my apartment is in. He did this because he was selling my unit and probably told buyers the average rent for the building was way higher than it really is. He likely told this to get the way overpriced deal done on my unit. It is all about greed and nothing about caring for people. People like this are contributing to the homeless problem in Hawaii and all over the country. I cannot say the whole company is bad however this agent lied in the performance of his licensed position as a real estate agent.

We have been doing business with Sterman Realty since 1994. We started out renting vacation rentals…read morethrough Richard and his office and from there we soon started purchasing property using their real estate expertise. We have worked specifically with Bitsy (AKA Lora) Healey since 2002. Over the past 20 plus years, she has represented us many times. Sometimes we have been the Buyers and sometimes we have been the Sellers. We just closed on a property yesterday with Bitsy as our listing agent. We wanted our property listed and sold by the end of the year. Bitsy did not have a lot of time to work with to get it done, but she stayed on top of EVERYONE to make sure that everything was done on time, and as it should be! She was able to secure an offer and close within 21 days. Her attention to detail was stellar. Excellent job! I would highly recommend Bitsy on two counts, her real estate knowledge/skills and her ethics.

Dawn Koopman, not responsive. Apparently it was something wrong with their emails prior, but now…read moreeven with direct text, and phone calls, no response. After all that, I'd be very cautious moving forward with any rental listed. Something seems off putting, and starting any rental process with someone uncommunicative sounds like a complete disaster waiting to happen. The property is owned by Kamehameha Schools, so maybe she doesnt get any type of compensation for finding a renter for such properties that benefit the school, who knows. What I do know though, is that the property had been sitting vacant for 90+days. Oh well, going with my gut feeling, moving onto a property well shown, and responsive.

My experience first hand review primarily on rental properties through Dawn Koopman…read more #1 She never returns a call. EVER if you are a property owner listing with her to rent your property is going to sit vacant for a long long time because she cannot be bothered to deal with renters and call them back. I have called, my husband has called, my friends have called. ZERO response #2 Since no one returns your calls you walk in to talk to someone and apparently everything your seeing on CL, Trulia, & Zillow is "already rented". I do not know if they just hate locals or don't give a you know what but I feel like its probably a combination of both.

Laura Fleming and her team were absolutely amazing! We were on the fence about selling our first…read morehome in Hawai'i. That home was so special to us, and selling it was not an easy decision. Laura came highly recommended by our property manager, who had managed our home for several years--and now we know why. Please check out my review for Hawaii Pacific Property in Kapolei if you are looking for a good team to manage your home. From the start Laura was professional, organized, and extremely thorough. What stood out most about Laura was her empathy. She never pushed us to sell but truly listened and supported us through the process. Although we had exhausted all the options to make it work, I still had hope that somehow someway we could keep our beloved home. When we finally decided to sell she made a great personable presentation. Her presentation included clear charts, graphs, and market comparisons that made the process easy to understand and gave us full confidence in her strategy. Costs were upfront from the beginning. We were also in the process of purchasing another home on the mainland and had interviewed several realtors--and no one matched the caliber of Laura and her team. Their professionalism, communication, and genuine care set them apart. The communication was outstanding. We were notified every time someone viewed our home, and we received weekly email updates on how many times our listing had been viewed online, what homes sold in the area, . Laura personally called my husband or me every Monday with updates, and her team sent weekly seller reports with clear next steps. Everything was seamless, using DocuSign, Zoom, and other digital tools that made the entire process smooth and stress-free, even while we were on the mainland. We are so grateful to Laura and her team for guiding us step by step and making this sale such a positive experience. Highly recommend if you want a team who is professional, compassionate, and reliable!

I initially contacted Team Lally because Chat told me about their Guaranteed Sale Program, which…read moretheir website promotes as a way to sell your home quickly -- or they'll buy it. The website makes it sound straightforward and gives the impression that you can confidently move forward with purchasing another home. I mentioned this directly to Alesia Borja (MRP, SRES, PSA) before our Zoom meeting. As a listing partner with those credentials, I expected her to understand the program and explain how it works. Instead, the meeting turned into a long one-hour listing presentation, and the Guaranteed Sale Program was not discussed at all, even though that was the main reason I contacted them. Her follow-up response was that she would "connect me with the broker for clarity" and that the program is not designed for sellers who want a home sold in 30 days. That felt like my question was sidestepped rather than answered. Adding to the confusion, my husband listens to Adrienne Lally and Attilio Leonardi on their Saturday morning radio show, where they consistently say that "if they cannot sell your home, they will buy it." That messaging is very clear, yet the explanation I received suggested the reality may be much more limited. Because of that, the Guaranteed Sale Program felt more like a marketing hook to draw people in rather than something clearly explained upfront. Pros: Organized general listing presentation. Cons: The Guaranteed Sale Program, heavily promoted on their website and radio show, is not what it appears to be. Despite this being the main reason I contacted them, the program was not discussed at all during the meeting. Adrienne knew I already have a realtor, who would facilitate my purchase while Team Lally would sell my home, yet the program was still sidestepped. No follow-up has been received.

My husband and I have been trying to find a rental that will accept our multiple pets for awhile…read morenow and have experienced that majority of the agents with other companies do not reply to any of our calls, emails, and/or texts. They don't even acknowledge that we reached out or applied. When a rental became available with Royal Realty, I immediately called the agent listed for the rental expecting no answer. However, he answered the phone immediately and was very pleasant and helpful! I was shocked! I told him, "Wow, thank you for even answering your phone! Most agents completely ignore my emails and calls." Rodney has consistently communicated with me throughout the viewing and application process. He has been the ONLY agent that has done so throughout our three months of hunting for a rental for our family. Just about when I was going to give up on finding a rental, we met Rodney today in person to view the rental and he was so kind and thorough. He explained every part of the home and even took us around the property to show us where the shared units were located, ones that we were not applying for, but that we would be sharing the space with. He took the time to get to know us as people and made us feel seen and welcomed. Most agents we've seen in person unlock the door and just tell us, "Okay you can go look inside" and never really talk to us or show us around. He was very transparent about the application process and the owners needing time to decide if they would be willing to accept our multiple pets. I told Rodney regardless of the outcome, I truly appreciated his timely and consistent communication with us and meeting him today. We are hopeful that the owners will accept our family and multiple pets, but even if not, our experience with Rodney makes us want to find a rental with this company since we know they will take care of us and our needs. Mahalo nui, Rodney!

Renter Beware: Avoid This Property Management Company…read more I rented through this agency for over 4 years, always paid on time, and left the apartment in better condition than when I moved in. Despite this, they withheld most my security deposit and tried to charge me for furniture that was never even provided in the unit. This wasn't an isolated incident of poor service -- I had requested replacement curtains after mine fell apart, and it took the agency over a year to follow through. Communication was consistently unresponsive and unprofessional throughout my tenancy. What makes this worse is that I now own a rental property myself. Having seen how this company treats tenants, I would never use them -- not as a renter, and not as an owner looking for a property management company. They seem far more interested in squeezing every dollar from deposits than treating good tenants fairly. If you're considering renting from this agency, think twice. And if you're a property owner considering hiring them to manage your property, look elsewhere.

I had the pleasure to work with Renee Webb and Paradise Real Estate to buy my new property, and it…read morewas a great experience! I highly recommend them, they were a pleasure to work with!

From the owner: Paradise Real Estate is a boutique real estate company located on the North Shore of Oahu and…read moreserving clients island-wide. Paradise Real Estate hires only select real estate agents to insure that our clients have quality representation. We have found that a team approach with experienced agents allows us to give personalized attention to each client. We strive to help our clients meet their short and long-term real estate goals. Paradise real estate has over 20 years experience in the Oahu and North Shore real estate market with expertise in everything from luxury beachfront properties to condos and vacant land, as well as multi-family properties. Paradise Real Estate was founded by Rene'e Webb-Ehni in 1995. Rene'e started working in real estate in 1989 with Prudential Locations where she quickly became a top producer, and worked as an activities coach. She also developed the new agent training program and trained over 200 agents. Rene'e came to believe that the island community

Working with Karin and Meme Moody was nothing short of awesome. It was my husband's and my first…read moreexperience purchasing a home, and we both still can't believe how easy of a process it was, thanks to this team. Karin and Meme are a dynamic duo that blend professionalism with personality, and I truly feel like I've gained a friend in both of them. Meme was attentive, extremely knowledgeable, helpful and communicative - everything you would want in a realtor. With years of experience in the North Shore market, we felt confident in their hands. Meme's honesty and insider tips proved very helpful, and thanks to Karin and Meme we now own our first home in Hawaii! Throughout the process, they always reminded us, "you'll be in the home you're meant to be in." Wise words from wise realtors. Thanks Meme!

From the owner: Home Buying and Sellingread more

Made numerous attempts via telephone, online contact forms for assistance on their available rental…read moreproperties & simply no luck! Website is very eye catching with all the promises they uphold as a property management company to both property owners and tenants. Unfortunately no urgency to reply or make you feel taken care of as a potential customer.

Thomas had such great reviews that he was the first person I called to list my rental. I am in the…read morecountry on the Windward side in Kaaawa and he basically told me he was not interested in my property because it did not fit into his "portfolio." Never bothered to even come and look at my beautiful rental. He would give me no further explanation. Also, he did state that he did not like to lease properties where the owner was on site. Thomas replied to my review. Apparently, he did not listen to understand what it is that I was renting. I said that it was on the ground floor and that we live on the second floor. It is a 500 square-foot one bedroom apartment. Not a room in our home.