Laura Fleming and her team were absolutely amazing! We were on the fence about selling our first…read morehome in Hawai'i. That home was so special to us, and selling it was not an easy decision. Laura came highly recommended by our property manager, who had managed our home for several years--and now we know why. Please check out my review for Hawaii Pacific Property in Kapolei if you are looking for a good team to manage your home. From the start Laura was professional, organized, and extremely thorough. What stood out most about Laura was her empathy. She never pushed us to sell but truly listened and supported us through the process. Although we had exhausted all the options to make it work, I still had hope that somehow someway we could keep our beloved home. When we finally decided to sell she made a great personable presentation. Her presentation included clear charts, graphs, and market comparisons that made the process easy to understand and gave us full confidence in her strategy. Costs were upfront from the beginning. We were also in the process of purchasing another home on the mainland and had interviewed several realtors--and no one matched the caliber of Laura and her team. Their professionalism, communication, and genuine care set them apart. The communication was outstanding. We were notified every time someone viewed our home, and we received weekly email updates on how many times our listing had been viewed online, what homes sold in the area, . Laura personally called my husband or me every Monday with updates, and her team sent weekly seller reports with clear next steps. Everything was seamless, using DocuSign, Zoom, and other digital tools that made the entire process smooth and stress-free, even while we were on the mainland. We are so grateful to Laura and her team for guiding us step by step and making this sale such a positive experience. Highly recommend if you want a team who is professional, compassionate, and reliable!

I initially contacted Team Lally because Chat told me about their Guaranteed Sale Program, which…read moretheir website promotes as a way to sell your home quickly -- or they'll buy it. The website makes it sound straightforward and gives the impression that you can confidently move forward with purchasing another home. I mentioned this directly to Alesia Borja (MRP, SRES, PSA) before our Zoom meeting. As a listing partner with those credentials, I expected her to understand the program and explain how it works. Instead, the meeting turned into a long one-hour listing presentation, and the Guaranteed Sale Program was not discussed at all, even though that was the main reason I contacted them. Her follow-up response was that she would "connect me with the broker for clarity" and that the program is not designed for sellers who want a home sold in 30 days. That felt like my question was sidestepped rather than answered. Adding to the confusion, my husband listens to Adrienne Lally and Attilio Leonardi on their Saturday morning radio show, where they consistently say that "if they cannot sell your home, they will buy it." That messaging is very clear, yet the explanation I received suggested the reality may be much more limited. Because of that, the Guaranteed Sale Program felt more like a marketing hook to draw people in rather than something clearly explained upfront. Pros: Organized general listing presentation. Cons: The Guaranteed Sale Program, heavily promoted on their website and radio show, is not what it appears to be. Despite this being the main reason I contacted them, the program was not discussed at all during the meeting. Adrienne knew I already have a realtor, who would facilitate my purchase while Team Lally would sell my home, yet the program was still sidestepped. No follow-up has been received.

I've been renting through Royal Realty for almost two years and I've really enjoyed my time in my…read morecurrent home. A huge part of that has been my property manager, Michelle Lum. Michelle has consistently been caring, responsive, and professional. Whenever I've had a question or needed assistance, she has been quick to get back to me and always takes the time to make sure everything is handled. It's clear that she genuinely cares about the tenants she works with. I wouldn't hesitate to recommend Royal Realty to anyone.

Renter Beware: Avoid This Property Management Company…read more I rented through this agency for over 4 years, always paid on time, and left the apartment in better condition than when I moved in. Despite this, they withheld most my security deposit and tried to charge me for furniture that was never even provided in the unit. This wasn't an isolated incident of poor service -- I had requested replacement curtains after mine fell apart, and it took the agency over a year to follow through. Communication was consistently unresponsive and unprofessional throughout my tenancy. What makes this worse is that I now own a rental property myself. Having seen how this company treats tenants, I would never use them -- not as a renter, and not as an owner looking for a property management company. They seem far more interested in squeezing every dollar from deposits than treating good tenants fairly. If you're considering renting from this agency, think twice. And if you're a property owner considering hiring them to manage your property, look elsewhere.

I've bought and sold several homes before, and working with Joe and Rolando was by far the best…read morerealtor experience I've had! With Joe, you're so much more than a client; you become trusted friends. Joe and Rolando will ensure you find the right home, at the right price, and it'll be fun along the way!

I never considered the possibility of owning a home, but both Joe & Rolando went at my pace &…read morecalmed down all my worries. Their professionalism is unmatched, especially with their care for details. I could rely on them on consistent communication, and support through any confusion I may have. To anyone who has doubts, just knOw that you'll never feel alone in this process with these two dynamic duos.

I've been with Darrens Team since the original owner interviewed him! Liz is a rock star addition…read more Together, they're gifts that keep on giving! & trust, we've been through it - they're straight forward & help you take care of the house you've made a home. My keiki that grew up in this house now live next door & I'll simply say this ... I'm at peace moving on. Consistent, considerate, helpful & sincerely appreciated & that's an understatement!

Darren Holbrook at One Team Reality, LLC, was the Property Manager of the 4 bdrm, 3 bath, 2092…read moresqft, 3 car garage single family home I rented for the past 3 years 3 months located in Ewa Beach Hawaii. The active communication and professionalism displayed by this business is unmatched. The company made the move-in/move-out process extremely painless, every routine inspection simplistic, and they operated a web portal that was extremely easy to navigate for bill pay, document review, work request and more. I appreciate the effort they put into ensuring customer/renter satisfaction. I wish this LLC the best and strongly recommend this team of highly knowledgeable professionals. Darren, Liz and Alex are uniquely poised for continued success. Thank you for putting my family first!

Ms. Nara Shibao (Escrow Officer) was very professional, sincere and took care of my closing so much…read moreefficient and easier for me! Her email responses were in timely and explained to me about every question that I had in the way that I can comprehend, and Nara's team members were also a great support! Thank you so much for your help!

From the owner: Our First American Title office in Kapolei, O'ahu provides comprehensive title insurance protection…read moreand professional escrow and settlement services for all types of real estate transactions. By providing superior service and technology, First American delivers the industry's best customer experience. Contact our local First American Title team to experience the First American difference.

I was planning a destination wedding and needed a place for my family and family-in-law to stay in…read more We knew we wanted to stay in Ko Olina, but needed an actual townhouse to rent. From a Google search, I found that Ola Properties had a nice online listing of all their rental properties online, this made things much easier than bouncing different addresses off through the phone. Furthermore, they show actual pictures of each of their rental homes online, so you can see how the interior is furnished (trust me, this makes a BIG difference!). I should mention that that the minimum rental period is 30 days though. Doesn't mean you actually have to be there for the whole month, but you do need to pay for a whole month at a time. At the time of my search, we only stayed for part of the month, but it still benefited us to go use Ola Properties. I mainly contacted Debi and she was awesome. With the 6-hr difference between us, we primarily contacted through email, but we were able to catch each other when we needed it. When we arrived, we were promptly greeted and given a tour of each house we rented. If there were any issues, we could call and/or text at any time. Even after we left, Debi was very helpful in answering my questions regarding our deposit. If we ever come back to Ko Olina, I'll definitely use Ola Properties again! Thanks Debi!

Ola Properties was my property manager starting in 2021, back when Larry was still involved. Things…read moreran smoothly back then, but once ownership changed, the quality went downhill fast. The biggest issue was the lack of communication and transparency. Decisions were made without consulting us, and when we asked questions, the responses always seemed to prioritize Ola's internal agenda rather than what was best for our villa. We also started noticing a steady increase in fees. What used to be a simple structure with a few charges turned into a long list--transaction fees, credit card fees, even fees just to speak to someone live. It felt excessive and, at times, questionable. The breaking point was how they handled our belongings when we decided to leave. We requested our original linens back, but they had removed tags to make everything "community linens." When we finally received items, they didn't match, some were clearly older than what we originally had, and others still had tags from different units. It was disorganized and unacceptable. To make matters worse, we were promised replacements or compensation, but in the end, we were given poor-quality linens that didn't come close to what we had before. Communication during this process was frustrating--calls and concerns were often ignored or brushed off. There are good people working there, but overall, the leadership and management practices made it impossible for us to trust the company. The lack of respect and common courtesy for the people who employ them--and who they claim to serve--is appalling. Based on our experience, I would not return. I have the emails and receipts if they wanted to dispute my claims.

Superior service and market intelligence. Team Kiriu - Sasaki helped us secure the dream home we…read morewere looking for in east Oahu - even against multiple buyers! Great job, very happy customers, we would recommend Myron and team without hesitation!

Customer service needs work. I was working with Vineeta in getting an apartment and communicating…read morewith her was horrible. She was very rude, hung up on me constantly. Made assumptions on our late payments since she looked at our rental history. Asked for the reasons why we were late and she made predictions on why we were late instead of having a heart and actually listening. We are homeless because of this. When I called to get an update she said "I can't look at something on the computer if I'm not at a computer and I can't give you and update if you keep calling" Mind you, I only called her once that day and apologized to her as we were stressed about finding a new apartment for ourselves and two kids. Would not recommend anyone to work with Vineeta.

Read all documents to make sure you aren't being overcharged or charged for things that don't apply.read more

My husband and I appreciate the curteous and professional way we were treated during all the stages…read moreof refinancing our home loan. We would recommend them to anyone! Not to mention this company helps local non-profit family service agencies like PACT. Can't say enough nice things about them!

Looks like they are out of business. No phone numbers work…read more Emails and contact requests go unanswered

Celester is an Awesome real estate agent who really cares for his clients. He helped me every step…read moreof the way in selling our condo. Whenever I had questions, night or day, he answered either by text messages or phone call. He is very friendly and easy to get along with. We sold above our expectations and we are so happy we chose him and Soldier to Soldier Hawaii Realty to help us sell our condo. Celester goes above and beyond to make sure we understood everything even when I had so many questions. He never got tired and showed us total respect. Call Celester if you need to sell your home. It will be one of the best decisions you will ever make.

I absolutely cannot say enough about the amazing experience we had with Jill and Hulali Kai Realty…read more Jill leads and runs her company with so much aloha and professionalism. She went above and beyond the normal duties of a typical realtor in order to help get our property sold in this crazy market! She really helped us close a couple gaps we were struggling with and got us an offer that blew our expectations and hopes. She truly is an expert in her field and in the Kapolei area. I was able to come to her with the tiniest questions and got a response right away! Selling a house is a scary and emotional process, my family and I were able to completely trust Jill every step of the way. I am not sure what the other review was referring to as that hasn't been my experience with Jill or her team at all. I have noticed that the reviewer has made several unfavorable reviews with the same comment of "being a waste of time and gas". I guess everything with a grain of salt. Mahalo Jill and the team at Hulali Kai for taking care of my family and for all of the time and energy you put into helping us. You have a heart of gold in an industry where that isn't very common!

I was sent an email to confirm an appointment in Kailua at 1:30 today and I responded promptly at…read morearound 8 a.m. I called 30 minutes prior to the showing and I should have known better when Jill did not pick up her phone but since she had said that she would be there at 1:30 for another showing I decided to head down anyways. It ended up being a waste of time and gas because no one was there. I called a second time and it went straight to voicemail again. Unprofessional.