If I could give this place negative stars, I would. In my experience, The Pointe Malibu is not a…read morerecovery center--it is a predatory operation hiding behind a facade of luxury and false promises. If you are considering this place for yourself or, worse, a loved one, please, for their safety and well-being: do not send them here. A Luxury Illusion That Disappears on Arrival In my experience, the photos are pure marketing fiction. What's advertised as a serene, high-end recovery center felt more like a low-grade mental institution the moment I arrived. The disconnect between what they sell you and what you get is staggering--and intentional. Health Hazards and Mold Cover-Ups During my stay, there was a serious mold issue that, in my experience, made multiple clients ill. Instead of hiring professionals to remediate it, they literally painted over the mold, sealing in toxins and making it worse. That's not a mistake--that's, in my opinion, a conscious decision to put profit over human safety. Basic Safety Ignored In my room, there wasn't even a smoke detector. This is Malibu--a region devastated by wildfires--and they house vulnerable clients without basic fire safety. In my experience, that level of negligence is horrifying. Unqualified Staff and Power Trips In my experience, the majority of their "therapists" are not fully licensed but associates. The resident assistants were, in my opinion, unqualified and disturbingly eager to exert control over clients rather than provide actual care. This is not a therapeutic environment; it's a toxic one. Gaslighting as Policy Raise a concern, and, in my experience, you are immediately gaslit and dismissed. The ultimate red flag? When I asked to speak with the owners because management was incapable, I was told communication is only allowed "through counsel." What kind of "healing center" refuses to let owners speak to clients except via lawyers? In my opinion, that says everything. Food Unfit for Clients The food was so bad that, in my experience, most clients resorted to DoorDash just to eat. For a facility charging astronomical fees, this was beyond neglect--it was insulting. Predatory Admissions and Broken Promises In my experience, the admissions director Bridget will say absolutely anything to get your money. The moment you arrive and they have it, the promises evaporate, and you see the truth: this place values profit over people and preys on families in crisis. A Plea to Families If you are reading this while considering this facility for someone you love, please listen: In my experience, The Pointe Malibu does not heal--it harms. It does not support--it exploits. There are real recovery centers that value human life over their balance sheet. This is not one of them. Final Verdict: In my experience, The Pointe Malibu is a predatory fraud that endangers the very people it claims to help. For the sake of your own life or the life of someone you care about, run--not walk--away from this place.

I am writing this as the partner of someone who attended The Pointe Malibu, and I can honestly say…read morethat, in my experience, it was the worst decision we have ever made. When he left for treatment, I was hopeful. I believed their polished promises and glossy marketing. I thought I was sending the person I love to a place that would help him heal. What I got back was someone far sicker, both physically and emotionally, than when he left. In my experience, this facility is a danger to anyone who steps inside. My partner came home with ongoing health problems that he never had before. The severe mold issue inside the houses made him ill, along with several other clients, and instead of fixing the problem, they painted over it. That wasn't just negligence; it was, in my opinion, a reckless disregard for human safety. Months later, he is still suffering from the effects of that exposure, fighting to recover his health because of their shortcuts and indifference. What breaks me most is that this place didn't just damage his body; it damaged his spirit. He left more broken than he went in. In my experience, the environment at The Pointe Malibu is toxic, characterized by unqualified staff, gaslighting when clients speak up, and a culture that prioritizes control and profit over genuine care. When my partner asked to speak to the owners because management was failing to address critical concerns, he was told that all communication had to go "through counsel." That, to me, is the clearest sign of what this place really is, a business built on fear and legal shields, not a sanctuary for recovery. The neglect runs deep. Even the basics weren't met; his room didn't even have a smoke detector, in Malibu of all places, where wildfires are a real and constant threat. The food was so bad that most clients resorted to DoorDash to eat something tolerable. Everything about his experience screamed cost-cutting and exploitation at the expense of people in their most vulnerable state. In my experience, The Pointe Malibu did not heal my partner; it harmed him. It left lasting physical and emotional scars that we are still dealing with every day. If you are reading this and considering this facility for someone you love, please, I am begging you, don't make the same mistake we did. Find a center that values human life and real recovery. This place, in my opinion, is a predatory operation masquerading as care, and sending someone you love there could destroy more than you realize.

By the time I got to Avalon I was completely hopeless. I was suffering from major depression and…read morehad been self-isolating for more than a year, alone in my despair. My previous efforts to get better in treatment had always failed. When my family begged me to give Avalon a try, I went reluctantly; for them and not myself, knowing with full certainty that nothing could change for me. After a few months, I can honestly say that I was wrong. The people who work here are amazing. Not just the clinical team (although my therapist was amazing!), but every single member of the staff played a significant role in making my recovery possible. They are all patient, caring and understanding. Their care allowed me to start trusting the process, and that's when the magic happened. Slowly but surely, I came to believe that I can change. I can feel whole, I can feel good. I am starting to believe in a brighter, more confident future. So I am leaving a different person, I have hope now. Edouard T.

I stayed at Avalon for over a month because I genuinely wanted to rebuild my life and believed I…read morewould leave with a much stronger foundation for my recovery and understanding of my own mental health. While the facility itself is beautiful and the accommodations are luxurious, luxury should not be confused with effective treatment. Reaching out for help was one of the hardest things I've ever done. Instead of leaving feeling empowered and equipped with the knowledge and practical tools I needed, I left frustrated and disappointed with the mental health care system. I don't feel I received the solid educational foundation or long-term coping strategies I was hoping for. They forced their views on to me. I felt trapped. I did not have a wonderful experience and if I ever have to do the rehab circuit again I will definitely be using places that are covered by my insurance. While there were staff members who genuinely cared and tried to help, my overall experience did not meet the expectations I had for such a highly regarded place. I sincerely hope Avalon continues to improve by listening to former clients and placing greater emphasis on respect, boundaries, practical life skills, individualized education, and preparing people for the realities they'll face after discharge. Beautiful surroundings alone cannot replace the knowledge, compassion, and lasting support that people in recovery truly need. I don't think most people understand how hard it is to ask for help. I only write this review so the next person can understand that Avalon is not for everyone. I brought most of my belongings with me only to have 98% of them taken from me upon arrival. Do your research before you spend tons of money on any program that doesn't improve your actual life and give you your own voice back. I'm still sober today but that's because of my connection with God. Hope you get connected to the right team. Thank You

This facility is a joke. My husband went into treatment for alcohol addiction. He came out of the…read moretreatment with a fistful of medication's and began drinking the very next day. As a spouse, I received no support from the facility. They treated me like I was the one with the problem. They also allowed him to keep his electronics, which were a part of his problem. This facility help put the nail in the coffin of my 33 year old marriage. Do not waste your money.

$60K and a great deal of attention to facilitating payment. No awareness of 21st century…read moremedications or treatments. Scratched their heads at the idea of Ketamine, MDMA or any of the current mood disorder treating methodologies. Medications from the 20th century, phenobarbital, risperidone, Klonopin, ineffective therapeutic treatment modalities but encouraged my wife to stay despite lack of fit with their program. No weekend staff. I believe they were financially incentivized at $2K a day. 30 days later, she was in worse shape than when she arrived. When asked for alternative facilities or treatments, they literally said, they didn't have any...

The workers who speak Spanish kept talking in Spanish with each other while I was with them and it…read morewas uncomfortable because I always thought they were talking about me!!! Some of the meetings they set up for me were so dumb and useless for me! Had nothing to do with why I was there. The food was catered to fit vegan, or vegetarians and some of us were either so we wouldn't eat the food! The staff would lay on the couch with blankets on them as if they were home and watch movies and, during this time they wouldn't address my issues I was having!! The men that worked there were abusive, creepy and unprofessional!! The only people I could trust was Marsha, Dr tregar, and edan! I left early because it became very uncomfortable! The managers would ignore issues I brought to their attention. They put staff first and always defended them because they were all friends! I would never recommend this place!!

Christina designed teas for pain, bedtime and stomach upset for me…read more She was cautious in asking if there were ingredients i shouldn't have, and reviewing my symptoms to achieve my goals. I requested 3 teas, Pain, Bedtime, and Digestive. Christina did this out of her healing nature and care. With the tea for pain I noticed reduced arthritic swelling in my hands. The digestive brew...o my, I can't express how much I love it. The taste of licorice is sooo good. I always want a second cup even though my tummy settles! Bedtime, very soothing and relaxing. In fact, when my ADD wants to take charge, I brew a cup and it helps me breathe, comfort myself and lower the energy. If you haven't tried her teas see what they are about. There is a Happiness tea, but thats for you to discover!​

Graceland Ranch Structured Sober Living has been more than a place to stay--it has been a place to…read moregrow. It has taught me tolerance, acceptance, letting go, and getting out of self. For years, my story seemed to end in disaster, but Graceland has given me the opportunity to rewrite the ending. Here, I am learning that recovery is about more than sobriety; it is about building a better life. I am grateful for the chance to change my ending from disaster to success.

This place saved my life and I am extremely grateful for the staff and the community.. I highly…read morerecommend it and the way they care is irreplaceable

He's really great and caring. I definitely would recommend him as he has a lot of empathy and…read moreknowledge. He knows what he is doing and is very responsive. There is a reason he has 5 stars!!!

Dr. Martinez has helped me in the area of opiate addiction for over one year. He is caring,…read moreinvolved, and takes the well-being of his patients very seriously. Through the years I have been to many doctors for this area of treatment, and could not recommend a better doctor than Dr. Martinez.

I needed to change my appointment, but she still decided to charge me even though I had a real…read morereason to change. She may be a great therapist, but I did not appreciate her attitude. I really cannot rate her

I can't begin to sing Alisha's praises enough! My hypnotherapy session with her has been so helpful…read morein every way! I sought her out for a few different things. Anxiety, sleep issues, and fear of sea sickness since I am going on a cruise. Some years back, she helped me with the sea sickness, and it completely got rid of it. It was unbelievable! She starts off with an extensive questionnaire for you to fill out to get a good gauge on the issues you are wanting to work on. And then during your scheduled appointment, she spends a lengthy amount of time discussing your issues, your goals, and all kinds of other interesting and helpful things. When she records your session it is sent to you via text so you can listen to it at your leisure. I've only had the session recording for two nights and I listened to the session both nights as I was getting ready for bed. I fell asleep so peacefully and both nights slept incredibly well which is very rare for me these days! I would recommend Alisha for any issues you're struggling with! She absolutely amazing!