Arrived here today and the front desk ladies were super helpful. Told them my suitcase would…read morearrive from united Airlines sometime today. They notified me when it arrived. Very much appreciated. Also needed more shampoo dnd conditioner and they provided it without hassel. Thanks again!! This is my first time ever staying in a best western. Great first impression.

I was pleasantly surprised as I walked into the hotel to check in…read more That was until I got to the room. There were stains all over the ground and we had zero blackout shades. Mind you, we were on a corner so had 2 windows with parking lot lights shining in. We arrived late and my kids were asleep immediately otherwise I would've gone elsewhere. I told the woman at the desk upon checkout and the response when I voiced this was 'I'll let them know'. I replied with, I'll leave a review. Nothing. Bottom line- go another couple exits down. Place is nasty.

Wow! Watta Ride! My apt is uninhabitable due to high…read morereadings of dangerous mold mycotoxins...so I now have found my 2nd home temporarily because of ROBYN.....What a blessing....I sure hope her boss takes good care of her, cuz there wouldn't be a Super 8 here without her.....Thankyou my Lady....I sooo appreciate your emotional support as well as meeting my physical needs n Carmella Sues doggy needs. Being in a hotel definitely has its draw backs but I will say I haven't been so positive, cheerful and physically active in many many years. What's more Staff looks out for each other and us as tennants. I've enjoyed being helped by Wendy Michelle Sie n the Cleaning staff takes pride in their work.... I thank these people for their hard work and personal commitment to do their job ,but mainly for pleasing customers. Tamara Shields Carmella Sue

It seems that we chose the worst time to rent a room since we paid $164 per night and this place is…read moredefinitely not worth it. For $80 I would say- yes, this is what I paid for, but for 164 - definitely not. It is 2 star hotel and it looks like that (which is fine), but honestly, I never saw bathroom vanity outside the bathroom. It was in the room! So, no privacy. As I mentioned- I think we overpaid and that is why they are getting 3 stars (for that price you expect more)

So me and my daughter checked in yesterday as of May 8th 2026 our first room had wrote and mice…read moredroppings and roaches then I took pictures of three different kind of things crawling and then I took it down the lady is going to say well I don't know because I'm not house cleaning so then they switched me to a different room which was better but then I woke up in the morning and it was roaches crawling so I went down in the morning checked out super early and told the lady like you guys have roaches she was like oh okay very bad hotel

OMG!!! They get one star for price. Other than that, just plain shi**y! Filthy rooms. Bad…read moresmells. I was told they have no ice makers, they just chose not to use them, they were physically on premises. Outer door didn't lock, absolutely no sense of security. Hall carpet torn up so maybe they are trying to improve, my suggestion is go elsewhere until they can demonstrate improvement. Night desk clerk was a jerk. This hotel used to be our go-to, nothing fancy, but clean and nice; let's call it aging gracefully. Not anymore, now it's in full chemotherapy mode; this is the colonoscopy bag of hotels in Portage.

Hubby and I came here on 7/3/26 to celebrate our wedding anniversary. This place is a short drive…read morefrom Wisconsin Dells which is a plus. Checked in at the front desk. The man at the desk was friendly and was explaining about the amenities of the hotel, including the free breakfast. All of a sudden, this angry woman who was a guest at the hotel, came over with the rest of her family which included children and interrupted by saying loudly "our room on the 2nd floor has bed bugs!" and motioned her young daughter to show the guy at the front desk the video footage on the phone. I instantly got alarmed and wondered if we made a mistake staying here. Our room was #104 so we carefully inspected the room when we got there and all looked okay so we decided to stay and enjoy our room. Our room was the 1 King Bed, 1 Room Suite, Sofa Bed with a private Jacuzzi. We were very pleased with the room as it was spacious, nice sized Jacuzzi to fit 2 people, loved the big, full-sized AND separate lighted cosmetic mirror by the sink where you can adjust the lighting! There were reading lights by the bed on each side. There is a shower in the bathroom which includes a place to sit which was a plus but suggest putting a safety mat there because it's very slippery and could be a potential fall risk. Appreciated very much the safety bar on the outside of the shower. One small one inside the shower would of been good also. Plenty of towels in the room, even for the jacuzzi. Chair, Desk, Microwave, Frig and Coffeemaker are all in the room. Here, there is a complimentary breakfast and the food is good. Nice selection of things to choose from. It would be nice if they changed up the breakfast - it was the same each day. I got frustrated by people seeing it's a long line for breakfast but was making two and three sets of belgium waffles in the waffle maker (each wafflemaker made 4 waffles). That's not a fault of the hotel but a sign to state one per use when in line might help. Big ups to the guy restocking food/kitchen supplies for the breakfast - he was working really hard. I also saw him working the front desk. Nice sized bed - hubby was comfortable sleeping and me relaxing on it. Sofa bed's mattress was super thin, not comfy, I could feel the springs. On July 4th, we were sitting on the bed, getting ourselves ready for the day. We were close to be ready, when we heard a knock on the door and someone say "housekeeping" AS THEY OPENED THE DOOR, COMING INTO OUR ROOM! It was two women and when they looked at us in the room they then said again "housekeeping". I told them "you can't just barge into someone's room, you need to wait to see if someone comes to open the door first. We'll be leaving in the next 10 minutes". I have never had that happen at a hotel before - what if we were indisposed or something else? Hope they don't do that to any other guests. They were friendly otherwise and did a good job cleaning our room. Lots of parking here. Our room was close to exiting either in the front by the lobby or the side door that took us to where our car was parked. Thank you Comfort Inn & Suites, we enjoyed our stay.

We were recently evacuated from our homes due to record flooding in our neighborhood. We spent the…read morefirst night somewhere else, who booked out our room, so we needed a quick backup plan. We reserved at Comfort Suites for the weekend. I forgot his name, but the light haired gentleman at the counter was awesome!! He got our room cleaned early so we could get settled. That's when things went from a 5 star to 1. Room 101 was awful! From the permanent mark on the carpet from someone dropping an iron on the 1980's carpet, to the disgusting windows, to the smell of "old" everywhere, this was awful. Clearly it was kept for people with disabilities from all the bars and lack of furniture. I immediately went back to the desk to a different counter person with black hair. I told him to cancel our 2 nights and that we would brave the flood waters to get back to our house. I told him why and he didn't seem to care. Worse yet, I was charged the full room rate, plus another $39 for cancellation of the next day. We will never consider this location in a time of need again, not recommend to anyone coming to our area.

Don't be fooled by the stock photos on all of the websites. This motel is in need of better and…read moresufficient staff, and updating. We were in the area for a few nights to visit family. The room keys didn't work nor did the tv and microwave once inside the room. The surfaces were sticky and dirty, and there were stains on the walls and curtains, and shower curtain. A family friend stayed in a room that had no phone. The front desk seemed annoyed at my request for housekeeping to empty the garbages and for fresh towels. This motel is in need of many improvements and updates. I didn't care that it's next to a truck stop. They need to improve their hospitality, fix things that don't work, and deep clean that motel!!!

Dirty dusty stinky yucky . My bad didn't see that pets are allowed . Rooms smell urine and animal…read moregoop. Should have stayed In Madison or Wisconsin dells . Blame my choice my fault

Four of us went to Crestwood on Sunday, September 18, 2011 for a birthday dinner; we all ordered…read moresteaks, if you like your steak rare/medium rare do not order it, ours' came out well done. We informed the waitress, who indicated she would inform the cook, 20 minutes later there was no response from staff. With everyone else eating and no response from the server the steak was eaten. Upon receipt of the bill, there was no discount given for the error. When this was brought up to the server and Karen, the owner while paying the bill, the server walked away and Karen indicated that it is our policy if they eat the steak we charge for it. I have never been so embarrassed to be in my hometown, featuring a local restaurant and receive that type of service. Apparently, Crestwood does not value its customers. I have never been so moved to write a review before but this was so unacceptable that it should be out for your consideration. (Please note that when my food came out luke warm at another restaurant, not expect anything, the restaurant was embarrassed by their service and took care of the entire bill which was twice as much as this was.)

They're closed down. Business for sale. If anyone buys this place they'll need to invest some…read moreserious money to remodel it. It's in desperate need of "modernization!!!"

For the other reviewers and complainers: You get what you pay for. Its decor could be outdated, or…read moreyou can look at it as being kitchy retro. For $45-$60/night, it is a comfortable, quiet, family owned place to rest for a night. The owners were friendly and accessible and the TV and A/C worked great.

This hotel is actually called Days Inn. On the outset, it looked like this hotel has been…read morerenovated but once I got into the bathroom, I almost puke to find the toilet wasn't cleaned at all - the seat was dirty (stained), the bowl was moldy. The free continental breakfast suck. Coffee tastes like it's been watered down. Food is very limited, you almost had nothing left to eat if you showed up at 8:30am. You're better off eating elsewhere.

From the owner: Great Service. Great Experienceread more