My father was admitted to this facility at 1am, and the nursing staff were prepared for his visit…read more He was able to get his own suite, which was helpful to his healing and ability to rest and get strong. If I ever had a concern or issue, the front office staff (Denise Ortega) and Debra (social worker) were very responsive and helpful; I have so much appreciation for them! The nurses tended to him on a regular basis by changing his sheets and cleaning his room, giving him sponge baths, changing his diapers, and changing his clothes that I left hanging in his closet. The nurses who had a positive impact on my father were Molina, Monse, Cristina, and a male nurse from Jordan who trimmed my dad's beard. When my dad was discharged, he missed them all so much! The nursing staff gave him medicine on time and Dr. Sharma did a good job of monitoring his symptoms and labs. My dad loves food and not once did he complain about their food, so that was telling for me! The cafeteria staff were always friendly. The physical and occupational therapists were friendly, supportive, and positive with my father; thank you, Claire, Araceli, and Carlos! They were very helpful to him gaining some of his strength back. They had a kitchen, bathroom, and a car in their PT/OT space that allowed my father to practice doing certain things when he returned home.

My father was recently transferred to Southland Care Center following major surgery, and our family…read morehas been deeply disappointed and concerned by the overall care environment and safety issues we experienced during his stay. My father suffers from dementia/confusion following surgery and is considered a high fall risk. Shortly after arrival, we became extremely concerned about the level of supervision, responsiveness, and overall safety precautions in place for vulnerable patients. We had to request additional safety measures ourselves, including bed rails and a floor mattress, because we did not feel comfortable leaving him unattended overnight. I ultimately stayed overnight at the facility myself to help monitor his condition and ensure his safety. What made the situation even more concerning was learning about the facility's recent survey deficiencies while simultaneously witnessing several troubling issues firsthand. The overnight staffing situation appeared overwhelmed, and the environment did not feel appropriate for someone recovering from surgery with cognitive impairment and complex medical needs. Our family has since begun requesting a transfer to another facility because we no longer feel confident this is a safe or appropriate environment for his recovery. I understand healthcare workers are often under difficult conditions, and I appreciate the individual staff members who tried to help, but overall this experience has been heartbreaking and extremely stressful for our family during an already vulnerable time.

I want to express my appreciation for Lisa Turner, Director of administrations. She let me know…read morethat she has an open door policy, and that she is there for any questions as she's been since my brother has been there from day one. She knows my brother not just by his room number, but by his name and she knows his personality that makes me feel so comfortable. Thank you, Lisa for being supportive. I also want to take the time out to thank princess for helping me with my issue yesterday, in a timely manner. She was very concerned and helpful. And she got the job done before I left the office. couldn't have done it without her awesome young lady. Sincerely Danielle Woodard

They treat there patients terrible don't let them out of bed sitting in piss because everyone goes…read moreon lunch at the same time and got mad. At my friend cuz she tried to get out of her piss bed and they also took her. Walker away from her so she couldn't use the restroom on her own also told her to go to bed several different times. At 8 pm she's 71 years old shell go to bed on her time this place is a nightmare for patients

When my husband had his recent accident, we were informed that he would need to be admitted to a…read morePost Acute care facility for recovery and rehabilitation. After some research by a relative, "Cottage Crest" in Norwalk was chosen. We will be forever grateful for the personal care given by the staff, the cleanliness and professionalism rendered. I felt very comfortable leaving him in their care ( not an easy thing for me to ever say). Thank you again, "Cottage Crest" for a very positive experience. Louise Mc Connell

Cottage Crest is an amazing place. The folks that work there are very caring, loving and patience…read more. The CNA's are the best! They always make the patients feel loved and valued which is very appreciated. There seems to be a great team atmosphere in place. Everybody is always willing to help each other. It's an old facility, rooms are small for a two bed setup, but they are always fixing it up and making it look very nice. i would recommend this facility for your family members.

Quality care in the heart of Norwalk Ca. Caring, compassionate staff. Providing short term and…read morelong term care. Ready for the holidays. Exceptional care

Welcome to Norwalk Skilled Nursing a family friendly environment. We welcome short term skilled and…read morelong-term residents depending on bed availability. We have staff available 24/7 for care needs. We offer physical therapy, occupational therapy, speech therapy, wound care, IV antibiotics, activities, social services assistance, dental, vision services and hearing services. Our social services department has experience with discharge planning for your loved looking to transition to retirement, independent livings or board and care. Visiting is open with mask still in place and checking in with our front desk. Feel free to contact the facility for any questions.

Many good staff who are skilled here. They take care of business of nursing us elderly folk and…read moreothers to good health. I want to see my brother David Birnet Johnson. He is in Los angel county or nearby county. I love my bro. Ok. My plan is to live here or month to month in art so I can open my 2, train them well then either stay in Art or nearby and wld be nice if dk moved here some day cause I told him and gn I am NOT moving back to doom me ville ok.

There's a huge culture problem in this workplace. Multiple people have made complaints about the…read moreprofessionalism here. There have been multiple staff who have either quit on the spot or end up not working there anymore due to RNA's or residents being so disrespectful to other individuals, especially towards CNA's. They have this weird expectation that everyone has to be overly bubbly to be considered "nice" or non-problematic and if you don't meet that expectation you get singled out and are considered to have a "attitude". If you're thinking about working here, I would avoid this place at all cost due to the toxic environment. Managers/supervisors do not correct this and have a high turnover rate due to incompetence and lack of leadership. They just keep cycling through more employees lol. They don't care about improving. Bunch of idi0ts who form a clique and bully other people. Also, the most disrespectful people I had the most unfortunate experience with is the RNA named Ana and the resident named Tracy. Ugliest personalities I ever had to interact with. If gh3tt0 was a care place, it be this one

There are no words that can truly express my gratitude and appreciation for the team at Pacific…read moreCare Nursing Facility. My grandmother spent the last several months of her life there, and she was given such compassionate, dignified, and loving care. She formed meaningful connections with the nurses, enjoyed participating in activities, and always looked forward to her meals. My grandmother, who meant the world to me, was diagnosed with pancreatic cancer at the age of 93. When she was first diagnosed, she needed a level of care that I was unfortunately unable to provide because of difficult family circumstances. On the day she arrived at Pacific Care, I was overwhelmed with anxiety, fear, and stress. I remember snapping at the very first nurse I met. Instead of making me feel like I had made the wrong decision, that nurse met me with understanding and compassion. She recognized my emotions, listened to my concerns, and immediately reassured me that my grandmother would be well cared for. Throughout my grandmother's stay, every one of those promises was fulfilled. I want to commend each and every nurse and staff member at Pacific Care, especially those who cared for my grandmother every day. Their communication was always consistent, they treated everyone with empathy and respect, and they brought genuine joy not only to my grandmother but to the other residents as well. It was clear that they cared deeply about the people they looked after. They took the time to learn who my grandmother was beyond her diagnosis. Every day they made sure she had the newspaper so she could work on her Sudoku puzzles, catch up on current events, and look through recipes that she loved talking about. They would bring her tea, chat with her throughout the day, and even share some of their own family recipes with her. Every time I visited, the staff would smile and tell me how much they loved my grandmother. They would laugh as they told me she loved filling them in on all the latest gossip and stories while they worked. Those conversations became such an important part of her day, and it meant so much to know she wasn't just being cared for, she was genuinely known and loved. My grandmother took great pride in being one of the oldest residents at the facility while taking the least amount of medication. She loved sharing that fact with anyone who would listen, and the staff celebrated those little victories right alongside her. They made her feel valued, respected, and incredibly special. I was fortunate enough to spend holidays with my grandmother at the facility, and Valentine's Day will always hold a special place in my heart. Watching her enjoy a delicious meal while listening to live music was unforgettable. She sang along to every song and happily swayed back and forth in her wheelchair, dancing with the biggest smile on her face. It is a memory I will cherish forever. I will miss my grandmother's phone calls telling me she had won at bingo. I will miss hearing her excitedly tell me what she had eaten for breakfast, lunch, and dinner. I will miss hearing the staff call out, "Carmen, where are you going?" as she happily wheeled herself up and down the hallways. And my favorite response was always, "I'm going to take your grandmother home with me, we love her." Those little moments perfectly captured the love, humor, and warmth that surrounded her every day. My grandmother was truly loved and treated with kindness during her time at Pacific Care. The care, encouragement, and attention she received gave her the strength to keep fighting her cancer and every other illness that came her way. In my heart, I truly believe that without the incredible team at Pacific Care, her life would have been much shorter. More importantly, I don't believe she would have experienced the same peace, comfort, and dignity that she found there. The day I came to collect my grandmother's belongings was one of the hardest days of my life. Even then, the staff handled everything with such care and compassion and they neatly packed everything up for us. They welcomed me inside, allowed me to thank them, and reminded me that I was family. Knowing that I am expecting my first child, they encouraged me to take care of myself and my baby. Even in the midst of my grief, they continued to show me the same kindness they had shown my grandmother. To the entire Pacific Care team, thank you. Thank you from the bottom of my heart for giving my grandmother a beautiful final chapter filled with love, laughter, dignity, and genuine compassion. Thank you for treating her like family and for making sure she always felt seen, heard, and cherished. Thank you for giving me peace of mind, knowing she was always in caring hands. The memories you gave her and the memories you gave me will stay with me for the rest of my life. Your kindness will never be forgotten.

My husband has been in Pacific Care in Long Beach for 5 months now some of the staff has been very…read moregood to him some of the nursing staff is lousy he's been in pain they don't do a lot of physical therapy on him which he needs and nothing hardly has been done

I had a very disappointing experience with this acute nursing center. Cleanliness is clearly not a…read morepriority here. The facility often felt dirty, with rooms and common areas that didn't appear to be properly maintained. Many lights were out or not were not working. For a healthcare setting--especially an acute care center--this is extremely concerning. Even more troubling is the complete lack of urgency from the staff. When patients need help, responses are slow, and it often feels like concerns are brushed off rather than addressed quickly. In a place where people are recovering and sometimes in serious condition, timely care should be a top priority. Overall, the combination of poor cleanliness and a lack of attentiveness makes this facility feel unsafe and unprofessional. I would strongly encourage management to take these issues seriously and improve both sanitation and responsiveness to patient needs.

How would I rate my experience? Let's just say that I ended…read moreup requesting for an AMA (against medical advice) form less than 8hrs after being transferred to this SNF from the hospital. The staff that speaks english as their second language needs to be retrained esp the PM shift charge nurse. I would never recommend this facility to any one and including my worse enemy. If you want more details about my side of the story please feel free to contact me!

Transferred a patient here from my hospital, they were attentive, paid attention to details,…read more I spoke with the resident family and they are happy we were able to find a temporary home for their loved ones. It has been a few weeks and the patient is doing better, and family is very happy. Hoping he will return back to his family soon. Thanks Intercommunity!

Avoid this place if you can. My mother had money stolen from her purse, we never got a care…read moreplanning meeting, and the doctor reduced her Parkinson's meds. This was not a good experience.