I made an appointment at 11 weeks pregnant, not realizing that it wasn't something I would be able…read moreto do. I show up to the spa and once I get inside she asks how far along I am and says I will not be able to get a massage. I ask her why no one called me because I had to drive 30 minutes to get there and she said she called but didn't leave a voicemail "because that doesn't work out for them". I left mad and asked for the owner to call and the owner proceeds to tell me how I should have googled at what week is was appropriate and she was sorry that I didn't like how her customer service manager responded. She was rude and condescending and refused to address the customer service issue I called about. She made the entire situation my problem because I shouldn't have made the appointment but didn't want to acknowledge the customer service and communication break down. The website should be updated to reflect what services and to whom they are offered, the staff should learn how to handle customers and the owner needs to take responsibility and accountability for customer service concerns. I've never had such a terrible customer service interaction let alone from an owner that refused to even listen and address my issue. I also looked at legitimate local spa websites and they clearly define who, when and how long pregnancy massages should be.

Making an appointment was easy with their app. Also made payment easy. Receptionist was friendly…read moreand helpful. My service, a facial waxing, was performed by Joanne who was fantastic! Listened and did a great job.

New address! 11567 W…read moreBroad St, Richmond, VA 23233 New address! 11567 W Broad St, Richmond, VA 23233

We were in need of foot therapy after a long day of dancing, and $50 for an hour sounded good…read more Fortunately we called ahead, since in was 45 minutes before they could accommodate two people. We were offered water and fruit while we waited. The interior was clean with multiple private/semi-private treatment rooms. Both ladies were very polite although with limited English. They started with foot soak while doing shoulder/neck/arm massage. The foot reflexology used a lot of pressure, but we felt so much better afterwards. They finished with a brief leg massage. This place is definitely worth a try if you have sore feet!

After relocating, it was challenging to find a massage that works for me…read more I have booked three appointments with Taiwan Spa and now they have a permanent customer. It's important to note that I have only requested deep tissue massages. (We're talking about using feet, elbows, and forearms.) I'm sure you can request much lighter pressure and longer strokes too. But people that are looking for fascia release? Look no further!

Really good spa! Really cheap and felt like a whole new person at the end!! 1000/10 would recommendread more

This is my second time getting a massage at serenity spa. I've been out here from California 2X in…read moreone month. Brianna is great! Best in the country!

I moved to Virginia 5 years ago and have been looking for a new massage place for a long time and…read moreFINALLY found Scents of Serenity. As a former massage therapist myself, I am pretty picky about my massages. Liz was absolutely fantastic. I booked a 60min massage with a 15min scalp massage add on, this massage was honestly one of the best massages I've ever had. I highly recommend this Spa and specifically, Liz.

As a (former) Licensed Massage Therapist, I am very much aware of what to look for in a Massage…read moreTherapist. Even without trying, I am unintentionally analyzing everything from start to finish; this can be both a curse and a blessing. Unfortunately, it can also sometimes make me a harsh critic; in other words, my standards are quite high. I've lived in Virginia for 9 years. In those years, I can literally count just one therapist that I experienced that exceeded my expectations, prior to this massage. All others fell short...and I don't mean "just barely". I mean so bad, they made me question whether they actually received an education, or were simply hanging fraudulent certifications and licensures on their walls. Stress Free Therapeutic Massage (Miss Lydia) reminded me of how remarkable a skilled massage therapist can be. From start to finish, she was indeed incredible! My husband purchased me a 90 minute Groupon. After leaving a message on her voicemail, I received a text message, requesting that I visit the website to schedule. She was booked out somewhat ahead, which now makes perfect sense. As someone who's worked in the field, I understand the importance of being on time for your appointment; there is often paperwork involved for first time visits, and most therapists run a pretty tight schedule, not allowing much idle time between clients. Therefore, if you're late, it runs into the next clients appointment, leaving the therapist faced with cutting your time short, which is often a difficult decision, because they certainly don't want to lose you as a client either. Finding the facility was somewhat tricky for me; I had a small commute to the office, and I wasn't familiar with the area. For reference, this place sits in the back of a building that says "Chiropractor" on the front. If you're looking at Pancho Villa, it's right to the left of the restaurant. Parking is in a lot in the back of the building. Lydia's office is up the steps, to the second floor. Upon arrival (at just after 1pm for my 1:30pm appointment), one of her clients was just heading out. Just as expected, I had some short paperwork, and she got me in 10 minutes early, at 1:20pm. She started with me face down, which ironically is my preferred method. She started on my back, focusing on my noted trouble points (low back and neck). Her pressure remained steady and consistent throughout the massage, showing that she was a seasoned professional. She has great deal of physical stamina and excellent manual dexterity. I personally prefer a firm pressure, and she achieved the perfect level of pressure throughout. She ended the massage just on time, at 10 till 3pm. At no point did I feel like I wasn't receiving the upmost attention and care. Lydia remained professional and skilled, utilizing a variety of techniques. She possesses the ability to use different modalities/approaches to address her clients' needs. Her facility is clean, her demeanor is warm, welcoming and professional. I highly recommend her!

Excellent massages! We had the couples massage again and always professional and absolutely…read morewonderful deep tissue massages!

I have now gone for a full body massage and a second visit for just the foot special. Both visits…read morewere AMAZING! I brought friends along for both trips and we all enjoyed. They take walk in's but still call ahead. Definitely worth a stop!!!

This was my very first time coming here and the massage was absolutely amazing I loved it I walked…read moreout feeling so relaxed and feeling much better then when I walked in definitely worth the visit

Yesterday, I received a call from Grace confirming my appointment that I didn't realize was today,…read morewhen in fact I scheduled this appointment for Monday, June 22nd... She then begins to tell me that in order to rebook my appointment I would need to put a card on file. I informed her I never put a card on file to book an appointment before, but she kept repeating herself AND I kept repeating myself. She begins to tell me to calm down... "BUT YOU'RE ASKING ME FOR MY CREDIT CARD INFORMATION AND NOT TELLING ME THE REASON" why. Her communication in explaining details is AWFUL and so was her attitude. After I keep asking why she needed my card information, she "THEN" tells me, it's because I WAS A "NO SHOW" to an appointment, but I didn't book on the 15th, but the 22nd and I would be charged $65 for a missed appointment. THEN I SAY.... That's why you wanted my card information. She wanted my card information WITHOUT initially and properly explaining why.. WHICH IS A BIG SCAM.. Inform people as to why you're asking for a credit card and EXPLAIN the charge... I refused, because I didn't book for today and on my schedule, it was booked for the 22nd. I WOULD NEVER RECOMMEND THIS BUSINESS to any of my colleagues, staff, animals or anyone else I know... GRACE was AWFUL in communicating and has the worse customer service I have experienced! Grace was rude, incoherent and WOULD not properly explain why she needed my credit card information! When I asked to speak to a manager, that was denied. So, I will write a very detailed and lengthy GOOGLE review! I will now go and give a full Google review of the customer service displayed from your employee GRACE.. Which she showed and displayed NO grace in her delivery, message or tone. I WILL TAKE MY BUSINESS & RECOMMENDATIONS TO MASSAGE THERAPY OF FREDERICKSBURG! The owner Christine Feducia was impossible to get a hold of... No one addressed my concerns or seemed to... Please take your hard-earned money to Massage Therapy of Fredericksburg if you want quality customer service.

Medical Massage Clinic is amazing! I have had several massages here before. I love the atmosphere…read moreand the therapists are really nice. I always leave feeling relaxed.

I went for a 60 minutes massage. The first thing she did was walk on my back which was extremely…read morepainful on the calf's and thighs. The first 20/30 minutes of the massage was pretty painful. I was finally able to relax during the end (where she was only doing my arms and back).... It was $77.50 (including tax) which I paid at the beginning of the service. I was kinda skeptical because I've never paid upfront for a massage before but whatever... anyways, at the end, another women comes to bring me to the front room. She asks if I wanna leave a tip and I said... sure. I wrote $3 because I was genuinely in pain most of the service. She literally looked at me and goes "it's $10 MINIMUM for a hour" .. excuse me? When is a tip EVER mandatory? & after I write the $3, she grabbed the receipt for me and wouldn't even let me finish writing my total. I asked for it back because I didn't feel comfortable with how she treated me at that moment. I will not be returning. The entitlement is absolutely insane and unprofessional. Plus, the whole place reeks of FEET. I should've left after I noticed but always try to give a chance. Never again.

My name is Jeannie and my wife, Tylor, and I would visit with Ms. Shirley and Ms. Maggie all the…read moretime and we absolutely LOVED their massages!!! These ladies were very professiona...friendly and they had a great sense of humo!! Ms. Shirley could never remember our names because she always called us "1234"!!!...lol because the last four numbers of my phone number was 1234!! so that's how she remembered us!! We sure do miss these ladies and hope to get to see them soon!!!