Myles at Sunglass Hut - Park Meadows was amazing. she demonstrated friendly and professional…read moreservice.

You should NEVER buy prescription sunglasses from Sunglass Hut - I went in on August 4th to…read morepurchase prescription sunglasses in hopes to have them within a few weeks before a big trip I am taking. I ordered the glasses, paid for them, got my measurements done for the frames, and then received a call a few days later saying I needed to come back in to get the frames re-measured by the manager Arie because they weren't sure if they took the measurements correctly the first time. I was told I should have my sunglasses within 2 weeks. She re-measured me and told me she was unable to process a confirmation number or confirmation email for me because of some kind of system issue, so the only proof I had was the $450 Card transaction that was originally processed 8/4. I have called nearly 8 times since ordering just for them to tell me they would have someone call me back with an update, which never happened. I finally got back on the phone with Arie today (8/29) just for her to tell me she couldn't find an order for me and that I need to come back into the store to process a refund. This is the worst customer service experience i've ever received. They never communicated anything with me, they never called me back, they never took any steps to try and make the situation right. I am leaving for my trip tomorrow with no sunglasses, which is the entire reason I purchased them in the first place. I'm extremely disappointed and will never purchase sunglasses from a sunglass hut again. They've lost a good customer who has spent thousands with them throughout the years. Never again.

I got questions, they have answers! Dr. Marlatt (re: Jeff) is one of a kind and a straight shooter…read morewith answers. Some answers I didn't want to hear but he explained it in a way that made sense and certain things I could do to help my vision along. I have only good things to say about this practice! Even Dan the optician offers sound advice about fitting me with the best pair of glasses. Each time I visit here I'm greeted with smiles all around. After the first visit and fitting for glasses I knew I was in good hands. The office is laid out nicely and even the bathroom is a quick skip and a jump from the receptionists. The vibe here is very down to earth and cozy. Don't get too comfortable though. Gotta get those eyes checked and keep them healthy!

I saw Dr. Jeff for the first time today and I was so impressed with the level of care I received…read more The front office was well prepared for my visit and super helpful. Dr. Marlatt saw me on time and was so helpful and thorough. He is a good listener, but a straight shooter as well. It was so refreshing to not be sold on his plan, but to have collaborated on what is best for me. So glad I found him. Tyler was also great with handling my medical records request with patience and kindness.

Over the holidays we bought some items for a weight set for my son. I ordered some of it online…read moreand bought some from the store. It was very confusing and they did a fantastic job of sorting it all out and getting the very heavy order loaded into our truck. Recently, we ordered a mini stick online. It arrives in a huge box without any type of paperwork. Once opened, the stick was clearly damaged. I was very worried about returning it, thinking they would suspect we had used it. They gave us a full refund. The teens at the front desk were extremely kind and the manager was super helpful!!! Much better than average customer service!!!

Service was so terrible. Had my 2 yr old and little baby; my wife was trying to get some shoes…read morehere. The workers took forever to help us, but we waited patiently as we understood it was busy. Then when my wife asked to get the shoes they brought the wrong ones out. She asked them again to bring the right ones and we waited for 25min and then just left. Bunch of kids running this location.

Dear Oakley and customers,…read more I am writing as a customer who has supported Oakley for more than twenty years and who genuinely wants to continue doing so. Unfortunately, my most recent experience at the Park Meadows Mall Oakley store left me frustrated, disappointed, and questioning my long-standing loyalty to the brand. Like many retail environments today, this location appears to experience frequent staff turnover. As a result, returning customers are often given inconsistent information. I believe this inconsistency--not bad intent--is at the heart of the situation I am describing. One year ago, I purchased prescription glasses at this location and paid for the insurance exchange policy. At the time of purchase, the policy was clearly explained to me as follows: I could return to the store at any point within one year and exchange my glasses for a fee. Based on that understanding, I made my purchase with confidence. When I returned to the store on January 16, 2026--well within the policy period--I was surprised to be told that an exchange could not be completed because my eye exam had expired on January 9, 2026. I was further told that "legal" issues prevented the exchange without a new eye exam. I want to be clear: nowhere in the insurance exchange paperwork does it state that a valid prescription is required to exercise the exchange policy. I reviewed the documentation carefully afterward to ensure I had not misunderstood. While I fully appreciate that systems and procedures exist for a reason, policies should be communicated clearly at the time of purchase--especially when they may prevent a customer from using a paid benefit. When I asked to speak with the store manager, Ms. Sarah Smith, I hoped for understanding and perspective. Instead, I was told that the employee who originally explained the policy "no longer works here," as though that fact alone invalidated what I had been told. This response was particularly discouraging, as it placed the burden of internal inconsistency entirely on me as the customer. I asked Ms. Smith to consider my position: with the policy expiring on January 22, how was I reasonably expected to obtain an eye exam I did not want or need before losing the benefit I had paid for? While she did offer a two-week extension, the interaction itself lacked empathy and left me feeling dismissed rather than valued. I later called Oakley corporate customer service and spoke with a supervisor that stated a ONE month extension was regular practice, and the store manager could make an exemption when dealing with a glasses prescription that was recently expired. I want to emphasize that I do not fault the frontline employees. In fact, it was evident they also found the situation unnecessary. My disappointment lies with how the issue was handled at the management level and how rigid policy interpretation overshadowed customer care. It is my conclusion that Ms. Smith has poor customer service and was intent on not offering any solutions. Oakley is a major brand with a strong legacy. That legacy is built not just on products, but on trust. When a long-term customer expresses frustration over a policy that was not clearly explained, the response should strengthen that trust--not erode it. In closing, I believe Ms. Smith would benefit from retraining in customer engagement and brand representation. A manager's role is not simply to enforce policy, but to advocate for both the company and the customer. I hope Oakley will view this letter not as a complaint, but as an opportunity to reinforce the values that earned my loyalty for over two decades.

Not sure if they were having a bad day but the staff stayed off rolling their eyes and the…read moreproceeded to give me the silent treatment because I said I was just looking for now. I guess you have to spend money right when you enter the store to get treated like a human being

Don't usually go to the mall anymore after years of working in retail. But I do like to look at the…read moreholiday decorations and feel the energy in the mall from people shopping for gifts. Came to purchase my mother's gift at the cosmetics counter. The associate at the Estée Lauder counter was helpful and personable. We chatted and discussed options and I ended up with the holiday special and foundation. I'm sure my mother will like the items. I walked around to look at men's clothing and also shoes. I have a shoe weakness and some boots on final call caught my eye but I couldn't justify them to myself. Prices are comparable to other department stores.

It was a standard Macy's, but I found a few good last minute gifts. The price was great and they…read moreeven had a Toys R Us inside, which I haven't seen for a few years. I wasn't looking for toys, but I ended up checking them out anyway.

I have been looking for some new running shoes for my plantar fasciitis and shopped around all of…read morethe running shoe stores in the Littleton/highlands ranch/lone tree area. This store was by far the most helpful in terms of selection, knowledge, and the amount of time they were willing to spend answering questions and providing suggestions! I want to specifically mention Gabby because she helped me every time I came in to try on and narrow down what shoes to buy (3-4 times). She was awesome--very attentive and knew so much about not just the shoes but foot support in general. I am not a runner by any means but I am on my feet all day for work, and I found the store to be very accommodating. Finally settled on two pairs that I can rotate around as my feet need more stability. I did get the $2 VIP membership on their website for a better shoe price and shipping cost. Really really happy with my experiences here.

If you're a runner, this store is a must visit. If you're a walker, also a must visit. The staff is…read moreSO kind, and will not pressure you. They help with free gait analysis to look at your feet and what shoe styles support you best. For me- I'm a Brooks Adrenaline girly for the last decade. They also have all the major shoe brands- including the oh-so-trendy Hokas. Derrin was super kind!

Dr. Kent Godfrey is very knowledgeable, personable, and very pleasant to work with!! And so is his…read morestaff!! The appointment started on time, they made me feel very welcome and they also take my insurance. In addition, they helped me find frames that are amazing and bifocal contact lenses that I can actually see with- yay! I highly recommend Front Range Family Eye Care for all your vision needs!! Anna M.

DO NOT GO TO THIS PRACTICE! They are in the habit of withholding medical records illegally if you…read morehave a balance owed, even if you haven't received a bill from them. Their customer service is very poor. And they have you repeatedly come back to bill insurance more with no new information so it is a waste of money and time. My husband left first and now I know why. It is illegal to withhold patient medical records!!! If I could give zero stars I would.

They are terrific ! Great prices and selection but the best of all -…read more Service ! They always will adjust, fix, straighten, tighten - whatever it takes to make it right. We have bought many pairs of sunglasses from them and have not been disappointed.

Stopped by when strolling through the mall. Took a look and absolutely was blown away by the great…read moreselection they had. 2 for 25 on the sunglasses might seem bad quality but for the price they're great. Bought polarized ones a week later..they were only 2 for 40 and the clarity was comparable to designer brands. It was at a kiosk which i found very convenient. Excellent customer service, unbeatable prices, and very helpful salesmen. Highly recommend!