I got questions, they have answers! Dr. Marlatt (re: Jeff) is one of a kind and a straight shooter…read morewith answers. Some answers I didn't want to hear but he explained it in a way that made sense and certain things I could do to help my vision along. I have only good things to say about this practice! Even Dan the optician offers sound advice about fitting me with the best pair of glasses. Each time I visit here I'm greeted with smiles all around. After the first visit and fitting for glasses I knew I was in good hands. The office is laid out nicely and even the bathroom is a quick skip and a jump from the receptionists. The vibe here is very down to earth and cozy. Don't get too comfortable though. Gotta get those eyes checked and keep them healthy!

I saw Dr. Jeff for the first time today and I was so impressed with the level of care I received…read more The front office was well prepared for my visit and super helpful. Dr. Marlatt saw me on time and was so helpful and thorough. He is a good listener, but a straight shooter as well. It was so refreshing to not be sold on his plan, but to have collaborated on what is best for me. So glad I found him. Tyler was also great with handling my medical records request with patience and kindness.

Over the holidays we bought some items for a weight set for my son. I ordered some of it online…read moreand bought some from the store. It was very confusing and they did a fantastic job of sorting it all out and getting the very heavy order loaded into our truck. Recently, we ordered a mini stick online. It arrives in a huge box without any type of paperwork. Once opened, the stick was clearly damaged. I was very worried about returning it, thinking they would suspect we had used it. They gave us a full refund. The teens at the front desk were extremely kind and the manager was super helpful!!! Much better than average customer service!!!

If you're considering buying an investment item like golf clubs, STOP and think twice before…read morepurchasing from Dick's Sporting Goods. If your product turns out to be defective, don't expect them to help. The manufacturer's warranty states the club is covered within one year of purchase (or two years from manufacture) and instructs customers to take it to the reputable retailer where it was purchased. Unfortunately, that was not our experience with Dick's. No one made any effort to help us with the warranty process, and we were left stuck with a defective club. My advice? Buy directly from the manufacturer whenever possible. If customer service and warranty support matter to you, I'd avoid purchasing investment items from Dick's Sporting Goods.

Dear Oakley and customers,…read more I am writing as a customer who has supported Oakley for more than twenty years and who genuinely wants to continue doing so. Unfortunately, my most recent experience at the Park Meadows Mall Oakley store left me frustrated, disappointed, and questioning my long-standing loyalty to the brand. Like many retail environments today, this location appears to experience frequent staff turnover. As a result, returning customers are often given inconsistent information. I believe this inconsistency--not bad intent--is at the heart of the situation I am describing. One year ago, I purchased prescription glasses at this location and paid for the insurance exchange policy. At the time of purchase, the policy was clearly explained to me as follows: I could return to the store at any point within one year and exchange my glasses for a fee. Based on that understanding, I made my purchase with confidence. When I returned to the store on January 16, 2026--well within the policy period--I was surprised to be told that an exchange could not be completed because my eye exam had expired on January 9, 2026. I was further told that "legal" issues prevented the exchange without a new eye exam. I want to be clear: nowhere in the insurance exchange paperwork does it state that a valid prescription is required to exercise the exchange policy. I reviewed the documentation carefully afterward to ensure I had not misunderstood. While I fully appreciate that systems and procedures exist for a reason, policies should be communicated clearly at the time of purchase--especially when they may prevent a customer from using a paid benefit. When I asked to speak with the store manager, Ms. Sarah Smith, I hoped for understanding and perspective. Instead, I was told that the employee who originally explained the policy "no longer works here," as though that fact alone invalidated what I had been told. This response was particularly discouraging, as it placed the burden of internal inconsistency entirely on me as the customer. I asked Ms. Smith to consider my position: with the policy expiring on January 22, how was I reasonably expected to obtain an eye exam I did not want or need before losing the benefit I had paid for? While she did offer a two-week extension, the interaction itself lacked empathy and left me feeling dismissed rather than valued. I later called Oakley corporate customer service and spoke with a supervisor that stated a ONE month extension was regular practice, and the store manager could make an exemption when dealing with a glasses prescription that was recently expired. I want to emphasize that I do not fault the frontline employees. In fact, it was evident they also found the situation unnecessary. My disappointment lies with how the issue was handled at the management level and how rigid policy interpretation overshadowed customer care. It is my conclusion that Ms. Smith has poor customer service and was intent on not offering any solutions. Oakley is a major brand with a strong legacy. That legacy is built not just on products, but on trust. When a long-term customer expresses frustration over a policy that was not clearly explained, the response should strengthen that trust--not erode it. In closing, I believe Ms. Smith would benefit from retraining in customer engagement and brand representation. A manager's role is not simply to enforce policy, but to advocate for both the company and the customer. I hope Oakley will view this letter not as a complaint, but as an opportunity to reinforce the values that earned my loyalty for over two decades.

Not sure if they were having a bad day but the staff stayed off rolling their eyes and the…read moreproceeded to give me the silent treatment because I said I was just looking for now. I guess you have to spend money right when you enter the store to get treated like a human being

Walked through the store and they do have a shoe sale right now but it's been picked through in the…read moremore popular sizes. I like that they sell my mom's makeup here so when she asks me to buy her foundation it's easy to do so. It's nice to have many brands under one roof.

It was a standard Macy's, but I found a few good last minute gifts. The price was great and they…read moreeven had a Toys R Us inside, which I haven't seen for a few years. I wasn't looking for toys, but I ended up checking them out anyway.

I have been looking for some new running shoes for my plantar fasciitis and shopped around all of…read morethe running shoe stores in the Littleton/highlands ranch/lone tree area. This store was by far the most helpful in terms of selection, knowledge, and the amount of time they were willing to spend answering questions and providing suggestions! I want to specifically mention Gabby because she helped me every time I came in to try on and narrow down what shoes to buy (3-4 times). She was awesome--very attentive and knew so much about not just the shoes but foot support in general. I am not a runner by any means but I am on my feet all day for work, and I found the store to be very accommodating. Finally settled on two pairs that I can rotate around as my feet need more stability. I did get the $2 VIP membership on their website for a better shoe price and shipping cost. Really really happy with my experiences here.

Nice looking place with lots of fancy analytical equipment…read more But I just wanted to by a pair of shoes and was told I could not, unless I waited 30-40 minutes and then committed to another 30-40 minutes with their staff. Whoever thought it a good idea to turn away people prepared to pay your exorbitant prices for a simple pair of shoes is a full on marketing FAIL! I was told to go to the mall if I didn't want their analysis before purchasing a pair. I give these people less than a year before their model crashes down or is radically changed!

DO NOT GO TO THIS PRACTICE! They are in the habit of withholding medical records illegally if you…read morehave a balance owed, even if you haven't received a bill from them. Their customer service is very poor. And they have you repeatedly come back to bill insurance more with no new information so it is a waste of money and time. My husband left first and now I know why. It is illegal to withhold patient medical records!!! If I could give zero stars I would.

I went to Front Range Eye Care for routine eye exam for the first time. This is the worst eye…read moreclinic I ever have. Once I declined the added $49 eye imaging they pushed, things became ugly. The effect of the eye dilation was exaggerated. The eye refraction procedures were brief and incomplete. I was intimidated with potential reporting to DMV for revoking my driver license even though my eye sight test passes the regulation. The doctor, Kent Godfrey, was rude and unpleasant. They bought those tech gadget for saving their labor hours but want consumer to pay for it. Double dipping. Money hungry. SAD!!!