My whole hallway flooded from a backup in the laundry room drain and David and Jesus were out…read morewithin hours. They ripped up the carpet and were able to dry everything out without having to remove any drywall or sub flooring. What I thought was going to be a $20k insurance claim ended up being a $3k out of pocket miracle. Huge thank you for not trying to set up 1,000 fans and rip my whole house apart like the last restoration company I had to call!

I had a water damage and had to deal with insurance and it was overwhelming. Aqua Concierge…read moreRestoration made it so much easier for me. Im so glad I found them. They understood exactly what my insurer needed and took care of all the approvals swiftly, which really eased my stress. Thank you very much and you deserve this 5-star review from me :)

I'm not one to post negative reviews but this one had to be done. We had a toilet back up in our…read morecondo complex and it flooded our apt. We contacted Servpro to come out to sanitize and check the humidity levels of our walls and floors. They came out and essentially wiped the floor down with a cloth for 20 mins and left. I was upstairs at the time on a call and the technician just left. I then called Servpro and asked them to come back to finish the job we'd paid $1000 (!!) for. The woman who answered the phone tried to tell me we didn't need it even though we had already paid. Once again we'd already paid $1000 essentially for a man with a washcloth to stop by... Long story short, they finally came back and checked the humidity levels and found tons of black mold and dirty water. 2 months and $18k later we've had the walls and floors replaced. Had we not called back who knows how bad the mold would have gotten and the repercussions.

My aunt had a leak in her house and we called Servpro Culver City for help. They gave us some great…read moreadvice and were extremely helpful. They are under new ownership and I was quite impressed with their knowledge and professionalism. Once the leak is fixed, we will definitely be calling them to come do the remediation service for us. I highly recommend giving them a try.

After the fire at our house, we thought our belongings were beyond saving due to heavy smoke and…read moresoot. Nolan and his team at Full Restoration Service did an amazing job. They used professional equipment to remove the smoke odor and bacteria, and carefully restored our furniture and personal items. Everything looks and smells like new. We are especially grateful because we have small children, and their work made our home safe again. Highly professional, friendly team truly outstanding service. Highly recommended!

Excellent job by Nolan and his crew. They were professional, courteous, competent, and went above…read moreand beyond to remove the mold in our house, as well as handling the required plumbing, tiling, and wall repairs. Really an exceptional service, highly recommended.

The team was responsive and helped us get the look we wanted. Everyone was friendly and helpful…read morethrough the insurance process as well.

We had a great experience with our kitchen renovation and couldn't be happier with how everything…read moreturned out. Alex and Melvin were especially wonderful to work with - professional, responsive, detail-oriented, and committed to making sure we were happy throughout the process. They were always helpful when questions came up and made a major renovation feel much more manageable. We truly appreciate all their hard work in making sure we were happy!

There are no words to articulate my appreciation for Jessica and her team!! She is so considerate,…read morethorough, dependable and approachable. She has been pivotal with the cleaning process of our Altadena family home. Whether it was coordinating her team, other vendors, or the insurance company, Jessica's work ethic ihas been exemplary. Jessica - you are an absolute blessing!!! Highly recommend this company!!!

I had an HVAC drain leak in my attic last week and water was pouring down onto my hardwood floors…read more My insurance company called ServiceMaster to come. I'm so glad they called ServiceMaster. Technicians Edward and his team came out promptly and they sorted the problem and they found mold. To remediate it, they were here 2 hours taking videos documenting everything. They found water damage in 2 bedrooms, the hallway, the walls, the ceiling & flooring. They set up fans and air cleaners to dry things out. They were so professional, thorough, efficient and especially important, during this upsetting crisis, they were very patient and kind. They came out promptly once every day to check the equipment and how it was performing. Also, can't say enough good things about Jessica, our project manager, who has kept me continously in the loop every step of the way so I don't become too overwhelmed. I highly recommend the company.

I recently had water damage in my family room and contacted Service Master for my restoration. From…read morethe moment I contacted them they have been on the case to quickly , efficiently and completely handle all the moving parts of the project. It was a stress free and seamless process and I am so grateful I had them there to help me. They really went out of their way to restore my family room and make sure it was safe for me and my family.

I had an amazing experience with Servicemaster and their mitigation services. They came out and…read morehandled all of the process for mitigating the water damage and then also helped with putting my house back together after the demo. It was a very stressful time for my husband and I and our one-year-old baby but their professionalism, prompt response to any requests or phone calls and clear communication throughout the process really helped us get through a tough time. Merlin was awesome and such a sweetheart. I definitely recommend them!!

This review has been a long time coming. In my opinion, Mold Masters is one of the most unethical…read morecompanies I've ever dealt with. From the top down, I believe the business reflects a disturbing lack of integrity and moral compass. I echo the concerns shared by other reviewers about their employee Oscar. In my personal experience, he behaved in an extremely sleazy and inappropriate manner inside my home and as an elderly woman, I found his presence disturbing and entirely unprofessional. In my opinion, no household with vulnerable individuals--especially children, women, or the elderly--should ever consider hiring Mold Masters. I was not at all surprised to read other allegations about theft and misconduct. What I personally witnessed and experienced by Oscar made me deeply uncomfortable and fearful for my safety and those in my home. The business owner, Austin, is another reason I would never recommend this company. In my opinion, he has a frightening temper and is incredibly difficult to communicate with. Each time I had to speak with him, I felt a genuine sense of anxiety due to his explosive attitude. That's no way to run a service-oriented business. And if you needed further evidence of this company's lack of transparency--take a look at the photo "Austin" uses to represent himself on yelp's webpage. In my opinion, it's shockingly deceptive. The man in that photo looks nothing like him--completely different race, hair color, and overall appearance. If you're hiding behind someone else's image, what else are you willing to lie about? In my experience, Mold Masters dramatically overcharged for work that was questionable at best. I believe they take advantage of consumers like myself in stressful situations and exploit their vulnerability. California law (B&P Code §7159) limits contractor deposits to no more than $1,000 or 10% of the contract price, whichever is less. If a contractor ever demands more than $1000 upfront deposit -- that's a red flag. If you value honesty, professionalism, and basic decency--in my personal opinion--AVOID Mold Masters at all costs. I truly regret ever letting them through my door. Response to Owner comments: Even your response here, unfortunately, reflects the same disingenuous behavior I experienced while dealing with your company. You write that the court "found this person liable for damages," which is misleading and deceptive. Many people may choose to settle an unpleasant situation--not because the claims were legitimate or the conduct acceptable. As far as I'm concerned, I refuse to and have not voluntarily given an additional dime to a business that tried to take advantage of an elderly person. Also, your use of the word "found" falsely implies that there was a trial where the court acted as a fact finder--evaluating evidence, hearing testimony, and reaching conclusions about the quality of your work. That never happened. What you should be addressing in your response "Austin" or whoever you are in that photo- are the real consumer concerns raised in this review: * Are you demanding more than $1,000 in deposits in violation of California law (B&P Code §7159)? * Is Oscar, your employee, engaging in inappropriate behavior with vulnerable consumers in their homes? * And most bizarre of all--why are you using a photo on Yelp that is clearly not you? Consumers deserve transparency, especially from someone entering their home. This review is not "revenge" or "retribution." It took time to write precisely because I was navigating legal threats during the dispute. Once the dust settled, I felt it was my responsibility to warn others. Like I said: this review was a long time coming. Be warned and steer clear--but if you do proceed with Mold Masters, make sure they aren't violating deposit laws, and do not leave your valuables or vulnerable loved ones alone in the presence of Oscar.

These guys did a phenomenal job. Our shower ceiling was moldy and needed removal and remediation…read more Austin came over. Got back quickly with a bid. Work started 2 days later. The first crew zipped up the bathroom area and laid paper to protect the floor. The removal took a day. Then, Manny came over, installed a new drywall ceiling. They painted it the next day. Then, they went to work on the tiles. That process took another day or so to clean and properly seal them. The shower stall looks brand new. I'm not kidding. I'm kind of amazed. These guys were really nice, and they were very clean. They put paper down from the bathroom all the way to the front door.

Awesome! We needed these folks to demo, dry out and submit estimate for reconstruction to our…read moreinsurance company. SERVPRO has exceeded our expectations. The service techs and office staff do a wonderful job and we appreciate how well they kept us updated throughout the process. Thank you to all the office staff, especially Esmeralda and Roni and the service techs Andre, Marcu, José and the adjuster Chris. They made the experience tolerable, as their kindness and thorough communications are timely and effective. In gratitude, Yon

PROS: 1) Mitigation was phenomenal. The pack out team was…read moreextremely efficient and professional and paid extra care to our belongings. 2) Demo was fine, however they broke a few things (cabinet riser, damage to walls that weren't there before) and did not address it to the restoration team = lack of good communication between teams 3) Customer service was great and friendly via text and over the phone CONS: 1) DO NOT USE THEM FOR RESTORATION!!! We really wanted to hire another professional restoration company that only does restoration/painting etc but ServPro assured us they had a great, qualified and highly experienced team and we trusted them (I mean the rest of the work was excellent, so why wouldn't we trust them?). However, that was clearly not the case for our home. One "painter" even started painting the walls the incorrect color when I stopped him halfway through to get it corrected. The finishes, especially in our bathroom were really bad. So bad that we regretted hiring them for that part of the job. The bathroom looked rushed (as I believe it was the last part) and they ended the painting that day and quickly got out of there. So they had cut a baseboard the wrong length and used putty to "complete the look". That was absolutely unacceptable!! They left paint splatter all over our cabinet and - well lots of little issues here and there. The trim was replaced incorrectly and there was a gap. There was also a huge gap between the baseboard and the tiles with no grout. We were so unhappy with the project manager, Luis, signing off on the "complete project" and he acted as though nothing was wrong when he came back or didn't seem to see the imperfections all over the bathroom. After discussing our disappointment with Tabi the owner (who is very friendly and understanding), we decided to part ways. Tabi did give us a nice allowance off our original estimate and we used that $ to hire a true handyman / carpenter professional who fixed what Servpro ruined. I would recommend ServPro GG MITIGATION but only stick with the mitigation work. They also got paint dust over a few of our belongings that we later realized.