Usually have had a decent experience here. Got in before 10 after a long drive to try and walk in…read moreto a locked door and no one behind the desk. I had to finally call and the lady appeared. I was quickly checked in which I did appreciate. Not with the same attention I have been in the past but checked in nonetheless. I checked in on the mobile app requesting a late check out of 4pm. I should have realized someone wouldn't go to bat to help but realized my request didn't go through until the morning. I asked as soon as I went down an was told there was nothing she could do since it was too late. I don't doubt she couldn't do anything as she wasn't empowered to do it. Said someone from "sales" would be in and they could help. When I returned, it was the same woman and had to ask if she was able to get someone to help and she said she could do anything. Before that I had asked her to try for a late checkout at 1 which she said was likely the most she could do. That was granted and as disappointed in the failure of the app I was happy to have that since I had no place to go for a few hours. Unfortunately, I don't believe she tried to go above and beyond that. Prior to that, I had come down the evening before to wait for Uber Eats to no one behind the desk again. When she did come out, I asked for a a bag for the ice machine since we don't have a bucket. Was told I'd get a bucket she assured was clean. She came back and offered bowls. Bowls that you'd use for soup or ice cream. Because they don't have any ice buckets. Who is taking their ice buckets? Back to the morning of requesting a late check out, there was no one behind the counter again. Had to wait and the same person from the night before finally showed up. Understaffed? Not empowered? Doesn't care? Idk... disappointed in this stay and see lots of room for improvement.

This location is within walking distance to many downtown shops…read more The TownePlace Suites has everything you need for your stay. Small stove top w/ two burners, microwave, toaster, single serve coffee maker, dishes, silverware & a full size refrigerator & freezer. Table & 4 chairs for eating. Clean, nice breakfast selections. Parking directly behind the hotel. Would stay at this location again.

Hotel Julien Dubuque is one of those classic grand hotels that immediately leaves an impression. I…read moreabsolutely loved the atmosphere from the moment I walked into the lobby. It has that traditional old-world charm, and it's amazing to see how well the historic architecture and interior details have been preserved over the years. The building has so much character, which makes the stay feel unique compared to modern hotels. The front desk staff were friendly and accommodating, and the hotel also offers a large parking area behind the building, which was very convenient. Our room overlooked the river, and the view was fantastic, especially in the evening. We only stayed for one night before continuing our trip, but we thoroughly enjoyed our time here. There are also several restaurants within walking distance, making it easy to find different dining options. Overall, it was a wonderful stay, and I would gladly return the next time I'm in Dubuque.

What on earth?? My friend and I stayed here not long ago…read moreand had a nice trip (see previous review). But today 9/11) she (who booked the hotel) got an email saying "In honor of September 11, here's a discount!" (See picture) What kind of tone deaf marketing is this? It's like saying "Remember Pearl Harbor, here's a discount!" Your marketing team should be fired.

What a beautiful and special place to stay. I am glad the nonprofit organization is able to offer…read moreovernight stays here at such a reasonable price. The breakfast was great too. Definitely would come again. Recommend the river suite in the gray house.

Our stay at the Four Mounds was every bit as cozy, comforting, and accommodating as the lovely…read moresetting would imply. We overlooked the Mississippi from our stay in Betsy's Room in the White House, and from the robes to the clawfoot tub, there was an ideal combination of charm and cleanliness. Marie had called us in the early afternoon to confirm details of our arrival, and everything was straightforward and hassle-free. Our 9:00 family-style breakfast in the morning was just wonderful! (I know I sound like I'm glowing, but it's only because we were just constantly pleased!) The fruit, French toast, and sausage were all fresh (and plentiful), and the freshly whipped cream was a happy asset for both toast and coffee. So excited to come back and again enjoy both the amazing architecture and hospitality!

This review focuses on the conduct of the general manager of the Dubuque Hilton rather than the…read morehotel staff, who were consistently pleasant, helpful, and courteous. I checked in on December 23, 2025, for a two-night stay while visiting Dubuque for the holidays. At check-in, I advised the front desk that I am a Hilton Gold member and asked about the availability of a room upgrade and the $15 per guest breakfast credit. I was informed that neither was available, which I accepted without issue. The following morning, we chose to purchase the full breakfast to support the hotel. Unfortunately, the buffet food appeared to have been sitting out for an extended period and was both unappealing and inedible, despite our arriving at approximately 8:00 a.m. We ultimately chose not to eat and returned to our room, though we still left a generous tip for our server. As part of my Gold status benefits, I received a text message requesting feedback on my stay. I responded honestly, noting my disappointment regarding the lack of an upgrade and having paid $35 for a breakfast I could not eat. I rated my experience a 3. Shortly thereafter, I received a voicemail from the general manager asking that I call him. During the call, his demeanor was confrontational, aggressive, and unprofessional. Rather than addressing my concerns about the stay, he focused almost exclusively on my rating and repeatedly demanded personal information about a family member who had enrolled me in Hilton's Friends and Family program. His tone was accusatory, and he spoke over me while insisting that I "should know how the program works," The conversation included what I perceived as intimidation and implied threats related to my status and future stays, leaving me feeling pressured and uncomfortable. After subsequently speaking with Hilton Corporate, I was informed that my Gold status benefits should have been honored regardless of the Friends and Family program. Based on the general manager's conduct during the call, I no longer felt safe or welcome at the property. As a result, I immediately checked out of the hotel, forfeiting my second night despite still being charged for the full reservation. I later learned that the general manager had contacted the Hilton Friends and Family program and had my benefits revoked. When I contacted Hilton to inquire why future reservations had been canceled, I was told that I had been labeled "rude and disruptive." This characterization is inaccurate and unjustified. I spent less than 18 hours at the hotel, used digital check-in and a mobile key, and had no confrontational interactions with staff beyond routine, respectful inquiries about my benefits.

The General Manager was the most vindictive person ever. I truly feel sorry for his team. The…read moreHampton Inn is a much better place to stay when in Dubuque with limited options.

Recently upgraded!…read more You can tell and see the fresh paint and carpeting... Some HI's are run down and pretty bad. Not this one, everything was new and modernized. Received exceptionally high quality customer service too! Would go back, and would recommend!

Extremely disappointed, no TV service worth watching. Satellite offerings were very limited…read more Floors weren't vacuumed. Out of the way location. Not up to other Hampton Inn standards I have stayed at.

The rooms are absolutely lovely! We had a full-length mirror, a mini-fridge with a freezer, a…read moremicrowave, flat screen, and even a Keurig! It's a very accessible and comfortable space. The rooms are very well kept, decorated very minimalistic, and the housekeeper even left an adorable note. This hotel also has an indoor pool, hot tub, and fitness center and is less than ten minutes away from downtown Dubuque...Even less than that away from a slew of restaurants. Their complimentary breakfast is plentiful, though served at very specific hours--so check the schedule!!

This place is a disgusting shithole…read more I rolled into Dubuque late at night. The first room I was given smelled horrendously of cigarette smoke, so badly that my eyes started watering within seconds of entering the room. I went back down to the front desk and requested a new room. The guy started doing some things on the computer, then another employee walked in and they started speaking in Russian or some other Cyrillic language for several seconds. Kind of weird, because the second guy had greeted me when I first arrived, and he seemed perfectly fluent in English. It just seemed weird that two people who both seemed fluent in English would switch, discuss something, and then the first guy completed the discussion with me in English. The second guy, the one who had originally greeted, had red eyes and looked high AF. Just a really bizarre experience. I got to my second room and immediately noted that it sounded like a window was open. I checked, and it was. There was a faint smell of cigarette smoke in the room, and I am fairly certain that this window was left open to dissipate the smell. I turned on the lights and noticed that the placard on the phone was yellow with nicotine stain. Wtf? This is a fairly modern looking hotel. Certainly renovated not very long ago. What modern hotel has nicotine stains? Then I needed to use the toilet, and discovered that the bathroom stank horribly of cigarette smoke. Like someone had been smoking in there immediately before I entered the room. And it still stank just as strongly in the morning when I woke up. I think someone had been smoking in the bathroom with the exhaust fan on, thinking that it would magically make the stink not go everywhere else. I went downstairs for breakfast and there were biscuits on the hot food display. Just biscuits. No eggs, no bacon or sausage or anything else for hot food. I grabbed a biscuit and some jelly. I went to get a glass of orange juice, and the machine just discharged water. This was at 7:00, and breakfast hours start at 6:30. It's not like I got down to the breakfast area right at the beginning of breakfast and they hadn't had time yet to bring the rest of the food out or restock the juice machine with concentrate mix. If you're traveling into Dubuque, avoid this place. It smells bad, the breakfast is literally just biscuits, and you can't even get a glass of orange juice to wash down your biscuit.

Theresa at the front desk was wonderful. I walked up on my second day and she greeted me by name…read more My elderly parents were staying there and she took very good care of them. Breakfast was great - much better than other comparable hotels. We always stay at the downtown Marriott when we come to town. We will switch the Beat Western!

The echoes that come from the pool area are unbearable. Kids yelling from 8am - 11pm. If you're…read morelooking for a place to relax, this isn't it.

A standard Holiday Inn in downtown Dubuque. Walking distance to good food and drinks, coffee, art…read moremuseum and the Fenelon Elevator. Make sure you get out and support the local places nearby, because the bartender at the hotel bar couldn't have cared less if we were there. Another small issue was the parking lot was being remodeled and we had to park a block away in a public lot. Rooms were clean, a/c worked well and water pressure was good.

First of all, this room - in Dubuque, IA!!! - was $238. Insane. Amenities? A small, dirty pool…read more They don't even have vending machines, instead making you buy any and all things from the shop in the lobby, marked up 2-3x their usual cost. The room itself was fine. Standard hotel room. The view for $238? A brick wall. Anyway... The bathroom was filthy. There were smudges, dirt, and, best of all, hair all over - much of it short and curly. The floor looked like it hadn't been cleaned in months. The shower curtain made the entire bathroom stink like mildew. One of the washcloths was visibly dirty. I didn't even want to step on the floor. I did complain and they offered nothing and I'm a rewards member, sooooo...skip this gross hotel!

What. A. Hoot Looking for something that is old school, and…read morenot main stream? look no further. Heads up: No wifi except in the lobby. Not much for climate control but a ceiling fan and opening windows. Tini-Tiny bathroom. So small the sink is on the outside. Smoking allowed in building. Train!!!! 3am train We found this on yelp that everyone was getting a kick out of this place so we decided to try it. Called ahead (from across town). The woman on the phone was very kind. Walked into the old fashioned lobby and checked right in without any hassle. Besides the front desk is a small market of choices for snacks incase you forgot something. The woman was friendly again and told us all that we needed to know. She told us about the adjoining bar that opened later that night. The two creepy life sized Native Indian dolls weren't much for conversation. Got in the rather old elevator....It made lots of noises as we ascended to our floor. Using an actual key we went into the room. The rooms decor was like stepping into my grandma house. It actually had a grandparent smell. We cracked up at the size of the "queen" bed. That is not a queen. It was clean though. Minus a couple little things the bed was clean and that's important. There was a mini fridge, a couch, a microwave and about 6 different lamps in our one room. What made me laugh the hardest was the instant coffee maker..The antique. Even had the plastic mini cups holders. Oh I was afraid of setting something on fire. You're adventurous right? Tired of the same old hotels, yea try this one for a whole new experience. Also the bar attached to the hotel has karaoke every night and the staff is very welcoming. Within walking distance of many places to eat.

Clean, good price. Nothing fancy. No temperature control in room. Mine was too cold. Desk manager…read moresaid they didn't allow heaters and he could not get the heat fixed. He said he could get me another blanket. That didn't happen either. Disappointing.

I'd never stayed at a bed and breakfast and wasn't sure what to expect- however this house was…read morefantastic! The owner is very knowledgeable about the area and the history of the home. He gives you a little history at breakfast in the morning. You check in with a code for the front door and your room is open with the key in the door. This is a quiet little spot, like stepping back In time the house is appropriately decorated for the Time period. We very much enjoyed our stay and would come back again!

Owner would not honor a gift card, so we weren't able to go. There is contradictory language on…read morethe gift card. Do not purchase a gift card to the Hancock House, it will end up not being honored and a waste of your money.