The front desk people are really nice and try to be accommodating as possible. The people in the…read morerestaurant are also super nice. The problem and I feel bad for them because the hotel sucks. Hot in the summer and freezing in the winter. The HVAC system is trash. I always bring an extra blanket because i can never get the temp right so i just end up crying myself to sleep. I also think the rooms smell funky - like B.O. The internet works most of the time but not always. And the ice machines - i think there is one on 6 and 2 and i cant remember where else. If you are around granville, you have this hotel and the courtyard as options. Both suck and I actually think the courtyard is worse. I stay here when I have to, but I also stay about 20 minutes further down the road - the embassy suites. Sucks driving further but at least their rooms are nicer.

This was a great hotel. I spent 5 nights here and it was very enjoyable, super clean and quiet…read more Close restaurants that are very good and they even have an in house restaurant and Starbucks.

They treat wheelchair users as second class citizens here. They want you to bring your own shower…read morechair when they fail to maintain your reservation. They also think wheelchair users are privileged and if you ask questions they respond with "who do you think you are"

Highly overpriced for what you receive. No alarm clock in…read moreroom. No microwave in room. Mattress and box spring were worn out. Bathroom shower towels were plush but not big enough for a shower. Breakfast was pitiful. Bagels were tasteless. Potatoes had no flavor. Fruit salad was not ripe. Employees were nice and very helpful.

I reserved a handicap room with a roll-in shower in Ohio. When I flew up, I found out they gave my…read moreroom away. They tried to put me in a standard ADA room with a tub instead. Since I can't get into a tub, I asked for a shower bench or chair. I was actually told it was *my* responsibility to bring one! I told them no--I rented a roll-in shower, so it is their responsibility to provide an accessible setup. When I mentioned that the situation felt unsafe and that I'd be forced to sue if I got hurt, they kicked me out of the hotel. No other hotels in the area had an accessible room available, so I had to drive 30 miles in the opposite direction just to find a place to stay. I've been emailing back and forth with the General Manager since it happened. He literally told me to get out of his hotel, asked "who did I think I was," and told me I "must be privileged." Yes, I have all of this in writing over email! The front desk agent was actually very nice and tried her best to help, but the management is ridiculous. I've been so upset about this for days. Corporate and the helpline have been useless--they just told me I have to take it up with the specific hotel to rectify it. It feels like we have no rights at all. I have officially filed an ADA violation with both the Department of Justice (DOJ) and Ohio ADA Non-Compliance. So far, I've only received an automated confirmation that they received it. People need to know how disabled travelers are being treated! by the way GM after I said in email if I got hurt because I felt unsafe I would sue, while sitting at a restaurant after we left hotel to eat dinner. Emailing him back and forth he said I was being abusive to the nice girl at the desk. I wasn't even at the location. I had witnesses the whole time and I was not and no reason to be. She was very kind and doing the best she could.

I really was leery about staying here and it being such a small town. But I must say this was one…read moreof the best hotels I've stayed in! It was super clean from top to bottom, they had a wonderful breakfast that was kept very clean and organized and my bed was so very comfortable! The sheets and pillow covers were so soft! We were greeted with a smile by every employee and it actually seemed like they loved what they did! I don't normally encounter such a warm reception at a hotel. I highly recommend this hotel! Who would think that Heath, Ohio would have such a great place!

Cheap room, you get what you pay for. Not the cleanest, dust on top of stuff and on the walls…read more Bathroom floors were a bit dirty. Shower was hot and no mold visible. Room smelled like cigarettes and there were cigarette burns in the bed spreads. No bugs, no signs of bugs in the room. Staff was helpful and hospitable, probably the saving grace of the place. It was cheap, and I needed a cheap room for a night. I wouldn't stay here longer than 1 night. There is a $50 cash deposit that is hidden in the fine print, I luckily happened to have cash on me. Probably won't stay again, but the staff treated us super well. Not the worst place I've stayed.

This place doesn't even deserve to get a one-star rating, but I had to in order to post. They…read morecharged me $88.00 a night to stay in this dump. There were bugs smashed on the ceiling and the walls, the floor was not clean, there was a metallic strip near the toilet that was loose which I almost cut my foot open on. It was difficult to sleep in the room. I slept on top of the covers and left my clothes on. In the morning I wanted to shower, so I took a towel off the shelf, and it looked gray and dingy. I searched through all the towels and couldn't find one that was suitable, so I went to my car and grabbed a clean towel from my luggage. Lesson learned GROSS.

They have white sheets. Is it hard to use bleach to keep them white or get new rather than use…read morestained sheets? Iam not sure if they have put clean sheets on the bed or not! Are they new sheets after someone has checked out? Idk. Also one of the guys I work with found a crack pipe in his bathroom by the towels! Come on room service let's actually show we care a little

Disgusting room, horribly ventilated bathroom. Smelled like someone didn't have a very good…read morebreakfast. The sheets smelled like sweat but good breakfast served at the hotel.

Beautiful historic inn just down the street from cute shopping and restaurants in Granville…read more Service was excellent and all the staff were friendly. Our King room was a little on the small side but I think that is because of the historic nature of the property. It was comfortable and has been recently updated. Overall a good experience and I would visit again.

Cute brunch at the Inn. My server was the best! Her names Lauren. She was super nice and just…read moreoverall lovely. Big red breakfast was super filling- and pancakes were great.

Top notch and friendly service! I was checked in by Matthew who always has a smile on his face and…read morecontinued to help and even remember who I was. Carolyn is another kind star, also at front desk, she come outs to say hello and make sure everything in the lobby is tidy, clean and wipes everything down to a sparkle. A gem!

It seems as if this hotel is turning into that forgotten child. Maintenance is average, this poor…read morechild is loosing her luster fast. The food has slipped the most, not the price just the palatability, but there are good things to eat close by. The furniture is beginning to look rustic. The carpets are looking warn and dated it's just not the Courtyard we are used to staying at. I still gave it a 4 because of the staff, some of them are still here from my first visit. Great staff and in my opinion it's not their responsibility to replace the soon to be reviewed as grungy carpet in the hallways.

My husband and I love staying at this particular hotel when we want to get away for a night. We…read morelove staying in jacuzzi rooms and the Best Western Lakewood Inn has the best rooms for a relaxing soak in the tub. Their presidential suite is our favorite- a spacious room with a large jacuzzi tub & balcony that overlooks the pool area (which isn't something we use when we go but if you're taking your kids, would be a convenient way to keep an eye on them). If the larger suite isn't available their regular jacuzzi rooms are fine too. All the rooms are clean and come with all the basic amenities. They even have some mints and a bag of Famous Amos cookies to welcome your arrival. This location is also down the street from a cool bar call "Mill Dam". So if you're looking for an affordable one night getaway, this Best Western is it!

This Best Western is not a bad place to stay for a night at all. The two stars is strictly a…read morereflection of the pricing! The room we rented goes for $91/night through the week and jumped to $199/night for the weekend. I know all places do this but it's definitely a $91 room 7 days a week. With tax our bill was right around the $220 range. I would not pay that to stay here again.

I had a great conversation with the owner today with regards to my summer picnic series being held…read morein the Pine Forest. He was nice and personable and I look forward to hosting my event in July.

What a treat! We were SO pleased with this beautiful house and lovely room while traveling. The…read moreroom was spacious and with local amenities supplied. Local vendors supported, local pottery used, local meat and eggs, local soaps supplied in the room, etc. Being a bit of a history lover, I also loved that they knew and supplied the history of the home that you could spend time reading. Dean (the owner) was wonderful, funny, low key and accommodating especially when our arrival time shifted due to traffic. He also provided chief worthy breakfasts! Food was great! We loved it so much, we reserved it again for our return trip. Second time around was as great as the first! We will return on any cross country drive!