This was a great hotel. I spent 5 nights here and it was very enjoyable, super clean and quiet…read more Close restaurants that are very good and they even have an in house restaurant and Starbucks.

Happy to report this update. The property continues to be a very solid four stars. All aspects of…read moremy stay from check-in, to accommodations, to interactions with staff were excellent. The only negative is the rooms on technology still are behind with plugins. However my king suite was top notch. Our group utilized the banquet facilities again this year and they continue to be great! Hopefully our group will book the same room block for next year. The hotel and town make this a special stay.

Have a tad bit of knowledge on hotels. Been a general manager of one for 1.5 years. My wife has…read morebeen a general manager of one for 9 years. So to our surprise, this hotel has been one of the cleanest stays in a long run. We were in choicehotels group, and every where we have stayed in one, from Frankenmuth MI to Belleville MI to Pittsburgh PA we have started to take our own bedsheets and lysol disinfectant wipes just to be on the safe side. We did not need them here. The beds were clean, the bedsheets were clean, the bathroom was clean, the front desk was clean and uncluttered. The only issue we had was in room #321 there were no bath towels, but when I contacted the front desk lady, Ashley, our needs were met ultra fast with an apology. It was not her fault. That's the job of the housekeeping supervisors to check and see if all is ok before rendering a room to be reopened for business, but the apology came from Ashley the only representative at night while we checked in. Awesome customer service in her part. The next morning we rushed down to have a quick breakfast, and I dropped my wife off at her work site. Returned back to the hotel and lounged around till 1pm with a late check out. Their normal checkout is 12pm. Love the times. For at choicehotels we had to start "kicking the customers out by 10am to make room for the next set of guests".

They treat wheelchair users as second class citizens here. They want you to bring your own shower…read morechair when they fail to maintain your reservation. They also think wheelchair users are privileged and if you ask questions they respond with "who do you think you are"

I really was leery about staying here and it being such a small town. But I must say this was one…read moreof the best hotels I've stayed in! It was super clean from top to bottom, they had a wonderful breakfast that was kept very clean and organized and my bed was so very comfortable! The sheets and pillow covers were so soft! We were greeted with a smile by every employee and it actually seemed like they loved what they did! I don't normally encounter such a warm reception at a hotel. I highly recommend this hotel! Who would think that Heath, Ohio would have such a great place!

I reserved a handicap room with a roll-in shower in Ohio. When I flew up, I found out they gave my…read moreroom away. They tried to put me in a standard ADA room with a tub instead. Since I can't get into a tub, I asked for a shower bench or chair. I was actually told it was *my* responsibility to bring one! I told them no--I rented a roll-in shower, so it is their responsibility to provide an accessible setup. When I mentioned that the situation felt unsafe and that I'd be forced to sue if I got hurt, they kicked me out of the hotel. No other hotels in the area had an accessible room available, so I had to drive 30 miles in the opposite direction just to find a place to stay. I've been emailing back and forth with the General Manager since it happened. He literally told me to get out of his hotel, asked "who did I think I was," and told me I "must be privileged." Yes, I have all of this in writing over email! The front desk agent was actually very nice and tried her best to help, but the management is ridiculous. I've been so upset about this for days. Corporate and the helpline have been useless--they just told me I have to take it up with the specific hotel to rectify it. It feels like we have no rights at all. I have officially filed an ADA violation with both the Department of Justice (DOJ) and Ohio ADA Non-Compliance. So far, I've only received an automated confirmation that they received it. People need to know how disabled travelers are being treated! by the way GM after I said in email if I got hurt because I felt unsafe I would sue, while sitting at a restaurant after we left hotel to eat dinner. Emailing him back and forth he said I was being abusive to the nice girl at the desk. I wasn't even at the location. I had witnesses the whole time and I was not and no reason to be. She was very kind and doing the best she could.

Cheap room, you get what you pay for. Not the cleanest, dust on top of stuff and on the walls…read more Bathroom floors were a bit dirty. Shower was hot and no mold visible. Room smelled like cigarettes and there were cigarette burns in the bed spreads. No bugs, no signs of bugs in the room. Staff was helpful and hospitable, probably the saving grace of the place. It was cheap, and I needed a cheap room for a night. I wouldn't stay here longer than 1 night. There is a $50 cash deposit that is hidden in the fine print, I luckily happened to have cash on me. Probably won't stay again, but the staff treated us super well. Not the worst place I've stayed.

This place doesn't even deserve to get a one-star rating, but I had to in order to post. They…read morecharged me $88.00 a night to stay in this dump. There were bugs smashed on the ceiling and the walls, the floor was not clean, there was a metallic strip near the toilet that was loose which I almost cut my foot open on. It was difficult to sleep in the room. I slept on top of the covers and left my clothes on. In the morning I wanted to shower, so I took a towel off the shelf, and it looked gray and dingy. I searched through all the towels and couldn't find one that was suitable, so I went to my car and grabbed a clean towel from my luggage. Lesson learned GROSS.

They have white sheets. Is it hard to use bleach to keep them white or get new rather than use…read morestained sheets? Iam not sure if they have put clean sheets on the bed or not! Are they new sheets after someone has checked out? Idk. Also one of the guys I work with found a crack pipe in his bathroom by the towels! Come on room service let's actually show we care a little

Disgusting room, horribly ventilated bathroom. Smelled like someone didn't have a very good…read morebreakfast. The sheets smelled like sweat but good breakfast served at the hotel.

Cute brunch at the Inn. My server was the best! Her names Lauren. She was super nice and just…read moreoverall lovely. Big red breakfast was super filling- and pancakes were great.

I've stayed at the inn twice now, and both times were enjoyable visits. Check-in and check-out have…read morealways been easy and quick. The rooms are small, but more on the "cozy" side than the "cramped" side. Each room I've been in has been different, too, which I believe is because it's an old building and certain parts of it have been converted and renovated. Everything is nice and up-to-date. My only complaint this last visit is that the heater in the room made a tremendous amount of noise, so much so that I had to turn it off to sleep. Other than that, the bed was comfy, the linens and towels were soft and clean, and I loved that they have plush robes.

Top notch and friendly service! I was checked in by Matthew who always has a smile on his face and…read morecontinued to help and even remember who I was. Carolyn is another kind star, also at front desk, she come outs to say hello and make sure everything in the lobby is tidy, clean and wipes everything down to a sparkle. A gem!

It seems as if this hotel is turning into that forgotten child. Maintenance is average, this poor…read morechild is loosing her luster fast. The food has slipped the most, not the price just the palatability, but there are good things to eat close by. The furniture is beginning to look rustic. The carpets are looking warn and dated it's just not the Courtyard we are used to staying at. I still gave it a 4 because of the staff, some of them are still here from my first visit. Great staff and in my opinion it's not their responsibility to replace the soon to be reviewed as grungy carpet in the hallways.

My husband and I love staying at this particular hotel when we want to get away for a night. We…read morelove staying in jacuzzi rooms and the Best Western Lakewood Inn has the best rooms for a relaxing soak in the tub. Their presidential suite is our favorite- a spacious room with a large jacuzzi tub & balcony that overlooks the pool area (which isn't something we use when we go but if you're taking your kids, would be a convenient way to keep an eye on them). If the larger suite isn't available their regular jacuzzi rooms are fine too. All the rooms are clean and come with all the basic amenities. They even have some mints and a bag of Famous Amos cookies to welcome your arrival. This location is also down the street from a cool bar call "Mill Dam". So if you're looking for an affordable one night getaway, this Best Western is it!

This Best Western is not a bad place to stay for a night at all. The two stars is strictly a…read morereflection of the pricing! The room we rented goes for $91/night through the week and jumped to $199/night for the weekend. I know all places do this but it's definitely a $91 room 7 days a week. With tax our bill was right around the $220 range. I would not pay that to stay here again.

I had a great conversation with the owner today with regards to my summer picnic series being held…read morein the Pine Forest. He was nice and personable and I look forward to hosting my event in July.

What a treat! We were SO pleased with this beautiful house and lovely room while traveling. The…read moreroom was spacious and with local amenities supplied. Local vendors supported, local pottery used, local meat and eggs, local soaps supplied in the room, etc. Being a bit of a history lover, I also loved that they knew and supplied the history of the home that you could spend time reading. Dean (the owner) was wonderful, funny, low key and accommodating especially when our arrival time shifted due to traffic. He also provided chief worthy breakfasts! Food was great! We loved it so much, we reserved it again for our return trip. Second time around was as great as the first! We will return on any cross country drive!