Thank you for an awesome birthday party yesterday! I'm so pleased with your facility and staff!! Everyone was so friendly and the equipment was clean and in good condition. A great place for all ages. Our group ranged from 1yr-76yrs and almost everybody got in the bounce houses and went down the slides. So much better than other places I have attended parties at. I also loved that your parties were 2hrs instead of 1.5 like most places. Anything under 2hrs just isn't enough time to play, eat, have cake and open presents. The prices were reasonable and the pizza was very good. Our party attendant was so sweet and helpful. I wish I could remember her name to give her the credit she deserves.Thank you again for making my daughters 2nd birthday a hit!!! We all had a blast and will definitely be back!! read more

Would not recommend this place. Girl at front counter was rude and unfriendly. She was on the phone most of the time and unresponsive to customers. Stated that all children under 12 were charged a fee. Didn't disclose that parent cannot assist small children in jump houses and then refused to give me a refund when my 18 mo old wouldn't go on bounce houses. Ended up paying for a child that didn't jump on any equipment. There are no signs that say parents aren't allowed to help smaller children. She was very unprofessional and rude when I asked her for a refund. I understand that it is not their policy, however she could have been more polite. Her response was its not my job to know if your child is going to jump or not. She could have explained up front that parents are not allowed on equipment. I wasn't even jumping, I was just sitting to help my child feel More comfortable before leaving him alone in the bounce house. read more

Great place for kids 2-10. Great parking established in a well lit area. Highly recommend this place. The reason for 4 stars is lack of equipment. Currently they have 6 bounce stations and 1 rock climb. I believe this place works be Unmatched if they expanded on equipment. read more

If I could leave less then 1 star I would after taking away a Sunday play date for me and my son. I clearly stated to the lady up front my son is 1 year old I'm going to play with him, I paid for 2 people. After waking in and getting ready to finally being able to jump on the trampoline another worker comes up and say no adults on the trampoline. Instead of letting us stay and play we were advised to leave the play ground so other adults wouldn't be jealous. A fair treatment would've been to let me play with my son, instead our Sunday Funday were taken away by Super Jump Party Zone. read more

Sad day. We went here for my sons 6th birthday party this weekend and within an hour of our arrival...one of the staff tipped my specialty cake on its side to get it in the refrigerator and ruined my sons $200 plus cake. I cried. They DID refund me on the spot for the cake and also advised they would be refunding me for the amount of the actual party per the owner who was supposedly on the phone while I stood there. Today, I checked my account and called to see when the party refund was coming and was now informed I was NOT getting the actual venue fee back...wow...why lie? Why not just state that at the time of the event when I was standing there? Very sad this is how business is done but our hostess did her best to make our day great so I can happily at least give this one star. read more

I have really mixed feelings about Super Jump Party Zone. On the positive side, their jump equipment is fantastic for preschoolers. If you have a child who is scared of the super big slides, there is plenty of fun jumping activities to do in the smaller jump areas. Additionally, the staff are great about monitoring kids and calling out kids when there is misbehavior. On the negative side, you can't bring food in and they don't have food to buy. I am at a loss for how this company can expect parents to bring their kids here for exercise, but not allow any food. The weirdest part of all, is that there are a bunch of picnic tables set up so it looks like you should be allowed to eat! I asked about the no eating rule and was told that "some parents like to take their kids back to their car to eat." WHAT???? No parent enjoys walking their kids back to the car to eat! read more

Just celebrated my daughters 2nd bday there a few hours ago. I thought we were having a great time, felt a little rushed but I looked passed it. Our host a young lady and gentlemen did good helping. However the lady in the front not sure if she was the manager as it seemed like she was in charge for the night was very unprofessional and rude. I overheard her talking about my party to her coworker and asked if there was a problem and she responded that we are difficult. There was only ten kids and their parents at my party and we were the only party there and people there for that matter from 5-9 pm. Yes we paid extra for all the kids to jump after. All our guests heard her say rude comments and we will al be writing complaints and elevating this matter however we can. None of us nor our friends and family will ever give our money to a company who has such a rude employee in charge. It was so inflexible, no wonder we were the only people there on a Friday night. read more

This place is a joke. Half the stuff was out of order. Theu have tables to sit at but dont alow food. When the owner said we couldn't eat here i informed him that there were several families eating and drinking inside his establishment. He said he would have someone take care of it. The coward then walked by the other families said nothing and then walked by again. He then ignored us as we walked out to eat outside. Fed up with that sonce it was raining we came inside. The other families were still eating. I said something again and the coward sent an employee so he could hide and gopher watch from behind a piece of equipment. I will never spend another penny here. The owner is pathetic and his staff only enforces the rules it seems when it suits them. read more

Super fun for the kids, affordable with a pleasant staff. Will definitely be back again!

It's not a bad place for kids to release some energy! The only downside is that it's small, not much bounce houses. I'd come back though.

I had my sons 3rd birthday party here on 4/7. It was a great experience. You get two separate PRIVATE party rooms for your hour and 45 min party. My party host was Blossom. She was an amazing host. She was always asking me what I needed help with and helped me clean up. For only being 16 she was GREAT! Thank you Blossom for making my party easy and successful. read more

great value for the time you get to spend there.plenty for the kids to do. Very friendly people

Great place: clean, friendly staff, no smell to the area, open and plenty of space for private parties and for ongoing activities on both sides. Parking fine, just one suggestion the staff members have to be aware of the front door of people coming and going in case of a child kidnapping. Cause of so many kids security and safety awareness is vital. Lastly, great pricing. read more

This Super Jump Party Zone is a wonderful place for kids to jump, get get lose and have fun there are a variety of bouncy houses to jump and play although I think that this super jump in particular has a couple of rude and mean employees one in particular I wish they had name tags to name them but they don't she had brunette shoulder length hair and glasses she did not allow water that was not bought from them but that was not the only problem we had with her I bought a wristband so my siblings could climb their rock wall that allowed them to climb the wall twice each they went on it once and then when to play on their bouncy houses and when they came back to the rock wall they where told they could not go on it twice read more

The auburn super jump party zone Pro They're clean and not crowded. Easy to get to and find. Con they loose records of payments and offer nothing day of party. Also rushed constantly instead of enjoying the party in front of guests. Careless if a birthday kid is hurt while they are with the parents. As soon as it's 8 they are out and are extremely poor attitude and customer service. Any advice Have the party way before closing cause all the employees care more is going home then Guests. Also not worth $$$ private party if you plan to enjoy time with guests cause they just want to rush you the entire time instead of you visiting with guests. The manager (one available each day and their's 3 in total) can't offer anything but yes we made a mistake sorry we never had this happen and don't know what to do. As the owners not available. Overall advise against and will tell many not worth to party here if you enjoy time with loved ones and guests. Instead spent more time with snotty attitude employees that extended to the parking lot cause a guest locked her keys in her car but they offered no help at all. Only positive they said "have a great night" And watched us pack our things out. They did offer help but by the attitudes of all employees laughter afterwards with remarks as "nothing we can do" felt better to move the presents ourselves then risk them being in a rush to clock out and damage any of the gifts. As a positive everyone enjoyed visiting however didn't get to enjoy my childs party much at all dealing with being rushed and constantly reminded of time every 5 minutes. read more

We have come three times to this establishment for birthday parties and each time we have had an issue with the same woman. The children were having fun playing and this woman with busted, three week old henna tattoo looking eyebrows with a bob cut seemed to have an attitude. Just a heads up maybe she should do her job properly from the beginning and maybe there wouldn't be a problem. Thankfully the people we were with were very respectful and understanding. She was very unprofessional. And if she's a manager maybe they need a new one. Great customer service for a kids party place... If you don't like your job miss ma'am... work somewhere else. There's plenty of places for bitter rude people like you. read more

I'm super disappointed in this business. DO NOT COME HERE! My kids and I have been here a couple times for both open play and parties. Every experience seems to be worse than the last visit. For starters the people at the front desk are always super rude and disrespectful. They aren't welcoming and you feel very uncomfortable. During open play the workers look miserable and just stare and don't pay attention to the kids. When we came for parties the eating room was super crowded, felt like you couldn't move and the bouncing houses were always disgusting. One time we saw ants in the eating room which was horrifying! I'm sorry to say it, but I have never had an enjoyable time here. read more

The facility was clean and had a lot to do and was fairly priced. I'm only giving 3 stars as the staff seemed inconvenienced by us and even seemed to avoid us. We most likely will not return based on the customer service alone. read more

Staff was friendly enough. I was more disappointed they charge full price for my 19 month old to play there and she can only go onto 1 bounce house. So I won't be taking the little one there again. For 8.00 and only able to use 1 bounce house is a little pricey. I don't mind paying that much for my older child bc she was able to utillize all the bounce houses and slides. She had fun. Just be aware there is Not much activities for little ones. read more

It's a great way for kids to run off some energy. I felt very comfortable bringing my kids here as well because of the amount of adult supervision there. Their staff is very conscious of the kids safety and very attentive. Super Jump Zone has earned themselves regulars read more

We had a birthday party here for my sons yesterday. It was a weekday so it was $200 to rent the room. ($250 on the weekends) We bounced in a clean, private room for 1:15 which was perfect. A sweet gal brought me over to the party room and helped me set up. She was excellent! A huge help in fact. Once we were ready, the kids came over for some quick eating, cake and presents. You get 45 minutes in the party room for all that so I want to emphasize quick. That is why I rated it a 3 and won't have another birthday party there. I have no other complaints. In fact, I wish that the party room was just 15 minutes longer because that would change everything. It was a perfect place to have a birthday party, EXCEPT you feel like cattle being herded out of the party room before cake is finished. And you are rushing your kids through the presents to make sure you are done in time. I don't even know who gave them what. We chose to buy pizzas there for convenience (approximately $11 each) and we brought chips and veggies and drinks. You have to pay a fee to bring your own pizza or sandwiches. The pizza was decent and was timed perfectly. read more

Fun place to have our toddlers come play to have and tire out them. Have to give a star off because their policy for no outside food and drink is odd when they sell drinks on site and have picnic tables of the side outside of the carpet area that you could clearly eat and drink like it was meant for that very purpose. Make eat easier on parents to eat with their children and the go back and play. I also saw them being in outside pizza take to the very tables I'm talking about so yeah really odd policy when you have picnic tables inside. read more

I've read a recent review of another parent who was treated poorly for trying to play with their children! Imagine that? Rather than sit on a cellphone and ignore his child my husband wanted to play and I was happy to see them do so. Never being to Super Jump Party Zone and walking into the chaos of checking in a birthday party we were herded in and were unaware of the rules. My husband was approached and immediately asked to leave rather than explaining the rules that were in place. Never once was I involved to help mediate the situation. He stopped playing on the inflatables. We had time to play air hockey and some video games when the police arrived. We were informed that my husband had threatened the staff and that we were being banned for one year! Can you imagine that? All for having the desire to actually be involved with your child. This could have been approached in a completely different manor and did not need to escalate in the manor that it did. We are humiliated and recommend that if you want to spend some time with your children this is not the place. read more

Had my daughters 7th birthday here over the weekend. Kids had an absolute blast! Everything from start to finish was VERY organized, stress free and enjoyable. Kayla, took great care of us and was very kind. We will definitely be back and will recommend this place to others! read more

Highly disappointed in this place. Came before and it was decent so decided to have my kids bday party here last weekend. Biggest waste of money, the bounce room was decent but once you get into the small (and i mean small) party food room it gets ridiculous. They FAIL to mention water is $1 a bottle but when getting drinks and a customer is simply like can I just do a case of water, few boxes of juices and 2-2 liter sodas, you would THINK knowing water is a dollar a bottle someone would mention you're about to spend $24 dollars on a case. There should be a discounted price for a case and 45 mins is NOT enough to get through food, cake and presents...especially being a little rushed out. When I was handed a $50 tab for drinks alone I was furious. I will never come back here or have another birthday and I suggest you don't book a birthday party there either. The cost is absolutely ridiculous. read more

I booked this place for my daughters birthday. A few days before the party I came in and asked about all the details and put down a deposit of $100. The total cost was $217+$15 for bringing outside pizza (you'd think that after paying $200 for 2 hours you'd be able to bring your own food without extra cost). Our party was scheduled from 6-8pm. The girl at the front desk told me I can come at 5:30pm to start setting up. She also told me that we get a private party room with tables and a bounce room for the kids. On the day of the party, I arrived at 5:30pm with the decorations and food and was ready to start setting up. However, I was rudely told that there's still a party going on and all they can do is put my stuff in the storage. This doesn't seem like a huge issue and it wouldn't have been for me if the girl didn't tell me I can come at 30 minutes before to set up. Anyway, once it was 6pm I was also informed that we will have 1 hour and 15 minutes in the bounce room and then 45 minutes in the party room for food and opening presents. Again, this wouldn't be an issue if this was mentioned to me before I had already paid $230. Because if I knew all the details about this shady place I would have never used this place for a birthday party. My frustration is in the fact that these people are trying to maximize their profits by keeping you on a strict timeline, ushering you from room to room. Apparently there are two parties going on at the same time so they're trying to fit both of them into the bounce room back to back. In my opinion at the kind of rate we should've been able to relax and have fun for those two hours and efficiently use both rooms that were part of the "private party package". The only silver lining in this nightmare is the employee which was our host. The young mans name was Jake I believe. He was trying to go above and beyond to help us feel comfortable and make sure that we had everything we needed. As for the girl in glasses at the front desk, if a customer addresses you with an issue you should probably try to accommodate them especially when it's your fault. Definitely will never have another party at this place. Would not recommend it to any of my friends. 0/10!!! read more