I purchased a truck this past Saturday from them. I had a lot of hours logged between driving from…read moretown to town to different dealerships and all the time invested into research online. I worked with a sales rep named Austin Lamb. He was extremely knowledgeable and knew the ins and outs of the truck I bought. I definitely have no complaints about price as pricing is difficult with vehicles. Different dealerships have different amounts of money wrapped up in seemingly the same vehicle, mostly when we're talking used vehicles. Looking at the numbers of all my interests, I saved about $6500 dollars compared to other places. I'm not saying anyone would have this same savings, but that was my experience. I almost paid 2.7K more the day before for the same truck but with a 5 1/2 foot bed compared to 6 1/2 bed I ultimately purchased and really wanted. I can't think of anything that went slightly off to give them less than a 5 star rating for my first experience at this dealership.

Spent $30,000 on a vehicle Returned the dealer plates they…read moreforgot to take off the vehicle and drove over an hour away to return them on my time and gas money and I called and asked if they forgot to give me a coupon for an oil change and the pretty much told me to pound sand Thanks Ryan

This all started back in September of 2021. My car overheated as I was pulling into work, so I took…read moreit to the closest mechanic, Gray's Service, to avoid causing further damage. They quoted me around $1,200 to replace the water pump, and I agreed. While the work was being done, they called and said that since the timing chain was already off, they recommended replacing it as well--for an additional $1,200. I did not have that kind of money. I was upset and called my dad, who went to the shop himself and told them to put the timing chain back as it was. When the job was finished, I was told my bill was $2,000, which was not what I had been quoted. I had to walk back to work to get the Post-it note where I had written down the original quote. After that, they honored the $1,200 price. Fast forward to December 2025, and my car began losing coolant rapidly. I took it to my regular mechanic, who confirmed that the issue was again the water pump. He suggested I call Gray's Service to see if the repair was under warranty. When I called, I was told they would need to inspect it, and if it was the water pump, it would be covered under warranty. I specifically asked when the water pump had been installed, and I was told September 2021. I was scheduled to bring the car in the next day. They confirmed it was the water pump--but then told me it was not covered under warranty because it had been four years. On top of that, they strongly pushed replacing the timing chain and quoted me $4,700 total. This directly contradicted what I had been told on the phone the day before. I declined the work. My mechanic quoted me $3,000 and advised me not to deal with Gray's Service again. I went in one last time hoping they would do the right thing based on what I had been told--but the outcome was exactly what I expected. My advice: go anywhere else. This is a horrible way to run a business. I gave them a first chance, I gave them a second chance, and I would never give them a third. Extremely disappointed.

I've been going to Grays for years and ALWAYS have had amazing service, they don't try to screw you…read moreover and are super honest with you about your vehicle unlike other places do, they treat you like family and the services requested are always top notch ! I will ALWAYS go to Grays for my repairs.

Sat for 20 mins in parking lot, nobody came out until I called and asked what was going on, then…read moresomeone came out with an attitude and said they can't do oil changes or anything, and no idea when they will be able to again. This is the second time I have been told that. Why is the open sign on if they cannot do anything? Why draw customers there to let them sit and wait to be told they won't get service done?

I've been to Take 5 twice this week, with two very different vehicles, and each time the service…read morewas efficient, excellent, and incredibly friendly. These guys work as a team, and they respect not only the customer, but their teammates - and it shows! I'm a customer for life!

Peggy saved the day on what started as a stressful morning. I've only had good experiences at this…read morelocation. The service has been fast, friendly & trustworthy. I honestly wouldn't take my car to anywhere else here in Wis Rapids.

I was surprised to see negative ratings. My experience was great…read more I went on-line, chose the tires I wanted, called Schierl Tires and was told they had them in stock and we set-up an appointment. Walked in and was greeted, gave my info, keys and went for a walk. By the time I got back my vehicle was on the lift and the techs were on it. As I sat in the waiting room a tech by the name of Zack said things were going smooth but he wanted me to know that I would need brakes re-done before spring. I thought that was fantastic that he would come out and tell me that! Kudos to Zack and the rest of the staff. I would recommend Schierl Tire.

My cars check eninge light came on shortly after my most recent service from Team Matthews. I…read morenoticed a lot of new faces in the shop and had my suspicions but i trusted them when I shouldn't have. I will never bring my car here again with what they cost me. I had to take my car to a different shop for an actual repair.

These guys are always accommodating and helpful. They do all the tire work on my BMW and Mercedes,…read moreand do it well.

Wheelers service is excellent! I have a show car that had a pinion seal that was starting to weep…read more They special ordered the part and did the repair while I waited. It was as one of the few times that I've let some else work on my car. The price quoted was more than fair, that it didn't make sense for me to do it myself. Well done Wheelers!

Nice selection of vehicles and friendly, helpful staff. I'll be checking out the service department…read morefor an oil change soon.

I had 5 codes and a bad exhaust. He quoted me a price. When I got my vehicle back, it ran perfect…read moreand the price charged was 200 dollars less than quoted. Extremely satisfied.

My transmission went out on my Volkswagen and Mr. Havel responded right away he works with you and…read moreis a trusty reliable guy. He does good work!

Drove up at 11:30 and was out by 11:45. No line! They checked all the filters etc. And off, I went!…read more Will go here again.

Very through inspection of my truck during oil change. Found a few items that needed to be…read moreaddressed. Rotated tires too. Friendly service. I'd recommend. Went on Friday and expected a wait but got right in. Check online for coupons.!