Stay far away from this company. Months of poor service, false reports, and zero accountability…read more They let our salt cell become caked with scale, doubled the salt level to dangerous levels (forcing us to drain half the pool), and nearly shut off flow to our heater--costing us weeks without a working spa and a service bill we shouldn't have paid. We caught techs on camera skipping basic tasks like brushing and basket cleaning, staging photos for reports, and even taking drinks from our fridge without asking. Filter cleanings were overpriced, rushed, and messy, with bills coming early and no real work done. Unprofessional, unreliable, and unethical. The only thing they did reliably was remove our safety net for maintenance--which in hindsight was not worth the damage, hassle, and dishonesty.

McCools pools serviced my elderly father's pool for years until he moved to a retirement home. They…read morewere very reliable, professional and took great care of my fathers pool. I highly recommend their services.

The owner of this company, Rod, got right back to me within minutes. I was a little panicked…read morebecause my pool wasn't operating properly and I was about to have a large pool party. Despite the fact it was after hours (evening before the party), Rod actually spent 20 minutes with me via FaceTime to diagnose the problem, assist me with repairing a valve and priming a pump. He provided me with specific instructions and he was able to get everything working again all via FaceTime. HE DIDNT CHARGE ME ANYTHING! He was sympathetic to my time critical situation, and he genuinely wanted to be helpful. He would not accept any money despite my insistence. You just don't see this type of authentic integrity anymore. Excellent work ethic, extremely knowledgeable, quick response, and he didn't feel right charging me simply because he wasn't there in person. The FaceTime instruction was extremely educational and his thorough step-by-step guidance was spot on. He was very patient with me. Other companies said it would be $475 just to come out and take a look. This is the only company I will use for all my future pool service needs. Hard to find people like Rod these days. Thank you!!!

A couple weeks ago, I needed my sand filter recharged. Island life responsive to my quote requests…read moreand many questions (who knew there were so many variables to a sand filter recharge?) In the end, they were also super flexible with my schedule and needs. They did a fantastic job and answered all my questions while here, even going so far as to explain all the parts and operation of the sand filter midway through the process. I appreciate all the help, flexibility and information!

We've been using Allen's Pool catering for over a year now. They're reliable and do an amazing job.read more

So we've been using Allen's Pool service for about a year! After trying different companies we…read morefinally have found our "home" Allen himself is pretty darn cool. Even came out personally to check things out on a needed job. Our current weekly tech Garcia is so amazing! He's thorough. Takes his time. Is polite, respectful and just a great worker. Seriously ask for him!!!!! Today we ran into an issue with the pool pump and collectively the whole team jumped in, figured it out, got the necessary parts and fixed it the SAME DAY!!! This prompt reaction saved us thousands of dollars! The attention and love is beyond our expectations and so so very much appreciated! This is how people should care for each other! I'm highly recommend them! We've referred them to family and will continue to do so! Look no farther! THIS IS YOUR TEAM!!!

We happened to get a flyer on our car after purchasing a house that had a pool in desperate need of…read moreattention. We called and spoke with Alex who showed up on time and went to work determining what all needed to be done to get the pool back in shape (repairs and cleaning). He provided a us with bid but we wanted to get a couple others. When we finally got two other quotes, Alex was almost 25% cheaper. Even though his company is relatively new, we decided to give him a shot. We are so glad we did...the pool is sparkling and the equipment is running great! We couldn't be happier!

From the owner: At AZ State 48 Pools, we pride ourselves on delivering reliable, honest, and professional pool…read moreservice across the Valley. From weekly maintenance to repairs, our goal is to keep your pool sparkling clean without hidden fees or surprises. Your pool, our priority.

We love this family-owned business. We had a pool repair that needed fixed right away for our…read morevacation rental and they were on it the very same day within 2 hours. They fixed the problem and went a step extra with a request we had to make our lives easier. All for an affordable rate we were happy to pay.

6 months in to our pool remodel and our backyard looks like a war zone. No responses. ROC closed…read moreour complaint months ago? Had new project manager out last week to look,.. again... now he's gone? Emailed Bella her response is an apology without action. I've contacted an attorney, please contact me if you're in the same boat. Iski2@myctl.net

Pool turned out great. Employees were all very professional to deal with…read more Dave, the owner, which is also the project manager was very good Michael, the sales manager was also a pleasure to deal with would recommend to friends and neighbors

Amazing customer service. Phenomenal pool tech was in and out in a hour to replace pool light and…read moreequipment gears. Only reason I didn't give 5 stars is because charge for parts was double the retail cost everywhere else.

DJ is highly responsive and communicates timely. He quickly diagnosed the issue with my 20 year old…read morespa and offered multiple solutions and suggestions to save parts costs. I opted to source a circuit board online and DJ offered to walk me through the change via FaceTime (since I'm fairly handy) or come back and install it if I run into difficulty. DJ is a professional and a pleasure to work with, a breath of fresh air compared to the many fake spa techs out there. His service charge is 25-30% less than most so-called spa companies.

Contacted DJ about a spa plumbing leak. He came out within a day or two and gave me a diagnosis of…read morewhere the leak was coming from, but he needed to order the part. DJ initially kept me updated with this backordered part. Three weeks later DJ texted me saying the part would be in on Wednesday and he would be out to finish the repair on Saturday. I never heard from DJ again, completely ghosted me. I called another spa service and they came out the next day (a Thursday), diagnosed the leak (DJ's diagnosis was WRONG) and returned the following Monday and completed the repair. Would have done it on initial diagnosis, but had to get part from shop. For 3 weeks, I had a spa that was partially torn apart (I allowed this because DJ was going to return to complete repair in one week) and then wasn't even given the courtesy of telling me what was going on. I stayed home all day on the Saturday, but DJ never showed, called, or sent me a text. What I find weird is that all of our correspondence was cordial, so I'm not sure why I was just ghosted. That said, I would avoid doing business with this person.