Stay far away from this company. Months of poor service, false reports, and zero accountability. They let our salt cell become caked with scale, doubled the salt level to dangerous levels (forcing us to drain half the pool), and nearly shut off flow to our heater--costing us weeks without a working spa and a service bill we shouldn't have paid. We caught techs on camera skipping basic tasks like brushing and basket cleaning, staging photos for reports, and even taking drinks from our fridge without asking. Filter cleanings were overpriced, rushed, and messy, with bills coming early and no real work done. Unprofessional, unreliable, and unethical. The only thing they did reliably was remove our safety net for maintenance--which in hindsight was not worth the damage, hassle, and dishonesty. read more

McCools pools serviced my elderly father's pool for years until he moved to a retirement home. They were very reliable, professional and took great care of my fathers pool. I highly recommend their services. read more

I hope I never have to switch pool companies again. I've been a customer of Steve's for over 5 years now. From day one, as a person who never owned a pool, I've had all of the support I needed from Steve & his company to get what I needed done. I was always able to text Steve himself if I had any issues & that was very cool! He installed my pool heater & later an app system. He's always backed up his products with amazing service. I think his company is one of the rare ones that really do care about their customers! read more

Great company and very responsive. They came out and replaced our old single speed pool pump with a variable speed pump. The install was quick and the new pump runs like a dream. We also had them replace a burned out light in our spa. Even though it took them a couple of trips to finish the job, they did a great job. (Nothing on them - the cord length for the light wasn't long enough so they needed to drain the spa some.) The owner and employees were great. We will definitely be going back to them for any of our future pool needs. We highly recommend them. read more

McCools Pools & Company - Brand new Pentair Intelliflo Variable Speed Pump - Pool & Hot Tub Service Near Me - Cave Creek, Arizona

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The people @ McCool's are terrific. We've had them for our yard & pool maintenance for 2 years & very satisfied with their work & greatly appreciate them. Their communication is wonderful. Thank you. read more

I was looking for someone to maintain our yard and found Zach and McCools Home Management through Nextdoor. At this point we cannot be more pleased. Zach has done a great job communicating his arrival times both when he was looking to bid on the job as well as when he was going to do the work. I read a previous review mentioning communication issues and I think that was an unfortunate case of poor timing and unforeseen circumstances. I have not met the other owners but I sense Zach understands he is in a competitive service business and knows communication and timely service is very important to maintain and build a business. Zach's work was excellent. What I was most impressed with is his strong work ethic for a gentlemen in his mid 20's. He could be an example for a number of people I know and see. He has a nice understanding of the native landscape and plants and our yard has never looked better. We received three or four bids and their pricing was right in line with others. Why I picked McCool is I did not have to send reminder texts or wait a week for a bid. Another thing I appreciate is their billing system. You receive an email and can pay immediately with a credit card. No scrambling to run inside and get the checkbook like I have had to do with others when the work is complete. We are very pleased we chose Zach and McCools to take care or our yard. read more

Mccool pools did a decent job cleaning the pool and adding chemicals, however, when it comes to leaks that's a different story. If you want someone to just clean your pool but ignore leaks coming from your pump equipment this is your company. read more

Brian and team @ McCool have been the solution to a need I've had for too many years to count - finding dependable and professional landscaping services from a company that does exactly what they promise and who go out of their way to exceed expectation on every visit! I don't understand why employing a landscaping service is so difficult in the Scottsdale, greater Phoenix area, but that's no longer my worry. I couldn't be any happier and relieved knowing that Brian and his team at McCool have it all covered and are completely aligned with my needs and wants without me having to babysit their work. In addition to affordable/dependable monthly clean up, they've also been able to handle every landscaping project I've had from overhauling my irrigation system to replacing tons of pebbles for our desert landscaping and making sure the grounds of our home are always perfect/pristine condition. By the way, they also take care of my weekly pool needs and provide the same incredible attention to detail and consummate professionalism, so I don't have to worry about our family not being able to use our pool. If you're like me and don't have the time to put into your landscaping and pool maintenance needs, you've found your answer - McCools! Five stars and recommended with 100% confidence! read more

I have been a very happy customer for 2 years now. Steve and his team are way better at servicing and support than other vendors I have had. I greatly appreciate the caring for customers and their own staff. I also like the weekly status reports with photos, when the work is complete. I highly recommend Steve and his team for great service and keeping your pool clean and safe! read more

Watch your bank account with this company people! McCool Pools charged us for a full month of service in November when only a prorated amount was authorized. After contacting them, their remedy was to provide free service in January - they then proceeded to charge us for the month of January. After contacting them again they refunded the January payment, we requested they not charge our bank account again and so they stopped all services and did not continue to provide services throughout the month. We never received our compensation for the unauthorized November payment. This company has some shady business practices, keep your head on a swivel read more

We have worked with McCools for almost two years now, and Steve and his team are very responsive to our calls for both regular pool care as well as problems. Their billing system and e-mail reports of service provided are state-of-the-art. Nice guys and very reliable. read more

We've had McCool Pools as our pool service provider since we moved to Cave Creek. Coming from Chicago, I had no idea how to use or maintain our pool. Steve and team are absolutely wonderful - always helping our family out and ensuring our pool is safe and clean. I haven't met a more courteous and responsible team! Thanks McCool Pools for taking care of our family! read more

Steve McCool came to fix our pool and provided exceptional service. He was timely responding to my texts and came out within a couple of days (I contacted him on a Friday or Saturday and he was here Monday). Steve was very professional, knew exactly how to make the repair, and was super friendly. I will be sure to use them again and will highly recommend them to my friends with pools. Thanks again Steve. read more

Steve and the whole McCools team are top notch. I had a home warranty nightmare to get some old filter equipment fixed after falling apart. The home warranty company dispatched a really dishonest service who was shady and clearly in the home warranty companies pocket. Steve helped get the situation handled correctly and covered in a real partnership style. Skye is also a great tech and leaves my pool in perfect condition after each weekly cleaning. read more

I needed some fast cleanup for our front yard before company came in. I called five landscape companies and only one did I find a live body. I spoke to Zach he put me on the immediate schedule and actually worked on the Fourth of July. He completely transformed our front yard I didn't even know the problems that we had till he got rid of all of them. In addition he staked a couple of trees, repaired a dripper pipe and put new dripper's in a few new pots, all for an incredible price. We will use them monthly! read more

We were having issues with our pool equipment. Steve and Brian came out the very next day. They provided excellent customer service from start to finish. After they repaired a few parts and switched out our sand filter for a cartridge filter our pool is running better than ever. Loved that they left the work area very clean. This company is my go to from now on. read more

I've had a phenomenal experience with McCools Pools. When I purchased a home, I wasn't sure who I should go to for maintaining my pool. I'm so happy I am able to work with Steve and McCools pools. The pricing is very fair, but what makes McCool stand out is their outstanding service. After every cleaning you will get a breakdown of the work done to your pool and photos. Steve keeps you on the loop on everything and I feel real comfortable working with him. Thank you Steve and McCool pools ! read more

I asked for a explanation on bill and they canceled my service! Isn't a customer entitled to know what their getting charged for? Had them for one year and then get canceled? Is this anyway to run a business? Would not recommend them to anyone after this. Now I get a response from them saying I verbally assaulted their technicians, what a crack of bs. I dare your to get one technicians to say I did. Never happened! Keep spreading lies and I'll keep responding. read more

It's hard to find companies that are consistent. They're great for a few weeks and then someone new shows up and everything's downhill from there. This is NOT the case with McCool's. The owner, Steve, is very focused on his clients and truly wants to make sure they are satisfied. He's also great at answering lots of general questions (as a new pool owner I had plenty). He is knowledgeable and takes pride in his work. That's a rare find! Highly recommend! read more

You can always rely on McCools pools for great service, honesty, affordability, and reliability! A family oriented company as well. :) Steve is easy to get ahold of and always upbeat! read more

I visited my rental property and the pool water was cloudy and the chemical readout was off. The tenant gave me the number of McCools pool as the company servicing the pool. First there was some disagreement between myself and the technician who was servicing my rental. Bottom line: Tenant was responsible as well. The business owner called immediately and addressed the issue. I have changed my review and appreciate his professionalism. read more

If you're looking for impeccably reliable, expert, professional, experienced pool and landscaping service, you've just got to talk with Steve and Brian who own McCool's Pools, Home Management and Landscaping. We have worked with dozens and dozens and dozens of pool maintenance and landscaping companies over the past 5 years. We expect excellent service, we pay for excellent service....until now, we have experienced unreliable, untrained, less than professional service providers. Until now. McCools Pools expert pool and landscaping crews are reliable, expert, professional, always on time, efficient and responsive. They know what they're doing. They show up on time. Unlike all the others, they care! They care for our pool and our landscaping as if they were their own. If needed, they fix and repair anything and everything that can go wrong with your pool or your landscaping at extremely affordable pricing. These guys became family! You can trust them, they care. THE BEST in pool, landscaping and home management, and you can select any or all of their three divisions - pool, landscaping, home management. We're thrilled. We no longer have to worry about anything outside our house. Thank you Team McCools Pools! read more

Amazing Service! We have used many pool service companies over the years and Steve at McCools Pools is above and beyond the very best! We have an older pool pump and Steve is always outstanding at helping us to get the most mileage out of our existing pump. His prompt responses, repair work and service fees are always very reasonable in cost and top notch quality. We will have to replace our pump in the near future, but will do so with great confidence in using McCool's pools. Thank you Steve for the continued outstanding service!! read more

EXTREMELY pleased with the Steve and his crew at McCools Pools & Home Management. Upon purchasing a home, I decided one of my household duties would be to take care of our new pool. After a few months, it was becoming more and more of a struggle. With a young Labrador who constantly is jumping into our pool it became more of an annoyance to keep our pool clean. I gave up as I couldn't keep up with the maintenance. Upon looking for a pool cleaner in town I was referred over to Steve and McCools Pools. From the beginning, I felt extremely comfortable working with Steve. The communication was flawless! He came in and did an assessment and was able to come in the next day to get to work. After a couple of hours, I noticed a tremendous difference. There's also a couple of other things I'd like to get done to our pool in the future, and Steve did not hesitate and told me he could get the job done. I can't tell you enough of how comfortable I feel working with him and his company. And on top of that, they deliver the service they set out on doing. If you are looking to get your pool service/need some work done to it, I would give my 100% approval to McCool Pools & Home Management. read more

With so many guys out there offering weekly pool maintenance and repair, good service makes all the difference. I've had pool guys from larger companies show up and spend a whole five minutes on my pool before moving on to the next. I felt like I had to watch these guys to make sure I was getting my money's worth. With McCools Pools, though, I know that Steve cares about my pool. He shows up when he says and does a thorough job, every time. He's a family guy who appreciates honesty and trust. read more

We've appreciated the consistency in quality Steven and his team bring. Customer service is excellent - team is responsive and trustworthy. I would highly recommend McCool's pools to anyone looking for a company to perform regular maintenance or one time fixes. read more

Steve is great, very professional, and awesome to deal with. He takes pride in his work, is honest and dependable. We would definitely recommend McCool's pools! read more

We love McCools! By far the best pool company we have ever found. Steve is extremely professional, kind, and always on time. This is a great family owned business that we will plan to use for years to come. Highly recommend! read more

The guy that came to clean and service my pool was very friendly and told me what he was going to do step by step and put me at ease about the process he was doing when I told him this was my first house with a pool. read more

I live in North Phoenix and it is hard to find a good local pool service but this company does it all. They replaced my pool pump, filter, and did an acid wash. They were reasonably priced and very competent. read more