Used them several times . They fixed the problem with my washer and also a refrigerator…read more at a reasonable Price ..

Dated review but from about a month ago, washer was acting up and not working right, after…read moresearching for repairmen I settled on Rochester Appliance. Spoke with both Rebecca and Holden by phone for scheduling and worked with the tech Trevor, for repair work. Trevor made several trips, and for (I think around $300.00) the washer was back up and running. Took less than a week for a new computer board but everything was explained to me well. Am relieved to have it back up and running since it's only a few years old (new from box store). Will definitely be using them in the future for any appliance repairs. Thanks for help :)

I'm a firm believer in service after the sale. Initial purchase experience was good…read more But, and there's always a but, not happy with their service contracts rebates & service after the sale. The convoluted paperwork for the rebates is time consuming and idiotic. Then you find out they are not rebates but vouchers that must be used in their store. Unfortunately, the amount is so small all you can buy is nickel and dime products like cleaning products. Of course they don't have the products in stock. So they have to order them. After waiting over two months they call and say they're here and "we need you to pick them up asap" because they need the space. So lo and behold when I get there they don't have everything. But, will contact me when the rest of the stuff shows up. It has now been 6-months and they haven't contacted me. I sent two emails to Jason and he responded with "I'll check." Needless to say he didn't.

Purchased our new home and bought all kitchen and laundry appliances from Orville's in June 2024…read more They came and installed our new washer with brand new hoses and we assumed everything was great. Friday 5/9/2025 I began to notice our hardwood floors feeling wavy by the washing machine. I felt the floor in areas I could reach, and it was not wet in the front. The machine is in a tight space about an inch between the wall and appliance. So, I shined a flashlight to see in the small gap between the wall and the machine and noticed it was wet in the back and the hardwoods were discolored from water. I immediately called the Greece store where we bought the washer. I told the women about the issue, and she informed me it was under warranty still so gave me the number for GE. I made a service appointment with GE and the technician came out to look at the washer 5/14. When he came out to diagnose Pat discovered indication of a leak coming from the hose. He then went onto say during install sometimes the installer cross threads the connection creating a not so tight seal allowing water to leak. As a result, this has led to significant damage to our hardwood floors. I then went to Orivlles with this new information. I supplied photos of the connection, and the floor damage. I also supplied the technician note from Pat who came out which says...WORK PERFORMED EXPLAIN OPERATION FILL HOSE IMPROPERLY INSTALLED PROBLEM DESC DEFECTIVE FILL HOSE (HOT) . Brian from Orville's calls me this morning and says to use my home insurance. Well its not covered by home insurance because it was due to improper installation which cross threaded the hose making it defective and creating a major leak which had been going on slowly over time due to poor install. I WOULD THINK TWICE ABOUT WHO YOU PURCHASE FROM AND SAVE YOURSELF THE MONEY AND STRESS IN THE LONG RUN! NOW WE ARE OUT THOUSANDS OF DOLLARS DUE TO FAULTLY INSTALL FROM ORVILLES. Show less

This business saved us on a Monday evening! Matt came out to our house on a last minute call after…read morewe go home from work and found our refrigerator to be warm and not making ice. Matt was pleasant, friendly, reasonable, and very knowledgeable! The price was much lower than we expected and he got us up and running again within an hour. We would recommend this business to anyone who needs appliance repair!!

Wondering if you can go below one star? Talked to a guy, stressed the urgency that it was for the…read moreelderly, this was noon, all he said was "I'll contact my tech. " I'm thinking ok great what a response, 3pm call back, I get "yeah what's your name again?" "I'll call my tech" pissed call again! Now 6, " um yeah let me reach out to my technician. Definitely not recommend them!!!!

If you want to be treated like crap, this is your place. Spent over $7600 on appliances for a…read morekitchen. The fridge arrives DOA...they wont do a thing...wont help...wont replace...pushed us on to GE warranty repair...who repaired it...and it lasted exactly 12 hours before failing. They did offer to take it back with a 25% restock fee...how incredibly generous. Go anywhere else.

We went here because we wanted to patronize a local business, and not buy at the big box store…read more These guys are not to be trusted. The owner promised to warehouse our appliances that they wouldn't refund us for when we asked (right after purchasing because our contractor couldn't do the job we wanted). They warehoused our stuff for several years, right up until they decided not to. No refund, no recourse. Never again.

A hometown appliance store that doesn't need to offer to match city prices, they match or beat city…read moreprices regularly !! Have bought several appliances over last 30 years from this retailer. Always a pleasant smile and a willingness to answer questions even if you're just looking/comparing. Once you've wasted your gas and time driving to the city, I hope you'll return to this Main street business and keep our tax dollars local. Sears, Lowes and Home Depot cannot compete here.

We have used Hoffman's exclusively for all our appliances the last 10 years or so. They have always…read morebeen great. When we went to buy a new dishwasher a year ago, we mentioned not being happy with a refrigerator that we bought there, but was out of warranty. They said that was unacceptable and took it upon themselves to get the manufacturer to make it right. We got a brand new one as a result. The latest bit of praise is that I messed up a setting on the microwave I got there a while back and Steve, spent 45 minutes with me in the phone trying to fix it. When we had no luck , he emailed me my receipt, which I lost and set up a service call for me. This people is why I go to this store and not a big box. Service is everything when you need help with an expensive item.

Just about everything here was wrong. The only shining light was the cashier who smiled and…read morewelcomed me, Linda. Downhill from there: 1. I could not find the item that I needed. It took a crazy long period for me to walk around, hoping to find one. 2. When I finally found someone he said it wasn't his department so he couldn't help me. He did however call someone over to that area for me (okay I guess this was the 2nd good thing that happened) 3. While I was waiting I checked for the item online. The app said there should be over 20 still in stock. There were none. I could go on and on but I simply don't have the time. I think you get the gist. Oh, and the cashiers just stand around the middle of the checkout (where the carts are) absolutely cackling and ignoring me as I left. Will go to Meyers next time.

I have been going to this Home Depot on Panorama Trail for years. It's my favorite Home Depot in…read moretown. Yes, sometimes things could be very busy or take longer time than expected to figure out any issues but in general I prefer to go to this Home Depot than any other one in Rochester. My favorite staff there are Fatma, Albert and Josh (from appliances). Too bad Josh left Home Depot, he was the one who figured anything and everything out in the computer system when it comes to sales, exchange, refunds and returns, in general. I'm sure his replacement is also great but I haven't experienced that, yet. I'll keep shopping here. If you know that you need an assistance from a staff member then make sure to go during the week M-F between 8am to 5pm to be able to get their best help. Yes they open from 6am but not all staff are there at 6am.

This is the best store ever! Bought a washer & refrigerator this year. The girls there really know…read morethere stuff I was in and out of there in 20 min with a great refund. Last year I need some repairs could not ask for better help. Love the small town store you feel like you are the only one they know. Thanks to all

The owner contacted us and came to repair the stove. Did a great job!! Was very helpful and moved…read morevery quickly to assure we were taken care of. I would buy from them again.

one older male employee was aggressively pushing me to buy, even trying to force a better deal on…read moreitems that were already 50% off. Now that I want to return these faulty products, the store refuses to take them back. I strongly warn anyone against buying from WNY Appliances 4 Less. Their appliances are advertised as brand new but many arrive with scratches, defects, and malfunctions. I bought several items that broke multiple times, and while the store sent repair technicians, the problems came back within days.

Locally owned. They really stand behind their items. I love their buy one, get one deals. They're…read moremy go-to store for home appliances and furniture.

From the owner: Honesty - Integrity - Reliability - Service Since 1945…read more At Herman Bros. Inc. every time we deal with you, our customer, we try to give you the best price available anywhere. We try to give you the best service available anywhere, and we try to give you the fastest, most courteous delivery anywhere. We pride ourselves in your satisfaction. We sell appliances, furniture, mattress sets, and HDTV. We have a loyal, hard working, and intelligent staff. Call us today for more information.