We had our finished basement flood at 1240pm today. I got the sump back working and pumped out the water then I immediately searched for an independent small business to do remediation. I talked to Kevin, the owner, and he was honest, straightforward and professional. He asked that I send him pictures of the damage so that he could prepare an estimate. I texted him the photos and gave him the name of my insurance adjuster. Kevin took care of the rest and told me they could arrive by 745pm. By 715 Kevin and his son Jake were in my driveway. I had moved most things from the basement, but they assisted with the rest. Both Kevin and Jake were professional and completely transparent on all work being done. They spent 3.5 hours removing carpet, all carpet glue from the concrete, sanitizing the floor, and then ensuring all fans and dehumidifiers were running and waited 20 minutes just making sure the breakers did not trip. Bonus...they completely cleaned the stairs going down to the basement and the landing, unexpected and completely appreciated. I see one star reviews here...and that is why I felt it was important that I leave my experience. This company was one of the best I have seen. I have done disaster remediation work myself...and they were meticulous and thorough in their work. They were pleasant, honest and transparent on pricing. I would absolutely call Jake and Kevin again...I just hope I never have to. read more

Called on a Monday, they came out on Wednesday. Spent lots of time on the rug and problem areas. Looks great!

My basement flooded on Thursday, 4/20 and we had over 18 inches of water. We pumped the water out ourselves, and on Friday 4/21 I called and spoke to the manager, Chris Cala, who quoted me a price of $810 for the services requested, and promised they could do the job the same day. As the only company who could get to us the same day, I chose to use SuperClean - even though their price was higher than quotes I received from larger competitors. For the fact that the service was provided same day, and the workers who did the job were efficient and very nice through the 90 minute job (I have a small 450 sq foot unfinished basement), I was very grateful and happy with the service. The employee Mike advised that someone would contact me Monday, 4/24 to discuss picking up the equipment. Unfortunately, one of the two floor fans which I paid for was dead the next morning when we woke up, to what sounded like a blown motor. I called the General Manager Chris at 10:35 AM on Saturday, 4/22 to advise of the broken fan and asked for a replacement. I was advised that the company was very busy dealing with flood calls all around town and he would call me when he could get a new fan out to us. I never heard from anyone. In the meantime, I took the working fan and dehumidifier and through the weekend, moved them around the basement to ensure all moisture was removed. On Monday, 4/24 my basement had been dry over 24 hours and there was no moisture anywhere. At 2:15 PM, I called and spoke to Chris again to inquire when the equipment would be picked up, and to request a refund for a portion of my purchase. I was invoiced for 2 fans and 1 dehumidifier, and that since I only had 1 working fan for Saturday, Sunday and Monday, I requested an itemized breakdown of the cost per day so that I can have that amount refunded for those three days. He advised me they do not provide itemized statements, it is a flat price, but he will be unable to provide a refund. Instead, he advised that he already cut me a discount on the price because I was not going through insurance and if it were an insurance job, the price the insurance company would have paid them would have been $1500+. I again attempted to explain that regardless if he charged me a discounted price, my agreement with the company was 2 fans and 1 dehumidifier and with one of those not functioning, it is unfair for me to pay the price for 2 fans. After a 10 minute conversation, Chris still refused to provide me a refund, and also refused to provide me the itemized breakdown of what my $810 paid for over the three days. Chris did offer to clean one of my carpeted bedrooms to make up for the fan, which I declined because we do not need carpets cleaned. Chris ended this conversation advising that because they were so busy, they were unable to come pick up the equipment that day, Monday, and that I should just let the equipment that is working run for another day to make up for the fan that was down. I advised Chris I did not need the equipment on longer because my basement was completely dry and cleaned. He advised that someone will contact me when they can pick up the equipment. Chris was in contact with me after this through text message - and the interactions we had was unprofessional. Still unhappy that he refused to work with me on a refund for the fan that was paid for that did not work, I requested the contact information and name for the Owner of the company. Chris advised that he was the owner and General Manager. I requested to speak to Kevin McFall whose name is on my receipt as the owner of the company. I was told he is a co-owner who is not involved with the daily business. See notes below on the interaction that occurred through this texting conversation: 1) Rude and unprofessional communication. 2) Accusing the customer for breaking the fan but that he didn't ask any questions as to what actually happened to the fan as a courtesy. 3) Comparing my purchase and business interaction to going to a buffet when they run out of a menu item. 4) Claiming that because they were too busy to pick up their equipment that remained at my house for 2 days longer than originally discussed (the equipment was not running for those 2 days as I turned them off Monday evening at the original agreed upon pickup time), that he did that as a courtesy to make us even. As of 1:30PM on Wednesday, April 26, the equipment was picked up by an employee of SuperClean. I showed this employee the broken fan, let him know it sounded like a blown motor and made sure he knew that I advised the Owner/Manager of this fan being broken on Saturday morning. His response to me was that the fans get used a lot, so he is not surprised if the motor did blow. As far as the employees of SuperClean - I was very pleased with them and the work they performed at my home. With that being said - the ownership and management of this company is severely lacking on how to run a busine read more

Great job I was very pleased the guys that came to the job were very nice and polite took their time for reasonable price I definitely will use these guys again read more

On July 27, I had Superclean clean my living room, dining room and a small hall. We live in a small ranch.They were sloppy and when they left the carpet was still dirty. At one point, the newer guy who was shampooing the dining room, was spraying half way up my wooden china cabinet doors. They were out of my house in 20 minutes. $125 for a lousy job. I actually spot cleaned in 2 spots and it was a noticeable difference. I called the manager Chris told him I was dissatisfied. Chris told me he would stop first thing in the am. no show. My husband called, again he said he would stop, no show or calls. We live 1/2 mile from their business on Walden. I bought a new carpet shampooer instead of renting and did the carpets again myself after I took pictures. I wrote to the owner at his home. It has been over 2 weeks and no response. The owner, Kevin McFall also owns Mooneys. It seems to me that Superclean has no customer service and don't care as long as they get their money.This is the 2nd time I have had professionals clean my carpets in 50 yrs. I will continue to do them myself. If I had checked Yelp before, I never would have hired them. read more

Had them clean our 2 piece sectional & ottomans- which origionally had some smoke damage...is now in good condition. Also cleaned our bedroom carpet, and mattress. Used groupon! They did an awesome job! Both men were very courteous of my home. I would definitely recommend this company to my friends and family. Nice job super clean and thank you again! read more

First and last time I will get them. Made an appointment two weeks in advance . When the day came they were 2 and a half hours late. When they hooked up the hoses to the truck it didn't work . Took another half hour to figure out what was wrong. read more