The whole staff is amazing and a very comfortable place. Lindita in the other hand was amazing she…read moredid my hair and it came out absolutely stunning she was the first person to be able to do my hair just how I imagined.

Book with Michelle! I especially recommend her if you are blonde or looking to go blonde. Not only…read moredid she save my hair after I went to a hairdresser that botched both the color and cut I wanted but she consistently uses the perfect products to prioritize both your aesthetic and hair health! She is so great at achieving that model blonde, the mix of warm and cool blonde with dimension that always blends well. I know it's so scary to make big changes to your hair, but I promise you she is the most trustworthy hair dresser I've ever been to.

The environment inside here is very chic. It's small but has great stylists who really take their…read moretime with you. Every experience I have had has been positive.

Shampoo bowl water goes from scalding hot to ice cold throughout the entire shampoo. Painful and…read moreunpleasant. Root color was applied by stabbing & jamming the brush into the scalp. A brush stroke method was not used. No matter how many times I mentioned that it hurt she continued stabbing the bristles into my scalp. A painful experience.

I make appointments there for my elderly mom and all the ladies at the Rochester location take such…read moregood care of her, not only while she's in the salon for the service, but they go out of their way to make sure she gets in the right Uber when she's ready to go home. Today, Erica was the only one working the front desk and she even stepped away to go outside to flag down the Uber and check the license plate to make sure it's the right one. These are the customer delights that make them a wonderful place! And, most importantly, my mom always loves her hair when she leaves :)

I'm very disappointed with my experience regarding a gift card purchased from this salon. Some time…read moreago, I treated my mother and fiancée to hair styling services here before our engagement party, and we had a great experience. Because of that, I also purchased a gift card for future use. Recently, I tried to check the balance online, but the system requires both the gift card number and a phone number. When I purchased the card in-store, I was never asked to provide a phone number, nor did I give one. I called the salon directly, and they confirmed they can see the balance in their system, yet I was told I still cannot redeem it. That is extremely frustrating. If the funds are visible and valid in the system, there should be a reasonable way to access and use them. There is also no expiration date listed on the card. The salon itself does quality work, and I would have gladly given 5 stars based on service alone, but this issue is unacceptable. As a business owner myself, I know how important it is to accommodate customers and resolve situations fairly. I sincerely hope management takes the time to review this matter and make it right.

The girl I saw did not listen to me at all. I came to get my roots done and she talked me out of it…read moreand colored my hair to match my roots, even though I told her I absolutely didn't want my hair darker . In one week the tint she put on my hair washed out and I was left with dark roots again. I would like my money back. I will not go back to the salon again.

Libby I just love you! Had such a wonderful time and so glad I trusted her with my hair. I got…read morequite a bit chopped which can be nerve wracking enough without trying a new hairdresser at the same time, but she is so talented and it looks great! Much love, will no doubt be back.

I have very curly hair she cuts with the curly hair prices are great for what you get very happy…read morewith Elsa

New Ends Hair Salon ISNT CLOSED! Elsa has been there for 20…read moreyears! She has the best prices in town! Elsa has a great customers who love her! Yelp this location isn't Closed!!

When I say amazing... I mean amazing! I had a hair emergency and they came to my rescue. Jaiden…read morewas excellent- matching my base color- adding highlights-iykyk- this is a big deal. Bonnie was beyond accommodating and friendly as was everyone else in the shop. Batchelor no 154- I am wedding guest ready!

A perfect place for a lovely haircut. In a nice location, offering a student discount for…read moreuniversity students.

One word: Rudina!…read more She is fantastic! Apart from having a fab personality, she is super talented. She has done highlights as well as recently did a haircut for me, and each time, it's been exactly what I wanted. The receptionists are always nice, and not your typical snooty salon receptionists either. Located in downtown Rochester, you can also find your way to other spots after or before your haircut e.g. Dessert Oasis, The Meeting House, etc. To book, you can contact them on Yelp and someone will always respond (for those who hate calling). Just ask for Rudina, and let her wow you! :)

I went to see Sonya after getting a facial from her at The Shvitz. While the three women took a…read morecouple minutes to acknowledge me (two were training the new girl) and the chairs in the waiting area were lightly stained, Sonya was lovely. Upstairs, in the spa area, things were much quieter and cleaner than in the downstairs salon portion. I would definitely recommend Sonya for any facial or waxing needs you might have.

I'm shook that anyone would give this place less than 5 stars. There is a recent comment about the…read moresalon not being family friendly...?!?!?!? There are families there ALL THE TIME... my guess is that these particular children were allowed to behave like animals without the mother correcting them...that is a DANGEROUS situation in a salon. Scissors, hot tools... get a grip lady, with your 2 stars...and learn how to wrangle your wild children. Nobody's got time for that. That aside, this salon is one of the only with a BARBER TRAINED stylist on staff...you NEVER get that in a salon! How cool is that (ask for Heather!)...she's also amazing with children, ahem...just sayin'. Lauren is an extension and color guru. I would not let anyone else do extensions on me sorry, not sorry... her pattern is perfect and she applies them and removes them without damaging hair... literally a hair genius. The salon carries the best products on the market too and the staff is all trained on each product line so they can make EDUCATED suggestions on what you should use for your hair type, etc. Oh! AND...they are the only place locally that carries NEUMI SKIN (Holy hellfire you all need this stuff...it's amazing lifts, tones, reduces appearance of wrinkles, pore size...greatest stuff ever AND THEY HAVE IT! Location is fantastic...parking is safe and well lit...interior design is gorgeous...online booking is a breeze... The only thing that is missing is Jason Mamoa serving us cocktails whist waiting for our turn.

came to get grey coverage and didn't get what I paid for. 146.00 for nothing! Was extremely long…read moreand very disappointing at the service I received.

Great little salon! Paul is a master Goldwell colorist. If you are struggling to get just the…read moreright shade for your eyes and skin tone, he's your man! Also does a terrific job with curly hair cuts. There is an art to cutting it to look great both straight and curly and he has it.

Love my cut and color! The style takes years off me. Chris is amazing and very knowledgeable, up…read moreto date and well versed at pleasing the most finicky clients including me :)