I make appointments there for my elderly mom and all the ladies at the Rochester location take such good care of her, not only while she's in the salon for the service, but they go out of their way to make sure she gets in the right Uber when she's ready to go home. Today, Erica was the only one working the front desk and she even stepped away to go outside to flag down the Uber and check the license plate to make sure it's the right one. These are the customer delights that make them a wonderful place! And, most importantly, my mom always loves her hair when she leaves :) read more

I'm very disappointed with my experience regarding a gift card purchased from this salon. Some time ago, I treated my mother and fiancée to hair styling services here before our engagement party, and we had a great experience. Because of that, I also purchased a gift card for future use. Recently, I tried to check the balance online, but the system requires both the gift card number and a phone number. When I purchased the card in-store, I was never asked to provide a phone number, nor did I give one. I called the salon directly, and they confirmed they can see the balance in their system, yet I was told I still cannot redeem it. That is extremely frustrating. If the funds are visible and valid in the system, there should be a reasonable way to access and use them. There is also no expiration date listed on the card. The salon itself does quality work, and I would have gladly given 5 stars based on service alone, but this issue is unacceptable. As a business owner myself, I know how important it is to accommodate customers and resolve situations fairly. I sincerely hope management takes the time to review this matter and make it right. read more

I tried to schedule an appointment online. I received a phone call letting me know that 45 minutes was not enough time for my appointment since it is my first time going there. I went back online to schedule an appointment with a different stylist and they texted me to request that I arrive 15 minutes early. I said I would be arriving early and asked what the purpose was for the additional 15 minutes. They said it was a consultation, and I asked them so I will be there an hour for my haircut and we are just going to talk for 15 minutes before hand? This does not make any sense and it is so much work to just get my appointment scheduled and confirmed. I would not recommend dealing with these people. read more

The biggest issue with this shop is the front desk receptionist. She is consistently rude and repeatedly makes my visits unpleasant and stressful. When I'm paying for a haircut service, I expect a welcoming and professional experience, not added stress and discomfort. read more

Kristin created an amazing new style for me today. The highlights came out perfectly placed around my face and the haircut is age appropriate as well as trendy. I left the salon feeling like a new person. Thanks so much ! I highly recommend this stylist for cut , coloe and design. read more

Janice was amazing. I booked the appointment for my mom and she really listened and gave my mom a great haircut. It

I moved to the area from Chicago 5 years ago, and honestly, was pretty nervous about finding a high quality salon and stylist. I love Aveda products and as a result found Douglas J in Rochester! Joaquin has now been my regular stylist since I've been coming to Douglas J, and he always does a fabulous job. We chat just enough that it's fun catching up, but not so much that I feel like I have to make small talk and can't just RELAX (that's the worst when you're getting a service, when you just want to zone out but feel like you have to hold a conversation the entire time!) I love that Joaquin always knows what I like or don't like and makes me feel my best. My husband recently started growing his hair out, and I also bring him to Joaquin for advice and tips on how to style a man's hair, since I have no clue. If you are looking for a relaxing hair salon with the best products and great staff, Douglas J fits the bill! read more

On my last visit, I had the scalp treatment and a cut and the treatment was just lovely. My stylist is Janique - she is so friendly and welcoming, and gives the best haircut I've ever had. I highly recommend the scalp add-on - especially if you've never had it before. My scalp felt so clean and moisturized afterward. read more

Very friendly staff and beautiful salon although the hair cut I asked for was not what I received and unable to be fixed. I asked to get 3 inches cut off with maintaining the same layer style I had and the hair stylist cut off around 5-6 inches all at one length. She did seem like she was in a hurry as well. The prices are very high and not worth it. I thought I would give this salon a try due to its location but I won't be returning. I would reccomend going elsewhere. read more

The best cut and color I've ever had has been from Douglas J. I felt really heard and that my stylist Janique ensured that my cut and color was exactly what I wanted. She confirmed every detail of my cut and left nothing to chance. My husband has been coming here for months, and I'm glad he finally convinced me to come myself! Highly recommended. read more

Loved my facial! Second one there and been happy both times. The Groupons make it affordable to come more often.

This was my first time here for getting a new haircut. The staff was very friendly and welcoming.. Janique listened to my requirements.. she gave me a nice complimentary head massage and hair wash. It was so relaxing. Finally, i got the haircut the way i wanted. I highly recommend this place. And thanks to yelp I got $10 off when i checked in through Yelp read more

Maddie was a perfect fit for my 13 year daughter. She was kind, patient and very honest with her about the haircut/style she wanted. She helped my daughter feel comfortable and confident with the big change. We will definitely go back to Maddie! read more

Hidden inside the Village of Rochester Hills is the cutest Aveda Salon. I have to tell you - I love this Salon. It is on the small side (I believe there are about 10 Salon chairs) but has a very trendy and relaxing vibe. Like most Aveda Salons the customer service is amazing. Who doesn't love a hand and arm massage with their color service or a scalp massage with their haircut. PLUS - I just love that Aveda smell. I see Cristina for my color service. She is fabulous and I highly suggest an appointment with her. My hair is not easy to color. I usually always get hot roots and the color typically never turns out how I want it. Cristina is a color expert and really listens to what you want. My color turned out perfect. I am not kidding - PERFECT. Plus - I got a banging blow out at the end of my service. If you are looking for a new salon I highly suggest you check them out (and book your color with Cristina because she rocks). Bonus fact - no tipping allowed so there is no awkward "whats appropriate" internal conversation at the end of your appointment. read more

I had a great experience with waxing (Lydia) at Douglas J. I had another appointment booked, but then COVID-19 happened. I can't wait to get back in and see her again. The only thing I would prefer is that they have private rooms for services, vs waxing by the hair washing station. Otherwise, everything was great. read more

This is my favorite place to get my hair cut. Went in today and met with Joaquin, who really took the time to understand what I like about my hair and what I wanted it to look and feel like in the end. He added his professional input and created the perfect hair style for me. He was super friendly and made me feel completely relaxed during my visit. I would not only recommend this salon, but Joaquin as well. In addition to the excellent service, the products they use and very natural and smell refreshing and relaxing. I always know I will get quality here. read more

I went here a while ago (like 2 years ago) for a haircut but I still remember how nice this salon was!! I have long, fine hair and they did a great job layering it and trimming off some split ends, even adding some volume at the end to style it. I was also given some hot tea and a hand massage with peppermint oil while I was being styled, which is an awesome add-on! However, this salon was very pricey. They charge by the service and stylist's level (1 being the least experienced and 5 being the most). I believe that I got a level 4 stylist, which is normally about $70, and used a Groupon, which brought it down to $45. I looked at their site for the full list of services, and most of them are also expensive. However, the service is amazing and I would highly recommend this salon for more dramatic hair services/styles. Or if you just have a lot of money. read more

My biracial son has been trying to grow out his hair and we were really struggling. He was very anxious about the appointment. Janique not only took the time to detangle his hair (vs just telling us it had to be cut off), she took the time to explain how to properly care for his hair and gave him a hairstyle he loved. He was beaming! She listened to what he wanted and was so patient, kind and helpful. I just can't say enough good things about her. read more

Nice salon. I would highly recommend Justin Ward for color. I lived in Manhattan for 11 years and they put a color "base break" on me. I visited several salons here and nobody could read my old hair dressers "base break" formula or understood what a base break was. He immediately understood and created an Aveda formula for me. read more

I have visited twice for a haircut and absolutely loved both experiences. I was formerly only an Institute visitor, so this is a major step up- in service, quality, expertise, and of course, price point. Being someone who gets a haircut once every 3 months (or longer...) the cost doesn't bother me too much. I pay $48 for a "level 1" stylist, no tipping allowed. I am still not sure what the measurable difference is supposed to be between levels- the range is 1 to 4 and dramatically increases prices at the higher levels. I had stylists Jen and Kristina, both were awesome. I heard that they are going to a system of having dedicated stylists/ cutters and colorists, so I'm not sure how that will shake out for my next visit, but everyone I've seen here seems very competent. Both girls were very friendly and extremely helpful in pointing me toward styles that would be good for my face and what I wanted overall. It's a great feeling to leave the salon looking and feeling good, plus with that awesome Aveda smell! The complimentary tea and hand massage are nice additions, too. I am considering trying highlights sometime in the future (as someone who has never colored my hair, this is a big step!), and I trust Douglas J to not mess it up. read more

I came to my haircut appointment,with Kelly, at Douglas J Salon in the Village, really worn out. However, after scalp and shoulder massage, hand massage, awesome shampoo, and a haircut that has brought rave reviews, I left reinvigorated. Kelly is not only a delightful person, she is an artist! read more

Poor scheduling, planned to have my hair done for the weekend and cancelled and then scheduled and then cancelled and rescheduled my appointment. Ended up just canceling because of the inconvenience the day of. THE MINUTE OF. read more

You gotta book an appointment with Joaquin. This stylist has fixed my hair not once but twice! I moved here from out of state and received one of the worst haircuts of my life at another salon. Joaquin took the time to truly get to know me and understand how I like my hair to look. After two appointments Joaquin got my hair looking the best it ever had. It was shiny, healthy, and beautiful. Then...well then covid happened and a friend cut my hair. It was definitely not working for me; so many different lengths which made my hair not sit right. Joaquin mostly fixed it in one cut and recommended things to bring its shine and health back. My hair should be back to its best after my next visit! So very thankful for Joaquin's knowledge and expertise! read more

Always excellent cut from Melanie and Justin is the best colorist i've ever experienced. Recommend

Shout out to Joaquin who gave me the most awesome haircut today! He listened to what I thought but added his own input. End result? GREAT HAIR that took ten years off of my face! Thank you!!! read more

My sister and I were looking for a place to get our eyebrows done and we happen upon this establishment, while shopping at the Village of Rochester Hills. Immediately, we felt welcome, Megan the Salon Director, took care of the walk-in appointment, offered us something to drink while we waited and chatted with us. She was super professional. My sister and I had our eyebrows done by Jennifer. She did an amazing and had a great personality. I would definitely go back to try other services. Great customer service and team environment. read more

I attended massages school at Douglas J. Aveda. I can't begin to express how disappointed I am with the education I got. This program is a 4 month program, compared to other schools that are a year long. When I went in to sign up, aveda made it seem like they loved massage. When in reality they knew nothing about it. Our educators( 2 of them) were the only people in the building who knew about massage, so if they didn't have the answer to someone thing, no one did. I'm making this post because I don't want someone to go through what I did. Aveda is not nor should be considered a massage school. I was overworked because they wanted a profit, education was the least of their concern. After only 2 months of class room time I was on the floor giving 4 massages a day for 2 months. We never were evaluated on our body mechanics, which led to me injuring myself after the first few weeks. Our educators did the best they could with what they had. I loved my educators they would go above and beyond to try and help, but time was such a factor. The structure of the whole program was based around Aveda. I learned more about Aveda protocols and how to sell their retail than I did the human anatomy. I graduated in May of 2018,Have failed my test 2 times AND had to hire a tutor out of my own pocket. Take your $10,000 and go to a real massage school. No program should be crammed into 4 months. I could go on and on about how horrible a program this was. read more

So happy with the entire experience at Douglas J.! The atmosphere is laid back, they great you with a smile and tea, and best of all, you leave with beautiful hair! Talisa is the BEST coloring stylist I've ever seen! I showed her pictures and she immediately picked up on what I was looking for. She did a GREAT job coloring my hair!! read more

I've been coming to see Justin and Kelly for years. When I first came in my baby fine hair was in terrible condition and the cut was a total disaster. Justin and Kelly were very receptive to my idea of where I wanted to go with my hair and have been always. Justin does the color to perfection every single time! This I find amazing! Kelly always spends a lot of time with my cut and won't stop until she is satisfied! The entire staff is caring and kind. This is the best service and experience I have ever had with a hair salon! My hair now looks like a naturally healthy head of hair. Who could ask for more? read more

Got my hair cut today by Christina. She is probably the first person I have ever had (anywhere) that did not chop off more than just my split ends! I explained that I wanted as little as possible cut and she actually listened. I will be going back to her :) read more

I haven't been to Salon in over a decade after David Alma's Salon in Waterford turned my hair green after going there to get a new "do", meaning new color and cut. They managed to get most of the green out, and an aggressive haircut got rid of the rest. I've been doing my own hair color and highlights since, and get a great cut at Great Cuts. Recently noticed a passenger on my flight that had a cute cut and color and she said she went to this Salon. I called and got an appt the same day. It was a friendly greeting upon arrival, an upscale appearing establishment, and clean. I had a consultation with Jen and Camille about my cut and color, as each were going to handle these separately, and agreed to the nearly $200.00 cost for their services. I expected my new "do" to look like one that would be given to a movie star for this price. I chose a light auburn color to cover my blonde, and asked for defined highlights to accent the new color. What I got from Camille were uneven highlights that masked the new color on top, actually muting the new coloring. What I expected and asked for were defined highlights that show off the new color in wider bands. What I have is dark hair on the bottom and face frame, with all the highlights on crown, virtually covering the new color on top. This I have been doing for myself with L'Oreal Facets hair color for $10.00 and various colors of Shades less than $15.00 for a decade. I paid about $120.00 for this. The funky highlights became apparent after Jen, the stylist dried and cut my hair. When she pulled my hair to the side, all of Camille's highlights went to the one side, leaving an uneven, amateur look. Regarding the cut, I tried to convince Jen to cut more hair off, but she debated with me that it would be too much. Really?? She cut off barely an inch and followed the hair cut I got at Great Cuts for about $12.00. In retrospect, I should have done my homework on this salon and sought out more experienced personnel . Jen and Camille only have 3 years experience. Jen needs more time to master her craft, and learn to listen to her clients. Camille also needs to listen to her clients, and be as brave with her clients color as she is with her own hair color. After paying $192.00 and some change, I left for home and a dinner engagement . On the drive, looked in the review mirror at my helmet head, static clingy, uneven highlighted hair and got pissed. I called the Salon back, spoke to a guy who offered a "re do" on the cut only, twice as a mattered of fact, but no apology. I made an appt for next Thursday , but I have no intension of keeping this appt.. As far as I'm concerned, Salon re-do's are similar to sending food back your not satisfied with in a restaurant, it never goes well for the person doing the complaining. And btw, NO ONE complimented my hair at dinner after this Salon new do. I'm sorry I called them, and regret wasting my hard earned money there. read more

I've been to nearly every mens salon in the area, and this is the best. The staff is ridiculously talented, will follow everything you ask of them and give you great advice. Don't waste your time anywhere else in the area and head straight here. read more