I used to call in for my appointments and that worked fine. But then the phone system was kinda weird so Then I started booking my reservations thru the app. Easy peazy! I've never had a problem. Yes sometimes my stylist is running a little behind, but that is understandable. And just like I don't want to feel rushed while getting a service, I don't want them to rush on the previous client either. My daughter and I always see Tracy or Mariah. Both are great. They offer thorough consultations and execute Everytime. Not sure who's in charge of the playlist, but it's always something different and I like it! Good vibes for sure. Only con is the parking. read more

Supercuts - Clean display. Shiny floors - Hair Salons Near Me - San Fernando, California

Not Autism friendly for young children. I had been going to this location for 10 months; today, a woman who had cut my son's hair before told me after his haircut that we were no longer welcome there, that my son's haircut took too long and too much patience was required. Mind you, the haircut for a man before him took even longer than my son's haircut took. Had my son hit, or had a tantrum, I would understand--but his crying was enough to do it. Disgusting delivery, clearly these women don't have children and are unfamiliar with children on the spectrum. Zero stars read more

Was calling to set up an appointment the person that picked up the phone was very rude. Definitely won't be taking my business there.

I took my 14 year old autistic son to get his very first professional haircut today. She took her time, talked him through the process step by step and made him comfortable the whole way through. He's never been happier or more confident in his haircut. There are no thank you's big enough for Gisselle. Rarely is a haircut as big of a deal as this one and she made it a safe and enjoyable experience for him. read more

McKenna rocks!!! LOVE the short cut, AMAZING job!!! Thank you, 100 Stars!!! Great energy & vibe read more

Supercuts - Thank you McKenna, LOVE the short cut!!! Hair was down to the bottom of my back, now it feels so light and fun. Keep up the great job!!! - Hair Salons Near Me - San Fernando, California

Great Spot for a Haircut so glad the employees here take pride in their work and dedication towards their profession. Thank You Karmen for doing a great job.! highly recommend this quick stop in San Fernando . "Super Cuts" read more

Very disappointing. I was made to wait while they took someone with a later reservation than me. When I brought this up, Ana - my stylist said reservations don't actually hold your spot, which was very frustrating. So after 25 minutes had passed and it was finally my turn, I got my haircut and when I looked in the mirror I was greatly dissatisfied. Ana treated me like just another dollar sign and didn't take the time or effort to make me look presentable. I feel sorry for those who don't read this review before getting their hair cut here. For those who do, I highly advise choosing another stylist or going to a different franchise altogether. read more

Been to 3 different hair salon's and There's no other place I would take my son, but Supercuts with Ms.Tracy! The fact that she's super attentive to my son and she understands him due to him having autism & ADHD. She's very patient & works with him and understands he has sensory issues. She lets him take small breaks in between cuts and counts as she's cutting his hair so he won't have a "meltdown" . Professional, respectful of his boundaries & EXTREMELY patient is what won my heart over. It definitely is more than a haircut for me is the trust she built with my 7 year old. Please don't ever let her go! read more

Supercuts - Hair Salons Near Me - San Fernando, California

Poor customer service! I checked in online Saturday 50 minutes before, then arrived to wait half an hour and when I asked was told I "would be next" although they took 2 clients before me. It is maddening because someone had walked in and asked for a specific stylist, he was taken first. To add insult to injury, I asked what time they opened on Sunday so I could return and was told 9 am. Stupid me goes at 9 am and waited and waited; they open at 10 on Sunday! Needless to say I left. Will never take my business to this shop again! read more

Well my previous review was flagged by Supercuts. I did walk in to the super cuts in sylmar. I did have a weird experience after asking to get a hair cut but was turned away since I didn't make an appointment. When you advised as a franchise to accept walk in. Granted, If I would've seen a number of people waiting while people where in the chair I would've understood, but when no one is in the chairs or waiting room and I get turned down because I didn't make an appointment and proceeded to say your next appointment is in 30 mins is just unprofessional. Please don't respond to this post apologizing and saying your #1 priority is customer service because you as an owner are clearly not aware of what's happening in your own store. Since I'm not the only person to make a comment about being turned down. read more

Went in for a hair wash, due to having major surgery recently, and can't wash my own hair at the moment. Because it was only a wash, the worker Jasmine didn't want to take me as a customer, and chose to take the customer who checked in for her appointment, after I checked in for my appointment. I went in, with the intentions of feeling better, "when you look good, you feel good". Jasmine really isn't there for customers, she's there for money only, and her tips. I have been a customer for many years here, and have always given above the average tip to my stylist, so she assumed wrong, not wanting to take me as a client. You take care of me, I take care of you, is my model. read more

I came in to get my hair dyed and cut. I also had the treatment done on my hair. The last time I got my hair done at a different salon the lady messed my hair up. It was so dry and damaged. This time when Mariah did my hair she made it feel so healthy and smooth. I was also satisfied with the customer service everyone provided. That day was super busy but everyone was multitasking and still making sure the clients got the attention they needed. read more

Supercuts - Hair color, cut and treatment - Hair Salons Near Me - San Fernando, California

This was my first time at this location and I'd definitely return. Leeanne cut mine and my sister in laws hair and I have to say this woman has talent. You can tell she has years of experience although she looks young and gorgeous. She cut our long layers beautifully and effortlessly. I also appreciated her advice and opinions. Now I'm using the lowest settings on my heat tools to preserve the integrity of my hair. read more

My daughter and I both got a haircut by Diana and she was amazing. She listened to our needs and requests. She asked us if there was anything else and advised us that we can go back within 7 days if we needed adjustments. I have never been told that we had that option. So thank you Diana. You are awesome. read more

Great experience and quick! Had my hair cut with Tracy and she was wonderful! She did great on my thick hair and gave me exactly what I wanted. She is personable and shared many helpful tips! read more

I had an amazing experience with Jasmine! I went in for a hydration treatment, haircut, and blow out and I was extremely happy throughout the process. Jasmine was very friendly and took her time with my hair. Tracy also assisted us in finalizing my vision for my haircut so big shout out to her also! I'm looking forward in my next hair treatment and cut with Jasmine read more

Stylist Mariah; Date of visit: 09-15-25 Have just above the waist long hair - wear up most days and looking for a stylish, medium short hairstyle. Brought in 6-photos as samples and then explained to Mariah that I needed advice on what would work. She listened, understood my dislikes and began cutting. I did tell her that it is just hair, it grows back and that I would like something that looked less "frumpy" for this retired Grandma. I am not a fan of medium short hair for myself but after Mariah applied her expertise, I am very pleased. The result clearly reflects her ability to listen, make suggestions and execute! I have been a Supercuts customer for close to 40-years and have visited a different location for most of that time. Unfortunately my last few visits at that location have not been satisfactory. After my last visit on the 15th when my request could not be met, I decided to find a new location. I'm very pleased with my choice and will visit this location in the future. read more

Not a fan of Supercuts tbh however the stylist at this location ( Tracy ) makes the difference and is the reason I'm they're customer. Not only does she get my haircuts right but she has a great personality and is always very welcoming to everyone. My kid and I are regulars here, I definitely recommend Tracy read more

They cut it much shorter than I wanted and then apologized. That's all I wanted to say.

I went in for a trim and curtain bangs. The lady helping me named Sandy had no idea how to cut hair. She kept asking me. Is this OK is this OK right here should I cut it up to here? Should I cut it like this. Or? Which I came to you so you could cut my hair I know I want curtain bangs and I had a picture. What ended up happening is another lady had to come over and give Sandy a hair cut tutorial on my hair and still did not cut my hair right and I did not end up getting the layers that I wanted because I no longer trusted either of them with my hair. Do not go here they have people who don't know what they're doing. read more

Great Location! Mariah is my go to stylist! She pays attention to detail and makes me feel comfortable. I would give 10 stars if I could! read more

Tracy cut my hair after several years of impromptu cuts from my wife due to covid and my former stylist being far away. She did a great job, and I feel more than comfortable going back for another cut next time I need one. The shop was clean, the vibe was chill, and prices are aligned with other barbers around (also Tuesdays are their discount days). Their app is easy to use although I do think timing can be off. Either way they helped me as soon as I went in. Ill be back for sure. read more

I needed a closer salon for my son's hair after his barbershop moved location. A friend recommended this Supercuts location because they're good with kids. She was right. We've come here two times already and we're very happy. read more

I went about 4 months ago and saw Tracey. I read only a few reviews and took a leap of faith. But man it was worth it! She really did wonders to my hair and made me feel at ease. Most times people give me a hard time due to my length and thickness but she understood and gave me a fresh makeover! I felt amazing and my hair was cut so well. I was surprised at the result. I'm coming back and bringing a friend read more

After a few bad experiences at salons I was reluctant to get my hair cut again. I came here Christmas Eve and was was so happy when I left. Tracey was so kind and kept me from having a Christmas Mullet. I also found some really nice beard oil for my boyfriend's stocking. I would definitely come here again. read more

My daughter and I both needed a quick trim so I decided to schedule in and give Supercuts a try. Tracey cut my hair and I loved it, did exactly what I asked and made sure it was fine before cutting away. Trish cut my daughter's hair and she was great as well and listened to how much my daughter wanted trimmed before. My daughter is so happy and says she's her hairdresser now! You can't go wrong with Trish or Tracey and the salon is clean and modern. Thank you ladies! See you soon! read more

The wait here isn't a 'few minutes'. Really it's like an hour or 2. Also, they don't really cut hair well. I asked for layers but they said it wasn't possible for long hair? That's odd, last time I came here it definitely was. Mind you this was the same lady that cut my hair a few months prior. They also didn't take a coupon I used at the same location last time. I mean you really get what you pay for. And what's with people asking for a tip, I don't need to feel pressured to give you a tip if I clearly wasn't planning on it. Don't waste your time coming here if you're not a child. They obviously only know how to cut kids hair and buzz mens heads. Never going to any Supercuts in general. read more

I have been going to Supercuts for 25+ years. I have (for the most part seen Zarah and I even follows her to the new location on Glenoaks & Hubbard. I walk in because the app showed no more opening today....it was that way since 10:00 this morning.... I have always had a nice experience when I haven't been able to "check in". Except today. There wasn't a single customer in the store and I figured that I would again be able to be squeezed into the schedule. The stylist (Trish) came out from the back room and asked for my name - I gave it and she asked if I had called a head or used the app. I said no and the app showed no times since this morning. She indicated that that means they have no openings. I looked around like "yes I can see you are busy" she stated that they are waiting for people (I guess those that called ahead) to arrive. According to this stores yelp page you do not need an appointment. I told her that they have lost a customer for life. I went out to my car and pulled out of the parking spot and pulled into another spot to watch as 30 minutes went by without a single person going into the store. Plenty of time to have cut my hair. I WILL NEVER GO BACK!! Sorry Zarah - you have been the best stylist I have ever had. I hope you see this and reach out. I will pay double to have you cut my hair outside of this establishment. read more

If I could give this location 0 stars, I would. I've been to different supercuts locations before and I've had mostly positive experiences. This time was very different though. I came into this location on Wednesday September 28th around 1-2:30pm. I came in to get a trim and I am VERY displeased with the service I received. The stylist, April, was very dismissive and rude basically the whole time I was there and she didn't listen to me and what I wanted at all. I told her all I wanted was to even out the back of my hair. I specifically told her that I wanted to lose as little length as possible. She asked me if I wanted her to cut my bangs too, and I said "No thank you, my bangs are short enough as they are." After she finished cutting the rest of my hair, she proceeded to cut my bangs anyway. When she was finished, she didn't even bother drying my hair fully. She showed me my hair and asked what I thought. All I said was "It's short." because I was kind of in shock. She immediately got defensive and her attitude, which was already bad, got worse. I didn't want to seem rude or make a scene so I decided to just make some suggestions to try and make the haircut look better. I made several suggestions, all were turned down. I asked questions and was answered with attitude and excuses. I also told her that it still looked uneven to me and she just made excuses and blamed my hair texture. I decided to just leave it alone, I thought that maybe it didn't look that bad and I was just in shock and would get used to it in a couple days. So, I payed and left. I even tipped her despite her attitude and the fact that she didn't listen to me. After a few days, I still hated the haircut and I just kept finding more things wrong with it. Its so much shorter in the front then the back, the sides and back are still uneven, my bangs are extremely short, my layers are extremely choppy (as in like chunks are just straight up missing from my hair). I came in with a bob and left with a bowl cut. It looks like someone just took a weed wacker to my hair. So, I decided to call the store and see if there was anything they could do to fix it. The first time I called was Tuesday October 4th, I was told the manager wasn't there and to call back the next day before 3pm. The next day (Wednesday the 5th) I wasn't available to call before 3pm, so I decided I would just call that Thursday. I called in the morning and wasn't able to get ahold of the store at all. I called twice and both times it was just a "busy" sound and then the call would drop. I called again the next day (Friday the 7th) and the girl I spoke to had no idea what to do. She just kept telling me the manager was sick and that she didn't know what to do. I kept asking her if there was anyone else I could speak to, like literally anyone else that could possibly help me, and she said no because they only have the one manager. She asked me to describe the girl that cut my hair and thats when I found out that the girl that completely butchered my hair IS the manager. She asked me a couple more questions and then told me that she would relay the information to her manager and call me back. I asked her again if there was anyone else I could speak to and she just kept saying the manager was sick. I told her I didn't want to wait another day to have this issue resolved because I had already been trying to get ahold of someone for almost a week, but she just kept saying she would tell her manager and call me back. I gave her my name and phone number and decided to just wait it out. Two days later, I still hadn't heard anything so I called AGAIN. I spoke to someone else who confirmed that the manager was still sick, but she "tried" to help me. I explained the situation (again) and she told me that they only have one manager because their location is so small. I asked her if there was anyway she could help me and she basically said she could try. Like I said, at this point I had already been trying to get ahold of someone for a week. So, she offered to refund me. She told me she would call "the office" first thing in the morning to start the refund process and call me back afterwards. So, I left my name and phone number AGAIN. And AGAIN did NOT receive a call back at all. I wanted to try to resolve this calmly with the store, but I called all week and nothing was fixed. Then I spent all morning today (October 11th) trying to get ahold of customer service. I ended up having to fill out the "Contact Us" page on the supercuts website and wait for someone to contact me to deal with this whole situation. It really should not have had to come to that, but i'm relieved that its finally resolved. Still, I would 10000% NOT recommend this location. Now I have celebrate my birthday next week looking terrible. I am so beyond frustrated at this whole situation. read more

I came in with my mom, who has a tracheostomy, to get her a much needed haircut. I put my name in on the website before going. We walked in and were greeted promptly and she was seated in the chair. April was great. She was so nice about adapting her cutting style to meet my mom's needs. She was gentle and caring and very sweet. I will defiantly bring my mom back here again. read more

my hair come out amazing, I just went in for just a haircut and it turned out they way I wanted. it was only 25$ for a haircut. The staff was nice and the area and neat and clean. Tracey was my stylist, I would recommend! read more