I had a great experience working with this discount tire location and would highly recommend! I…read moreblew a tire late Friday night/Saturday AM and was able to go in the morning to get new tires. Ashley was super helpful in giving me options for tires and even getting me a discount. I have never bought tires previous to this experience but she was able to answer any questions I had and even questions I didn't think to ask. Overall a great experience even thought it was somewhat unfortunate for my bank account.

Discount Tire in general if you need tires is an amazing company. Their fair deals on tires. They…read morewill price match, and their policy on tire care and quality assurance is wonderful for people like me that like travel. It has saved me a couple times when I've been traveling to other places and got a flat. Fixed or gave me a brand new tire with no questions asked. This particular shop has a lot of good hard-working and helpful workers there. The day I went in they were crazy busy. But they still managed to get all of the cars done in their queue in a good amount of time.

A copy of the letter being sent to this stores manager…read more. I am writing to you today to share my experience of your Tires Plus location. On Saturday, February 8, 2025, I brought my car into your Tires Plus because I had slid into a curb that morning which caused my tires to have a hum and to make more noise when veering right. Something was wrong and I was fairly certain I had messed up my bearing. I also needed new tires and asked to have them installed. I explained this to Levi at your Tires Plus and my car was immediately taken into the garage without it being test driven. After an hour, Levi informed me that the new tire installation had taken care of the humming issues and there was nothing wrong with the bearings. I was skeptical but knew that my old tires were in pretty bad shape, so it was plausible. My car was taken from the garage and immediately parked. After driving my car for 5 minutes, I returned to your Tires Plus as the issue was very obviously not fixed. I asked Levi to take my car for a test drive and you get the car up to 40mph, he could not miss the issue. He returned after driving my car for a total of 3 minutes (from ignition on to ignition off). He told me that the humming I was hearing was just the new tires and the issue with turning slightly right was because of a bit of snow packed on the tire. I left again. I returned a 3rd time because there was a very obvious issue that he missed because he failed to actually test drive the car like I asked. At this point, it was later in the day and nobody was around to look at my car. I made an appointment for my FOURTH visit for 7am on Tuesday, February 11. 2025. When I arrived at 7:05am, I was told there would not be anyone to look at my car until at least 7:30am. For my appointment, I requested that someone take a test drive with me so I would be sure that the problem was noticed. Finally, at 8am, the female at the front counter (with tattoos and whom I'll call "Mary" even thought it is not her name) informed me that the tech, whom I've never had an interaction with, did not feel comfortable going on a test drive with me. Unbelievable. Mary said that he would take the car and test it. I specifically told her to have the tech get up to at least 40mph. The tech drove my car for 4 minutes (from ignition on to off) and brought my car into the garage. After 20 minutes, Mary started going over an inspection checklist talking about washer fluid. She then says that there is a "little bit of play" in the wheel bearing and would I like to schedule an appointment to get that installed. I asked her if the tech was sure that it was the problem, because I was told previously by Levi that it was NOT a problem, or was he just guessing because he had not taken the car for a test drive like I asked. She didn't know and I told her that I'm going to take my car somewhere else. I was then told that the vehicle inspection was $10. I refused to pay $10 for an " inspection" I did not ask for. This was an issue from a previous visit. After 15 minutes, they gave me my key. I immediately went to the Tires Plus on 42 in Burnsville. I explained the issues and the Master Technician took my car for a real test drive and into the shop. He came out and explained exactly how the bearing casing was bent, how it was causing the noises that I was hearing, and that my rim was also very slightly bent. In a roundabout way, without putting down another store, he made it clear that the issue was very obvious and should not have been missed. This is the service expected from a Tires Plus store. The part was ordered and my car was fixed in less time at the Savage store than I spent over 4 visits at yours. My experience at your Tires Plus did not meet even the very basics of service that the average person would and should expect. Having to make 4 trips to your store and still not having the issue addressed or even adequately looked into. Failure to inspect the rim, which was bent, during the installation of new tires, after stating that I had hit a curb and was having issues. Failure to inspect and notice a bent wheel bearing casing after specifically mentioning that it may be the reason for the issues. Tire pressures after leaving the store after a new tire installation were not acceptable (38, 37, 37, 34). Gaslighting as to the reason for the humming and noise when turning, saying it was snow packed in the tread. Attempting to charge me for a service that I had not requested and refusing to give me my keys for 15 minutes. Not providing me a receipt or estimate for services performed. Telling me that someone who had never met me was not comfortable driving in a car with me.

Been visiting here for a long time! Like My favorite store "team member" called to follow up with…read moreme. Today. Thank you. Apple Valley! Satisfied customers do keep coming back! As recommended, have a contract for road hazard on the tires. Just last week had another a road hazard. Prefer the Apple Valley location, pass by there all the time. Yes, visit many South Metro Tires Plus shops... Thank you all are doing their best! Visited in past Lakeville, Eagan, East and West Burnsville, Savage, Richfield as well as Apple Valley, my favorite. As a satisfied customer will keep coming back for the service, quality and values... These shops seem busier nowadays, for sure. ...more and more people keeping their cars. Expect a wait. Expect you may need to leave your car over night. Be patient even to fix a tire. Yes! To fix a tire, in many locations busy. We find a way no matter what to wait. As it turned out my last stop in hope, found a great counter guy named "Anthony" who said, "just wait. We'll take care of you!" Be prepared to wait for the best. Thanks I will keep coming back, Tires Plus. Soon to get new tires. Thank you

Never had an issue here. Been going for a few months now. Always quick and I love that they vacuum…read moreoff your mats in the front. Always use a coupon from the yelp app or their website. You do get a 'free' car wash code for later as well. Just like everything prices have gone up but use a a coupon and it's a pretty good value.

We have been going to Protech for years for our auto maintenance. We trust Protech. They are…read morehonest, do a good job and are reasonably priced. Today I went to get my oil changed. I was pleasantly surprised to see that they washed my car mats! They were salty and dirty from getting in and out of the car all winter. Not only did they wash my car mats, they vacuum and I get a car wash included in the price of my oil change. We highly recommend Protech!

I went in needing a brake light replaced. I brought the bulb. The whole process was easy, friendly…read moreand when I asked how much I owed for labor they said it was on the house! Very good experience!

DO NOT TAKE your car to Christian Brothers in Inver Grove Heights. They were suppose to fix my…read morepower steering issue. They replaced the pump and the reservoir and sent me on my way with the power steering still broken. I could not even pull into a parking space - I almost hit another car. The power steering when turning was still broken!!!! I called their store immediately and was told that - well, we told you there was still a bit of a glitch!! They then said it needed a steering gear and that would be another $1500.00. They charged me $2400.00 to replace the steeing pump. My daughter has been helping me get in touch with the owner. That was a week ago - she has tried calling back into the store and he is always "out":...but they said he is working on it. I diagnose your car and let you know how many things are wrong. They said I needed a new battery - my battery wasn't only 6 months old. They lie and take advantage of people and do not stand behind their work or the lack there of!! They have christian music playing in their shop. They are NOT christians.

First, I have to SHOUT FROM THE MOUNTAIN TOP THAT JOCELYN DEBOLT HAS MADE ME A CUSTOMER FOR *LIFE*…read more(so Discount Tire better keep her around) I'm on a really tight budget at the moment. Needed some tires I had picked up off Marketplace put on the rear of my dually truck (cords were coming through and nearly bald on the outer tires) and had no idea where I could go to do this because I thought the tire shops would only help you if you purchased tires from them. A friend told me I had to go see Jocelyn at Discount Tire in Burnsville. She not only had compassion for my current situation ~ she went above and beyond for me. I was humbled by her kindness and amazing customer service skills. I ideally would've loved to put all new tires on the truck since I pull a 5th wheel, but she never once pressured or tried to upsell a thing. Truck was ready to roll within an hour and when I'm back on my feet you can BET I'm going to see Jocelyn for all new tires for the truck & will refer everyone to this location to see her! THANK YOU!!!

Came to get new tires with ab appointment. I was told an hour and car wasn't even looked at yet…read more Five people waiting in line one person working counter. Absolutely ridiculous!

Love the scan and go here! They are definitely more high tech than Costco. So easy to use. We…read moreusually get our produce here weekly. I hate that there is no gas at the Sam's I go to but I am a Costco member also so I go there for gas. Sam's is just closer to me.

Got a discounted Plus membership for a particular item. Been a loyal Costco member my whole life…read more Walked into Sams Club for the first time. Will never go back to Sams Club again. Not even the same caliber of store. Back to Costco I go and will never leave. Sams Club a glorified Walmart. Horrible experience on expectations set.

This is the shop to go for me when it comes to tires. I got 4 brand new wheels and tires that I…read moreneeded mounted and balanced and put on my car. Dropped it off early morning and was done by noon. Totally hassle-free. Along with the wheels swap, they inspected my brakes, topped off my fluids and went through a general inspection of my car. All for $100. I have yet to have any problems and I trust my car with them and that's hard to say with big chain shops like this one.

Had my vehicle towed to Firestone recently. They diagnosed the problem, fixed it, and explained…read moreeverything throughly. The staff were knowledge and very helpful in going through all of the details. I thought the price was reasonable for the services provided and would definitely go back in the future.

Pretty easy to make an appointment but it is just a request so make sure they confirm it before you…read morejust show up. I usually come here for oil changes and they are great. I recently had to get my blend door actuator fixed and I was very surprised the price was so much lower than other places and they did an amazing job! Also love the coupons they always have available too. Love saving money! Definitely recommend, they usually are great with service here too! It can get really busy here though so make sure you have time available.

Absolute nightmare to deal with, my experience here was genuinely so bad it made me anxious to take…read moremy car in ANYWHERE. I went there to have my oil changed because I had a free coupon for it and get my tire pressure sensors replaced, and it took them a week and a half to do the job, they charged me top dollar for it, and they didn't even clear the alert on my car. Not only that, the manager told me after the fact that my car didn't even need an oil change, and had to give me a refund and new coupon. The gesture to give me a new coupon was noted, and it's better than nothing, but the tire sensor situation just made me never want to return here for anything, I called and said that the sensor is still on, and they said I will need to drive on it a bit for it to turn off, it didn't, it's been months. How am I supposed to trust a business after that. Refunds, coupons, free, whatever, there's no way I'd ever return here. I'd hands down rather spend money elsewhere than use a free oil change coupon here in the future, purely out of the assurance that I can trust the establishment.

everyone at DVS was amazing!! Chad the driver was knowledgeable and made sure to make sure i was…read morecomfortable while waiting for him to load up!!! we got back to the house and he went above and beyond to help get the truck in the driveway. BEST SERVICE EVER!!! Thank you guys!!!!

This is my "Go To" for automobile service. They are very…read morefair in their pricing and straight forward about the repairs needed.. NO GAMES!

These guys do great work and help with some things for free. Been going here for 25+ years and have…read morenever been disappointed. Black Friday coupon book is awesome!

Great experience, felt taken care of how they handled me as a customer informed me they would honor…read moremy coupon and did thanks heartland! Will send business if I can!