Have been to this location multiple times and have been treated fairly. Had my car looked at on 1/9…read moreand the employees were help, communicated, and got my car back to me quickly.

After calling several shops about a last-minute brake change, I contacted this location the day…read morebefore and was told it would be possible. I arrived early the next morning and was informed the service could take anywhere from 1-3 hours, possibly longer. I explained the urgency due to work and made it clear I had limited time. The agent said that wouldn't be a problem. The shop was not busy at all, so I reasonably expected to be helped quickly. I left briefly to walk around the nearby mall and returned 2.5 hours later to find that nothing had been done to my car, not even an inspection. My time was completely wasted. This location made promises it did not keep. I would not recommend this place to others, and I genuinely feel for anyone who has had a similar experience.

Joel went above and beyond to get my brother and sister-in-laws vehicle in and out the same day…read moreunder some very interesting circumstances! Huge thank you Joel!!

This location has lost my trust…read more To their credit, they did offer re-diagnostic free of charge after the first expensive misdiagnosis, and when the next attempt to fix my AC failed, they didn't charge me for that either. However, the number of times I kept having to come back to spend 3 to 5 hours at the place in one month is ridiculous. Attitudes were also very unprofessional. I never once received a text or call when my car's work was done; I only found out when I returned and asked them, and they reluctantly told me that the attempt to fix my AC had failed again. The biggest red flag was when at the end of this last visit, I asked the manager Joel for the paperwork of what was done today, and he was reluctant to give it to me. First he claimed that the small paper of hand-written notes was all there was, and let me take a picture of it. Then I noticed it was attached to a computer-printed packet of notes dated today. Joel reluctantly let me take photos of each page, claiming that he couldn't reprint it all for some reason, and that they don't have a scanner available. Joel then tried to convince me to come back in a few weeks, when he'll have a really good mechanic in. This mechanic hasn't worked at the company for three years, but is leaving his current company because it "wasn't for him" and coming back to Tires Plus. I think I'll pass. Now my car is making some small noises that have me paranoid. But no way in h3ll am I going back to this location.

Swung into Jiffy Lube before they closed. I expected to receive some attitude for my arrival time,…read morebut they were more than welcoming. They reassured me on some car issues I was experiencing. Helping me to the best of their ability (some of their equipment couldn't accommodate my newer vehicle; where the four stars comes into play). They also washed my back windshield and refilled my wiper fluid. I really appreciate the mileage guarantee and being able to stop by for an oil or fluid top off. The customer service really was five out of five. They were so nice and even gave me a coupon/discount. I'll certainly be back.

I love Jiffy Lube. But this particular spot may not be the best place. It's 1pm on a Thursday and…read morethe place is closed. I just saw three cars pull in and mine is four. We all drove away bummed that they were closed.

Dan's had been my go to over the last 15 yrs - always pleasant…read more Always working for the customers. Local guy with a great family in the community. Superb team in place to handle all vehicle issues that I've ever had. 5 outta 5 no doubt

I had a genuinely bad experience here, and I won't be coming back…read more I brought in my own parts for a driver-side brake job. Instead of doing the work I asked for, they convinced me to let them replace all the brakes, even though they themselves had done the other side just seven months ago. The pricing was already higher than expected, but what really pushed it over the edge was the added 3% credit card fee. When I questioned it, I was told it was a fee from the credit card company. That is simply not true. It is a fee they chose to pass on. Be honest about it. Customers can handle the truth. We do not appreciate being misled. On top of that, the attitude was dismissive and disrespectful. If you are going to charge premium prices, at least treat people like they matter. I walked away feeling overcharged, talked down to, and frustrated. There are plenty of auto shops around Richfield. This is not one I would recommend.

I went here because of the good reviews: DO NOT BELIEVE THEM…read more I made an appointment for an oil change and tire rotation. During the hour between the appointment being made and the appointment time, they apparently called me but I was busy. According to the very rude employee I spoke to, they have a labor issue. When I asked "what?" because what do you mean my appointment is cancelled because of a labor issue, he rudely swung the bay door open to show that they literally did not have a single employee. He said they *might* have an employee show up Monday through Friday "with tools." So you need to make an appointment through a centralized franchise call center service, but the location has not apparently made the centralized call center aware that THEY DO NOT HAVE EMPLOYEES. Unbelievable. I would have been understanding -- I understand that these things happen -- but the employee was so unbelievably rude that I am disgusted. It looks like most recently this has been an ongoing issue, but with review services showing the glowing reviews first, it feels like a total scam.

***BEWARE*** Let me…read morestart off with saying, I never leave feedback or reviews, however this was next level. Booked an appointment a week in advance. Took off of work to take care of my oil change and tire rotation. Arrived 15 mins early. The older man behind the counter said, oops. I forgot to call you. We're fully booked up today. A call then came in. Instead of asking the caller to hold a min the guy proceeded to make me stand at the counter for 12 mins while he took the call. Explained I took off of work to handle this. He then proceeded explained how I'd need to wait another week. No sorry or a we'll give you a discount. Ended up walking. The best part, all of the bays were opened. Not a single car there. All of the mechanics were standing around looking at their phones. It's almost comical. I'll never go to another Car X again.

These guys do a great job, they do it efficiently, and they do it for a fair price. Bonus points…read morefor the sweet office dogs.

Driving along and find that my tire is losing air fast, I pull into this fine establishment and…read morethey couldn't be more helpful. Because it's first come first served there was a little wait but luckily they got me in before they closed. The staff is incredibly kind and helpful and there is even entertainment there with, the shop dog! I feel very lucky to have broken down near this shop. And now, I will only use this shop for my auto needs.

They have been very helpful in maintaining an eighteen year old car. They were clear about what was…read morenecessary, and what wasn't needed. I know enough about cars that what they said rang true. No BS, or"hey Lady" kind of attitude. I recommend them to friends.

I have a very old truck with some places don't even like working on. Not only did they fix my…read moretruck but due to its age there were a complication which they fixed as soon as I could get it back to them. I will definitely use them again.