I had such a great experience working with Alex Shahbazi at Superior Body Shop. From start to finish, Alex was friendly, responsive, and genuinely helpful throughout the repair process for my 2025 Porsche Cayenne GTS. He kept me informed, answered my questions quickly, and took the time to make sure important details were handled correctly. When I noticed a small paint blemish after picking up the car, Alex made it easy for me to come back in and have it looked at and fixed (on the spot), which I really appreciated. What stood out most was how personable and attentive Alex was. He made the entire experience feel easy and stress-free, and it was clear that he truly cared about making sure I was happy with the work. That kind of customer service is hard to find. I'm very grateful for Alex's help and would absolutely recommend him and Superior Body Shop to anyone looking for professional, honest, and caring service. Their work is outstanding too! read more

Superior Auto Body in San Carlos is incredible, and working with Alex Shahbazi made the entire experience seamless. After our 2021 Jeep Trackhawk was in an accident, we brought it here and the results were flawless. Alex and his team stuck perfectly to their original estimate, and the craftsmanship is top-notch. What really impressed us was that they delivered exactly on time and on budget. Plus, Alex handled all the annoying communication with the dealership for the specialized parts that had to be replaced there, which took a huge weight off our shoulders. If you need a trustworthy body shop that does beautiful work and actually keeps their word, look no further. Highly recommended! read more

David and team are fast, courteous, professional, and did great work in my 1995 Toyota Tacoma. Thank you read more

Superior Body Shop - Fender Flare work - Body Shops Near Me - San Carlos, California

We had a large amount of body repair work done on one of our EVs and found Superior efficient and did a great job with the repair. Alex did a great job of keeping us updated and following up when we had questions. Thank you Alex and Superior for all your work. read more

I recently had my LR Defender in for two seperate repairs, fender and quarterpanel. Alex and the team at Superior were professional and thorough with all communications with me, and handled the coordination with two different insurance companies behind the scenes. I'm excited to pick up my like-new car today! read more

We were sent an invoice, paid it by check, and then told the amount was incorrect and to send a second check with the correct total. We were clearly told the first check would be voided. Instead, both checks were cashed, resulting in over $2,000 being taken from us improperly. We have spent the last four weeks trying to recover our money. We call constantly and are told the same thing every time: "Someone will call you back today or tomorrow." No one ever does. At this point, we are being completely ignored. This is not how a legitimate business should operate. Until this is corrected, I strongly advise others to be cautious. read more

Worst customer service I ever had. First, they took over a month on something it should've taken 2 weeks. TRAVIS the one who did my estimate was very rude and unprofessional. Second, I got my car back and still had a broken light and lastly he is constantly calling for me to pay for the light, where my insurance already issued two checks of the total of $519.44. He is asking me to pay $467.39 I mean how much do you have to pay for a light? It is ridiculous. read more

I contacted Alex Shahbazi at Superior body shop. He ask me to bring my damaged car so he can start with estimate, and get approval from insurance company. Alex has great knowledge of car and auto body and super attitude. He stayed on top of everything, he communicated with my insurance and texting me with any update. Finally he got approval from insurance, he replaced the damaged parts. I went to pickup the car yesterday, Alex did great job. I highly recommend Alex at superior body shop for all your auto body shop work. I give them 5 Stars. Thanks Alex, I appreciate your help. Thanks, Cyrus read more

The customer service at Superior Body Shop is exceptional. Melissa at the front, while dealing with many other calls and interactions was able to walk me through the process of moving forward with insurance. I'm never looking forward to getting body work done post accident but knowing Superior Body is in my neck of the woods is a comfort. read more

Superior Body Shop - Body Shops Near Me - San Carlos, California

My family and I had a frustrating experience at Superior Body Shop that I feel compelled to share. From the moment we dropped off my car, the staff was incredibly rude and dismissive. I was left waiting far longer than expected for them to even acknowledge my presence. Communication was non-existent; I tried calling multiple times to check on the status of my car, but I was met with either long hold times or no response at all. When I finally did get through, the answers were vague and unhelpful. To make matters worse Michael is dismissive and rude. Something feels fraudulent with this company and I have notified the authorities. I would not recommend this shop to anyone who values good customer service and timely repairs. read more

Big thanks and props to Superior. Chuck and his team were amazing! Got my Wife's car fixed and kept us in the loop every step of the way. Professional, efficient and friendly. They also fixed the car to a T! Thanks Superior Body Shop! read more

Alex provided us with professional service, quick responses and top-notch repair work! Very smooth process. Will definitely recommend.

I have used Superior Body Shop for many years. Even though I have moved from Belmont to Santa Cruz, I continue to bring my cars in for repair. Their work is outstanding and they are honest and trustworthy. After repairing the damages, the body always looks perfect. Their team works well with the insurance companies and has a great relationship with the car rental companies. A special thank you to Pablo who can be counted on to manage the repairing and repainting with precision. I will continue to utilize Superior Body Shop no matter where I live because I want my car to look exactly as it did before the accident. I highly recommend. read more

Update to my review....while repairing another part of the car at a different body shop, they showed me where Superior Auto had not correctly seated the fender into the front bumper, with the front fender edge protruding up around the headlight. I was able to pay the competent body shop to repair the earlier Superior Auto Body shoddy and incompetent work. The workers at Superior Auto do not care and they may hurt your car too, it's a roll of the dice. read more

Chuck was fantastic! He kept me updated throughout the entire repair process for my Range Rover and explained everything clearly. Super friendly, professional, and made the whole experience stress-free. read more

I am very happy for the service I received. The service advisor Odisho was exceptionally knowledgeable and very patient. He took his time going through every detail about repairing my car. The quality of their work is very good. I am very happy that I got my Cadi back as the date they promised. read more

Superior Body Shop - Body Shops Near Me - San Carlos, California

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I took my hand mustang to superior after they were recommended by a lower and body shop. I discovered the guy Bragg so much about how good is a Shop isn't pointed to the awards and certifications on the wall, and it kind of sold me. I agreed to let them work on my car. My GT 350 has blue stripes in the center of the vehicle that end in the front bumper. They assured me that they can do the job. They took almost four weeks to finish the job, and when they called me to tell me that it was ready but not the stripes we're not applied correctly. They told me they will make it right and they did the second time around the play the stripes correctly. I recently noticed a run in the paint in the front bumper, which they had to repaint due to the damage. This kind of prompted me to write this review I would not take my car there, end of story. read more

Superior Body Shop - Paint run - Body Shops Near Me - San Carlos, California

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I drive over something on the road. Contacted the Chevy dealer and they recommended their certified shop in San Carlos. Manager helped me file the claim with my insurance, negotiated on my behalf with insurance. Unfortunately vehicle was not repairable, claim was settled with insurance within a few days. Thank you team superior. read more

I came in with some serious side damage, terrified of what I was going to be told and what the price would be. From the moment I stepped foot in this shop I was welcomed by experienced people who really cared about doing the best job and giving me the best value. I never felt like I was being oversold, and the end result was fantastic! Travis is honestly a wizard in this line of work. It can be hard to find a place where you really feel you can trust the staff and also love the work, but after my experience with this shop, I know I don't need to look any further for a place that ticks all my boxes! read more

It's clear that this shop takes immense pride in their work. From the moment I walked in, the staff was incredibly welcoming, professional, and transparent. They took the time to explain the repair process in detail and kept me updated every step of the way. No hidden fees, no surprises - just honest, reliable service. The most important things I look for in a body shop is competence and a lack of underhanded behavior and from my experience I can confidently say that you're safe here. read more

I had an accident a few months back and Superior was recommended from Porsche Redwood City as a dealer endorsed option. I think it has to do with the aluminum construction of many exotics, including Porsches, but I'm not sure. The cars on the lot were mostly Porsches, and Range Rovers. I think there was an Aston Martin there as well. The team did great work, my car came back looking BETTER than new. Highly recommended. read more

Superior Body Shop - BETTER than new! - Body Shops Near Me - San Carlos, California

DO NOT TAKE YOUR CAR THERE. I rarely post any reviews that are one star, but for superior body shop, I would give it zero stars. - Unprofessional - Disrespectful - Condescending & rude - Terrible customer support I took my car to the shop as a recommendation from Palo Audi dealership. I bought my car there and thought I could trust their judgement. I had the worst experience with Hani Ano at Superior Body Shop in San Carlos. Here's why: 1) Incompetent staff that did not have my file ready, despite my insurance and myself calling several times to confirm 2) No acknowledgment when I came in and he was yelling at his employee for a payment of $500 that had to be made to a client, but they didn't know who it was for (this was with me present there) 3) Hani Ano providing the worst customer support by making false accusations of what I knew (e.g., I shared what I thought the damage was part of the hit and run to my car and he said I should have known). As someone who hates to see unfairness and people taking advantage of others, don't go. And if you do, please do your research so you don't get scammed. Being in an accident is stressful enough, and they did the complete opposite of helping me. Posting this to help others, especially folks who this is a first time dealing with people who don't have your best interest in mind. Hope this at least helps one person! read more

If I can give zero stare I would the worst experience I ever had with a body shop starting with their manager Joe to the guy who handled my car Travis they had me call the insurance and having to deal with them for them changing stuff on my car without getting their approval read more

I went in to get a quote the receptionist was clueless and so rude I have been in there before with another car, same treatment horrible customer service not friendly at all, also it took forever to get an estimate no acknowledgment at all just heard a bunch of laughing and loud talking very unprofessional. read more

My 2014 Audi S5 was broken into and there was damage to the passenger door and the front window pillar were damaged. The work was good quality overall, but there was white residue all around the trim that does not was off. The repairs took over 4 weeks to complete. When I received my car there was a white spot on the new leather seat that was not there before. They tried to clean it off of the seat and were not able to remove it. I was told that they would have an upholstery person remove it for me at a future date. Also the weather stripping that was damaged was backordered and they were going to put it on when they received it. Meanwhile more then a month later I called to heave these items completed and superior does not want to respond to my request to complete the work. Apparently the shop is to busy to respond now that they have been paid in full. read more

If I could give a zero star I would. This experience dealing with the adjuster was a series of complete unorganization, lack of communication and the feeling of being over charged every step of the way. I made them mistake of asking Range Rover for a referral when my car was vandalized, they gave me their in-house body shop, Superior Body Shop in San Carlos. Sadly the experience and end result was not what I expected considering my insurance company was charged over $18,000 to repair scratches around the car and hood. After waiting 6 weeks to get my car back, the 20 inch crack on my windshield was still there. After an uncomfortable conversation with the adjuster about them not knowing it needed to be replaced even though we discussed it from the beginning, they sent me on my way to deal with my insurance company and start the process all over again. I received a phone call this morning from the company implying that I deliberately left without paying for the wheel alignment which I authorized. I was told there was no balance however he said the person that checked me out was new and did not know there was a balance however I should have known and paid her anyway even though neither one of us know how much. The fact that he implied that I tried to cheat them is insulting considering the fact that I waiting 6 weeks to get my car, charged $18,000 and left with my car still not fixed. Needless to say, I am very disappointed and would not recommend this company to anyone. Sorry for venting but I wish someone warned me. read more

My wife was driving her 2019 Lexus RX 450 H and a car ran into the right front side of her car. A lot of damage was done. I had it towed to Superior Auto Bodies since Putnam Lexus highly recommends them and I met with.Odisho Morad, after talking with Odisho I felt very comfortable that he was going to be handling my car, and he kept me informed all the time through dealing with insurance companies, keeping up with the estimates and timeframe when the car would be done. I would highly recommend superior Auto Body the quality of work they do is excellent. Our car looks as good as brand new. I'd like to thank Odisho he is a very valuable employee. for the way he handled the whole job through. read more

After I was rear ended, I drove straight to Superior body shop. Hani quickly assessed my car, and started the process for the Insurance companies. It was a seamless process from there, with updates via text. Odi kept me apprised of when my car should be available, and they completed on time. The whole team, from reception to body shop was friendly, professional and I felt my car was in good hands. The completed work looks like my car was never damaged. Highly recommend. read more

Trash fell off a truck in front of me and went under and over the car. Cracked the windshield and damaged the covers under the car. Friend of mine fixed his Porsche there and he recommended them. These guys gave me an awesome deal. Preorder the parts and called me when parts arrived. I was in and out in 4 hours and they even detailed my car. Thank you for great service read more

Mr Alex he is a great guy , smile face love his work and take care or us ı recommending to go to superior body shop for your car

From the moment I was recommended this body shop I can honestly say that the customer service is amazing. Everyone is so friendly Michael the manager went the extra mile. He was very professional and responded in a timely manner. My car was crashed and Michael was able to make my car look brand new. Also he worked alongside with the insurance agency so I wouldn't have to deal with them. Overall, my experience was phenomenal prices and the value was amazing. I definitely recommend. read more

Brought my car in to exchange the molding on my Range Rover Velar. The whole process was seamless and easy. Carolyn at the front was so sweet and my car looks gorgeous!!! Highly recommend read more

Worst repair shop I have ever been too. MARK aho is a joke of a owner and gave us our car back with more damage on it then when it went in. DO NOT take your car here! We were lied too and our car repainted and pushed back becuase their crew kept hitting out newly black painted car and would not tell us until we called in to find out what was going on. We constantly had to call them and fight to get ahold of Mark and our service person Perdro. SUPERIOR NEVER CALLED US TO GIVE US AN UPDATE FIRST, IT WAS ALWAYS US AND THEY WOULD HAVE TO CALL US BACK. That's becuase they were trying to hide how many mistakes they made and damage they did. When we actually when to pick up the car, cuz they said it was done, we showed up and immediately noticed all types of new damage to the car with no explanation or concern from the shop. Mark Aho was suppose to come out and talk with us, then we got the run around from the front desk person and Pedro saying "he was in a meeting" at first, them he stepped out and won't be back until later. We ended up taking the car as is without taking to Mark and Mark never call us to follow up on the new damage or even compensate. We knew he was inside because Pedro kept having to run I and check with him on how to compensate, he wanted to only give us $500 off!!! For multiple pieces of the car with new damage from them taking it apart for paint. We are appalled and have never been treated like this before and still dealing with all the aftermath as of oct 2022. read more

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As a small business owner, I attempted to discuss an out-of-insurance claim for damages caused by our company to another vehicle. The quote provided was 33% greater than one provided by another local shop. Both quotes include OEM parts, high quality paint and skilled technicians at licensed locations. For the sake of simplicity (as this was easier for the individual to whom we caused damage), I attempted to move forward with repairs. Upon discussion, Mark agreed to remove the "covid contamination' fee ($200) that is standard service elsewhere. I confirmed the total; this is when Mark pivoted. He told me a confirmed total was now not an option (even though he had an opportunity to FULLY VIEW THE CAR). I was told an exact amount was undeterminable because he was uncertain if there was damage to the undercarriage of the vehicle. He refused to provide even a range, aside from potentially doubling the original estimate ($2677). Additionally, I was told that the vehicle would be 'at least' a week for under 15hrs of work. My experience here felt slick and like a poor sales pitch that changed by the moment. I would not use nor recommend this company. read more

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While skiing at Mammoth mountain my car (a 2018 Audi S4) was hit by a snowplow that was trying to clear the parking lot. (To be fair, there was so much snow that the cars were all completely buried.) It had some pretty extensive damage to the driver's side doors (front and rear), the rear bumper, sensors, trunk, and many other things. I originally took it to Caliber Collision, but they recommended I take it to Superior, as they are a VW group certified shop. Hani at Superior was great to work with. He kept me informed of what was going on the whole time, and helped me work with Mammoth on the payments. When I picked up the car I looked for any signs that it had been repaired. I couldn't find anything. The paint match was perfect. The lines and seams were indistinguishable from pre-accident. Really top quality work. I've seen some of the negative reviews here, but I had exactly the opposite experience and I would definitely go here again. read more

Went the extra mile to fix my Porsche and even delivered it to me when completed. Thanks so much

I should have probably read the Yelp reviews before agreeing to drop my car off at this body shop. My car was literally held captive for 2 weeks and 6 days... Similar to Hans review below, if you are going through insurance to have repairs done on your vehicle: DON'T DO IT. Background story: got in an accident, insurance company will cover damages, I picked the dealership's choice assuming that my Range Rover would be in good hands. Little did I know, I would be going in a very tiresome battle with this body shop just to get my car back. -100 No communication at all. They give false promises to you, saying that they will contact you before they get any work done. They don't even bother working with the insurance company and assume they can fix anything that they want. -100 Immaturity. It got to the point where I had to escalate the situation to the manager (?) of the store. Frank was rude to my insurance company (3 way call) and made false accusations. He did not have good documentation on his end, and just tried to beat around the bush when I asked him for pure facts. The saddest thing though, is that all their employees are the same. Sonya, the girl who was supposed to handle my claim did NOT communicate with the insurance company and authorized fixes without approval. When I wanted to speak with her on the phone, the people at the front desk would divert the situation and just hang up. Steve, who works at the Range Rover dealership, is the middle man who acts like he knows what's going on, but in reality, doesn't. His main body shop isn't even at this location, but yet, my car was driven to this facility?? He eventually just stopped all communication with me because his text exchange with me were catching him in a lie. As for the repairs of my car: It's in better condition than where it was before, so I have to give credit to them for that. Overall, just glad that I got my car back...and never coming back here again... PS: I noticed gas stains over my leather. I'm quite mad, but at this point, I would probably just go get it cleaned elsewhere. read more

Car is looking good, looks like it never got damaged. Very professional job. Thanks David

Did the work, in the time period given. Great front line team. Recommend their business without hesitation.

I went to Superior body shop after someone hit my brand new VW, Jetta . All the damages were covered by the insurance company and my vehicle looks like new again! Very happy with the quality service! Thanks to Steven for delivering my car back to me in perfect condition. read more