Just had our first order delivered from Door to Door and it was a disaster. The delivery driver…read moresmokes in the vehicle and our supposed clean clothes smell like they have been in a fire. They reek to the point that they are most likely ruined. We were so looking forward to this service. This level of neglect is hard to understand.

I have had nothing but great service at Door 2 Door. I get my clothes in a timely fashion and even…read morewhen I think that something hasn't been returned they are sure to fix the issue and get back with you.

Horrible establishment. Broken machines that take your money and won't work. Unable to get a refund…read moredue to no attendant being present. Highly recommend going anywhere else but here. Extremely dirty as well

I am updating my review as I recently decided to give their drop-off laundry service a try. After…read morewasting my time & coins with the broken machine on my initial visit, I figured the drop off service was the way to go. I had a king size comforter with 2 pillow shams and a queen size blanket. I dropped the items off at around 11 AM and they were ready for pickup by 4PM. The charge for all 4 items came to $20 (plus tip), which i felt made up for the couple of bucks I previously lost in the broken machine. Next time I need blankets & comforters washed, I will definitely use the drop off service. It is well worth it not to have the hassles of feeding coins into broken machines and having to wait sit around around for the whole time the machines are running. The lady providing the service was very friendly and easy to do business with. I am not sure if the service is cash only, but I had cash with me in case they don't take cards.

So they moved, put a note on the door to the new location, yet failed to mention they are closed…read moreuntil sept!!!! So rude!

I really hate writing negative reviews, but I wanted to share my horrible experience so that others…read morecould avoid it! I am new to town and somebody recommended Great American Cleaners to me! I took a total of 7 items to have cleaned and dropped them off and got a receipt for $44. I brought back my receipt to pick up the items and suddenly my bill changed to $75. The lady working there was extremely short with me when I politely tried to explain that I would have never left my clothes with her if it was that much money for that few items and that I never even got another receipt other than the $44 one. She also told me she could not get a stain out of one of my dresses and acted like that was okay and still charged me for the item! Very rude and very horrible service! I honestly wish I could give them negative stars and I hope they go out of business and think that they will if they keep treating customers like they treated me!

THEIR "REPAIR" RUINED MY SOFA UPHOLSTERY! DON'T GO HERE!…read more The upholstery on my sofa detaches and is machine washable. I tore it while putting it back on. I asked them sew a similar fabric on the UNDERSIDE to reinforce it and keep it from ripping more. Didn't need to be perfect, I knew the tear itself could not be sewn together but patching and stitching the underside could mitigate the damage. I came to pick it up and BOTH SIDES were covered in a fabric patch that's not even a close match! I was told that there wasn't a way to reinforce it from the underside so they just did both. Even if that were true (it's not), why did no one call me FIRST and tell me the work I requested and paid for wasn't possible? This is a very basic ask of a professional tailor, it's unbelievable they got it so wrong! This patch is so much worse than the original tear. The sofa was custom made in Japan and is a one of a kind piece. Pics of the tear and what they did to it. The pics of the denim repair is an example of what I asked them to do.

I had two expensive formal gowns cleaned at this establishment. Done within a week and the looked…read moregreat! Exactly what I was expecting.

I was a loyal customer of Waters Dry Cleaner (Hilton Head) for several years, but my last…read moreexperience was extremely disappointing. When I picked up my suit, it was returned without a protective plastic bag and had wrinkles throughout the garment - completely unacceptable for professional dry cleaning. I reached out twice to address the issue - once by email and once with a written letter - but never received any response or acknowledgment. Their complete lack of customer service and accountability cost them a long-term customer. I have not returned since and cannot recommend them.

I used Waters Dry Cleaning (Hilton Head location) for several years without any problems…read more Unfortunately, they had a fire at their factory in Hardeeville which destroyed some of my clothes. The customer service around this unfortunate event was awful. For the first 3-4 weeks, they said that they were going through factory and trying to identify clothing that survived the fire which was totally understandable. When they could not find our clothes, they asked for the value of our loss. This information was promptly provided. That was 3 months ago, and we have heard nothing since then. They no longer respond to my calls or emails. We will no longer be using this dry cleaner. There is not much of a selection of dry cleaners on Hilton Head, but so far, Door to Door has been fine. It is very convenient, but a bit pricy. But we will never go back to Waters based on how they responded to this unfortunate fire.