Back in college I rented an apartment over the garage of a lady who owned a large mansion that had been divided into apartments. About half way into what was a pretty cold winter, I discovered that she had constructed an elaborate system to steal my natural gas to heat her own house. Eileen DiGiovanna, the owner and apparently only employee at Superior Property Management is quite possibly a worse landlord than that old lady who stole my gas.
In 13 years of renting, I've never rented off of a "professional" property manager (her and her husband owned the house we rented in addition to "managing" it), nor have I ever gone through an agent to find a place like I did with this one. I will never do either again.
At the beginning she acted like it was a very professional operation, and made a lot of unsolicited promises to do landscaping and buy touch-up paint. She also acted like they would be on top of any repairs that needed to be made.
It pretty much went down hill from there, and what seemed like a nice, average landlord started to turn in to a sociopath. She had claimed that trash was included in the rent, then refused to pay for it. Promises went unfulfilled, emails unanswered, requests were ignored. Any issue we had with her was petty and quickly dismissed as not her problem, but any issue she had with us was the end of the world. Time and again she was flippant about our time and money.
The plumbing in our overpriced rental was all screwed up. At one point the plumber said he had to replace the toilet upstairs, which had to be turned off at the underneath valve every time you used it, and it took almost two months for anyone to get back to us.
I bought touch up paint, because she had suggested it, and sent in the receipt. I got no response for two months, until one day a large package with a note rather callously informing me that not only would she not pay for the paint, but that they expected to raise the rent with less than two weeks notice!
We decided that enough was enough, and informed them that we would be moving out. My wife, who was eight months pregnant at the time, and I bent over backward to return the house in perfect condition to ensure we got our deposit back (they forced us to put up a two month deposit). Every landlord I have ever had has returned the deposit at the move-in inspection, and these weren't even "professional property managers," but Superior decided to stall. Their new tenants had fell through, and it seemed like they didn't have the money to give us: I guess we had called their bluff by refusing to pay more rent.
After standing my wife up on the deposit, Eileen/Superior Property decided that they couldn't even face us in person and send a snide message saying "the check's in the mail." She and her husband exhibited a complete disrespect for our time and money. Now that we finally did get our money back, I felt obligated to warn Yelpers about these dirtbags.
Basically, if like a landlord who is self-righteous, rude, and unprofessional, you should give Superior Property Management a call. If you are looking at them to manage your property, you should ask yourself if you want to place your property in the hands of someone who can't even keep tenants in their own rental. If you already have the misfortune of being in a lease under them, make sure you get everything in writing don't let her push you around. read more