Arrived when they said they would, functioned professionally and were sensitive to concerns and worries of client. Kudos to Jason.

I called this company not knowing where to start in requesting a mold inspection. Jason who called me back was so patient with me and gave me good information and references on what I need To do first before I take on the other step. I really appreciated his approach, not like other companies that make you feel you're wasting their time with questions and uncertainty. read more

We are very pleased with their service. They did a fantastic job fixing and upgrading our kitchen. Thanks Victor, Auggie, and the rest of the crew for their help! read more

Very good experience with this company. After a water leak in our bathroom and daughters bedroom we needed to replace floors and drywall Supervisor Victor took over and he contacted our insurance company on several occasions and we were able to upgrade both floors which were old to waterproof vinyl and a porcelain tile for only a small amount of money out of pocket The workers were very professional , punctual, detailed and clean. What more can you ask for. I would definitely recommend this company read more

One word.... "Awesome" the entire staff was helpful and professional. During a crisis their team worked quickly and professionally.Thank you to all the workers. read more

First of all I should have did a post on yelp last year back in May 2018. We had a pipe burst supposedly in our kitchen under our pantry. This all started back in Feb 2018. Pardon the language but we went through hell. There was so much miscommunication and wrong diagnosis going on and we ended up spending a month in a hotel . We ended up calling Superior Restoration and Richard Grise came out. He did his thing and gave us a quote the next day. We thought it was a decent quote and we decided to go with them. Let's say from day one nothing went right. I was told to clean out some of the big stuff from my kitchen cabinets and push the other stuff back cause they need to take the doors off to paint them and tape everything off. Well I was called down stairs and one of the workers that didn't speak very well English tells me I need to take everything g of of the cabinets and all the drawers. I said are you serious I was told by Rich I didn't need to take everything out Just certain stuff and no one ever told me I need to take everything out of the drawers. I looked like a chicken with her head cut off looking for boxes to put all my silverware, knives , and everything else that was in my kitchen drawers. I was just throwing things in boxes and Containers and I ended up cutting my hand on a knife. Let's see what else they charge me to have everything covers in my kitchen my refrigerator, stove, microwave, dishwasher so they don't get paint on them. They were also supposed to sand down my cabinet doors so the new paint would stick better and not pill. They were supposed to take the doors somewhere and have it sanding and paint done. Well one day I heard noise from upstairs like sanding and a lot of talking. I came down stairs and one guy was sitting down and the other guy had a piece of sandpaper and was sanding the cabinet door. I told him he was not supposed to be sanding the doors hear you are supposed to take it somewhere and have them sanded and painted. He acted like he didn't know what I was talking about. I had to call Rich or Alan and tell them. They ended up coming and taking the doors. We had issue with workers coming late, workers not showing up and not calling. They used my hose to drain the hot water heater and it melted my hose and didn't tell us. They ran over my ground light out front and didn't tell us. They didn't cover my kitchen stuff and got dust and paint on my stuff . They didn't cover my hutch in the dinning room and it got dust all over from sanding the dinning area wall. I can go on and on. After they pained my kitchen we went And inspected it and there was a lot of over spray and some paint spots on my refrigerator, and they forgot to paint around my window so they had to come back out . Alan said they would pay for a good cleaning company to come out and clean my house and a professional to come out and do my tile floors. Well no one came out to my floors so he lied. They sent 3 ladies to come out to clean my house . I'm sorry I have upstairs and downstairs and they were done in an hour. My down stairs was the most dirty from all the sanding and the one lady was done cleaning in 15 min. After she left I had to re sweep my floor because they didn't move things out of the way to sweep and went around things. It was not worth it. Now not even a year later now my kitchen cabinets and pilling. They did not sand my cabinets because they are pilling and you can tell there is layers underneath. This started pilling about 7 months after the fact, and it's getting worse and now I need to sand some places and re paint cause it looks tacky. I did not call and tell Superior Restoration because I didn't want to have to deal with them anymore. Not with what I went though . I had to miss a few days of work and so did my husband during all this mess. Also I know the workers need to go to the restroom while working but let me tell you they were pissing on my floor and on the seat and not putting the seat up, and not wiping it up. It was discussing . I told them to sit down if they cant pee In The toilet right. After 3 times I complained to Alan and the owner. It was a bad experience to say the least and a nightmare! I will never use this company again or recommend them. Yes you have good ratings and some not so good ones but like they say there is probably one out of 10 people that have a bad experience and I'm that one person. read more

It is far from 'fun' if you ever experience water damage from a pinhole leak in a pipe under the middle of your house , and because the 'pipe is in the dirt' your State Farm insurance denies coverage ! .. 2 to 3 inches of water throughout the house, I am a retired single woman with 86 year old parents with health issues living with me! What the heck do you do? Superior Restorations came in and 'took over' starting the dry out process immediately. The crew could not have been nicer, very professional, and considerate to our needs. My parents refused to leave their home during this process and the living conditions were quite challenging with the blowers,heaters, etc. but Casey and his crew tried to make it as 'comfortable' as possible,,going above and beyond for my parents and I.. we loved these guys! Once Rich got the repairs going , after that first week of dry out , painting, floor tile, baseboard, it took about 5 weeks overall to get my parents 'world' back in order.. Which was what I was hoping for! Rich figured out how to make this timeline happen and we so appreciate his efforts! This company is great! read more

My water heater exploded on an early Sunday morning. The plumber recommended Superior Restoration. The response was within 90 minutes. Jason came to assess water damage. He was professional and gave an honest assessment and recommended how I could fix as damage was minor. So impressed with professional and knowledgeable manner. Would recommend to anyone with water damage concerns or need for restoration. Five stars are not enough!! read more

Alex was absolutely fantastic. I work for a large commercial real estate firm and needed asbestos removal for a property under a very tight deadline. Alex worked magic and pulled strings to schedule a second crew so that I could meet that deadline. He made things very convenient for me, he even helped to save me trips driving back and forth to the property. He was also always quick to respond to my inquiries, which I appreciated. I highly recommend Alex and his company! read more

*Disclaimer: 5 stars for the work product / 3 stars for job management and continuity, client communication and overall decentralized approach. In early August, I found a small pin hole leak in my kitchen sink faucet supply lines. This small leak apparently developed overnight, so that when I woke up the next morning, the damage was already done. The cabinets and drywall in the kitchen were ruined and the water had made its way down the wall into the garage, causing even more dry wall damage there. I called a plumber who recommended Superior Restoration. They even called me! Within a few hours, a representative showed up to assess the damage and give me a quote to demo the damaged areas and dry them out. I scheduled them right away and made my appointment. I was pleased to learn that they'd be able to get started right away. Side note, this was a Tuesday. When I got the final invoice, there was a charge for an "emergency visit" on Thursday that no one could explain. This was removed, but gave me pause on their business practices. The project manager was in constant communication with me throughout the process and I was pleased with the overall work. The demo was done relatively quickly and the drying process began. The original thought was that three days would be sufficient. On the third day, a representative came out to assess the progress and it was determined that another day was needed. This happened several days in a row and I was pleased with the communication and professionalism of the representatives. I will note here that it was never the same person which made me a little uncomfortable. After the drying process was complete, they came and removed all the equipment. This is when the 3 stars started. My original quote was for $1,937.70. My final invoice was for $4,097.73. I compared the quote and the final invoice and realized that the quote had only accounted for the original three days of renting the drying equipment, but even after adjusting for that difference, the variance between the two was still over $1,000. I also noticed that the billing department had no knowledge of the $1,000 deposit I paid on day one, so the final invoice did not include it. I called the project manager who very respectfully walked me through the invoice items and listened to my concerns. Apparently, they had realized the need for an additional piece of equipment and brought it in to use, at a cost of $1,080. This was done without my knowledge or consent and I explained that I was not given the opportunity to ask questions or approve the additional amounts. Over the course of several conversations, the project manager and I agreed on a fair price and he said he would have the invoice updated. After about a week, I had not received it, so I followed up. When I got it, it was not for the amount we had agreed upon, nor did it include the original $1,000 deposit. When I called the project manager he acknowledged that it was not what we agreed to but figured the $100 plus difference "wasn't a big deal". This happened 4 times until I finally went straight to the invoicing department and fixed it myself. A customer should NEVER have to jump through this many hoops. For the reconstruction side of the job, I was contacted by another representative who came out right away to prepare a quote. This time, I was much more alert to their business practices and questioned every single line item on the quote. For example, there was a charge for $13.44 to install a cabinet door. This required a screwdriver and 3 minutes of time, which I determined I could do myself, so I asked that it be removed from the quote. After several emails back and forth with him, we agreed on a final quote. I was then contacted by yet another person (this place has way too many layers) to set up a time to come and do a walk through and schedule the work. This was relatively painless and I was pleasantly surprised to learn that the work could be done sooner and in a shorter amount of time than we originally thought. I returned from a work trip to find the work had been done in just one day. The representative doing the work was extremely professional and courteous and had done a FANTASTIC job on the work which is why I give them 5 stars on work product. The demo work and the rebuild project is outstanding. I simply could have done without the invoicing issues and multiple points of contact. I would recommend Superior Restoration for demolition work, mitigation and reconstruction. Their work project is outstanding and my interactions with their personnel were for the most part, quite good. Just watch the invoices carefully and make sure to ask lots of questions before committing to anything. read more

Superior Restoration has been amazing. Nick, Daniel and Jeff, were on the job and helping us with a massive water loss to our downstairs living space. We can't thank them enough for their quick response, professionalism and understanding when facing such a devastating loss. We would 100% recommend this company, Rich has been very helpful, in guiding us through this process as well. When confronting a situation like ours, you truly need a company with employees like these gentlemen at Superior Restoration. I don't think we could have stayed as calm as we did without them, so THANK YOU Superior Restoration! read more

I had a pinhole water leak in my master bedroom right before my vacation. Eduardo Cardenas from Superior came out on a holiday weekend to work with me, he made sure that everything was taken care of before I left for my vacation. Ed took time and explained the restoration process in details, what he and his team will be to be doing while I'm gone. Ed and His team handled the job very professionally and I'm very pleased with my experience with Ed. Ed and his crew did an excellent job and I would totally recommend and trust Ed for this type of repair. Thank you Ed!! read more

I have had a great experience with Superior. My mitigation supervisor was Victor. If I had any questions or concerns I was able to call or text him and have a response right away. Nick was my tech and he was great as well. Very knowledgeable read more

This company is awesome!! They helped calm my mother down after the "incident" and stayed on top of all work. Rich was a great project manager. I was amazed at how quickly they finished up work. They did a great job of also working with our AAA contacts. read more

We had a leak from a supply line damaging drywall and cabinets. The entire team including Dago mitigation and Rich and Bobby from repairs were fantastic, working quickly to fix things as soon as we got insurance approval. Hopefully I never have a leak again , but if I do, I would go with these guys again for their quality of work. read more

We had a leak under the utility sink that had begun to mold. This company was great! They showed up the same day on a Friday to give an estimate. Their technician Daniel G. arrived by 9 am on Monday and did a fabulous job determining the extent of the damaged area. He removed the cabinet, checked the walls and placed all the equipment so we were mold free by noon. He comes back Wednesday to retrieve their fans and equipment. He was very knowledgeable and made the process easy. The area was left clean and neat. I would recommend this company and especially Daniel G. read more

We are very pleased with Superior Restoration services. They were so helpful from start to finish. They answered all my questions during the repair job. We highly recommend them. read more

I can not say enough good things about this company. Victor Huerta is a man of integrity as well as Superior Restoration. The service is A++, He had to come out due to an accident with my coffee table. Unfortunately it had been damaged with the moving when placed in the container. I was concerned thinking now what, but he was very understanding and stated thats not a problem and they would take care of it. This is the type of company and employees you want in your home when it gets crazy and you are over whelmed. They are professional as well as the guys that come to your house for the prep. The thought that they take care of things from start to finish is just wonderful. I also appreciated the fact how they also take the time to keep the customer calm when your beyond stressed. As I give you my honest opinion just call them with no doubt, and just ride the storm knowing it will all be fine and meet great people along the way. Thank you! read more

After my home flooded something awful, I was quite upset and not sure what to do. Fortunately I was told about Superior Restoration. Dave from Recon was excellent in communicating with me and went out of his way to explain what needed to be done. He brought out samples for replacement of damaged flooring and kept in constant touch with me. Thank you Dave for helping to turn a nightmare into a bearable experiençe. read more

After a water line burst in our downstairs 1/2 bath and the flooding of our downstairs Dining room, living room and family room we were in disparate need of a reliable restoration company. Fortunately for us, Superior Restoration was recommended to us. After a brief telephone call to Superior a crew was at our door. The crew was professional, well equipped and comforting. We were so impressed in the manner in which they helped us and treated our home, furniture and belongings as though they were theirs!! Each visit members of the crew were helpful, efficient and courteous. The crews were always on time and communications with the project team was always timely and informative.We highly recommend Superior Restoration. read more

Jason Jones came to take a look at our water damage. He was friendly and very professional. He took the time to explain the damage to us. Highly recommend working with Jason! read more

I am so very thankful for all of the Superior Restoration employees who helped me with the unfortunate slab leak. They have a plan and procedure that works and they take care of you! I had no idea what slab leak hell I had entered when I felt that hot spot in the tile flooring. Within a day, Superior Restoration came in, helped pack up the room, move furniture, and strip out the flooring. I was so totally overwhelmed and in tears with this situation. I really can't say enough about the professionalism and support provided by this company. read more

Great customer service, professional work! If your in need of immediate help, this is the place to get the job done.

The service of this company was very prompt and quick to respond.

I was told Superior Restoration was an awesome company. I had a slab leak, they showed up, did their readings and concluded the carpet and tile would be fine after the dry out. They assured me that everything was dry and the dry out was successful. The insurance adjuster came and said the three year old carpet was damaged and needed to be replaced, then on two occasions mushrooms grew near the entry tile. That was also an area that was deemed clear of water damage. Then several months after the leak, mold looking stains appeared in the pantry. I was told the mushrooms were in act of God and the response I got regarding the mold was a mechanics lien for payment of unnecessary work. The carpet was replaced, the water damaged it, so drying it out was pointless and ineffective. I'm taking the time to let people know the company is not worth your time. I'm not one that usually writes negative information but if you live in Corona and get a slab leak find another company to do your dry out and repairs. I hope this helps prevent others from issues. Apparently others had good service but I didn't and I'm taking the time to share my experience. read more

Last fall we had a plumbing leak and hired Superior Restoration to come out and do the water mitigation and also to repair the damage. This was not our first experience with water mitigation and repair, so have some basis for comparison. First of all, they had much better equipment and sealed off the affected areas, which the other company didn't do. They also responded very quickly to my call for help. They did not rip out all the walls, but drilled holes in them instead. There was consistent communication between the company and myself at every step, with one signification exception (reason for 4 instead of 5 star review). Everyone we worked with was courteous and professional. With house guests and Thanksgiving coming, it was the worst timing, but we were told all he repairs would be done by then, and they were. read more

There was a slab leak in my kitchen. Superior dried out and removed all mold from water damage. They installed new bottom cabinets, replaced all laminate flooring and put tile flooring in kitchen. Brian was very responsive during the reconstruction period. They do not replace countertops though so had to find another contractor for that work. During the demolition and dry out period, they could have communicated better all the demo work needed beforehand so everyone is prepared. Overall am pleased with the work performed. read more

Great company to work with. Bryan and staff were very helpful and always available. The repairs went smoothly and the household's serenity was always a priority with them. Thank you all! read more

never use this co. said 5 days to dry out-dried only 3. left walls uncovered. left front door unlocked. lost key another day. packed up unauthorized furniture after stripping my personal belongings and boxing them. in this day of face time they have no concept. tried to do excess things to run up the bill for the insurance co, would never use them again in this lifetime!!!! hutch moved to pod in driveway. bottom half filled with children's games. not contained and spilled everywhere. they do not follow instructions. will do anything to run up cost to insurance co. they promised zack the manager wqould call me back. the chicken never did. i was furious the way they treated my home. read more

Superior Restoration lived up to its name in November when my rental property in Murrieta suffered a major sewage/black water flood ...the hard part for me was that I live in Orange County. Superior was quick to reach my units shortly after the flood hit, soaking up water, removing carpet, calling me with frequent updates and putting me at ease. The next day they were back removing drywall and setting up fans for the drying process. Rich was my project manager on the construction side who seamlessly and swiftly put my two units back together so I was able to be up and renting them again with very little down time. The office staff was fast to return calls and emails, and they walked me through every step of the insurance process - even calling my adjustor directly to handle some items without pulling me in to be a middleman. For fast and thorough water damage help call Superior Restoration!! read more