Where do I even begin? I will state that our experience with SuperShuttle in NYC is what almost ruined our first night in the Big Apple. And after our positive experience with them in Boston, I know the service we experienced here was isolated. It didn't start off terrible. After landing at LaGuardia on a Saturday afternoon, we received a text to head over to the Port Authority welcome center to check in. From there , the reps contacted Supershuttle on our behalf. We were told it would take about 30 minutes for the shuttle to arrive so we made ourselves comfortable in the waiting area. After 30 minutes had come and gone, we found out that there was some sort of glitch in the system. And that Supershuttle didn't receive the page from Port Authority Welcome Center when it was sent. We were told it would be ANOTHER 30 minutes for someone to come. A freaking HOUR waiting for a shuttle that is prepaid is ridiculous. If we had known what we know now we would've scheduled a private car service. When the shuttle arrived, there were several other passengers in the van already. The driver drove very aggressively and erratically cutting off drivers and braking hard and sudden. It got to a point where I thought I might puke from the motion sickness. It was really THAT bad. It was like being on a 3 hour roller coaster. I'm not even kidding. And to make matters worse we were the LAST passengers to be dropped off at our destination. So to give you an idea...our plane landed at 330pm and we didn't get to our hotel until 7pm. I was fuming because we wasted several hours waiting and traveling in the stupid shuttle on our first day in NYC. My husband called the company to voice his complaint and the most they could do was reimburse us half of our payment. If you ask me, it should've been 100% refunded. I would highly advise against anyone from booking through this shuttle service. Well unless you don't mind throwing away 4 hours of your life by waiting and being driven to every drop off point of every passenger in your shuttle. Do yourself a favor and either cab it or hire a private driver. TRUST me. read more

A few days ago I took this home from JFK airport- Worst experience ever! First, I had to wait an hour for my pickup. After several stops (shared van) that were scattered all over manhattan and NOT IN THE SAME GENERAL AREA which is what they promise, I reached my destination-after MORE THAN TWO HOURS. I used this to save money but I rather just dish out an extra 20-30 bucks with ANY other cab to get home quicker and smoother. I even emailed them about my experience and I haven't gotten any sort of response. Seriously, just pay extra for another form of transportation because this isn't worth it. read more

DO NOT USE THIS COMPANY. I REPEAT: DO NOT USE THIS COMPANY! We reserved and paid for in advance for a shuttle to bring us home from LGA to Long Island. Upon landing at 11:30pm, we were told by the company that there were no shuttles available, and it would be 90 minutes before one arrived, but that they could not guarantee that a shuttle would even show up. We'd been traveling for 12 hours and were NOT in the mood to wait around for a car that *might* show up. What a terrible system! Why bother making a reservation when the company does not deliver its promises? I immediately reamed them out over the phone and demanded a refund, which they quickly obliged. I work in the travel and tourism industry and I can tell you, any company that is THAT quick to refund you, not explanations, no apologies or even tries to remedy the situation, IS NO GOOD! We contacted an alternative cab service who showed up 5 minutes later and brought us home no problem. I called to file a formal complaint on the way home. I spoke with Laurie, who was so sweet and totally on my side. She took down my information, sympathized with me, and said that not only would we be refunded the cost of the original reservation, but we would also be reimbursed the alternative transportation fare. I got a receipt and felt more comfortable after that, knowing this situation would be taken care of. It was not. First, I was told someone would contact me. Of course they did not, and after a week, I called them myself. Then, I was told that I wouldn't be reimbursed the full fare of the alternative transportation, just the difference between their fare and the fare I paid. OH HELLS NO! It's bad enough your transportation service SUCKS, you caused me undue stress and additional money. I work in the travel industry. I have over 500 clients and one of my jobs is to reserve transportation to and from the airport for them. Needless to say, I will NEVER recommend any of them use this disgusting excuse for a transportation company. I hope whoever owns this company is not proud to run such a shady operation. Better off using Yellow Cab. read more

Supershuttle is yet another sad example of a corporation that thinks customers exist solely to provide a revenue stream for the company, rather than understanding that companies that provide real value to customers deserve to profit. Had a bad experience in Houston. Waited 45 minutes for a shuttle, was offered a refund by phone, later denied the refund by email. Since I did not ask for a refund, but was offered one by Superhuttle's customer service rep, who made it clear I would receive the ride and the refund, I see their rescinding of my refund as yet another indicator of Supershuttle's disorganization and super-mini-compartmentalization. The right hand has no idea what the left is doing. Nor does it seem to care. The sense I get is that passengers, and the (super-nice and professional) franchisee drivers, as well as their very kind customer service reps, are all at the mercy of management - who clearly have their priorities backwards. If management allowed employees the freedom to do their jobs well and actually put customers first, the organization could thrive. It's a shame that Superhuttle Corporate's attitude is the way that it is. Take a look at their ratings here on YELP. I doubt Superhuttle has a shot at surviving over the long run, much less profiting. Too bad for the employees, franchisees, and customers. Extremely unlikely I'll be using Superhuttle again. read more

The pros: easy to book online; cheap; The cons: it's shit I've used Supershuttle a few times and there's always been an issue, whether it be travel sickness, puke-inducing driving, surly staff members/drivers or lateness. However, this last time was the straw that broke camel's back. Going to the airport, they were 45 mins PAST the later end of the pick-up window with not so much as a courtesy call to say they were running late or an apology when they finally got to me. Coming back, I waited an HOUR and had to chase the driver across the tarmac with 3 heavy bags just to keep up with him. No help with bags or anything. I've used the subway/airtrain, regular cab, town car and the bus that goes from near Grand Central and this is without doubt the worst service and most stress of all of them. They need to change the name to SUPERSHITTLE read more

Worst. Idea. Ever. If I could give 0 stars I would. This works exactly like Soviet Communism. I.e. Not At All. Much like communism in Soviet Russia, this is a good idea in theory. You share a ride with other passengers and you all get where you're going for cheap. Awesome, right? Wrong. I made a reservation to be picked up from the airport (Newark) and driven to Chelsea. Google Maps says it's a 30 minute drive. 9am. I arrive at the telephone and contact supershuttle (that's right, I took a red eye cross country with a 2 hr delay thrown in for shits and giggles) so let it be said I was in a grumpy mood. 9:30am. Supershuttle arrives looking for me. 7 other people hop on to make my day. Then we proceed to every other terminal checking for other passengers. Maybe we should've stopped along the highway to pick up some more people. 10am. We arrive in manhattan and enter in the black hole snake pit of despair. 11:30am. 12 hours after I got to SFO, 3 hours after I touched down at Newark, I finally arrive at my destination with a renewed hate for sharing. This is a good idea if A) you don't really care if you reach your destination today. Actually, strike that, it's never a good idea. Supershuttle. You are dead to me. read more

Super shuttle at JFK is awful. I have used the service a number of times and never have I been lucky enough to get a smooth ride. The worst straw was my most recent ride. My flight was supposed to land at 8.15pm. Even before my flight reached it's gate, I got a call from my driver to hurry to the welcome station. Mind you, I hadn't checked in and my flight had reached early, at 7.50 pm. Taking into consideration how huge JFK is, it took me some time to reach the welcome station. My driver left by then. When I checked in at the welcome centre, the representative was extremely rude. I was told there would be a 45 minute wait. And after waiting for 45 minute, I will have to spend another 2 hours to reach my destination. A journey that ideally should have taken me 1 hour is taking me more than 3 hours. What's the point of booking the shuttle prior if I have to waste so much time waiting? Extremely disappointed with the service. Big Thumbs down. read more

Reading through other reviews, I realize how lucky I've been using this service (and the fact that MOST of the time, I get a ride from my sister to and from the airport!!) My Easter Sunday afternoon trip from LI to LaGuardia was problem free thanks to a GREAT driver, Larry in van #882. As soon as I knew I wouldn't be hitching a ride with my sister, I made the reservation online (AWWWWWWESOME $2 discount from AAA, but I guess every bit helps...) and we were all set for a 3:30 pick up (for a 7pm flight, no last minute nail-biting here!!). He texted me that he'd be a bit late, which I halfway expected on this end of holiday weekend. I thought the van would be crammed with people, but I had my own personal ride w/Larry (aka Morgan Freeman's brother from another mother!!) and I channeled a "kinder/gentler" Miss Daisy!! He zipped in an out of potential traffic snares, paying close attention to the road AND his trusty GPS, skipping the "regular" route when he saw there would be traffic backups. In spite of pretty heavy traffic, we made record time to the airport, and I was so happy with my awesome ride, I gave Larry an additional tip (already had prepaid one online, not sure if that's the best idea, esp. if you wind up with a situation more common in most of these reviews...) Not bad at all, quite the pleasant "splurge," ($57.00 + tips!!). There are other options, including bus, train, etc., but LaGuardia can be such a MASSIVE hassle to get around, this one worked FINE!!! Thanks, Larry and your trusty van #882!!! read more

Avoid. Avoid. Avoid. On my last trip to New York, I decided to use SuperShuttle to get from Newark to the city. When I arrived, I called the office like I was instructed and was told that someone would be on his way. An hour rolled by and after speaking with several different people, I got the same response: "someone is on the way". After asking 2 or 3 SuperShuttle employees if they were for me, one of them rolled his eyes and said he would take me then he just left for his van. He didn't take my bag or offer to take it. When I got to the van, there were already about 7 people in the van and apparently had been waiting for 20 minutes. After loading me into the van , he stood around and talked to someone for an additional 10 minutes. I thought he was waiting on someone, so I didn't think much of it. He came back to the van alone and we left. Wow. He finally dropped me off 3 hours later and reminded me that I did not include a tip when I prepaid. WTS? Don't do it. Just don't. I would have rather walked. read more

Worst idea ever. To make a long story short, our scheduled pickup time was 1:45 pm. We end up getting picked up at 1:00 pm. Hmmm,...we drive all around Manhattan and don't leave for EWR until 4:00 pm. At this stage, everyone on the shuttle is getting irritated and feeling sick because it was hot, the driver was a maniac, and the shuttle seats were uncomfortable. Guess what time we get to EWR? 5:15 pm. End up missing my flight. We had to wait one extra day at the airport hotel, which I had to pay for out of pocket. Company unapologetic. F em! read more

Pardon my French, but these people are b*tches. I booked online for a flight the next morning. Super Shuttle was supposed to pick me up between 7:15 and 7:30 a.m. Because I've heard so-so reviews about this company, I made a point to be right in front of my building at 7:10. It turns out, I should have heeded those so-so reviews as huge red flags. 7:40 rolls around, and still no sign of a blue van. After a series of phone calls; disconnections; reconnections; assurance that my van was en route; more phone calls; false reassurance... THEY NEVER SHOWED UP. The operator I spoke with claimed that indeed the van did go to my apartment, but the driver reported that I wasn't there. WHAT?! Lies. How does anyone miss a ginormous blue van parked on a narrow street with minimal traffic?? Then, Super Shuttle claimed they couldn't reimburse me because the van showed up, so I was at fault. Excuse me? After being passed through a series of "supervisors," I was told the "Advocacy" department would open a claim and I should receive an e-mail in the coming days. Two weeks later, and no e-mail. I'm dreading having to deal with this company on the phone again. Ugh, RUDE! Do yourself a major, major favor: heed the red flags that I stupidly neglected to. Super Shuttle is a poor excuse for a company. read more

It was bad enough that a few weeks ago, Supershuttle did not show up at all. Although my boyfriend had a confirmed reservation, 15 minutes after his pickup time he called and was told his reservation was lost and that he'd be reimbursed for a cab. But ultimately he was $40 out when Supershuttle reneged on its promise. Three days ago --with some trepidation--I made a Supershuttle reservation and got instant confirmation. Yesterday I got a text confirmation. This morning at 7:18AM I got email confirmation for pickup at 9:15 AM. It's a go, I thought. Then at 7:38 I got the following text: Super Shuttle Message: We apologize but unfortunately we have limited drivers in your area and are unable to pick you up in time to make your flight. We will issue a full refund for your reservation. For any questions feel free to call 212-209-7005. And no mention of reimbursing me for alternate, more expensive transportation that I had to arrange. This is absolutely unacceptable! To list all of Supershuttle's unprofessional acts and attitude is beside the point. Based on the number of negative reviews here, I would like this service exposed by consumer help TV show. read more

SuperShuttle is an okay option to take TO the airport, but I don't recommend taking them FROM the airport. Both times I've taken a SuperShuttle from EWR I've waited nearly an hour once I checked in with them after receiving my luggage. On the most recent trip, I tried messaging the driver to ask for an ETA four separate times and never received a response back. After waiting for 50 minutes, I called their 800 number to ask for a status update, at which point they transferred me to their local number (without telling me they were doing this). The person at the local number told me that it would be another 15 minutes at the same exact time that the driver showed up. It seems their "Vehicle Locator" isn't accurate or there's a breakdown in communication with the corporate office and the drivers. Either way it's very frustrating when you've just had a long flight and want to get home. Once we were finally on the way home I asked the driver if he had received my messages and he said yes, but then didn't explain why he didn't reply back to me?? I can only assume that the reason that it took the driver so long to pick me up was because he was hoping to get another passenger in the van before driving me to the city. I was frequently checking the Driver Locator and he was parked at one location near EWR for 30+ minutes (SuperShuttle lot?) and then at another terminal at the airport for 20+ minutes. While going to the airport is a slightly better experience because you can wait in the comfort of your own home, it is kind of frustrating when they arrive much earlier than their 15 minute scheduled window (25+ minutes on my most recent trip). I was the first stop of three stops on the way to SFO and because the driver was much earlier than scheduled, everyone in the van ended up having to wait for each passenger pickup. read more

Supershuttle was great! I read the reviews and got kind of scared to book with them but I booked for a ride to the airport (haven't tried the airport pickup service yet, will update on that) and everything went perfectly fine. I read from one review saying that the driver drove like a Formula One racer: well, I mean if you die, then the responsibility is on the company so don't worry too much, the driver knows not to kill you so just chill. My driver drove that way too, but have you seen how New Yorkers drove? Yea. The driver was on time, courteous, helped me with my luggage and I will ride with them again. read more

I am SO glad to be sitting here at 2:15am reading reviews that share in my awful experience with this company. I have taken this super shuttle many times before and was never truly satisfied, however, getting somewhere safe and sound is the most important part of my journey, so no complaints there. Although tonight was a different story...I was not injured, but my sanity was at a point of no return, and I wasn't even the angriest one (that's a surprise). Getting to the point. I arrive early (thanks Jet blue!)-- 11:00pm, and wait for my checked item, then call the super shuttle: 11:25pm. They tell me 20-25 minutes. 12:10am - Super shuttle finally arrives with a scratch pad and a disheveled look. There are 3 of us at this point all heading to very close destinations. Whoopee, we think we're going to have smooth sailing...WRONG. 12:50am - Circling around the airport looking for more people, which i think may be calling in at that time, or have been waiting, lost , and forgotten. 12:55am - We pick up a woman from a different super shuttle who has been waiting for 30 minutes inside the van already, she was pissed! 1:05am - Pick up more people until every single space is filled. 1:20am - Finally leave the dreaded loop of the airport and head to Manhattan. 1:25am - The women next to me and i make complain phone calls, this was ridiculous 1:45am - Not only did it take us that long to drive out of the airport, but the guy didn't even know how to maneuver around an empty city, geezzz! 2:00am - Finally get to my sister's who has the keys to my apartment, walk 5 more blocks. 2:10am - Still pissed, so of course felt the need to rant instead of getting the rest I need after a Full day of traveling. Work in the morning, back to the basics. Good to know that mostly everyone else thinks this company is a complete and utter disaster that has zero organizational skills. I am still safe and sound, so thanks to that! Good night all.. read more

RIP-OFF Artists. I landed at Newark and booked these guys to run me to Manhattan. BEWARE: if you pay in the airport, the driver will try to make you pay again. It was mass confusion in the waiting area, with many people stranded for hours. Well "lucky" for me, after an hour of waiting, a driver squeezes me into the front seat (the van was packed full). Silly me, I thought this was because he was a nice guy. HAHAHAHAHA. Boy was I stupid. The trip took an hour and a half. The entire time, the driver (some Hispanic dude) keeps giving me a sob story about how his wife is going to kill him for picking me up, because now they're in rush hour, blah blah blah blah. Two-thumbs-down for the guy's terrible acting. I wasn't buying it for a second. By the time we FINALLY get to my hotel, the driver jumps out to get my luggage and starts looking at his log sheet and playing confused. He runs a pen down the sheet and says "oh they [the airport desk] made a mistake and charged you 20 dollars less than they're supposed to." I look at the sheet and can't see my name on there anywhere! I tell him to show me where my name is on the sheet and he suddenly gets all irritated as if his panties are riding up his arse. He's saying "don't worry, I'll take care of it" and storms off. So long-story-short, the driver squeezed me in with hopes he could double-charge: get paid for his time PLUS make 20 bucks cash off me to put straight into his pocket. Avoid these crooks. If you're going to Manhattan, take the Skytrain for less and get their much faster (with a better view) without getting treated like a sucker. read more

I used Super Shuttle to get me from my place in Chinatown/Little Italy to La Guardia. My street was a mess so I contacted them to let the driver know the street might be closed and offered an alternative pick up point. I got a call from Super Shuttle saying that they had made a note but to keep my cell on in case the driver had problems. On the day of, I received a text advising me the driver would arrive a few minutes before my scheduled window - great since the street had not been closed yet. Omar was efficient and courteous. We had a couple of other pick ups after me and I made it to LGA with plenty of time to spare. Thanks Super Shuttle. I sent an email but didn't get a response till after I returned home. Don't use email unless it's about something in the future, not a couple days out. They did respond and apologize though. read more

DO NOT USE SUPER SHUTTLE from JFK! They LIE and tell you " 5 more minutes" until 2 hours have passed and the van shows up. The van driver then tells me he's been waiting for over an hour for a fare? I booked and paid in advance, checked in exactly as the online app directs and then waiting for 2 hours... Never again and I hope others heed my warning... If I could give ZERO stars I would... read more

I have taken the SuperShuttle about 10 times, and I have finally come to the conclusion that it is not worthwhile under any circumstances. Like, even if you have a negative balance in your bank account, don't take this van. You clearly have something going on since you're en route to an airport - just write off the taxi fare as a standard vacation cost. The last straw for me was taking the van from the east village to JFK for a 6 a.m. flight. At 2 a.m. they called to push my pick up time from 3 to 3:30. The guy arrived at 4 a.m., picked up two passengers and then went to LaGuardia before JFK. I BARELY made my flight. Nightmare!! Never again. read more

Avoid them like the plague! Over an hour late for pickup, had to finally take a taxi or miss my flight. I called for a refund and they flat out lied that they talked to the bellman and couldn't find me. I was standing in front of the bellman chatting with him the entire time I waited. The ride into the city also took longer than my flight across country to get to JFK. So not worth the "savings". read more

Hour+ wait times and service at EWR. After 50 min and still no shuttle, I called customer service only to be put on hold for 15 min and passed on to multiple departments for my refund request before canceling my reservation and saying someone would address it in 1-5 days.. Seriously!? My fault for assuming it got better over last few years, since Supershuttle is not terrible service elsewhere. I have never had this problem anywhere else, just Newark read more

Okay, I knew this was going to be a bit of a while back to the UES from Newark. I knew that, but still, this only warrants 2 star review. We booked online and at Newark went to the ground transportation kiosk, and got check-in by a super helpful clerk who told us the directions: wait to be called, and you'll be introduced to your driver (within 30 mins). In about 20 mins, our driver arrived and took us to the car. We then went to one other terminal, and we departed with a full car (10 passengers plus the driver). Okay, the driver was nice, but he drove through NJ and Manhattan like a Formula One driver. Fast, sharp turns, etc. We were in the last row for 90 mins enduring it all, and safe to say, it wasn't a pleasant ride. Unfortunately, we were the last stop on the trip, so we had to endure that for a long time. All in all, considering the wait times, and being the last stop, I think I'll hit the Airtrain/NJ transit next time, and take a cab from there. The price will be about the same, without all the waiting and rushed driving. read more

Rating TO the airport: 5/5 Rating FROM the airport: 2/5 For reference, I live in the Upper East Side and have used SuperShuttle to get to all three nearby airports. SuperShuttle is one of the most affordable ways to get to one of New York's airports. When travelling to the airport, it is a fantastic option because it is affordable, reliable, and stays on-schedule. They might pick you up very early, but they have always been on-time and they have never made me late for a flight. Thus, I wholeheartedly recommend taking it to the airport when you are not pressed for time (it can take a while to get to the airport if you are early in their route). However, when you book it to take you home from the airport, it is a mess. No matter how you book (days in advance, on my phone upon landing, and at the airport welcome counter), there is no reliability in how long you will wait before you get picked up. Sometimes they are quick and pick you up after 20min, other times you can wait well over an hour. Given that I usually pack light and don't mind taking public transit, I get frustrated by SuperShuttle because I often can make it home via public transit in less time than it takes to wait to be picked up. I would give this direction one star, but the price and service you eventually get are reasonable and what you pay for. If you want comfort or reliability, consider a cab/uber or take public transit. read more

Terrible experience and communication with this company. Upon arrival at the airport, we waited over an hour before the shuttle arrived. This was after we had submitted our arrival time three days prior. During the ride on the way into the city, the drive had a small collision with a vehicle and did not acknowledge it and kept driving. We had purchased a round trip ticket so we were stuck with this service for our ride back to the airport. Less than an hour before our pick up time, I received a text message saying that the ride would be an hour postponed, which would mean we were going to miss our flight. I called customer service and after 15 minutes of going through automated messages, I finally got to a real human to talk to. She was VERY unhelpful and did not try to accommodate the refund I requested. I asked to speak to her manager and she proceeded to put me on hold for over 30 minutes until I did not have patience to wait any longer. Terrible customer service, terrible communication. Spend the extra $20-25 dollars on an Uber/Lyft. Not worth the time wasted, especially on vacation. read more

I read through these reviews because I always want to know if I'm "on or off base" when I have an opinion. Not necessarily to sway my opinion, but to see if I'm in the ball park. I'm NOT in the ballpark because SuperShuttle gets awful reviews and my experiences have been nothing but pleasant. Let's start with what we have to deal with. Getting to the 3 airports in New York City is a pain in the butt. There is no reasonable public transit that gets you there. So we're left with cabbies and shuttles to take us through an aging hundred year-old-plus road/bridge/highway infrastructure that is falling apart, PLUS you share that infrastructure with some of the craziest, most aggressive drivers known to man. So if you don't want to pay a $140 r/t car service, or spend 3 hours on the A-train and the M-60 bus, or drive your own car and pay to park it, or get an expensive zip-car, or Uber, or buy Aunt Betty lunch to get to the airport....SHUT UP and realize that like most things in New York, you get what you pay for. SuperShuttle picks up the phone. They take your flight information and calculate when they need to get you, and add time for cushion. They are friendly, they help you with your luggage. For me, they even accommodated at the last minute a change from LGA to Kennedy. So, people, put on your big boy pants and realize part of the responsibility of getting to the airport is YOURS and that if you don't want to take the risks on a cheaper method, pay a solo cab the guaranteed rate and fasten your seat belts.... Have a nice trip! read more

2 stars instead of 1 because they have a couple redeeming qualities. I'll start with the good: 1. Cheaper than taking a taxi into Manhattan. From EWR, it'll cost about $35. From LGA it's about $25. It used to be significantly less, until one recent weekend they inflated the price by $12. 2. Ok I miscalculated-- I can only think of one good thing about SuperShuttle. Here's the bad: 1. You will wait forever for the SuperShuttle to pick you up from the airport. I waited 2 hours at EWR for the shuttle. I was told my wait would be 30 minutes. After 30 minutes I called and asked how much longer, they said another 30 minutes. Then after another 30 minutes, they said 10 minutes. Then I just gave up and waited until they showed up 2 hours after I checked in. Opt for the NJ Transit instead. It's $12.50 to get to NY Penn Station, and it'll get you there in the same amount of time you waited for the SuperShuttle (plus Manhattan traffic). The wait for a shuttle at LGA is a little better. Shortest time I've waited there was 20 minutes. 2. The customer service table at EWR is non-existent. As in, there is none. If you get into the airport late, there is no one at the desk and you have to figure out how to use the disgusting phones in the waiting area, call their service line, and then press your ear firmly on the germ-infested receiver to try and decipher what they're saying on the other line. If you get into EWR at an earlier time when there is an actual human being at the help desk, they'll mess up your itinerary and give you a receipt that does not have the correct address you'd like to be dropped off at. Customer service at LGA is prompt and a lot more competent. The waiting area at LGA is less creepy than at EWR, too. 3. They will jam pack as many people in a van so that you're sitting uncomfortably on top of the person next to you. The driver also likes to pick up passengers without a reservation so that they can make as much money as they can. I mean, I don't blame them. SuperShuttle probably doesn't pay them enough, and an extra passenger means more tip for them. But waiting idly for 20 minutes in a packed van while the engine is running just so the driver can maybe add one more person is a little ridiculous. 4. If you make your reservation online, you can enter in your airline frequent flyer account number to rack up some extra miles/points. There's really no point in entering your info because the points won't show up. If you email SuperShuttle about it, they'll tell you to wait 6-8 weeks after your travel date for the points to post. After 8 weeks of waiting and you contact them again, they'll tell you the same thing. After 20 weeks of waiting and contacting them, they'll still tell you the same thing which basically means: no points for you! 5. The drivers drive CRAZY. They are always in a hurry, so they drive really fast and erratically. And they do this with their eyes glued to their navigation screen. I had a driver almost run off the highway because his eyes were focused on the navigation screen. So say a prayer before you get into the van, and buckle up after you are seated. Then close your eyes and hope you make it home alive. read more

Ok people, you get what you pay for. At under $20 from JFK to Manhattan, it's practically a steal. Here's my take on Super Shuttle. Try it if you're the following: -not pressed for time b/c it will stop at EVERY JFK terminal to pick up passengers -don't want to pay for a cab -don't want to lug your 50lb suitcase on the subway -patient -budget-conscious DON'T use Super Shuttle if you're the following: -got off a 20+ hour flight from Asia -beyond ANNOYED after realizing that you landed at JFK at 2p and only arrived at your Midtown hotel at 7p! -all about efficiency -have a few bucks to spare and don't mind using it on a taxi I do have to say, the driver did his darndest to get through NYC traffic during peak hours (e.g. 5p). The lady at JFK Super Shuttle desk was very nice and helpful. read more

If this is that blue-van airport shuttle company, l have a few bones to pick with them. First off, my plane arrived at JFK at 4:30pm, it was probably 6pm by the time we got picked up, then no joke, we arrived at our hotel at 9pm. 4:30 to 9pm, from the time we got off our plane to our hotel. Unbelievable. I won't be using them again. read more

I waited for an hr at home. The driver left without picking me up. AND they wouldn't give me a refund. The money aside, I almost missed the flight for my business meeting. Do not use supershuttle unless u have money, time and good mood to spare. If I could give no stars I def would. read more

Their customer service IMMEDIATELY got on my 1 star review and asked me to email them. They then responded to all of my emails rapidly and politely. They also refunded my money. I appreciate that kind of customer service and so I'm bumping them up a star. read more

Supershuttle is terribly inconsistent from city to city. At Newark, the most confusing thing is that when you arrive, there is no signage for SuperShutttle. I finally found someone near Ground Transportation wearing a red coat near a bunch of "Welcome" signage. It turns out that the airport itself runs all the ground transportation, and you check in there for all the different options. It would be nice if there was signage that said that, but... oh well. I can't fault SuperShuttle for this, since they are playing by the rules on this one. I am unsure who to blame for the fact that after I got my bags (which was painfully slow itself) and did the where-is-ground-transportation-check-in shuffle), I still had a 30-minute wait for the shuttle! So a good hour was wasted. They knew my incoming flight, and they could have timed things. But the clock doesn't start ticking until you check in with them. Check in there FIRST, then get your bags, and you should be good. The driver was fine and the shuttle was fine (if not squeaky). One bit of suspected shadiness: When I booked online, the website gave me the option to add a tip in, so I did. Once you board the shuttle, there is a sign saying that tips are NOT included in your ticket price (in other words, encouraging you to tip again). This is NOT true, so I didn't tip a second time. The driver seemed OK with it, but it felt weird. The return trip is coming up, so I'll update this as it goes. read more

I'm writing this review while sitting in a SuperShuttle van. They say New York changes you and well, that's true, I'm a changed woman (still refusing to grow up though). Two things I learned in NY: (1) time is precious, live like every minute matters and (2) do no harm, but take no shit from anyone. Okay okay, I'm off my soapbox. Anyway, I thought I'd save some money by taking a shared van to EWR. They quoted me $23 for the ride and wanted to pick me up 3.5 hours ahead of my domestic flight. 20 minutes before my scheduled pick up time, my doorman called me to notify that the shuttle had arrived! Wtf! 20 minutes early? I guess that's fine. I had just picked up lunch, so I ended up bringing it with me in a to go container. 20 seconds into the ride, the driver was swearing at bikers and pedestrians right and left, honking like a mad man and driving all crazy. I wanted to vomit the fabulously doughy and yummy chocolate croissant I had for breakfast. Then the driver proceeded to loudly talk on the phone for the next 10 minutes while still driving all nutso, cutting people off. I wasn't exactly fearing for my life (how bad of an accident can you get into traveling 10 mph?) but I was worried he would get into an accident and then I would miss my flight (yes, it's all about me). I was also worried about the safety of the bikers around us. So apparently they had scheduled him to pick up 4 people (!) and I was the first one to be picked up (lucky me!). I think SuperShuttle does a shit job adjusting the time estimate for NYC (or "accounting for market nuances in critical operational assumptions" to put it in biz speak). Sure, in any other city in the US, budgeting 10 minutes to travel a mile is probably fine. But that's not happening in Friday afternoon traffic in Manhattan. Needless to say, we ran late for the next few appointments despite picking me up 20 minutes early. To add to the misery, the driver just turned around to complain about the smell from my unopened to-go lunch container. I wanted to yell that if he hadn't picked me up 20 minutes early, I wouldn't have had to bring it with me! Bonus: they overbooked the van! We have 10 people cramped into the van. Partaaaaaay...not *super bitch face* Point of the story is that you're better off spending $20 more to catch the Chinese cab (see: Quick Ride Corp) or spending $10 less to catch the airport bus from Grand Central or Port Authority. Don't take shit from SuperShuttle, not worth your time. read more

Not reading the reviews here before booking was a terrible mistake. As I'm typing this, we haven't left the airport. We're back at the terminal I was picked up in an hour ago. An HOUR ago. My flight landed AN HOUR AND A HALF ago. If I had taken the subway, I would have been home by now. I thought the convenience of this would be worth the cost... Now I'll arrive home at least an hour later than I would have, and spent 4x as much to do it. I will never book this again and hope others will read these reviews before they do. read more

I hate the fact that I am bumping up the rating of this business with a 2-star review. The shuttle showed up on time (3 am) but was driven by a guy who spoke minimal English. My wife and I were the first in the van, with 3 hours to get from Manhattan to Newark before our flight departed. At first, I thought that the ride was going to be roomy and direct. I couldn't have been more wrong. We spent the next 1 hour and 30 minutes driving around the same blocks in Manhattan packing in 9 more people until there wasn't room to breathe. Every pick-up seemed to involve maximum confusion, where we were at the wrong address, or the people weren't waiting outside, or the driver couldn't communicate with the traveler to identify him/her... Plus, we kept driving in circles because the driver couldn't navigate the streets. I wanted to kill myself at around the third time that we drove by our hotel at an hour into the ride. Then, just for some excitement, as one of the last passengers was climbing into the van, the driver slammed her hand in the door. And I'm not talking about a bump and release. She was immobilized with her hand physically jammed in the closed door, pounding on the interior window yelling "Open the door!!" until he finally did. And then, when he finally figured out what he had done, no apology. Somehow her fingers were only badly bruised, though I was sure that our next stop was going to be the hospital. Eventually things calmed down again, and we ended up driving into Newark a full two hours after we were picked up. Though for some extra comedy as we were entering the terminal area, one passenger worriedly asked, "This is the shuttle to JFK, right?" Evidently, the reservationist put her on the wrong shuttle. You get the idea. I give two stars only because we made our flight in the end. BARELY. Taxi rates seem like a steal in retrospect. Friends don't let friends use SuperShuttle. read more

Let me start off by saying that I flew a redeye from San Diego to JFK and made a reservation to be picked up at 5 AM. I followed the directions from the confirmation email, called the call center from the airport pick up area, and the gentleman said to stay where I was and someone would call me in 20-25 mins. An hour later the driver walks in yelling my name. I waved that it was me and he said "one moment" and walked away for another ten minutes. Really? Okay. So I was finally escorted to the van and was joined by two other ladies...fifteen minutes later, you guessed it - still at the airport. Then the driver walked away again. We didn't leave the airport until over two hours after I landed. Do not recommend (the NY one, at least - I used this service in San Diego and it was great). read more

4-stars on the trip from airport "TO any MANHATTAN HOTEL". Less than 10 mins wait, LGA (LaGuardia Airport) to hotels in Manhattan. 0-star on the from hotel "TO AIRPORT". Just my two cents: from any Manhattan hotel TO LGA, GET A CAB! You'll only end up paying like $30 vs. $16/person on a Super Shuttle (SS). With a cab, you can wake up anytime. Eg, we had a 6am flight, SS said to pick us up at 2AM!!! That means 1 AM wake up call for a 6am flight, so we said NO. We went for a CAB - woke up at 4am, grabbed a cab by 4:30 and got at the airport by 5am for our 6am flight. that's 3 hours extra sleep (or partying or shopping or whatevah) for me! and if there's 2 or more of you, you'll end up paying lee on cab ($30-35) than on SS ($16/person x 2 or more). read more

My grievances are primarily with the service FROM the airport; my experiences traveling TO the airport have been fairly seamless (other than this one driver several years ago who offered me a cigarette and smoked in the van after he let the other passengers off... That was weird.). The first time I had an issue was when my flight was delayed and the rep I spoke to on the phone informed me that my shuttle had left without me and the next wasn't due for another two hours. Umm... Ok. I got my refund and took the train. This time around I called SuperShuttle from the airport the minute I found out that my flight was delayed (I have the worst luck) and the rep assured me adamantly that nothing like that would happen again. So I phoned SuperShuttle at around 9:15PM and was told my van would arrive within the half hour. I called again after 45 minutes, and was promised it would only be another 10 minutes. But of course they was unable to issue me any sort of refund without canceling the entire reservation altogether. Now it's 10:45PM and I have just gotten picked up, and we aren't even done getting other passengers. Forget SuperShuttle - if public transportation isn't an option, just pay the extra few bucks for car service or a cab. read more

Figured I'd save the company a few bucks and use this service. After this evening's experience I'd pay 5x the SuperShuttle price from my own pockets the next time I travel to NOT use them: *1-1/2 hour wait time (asked the representative about the advertised 15-20 minute time and she told me "that has nothing to do with us"...then who should I speak to then? The website designer? My internet provider?!) *Pick up car switched repeatedly. *Chaos when they actually decided to get around to picking me up Rode with them before as part of a larger group previously and it was the same story so I should have known. If I could give them 0 stars I would have. Spend the extra money and save yourself the aggravation...TRUST me. read more

I've used supershuttle three times here. Ride #1 Manhattan to JFK - they need better time management. I was the first to be picked up, only to ride 40minutes with the driver as he picked up other passengers. That wouldn't have been a problem, except that the last passenger pickup was around the corner from where I lived! Why didn't they just combine those two pickups at the same time? Gah. Ride #2 JFK to Manhattan - no problems. Ride #3 Manhattan to JFK - shuttle pickup was for 4 am. They never showed up. I ended up taking one of those black towncars to JFK. read more

This is genuinely the worst run service in NYC. I just arrived to LGA with a confirmation for a shuttle, and I had to wait 75 minutes for the shuttle to show up (when I was told it was only 20 minutes wait on my first call). Now that they've picked me up, the driver is telling me that he's dropping off everyone in downtown, and since I'm uptown, I'm going to be last. What's the point of assigning customers to different shuttles based on destination if the system is a complete fail? I couldn't be more disappointed. I could have simply taken the bus, paid $2.50, and gotten home an hour earlier. read more