AWFUL! I found this deal online, saying they would take us to and from the airport, and it seemed like a great hassle-free way to get around. When we arrived at JFK, we were put on a shuttle already full of people (which is fine.... just not what had been stated online). Our driver then preceded to drop off everyone else. We were picked up at 11 am. and didnt get into our hotel until 3 pm. It was ridiculous!! We were exhausted from our red eye flight, starving, and irritated. Our driver practically threw our baggage at us and took off. For pick up, I called in a reservation 2 days in advance. They recommended us to be picked up at 12:20, even though our flight wasnt until 4:30. We took their advice. By this time it was pouring rain and we trudged outside with all of our luggage, at about 12:15. 12:30 rolls around, I call the office and they tell me the shuttle is 2 minutes away. 12:40 - another call, another brush off, the people on the other line keep saying our shuttle is right down the street. Meanwhile my sister and I are getting soaked and are very annoyed. 12:50 - another call and I am livid by this point. They put me on hold and I am disconnected. 1:00 om - We are about to call a cab, I give them one more call, and just as the guy on the other line is saying 2 more minutes, our shuttle turns the corner. 40 MINUTES late. Jerks. No apologies, just throws our suitcases in the back and shoves us into the full (again) van. I would NEVER use this service again. They were horribly rude. For $5, save yourself the headache and take a cab. read more

Was originally told they would be 20 minutes. I have called them 3 times! It is now going on one hour. Really horrible. Please tell me why there is no public transportation from LGA to Manhattan? read more

If i could rate in the negatives this company would get a -5 star!!! I don't want to make my story extremely long so i'll try to keep it short. 1) Worked 5 days straight in New York. Had a pick up time at 3:30pm in Manhattan to go to JFK airport. Plane leaves at 6:30pm, plenty of time? 2) 3:00pm called to confirm they are going to pick me up since i've already made a online appointment. They said yes, of course. 3) 4:00pm called and asked the operator where the van is because it's 30 mins late, they told me their on the way, so i wait. 4) 4:30pm called and asked again where the van is because now i'm getting worried, they say "oh your the last one their going to pick up but their like 5-10 mins away", so i wait since i'm a gullible fool. 5) 5:15pm called and started swell up with anger and the operator says "we will cover your taxi ride, but you'd better grab one now." Well geez how nice of them to tell me like an hour before my flight. 6) 5:15pm-5:30pm frantically running around on the cold Manhattan streets with two huge heavy suitcases looking like a madman but of course the taxis are all full since it's right before Christmas and all. Finally i catch a taxi in front of a hotel right when they dropped someone off. 7)5:30pm-6:15pm the nice taxi driver is zooming through heavy traffic in order get me on my flight and thank god for that taxi driver because if it wasn't for him I'd be waiting for hours at the airport or even spending extra days there. Once i get back, i tried to get my taxi money back (which was $45 not including tip, i tipped him good since he saved me) but all they sent me was the $26 dollar difference, the difference that i paid to get to the airport. The shuttle would have costed me $19 so they gave me $26. I was like WTF!!!! Are you kidding me, after many attempts, letters, faxes, etc to try to get something, nothing was done. The Most HORRIBLE EXPERIENCE OF ANYTYPE of my life. It really wasn't about the money but the fact that i got screwed and lied to so many times and they were not decent enough to even sincerely apologize? I hope they go down, they shouldn't even a business at all. What kind of customer service is that!! Shame on you supershuttle!! You will never, ever get my business again. I'd rather walk than take your shuttle. read more

I used super shuttle from/to LaGuardia Airport on a recent trip to NYC. The drivers were prompt on their pick ups and got me to/from my hotel in a timely manner considering the ride share option. I actually enjoyed seeing other parts of the city while we were dropping off or picking up other passengers. The drivers were friendly and certainly seemed to navigate the city traffic! It was a great option, read more

do you luvv making new friends and want a free tour of new york? then this is your best bet! if you have patience and the time, then you could save some money, sit back, and enjoy the ride while getting to know other ny residents... read more

I had made a reservation on Friday night Sept 20th for a house guest who needed to get to Newark on Sunday AM for a 6:15 flight. The guest left the house at 4AM w/o waking me and waited outside for 30 minutes before calling Super Shuttle and asked where the shuttle was - she was told they were not coming BECAUSE IT WAS RAINING!!!!!!!!!! and THE MONEY WOULD BE REFUNDED. Well, it had drizzled but had stopped raining - no dangerous weather of any kind. They probably had few if any other passengers and didn't want to send out a van. If they can admit to themselves that they are not a reliable full-service company and have enough intelligence to figure this out the night before, they could have at least had the courtesy to call the night before rather than leaving someone stranded at 4:30 AM on a Sunday morning and coming up with such a pathetic excuse!!?? My guest woke me in a panic and I got dressed and hailed a cab for her. As of today there was no credit on my card. I HAD TO CALL THEM. I was told I was too late to request a refund!! and my complaint would go to their advocacy department!!!?? This company is TOTALLY UNRELIABLE and their actions are egregious, loathsome, disrespectful and pathetic. Use at your own risk and don't expect to be treated with any courtesy or respect. read more

Came an hour later than the proposed pickup time. The driver was also unpleasant and aggressive. I was almost late to my international flight. After years of serving in nyc, they still don't account for pick up times and traffic in the city. Never using this service again. read more

Worst service ever!! Over an hour wait. I will never use this service again. The main dispatch office was called and was told "he is on his way". read more

I had a great experience with SuperShuttle they really made the whole process hassle free. They were timely to and from LGA to Manhattan and the drivers were great. read more

One hell of a ride... took us over 1.5 hour from newark to Times square. The driver was very reckless and had a hard time keeping the car inside the lane. Nearly hitting the car infront of us serveral Times. Not recommended read more

This was my first time using SuperShuttle. We landed early at JFK Terminal 8 at 4:55 pm. I went trough the online check in process on the app and followed the directions exactly. We collected our luggage and pressed the complete check in button on the app. Then we waited and waited and waited some more for a driver to be assigned. I inquired with the SuperShuttle representative at at 5:45 pm as to the status of our ride. He stated tht he was short on drivers and it would be 15-20 more minutes. Finally about 6:30pm I Inquired again, this time with the red coat customer service agent (because the SuperShuttle rep was no where to be found). She called the dispatcher and was told our driver was at Terminal 7 and be be there in about 10 minutes. About this time I got a notification on the mobile app that a driver had been assigned. I followed the driver on the app and he sit at Terminal 4 (not 7 like we where told) for about 25 minutes and so, we waited and waited and waited some more. Finally about 7:10 the SuperShuttle rep show back up and asked why we where still there???? Ugh shouldn't he be telling me that!!! Well the driver showed up to Terminal 8 about 10 minutes after that and we where able to get in the van and start our journey to the Hotel. We finally made it to the Hotel in Midtown Manhattan at 8:05pm (over 3 hours after landing) This was the worst first impression with a service that I have ever had!!! I will not be using SuperShuttle (no matter the location again)!!!! read more

Honestly, only 1 star because I can't give 0. Tried to use it from Newark and followed the directions, then got a frantic phone call saying if I didn't get outside I would be left. Didn't matter. I got left anyways. Waited for a few other super shuttles and finally gave up and took NJ transit home. Lost 30 dollars and my sanity. Wouldn't recommend it to even my worst enemies. Nothing worse than being exhausted from traveling and thinking you have everything together and then just not. read more

I had a terrible experience with super shuttle and will not be taking the service ever again. The car crammed way too many people in at once and what it seemed like we were going straight to the airport but instead made 8 other stops to grab more people!!!!! We even had to wait 20 min for one person to come out when we should've just left them. It took an hour and 45 min to get to the airport causing my to rush to my flight. Next time I'm taking AirTram. read more

I had a problem with the shuttle between JFK and my hotel in Manhattan at Christmas. SuperShuttle resolved my complaint quickly and efficiently through Delta Vacations. I am very impressed and would highly recommend SuperShuttle as they were very helpful and made sure I was happy with their service. Thumbs up. read more

AHHH! I give you a little more cred than SuperShuttle in San Francisco as I have given up on them completely but damn, get some drivers that are on Prozak but drive fast not those that I have to wonder can ever smile and say hey have a nice day! read more

I have been using Supershuttle for decades and only had a problem once when they failed to pick me up to head to the airport. This time they canceled my already paid for trip 6 hrs prior to my pickup. They sent me a text at midnight to advise me that my 6 AM pick up was canceled due to routing issues. Well what the hell do you expect your customers to do at the witching hour trying to get an alternate ride 6 hrs before they need to head to the airport at Christmas time. Every Uber, lyft, limo, car service was booked. I had to pay $85 to take a yellow cab. never mind never slept cause I was trying to find another means to getting to JFK. TERRIBLE CUSTOMER SERVICE....I called 8 times and was either disconnected or transferred to a dept that had nothing to do with my issue and once the rep laughed at me. Canceling an already paid for round trip at the last moment is no laughing matter and I am sure if it happened to her she would not find it amusing at all. I was not even screaming for her to find it so funny. Typically NYC hispanic attitude from the rep that was for sure. As a Director of Customer Service in the luxury fashion industry for over 50 yrs I can tell you I would NEVER hire these reps as they are clueless and for upper management to treat their loyal customers of decades like this is repulsive. Not even a SORRY from these people. I will NEVER use them again and will tell EVERYONE about my experience. Guess upper management never heard of the domino effect. read more

Made a reservation over 2 weeks, to wake up an hour and 30 minutes from our pick up time that our reservation was cancelled. When requesting to speak to a representative on the phone they kept hanging up or refusing to assist. When speaking to a so called "manager" on duty all she said was due to being bought out super shuttle will no longer provided services. If you were "bought out" why the hell didn't give a notice or decline any reservation after 12/30/2019. People who make reservation with shuttling services are tourists and not locals. Learn to be professional and maybe a "bought out" would have not occurred. No type of remorse or sympathy. It's the day before New Year's Eve, should've planned ahead of instead of notifying your customer a few hours before their dam flight. Didn't even offer any voucher or code for the inconvenience. Worst shuttling services ever. I advice anyone to proceed with caution if not you'll be stuck scrambling for a transportation. read more

Absolutely horrible. The van broke down and no one told us, therefore we were left hanging around. No one called to let us know. We may miss our flight now. ZERO stars, never using again! read more

My Super Shuttle experience in NYC was awful! I will never use them again! When my daughter and I landed at LaGuardia, we used their online app to let them know we needed a pick-up to our hotel. The estimated pick-up time given to us was 15-45 minutes. We waited 1 hour and 2 minutes before our driver arrived. When I texted the driver to find out his arrival time, he never responded. Our driver then chose a route through Queens that was horrible and it took us another hour to get to our hotel on 46th St. in Manhattan. I should have trusted my instincts and cancelled my return trip ride, but since it was prepaid I went ahead with it. Our estimated pick-up time was 2:25 - 2:40 p.m. Our driver arrived at 3:12 and also picked up another couple at our hotel. After he loaded them, he hopped back in his van and was about to leave. I ran up to his window and told him he was supposed to be getting us too. He looked at his itinerary twice and then responded "Oh, I thought you were at a different hotel." He never apologized for almost driving off without us. When I commented on his tardiness he just laughed and said, "Yeah...traffic." Luckily there was hardly any line in security when we arrived at La Guardia. If there had been, we most likely would have missed our flight. Never again will I use Super Shuttle! read more

We had the worst service this evening coming out of Dulles Washington Airport - we waited for over an hour in the cold - it had snowed - my husband is disabled - we were lied too about how long the shuttle would be - each time we were given updates we were told another 5-10 minutes. Our service was to be private only to have my husband wheeled out in the snow and freezing cold to a van that was already packed with people for us to share !!! I would recommend a cab or Uber in the future. Prepaying for a service that already was provided their gratuity was not worth the aggravation and utter disappointment !!! read more

We drove around NYC for 2 hours picking people up before even getting on the highway to go to JFK. We're still driving....

This was a truly rare occurrence. Although I booked a shared ride, I was the only one in the SUV. [I had booked for a van.] I was impressed they made that decision. The price is very good and I will use their SUV service in the future whenever possible. It always surprises me how far it is from Newark to Manhattan. The price is great and considering the convenience, it's worth every penny. The other alternatives are a bus to the city that drops you someplace [and then you have to either take a subway or a taxi] or the endless trip to get to the train, which also means you have to take a taxi or a subway at the other end. This seems like a no brainer to me. Also, I received a text from them as the plane arrive, telling me exactly what to do and where to go. read more

I also wish I could have given 0 stars. I went from JFK to midtown and back last week. Here's the story.... Where to begin? It took an hour for me to be picked up from my terminal (don't believe this, we don't have a van at the curb but we'll be there shortly business) They do not organize the vans well so there are people in the same van who are going all over the city, not at all efficient I called to confirm my return ride and sat on hold for 20 minutes only to find that my reservation was screwed up in the system and i would not have been picked up at all if I hadn't called! I called again the day of my flight trying to move the van ride up so I could catch an earlier flight and avoid bad weather, another 20 minutes on hold, another round of being told my reservation was in the system wrong! I finally got it sorted out about 45 minutes later. (Can you tell what percentage of my 2.5 day trip I've now spent dealing with this inept company?) When I was picked up for the airport (late, again) I sat in the front seat of the van because it was full. I had the most harrowing ride in a vehicle I have ever had in a first world country, and this would beat out many of the rides I've had in the developing world as well! The driver ran red lights, stopped in the middle of intersections, even drove on the wrong side of the road at one point! I was shaking by the time i got to the airport. Because of all this, opted not to tip the driver, as I don't believe tipping is mandatory when I was afraid I might die. He then proceeded to yell at me at started to follow me into the terminal. I quickly got away from him and into a crowd. Another call to Super Shuttle. Another 20 minute wait, 3 operators, and I was finally able to file a complaint. I heard back from them that they would refund my money and send my comments to the driver. No one really took down my story, no one seemed all that concerned about the major safety violations that took place. Sure, it's great I have my money back, but what about the dangers to all of that guy's passengers in the future? And what about any semblance of customer service? Stay away. Stay far away from this company. Take the subway or pay twice the price for a cab. You'll be very glad. read more

This was such an affordable, convenient way to get dropped off at my Manhatten hotel from the airport. Prompt and courteous.

Made a reservation for 12:50 a.m. pick up. At 1:07, I received a text informing me of my vehicle assignment and guest number. At 1:32 a.m., I received another text stating that I've been reassigned to a different vehicle. At 1:42 a.m., I received a call from the dispatcher stating that it would be another 45-60 minute wait. At 2:50 a.m., I called to ask for an updated ETA. I was directed back to the dispatcher who informed me that it would be another 30 minutes. It is now 3:21 a.m. and I am still waiting. There has been no offer for compensation for the extreme inconvenience this has (and continues) to cause me. Completely unprofessional and unreliable service. STAY AWAY FROM THIS SERVICE. read more

Called dispatcher who told me to wait at ground transportation. Driver #662 arrives 25 mins later to tell me that he won't take me because I m going to battery park city. Dispatcher says he can't help me. Then who can then? So I wait 25 mins to be told they don't care and I m stuck To find altn Svcs. read more

I don't even want to give this stars! Worst experience I've ever had. My flight got in to New York JFK airport at 5:30am, pick schedule was at 6:00am didn't show up till 6:30am. I didn't make it to my des intimation which was a 30 minute drive from the airport till 10am!!! 4 fucking hours in a gross ass shuttle bus. They drop off 10 people. So ya you get your money's worth of you wanna waste your time. I'll never take this again. read more

Never, ever, ever again.... I took the Super Shuttle in December to JFK. Ghastly is too mild to describe the experience. I had asked for a 3:15-3:30 pm pick up. Was downstairs waiting at 3:15 pm. The van arrived at 3:30 pm. The guy stops the van across the street from my building, and gestures to me to cross the road. Hello?! He can see I'm standing there with 2 large suitcases plus a handbag - how does he expect me to cross the road with luggage?! When I called out asking him to pull up outside my building he started yelling at me about how this wasn't a limo service and that I couldn't expect door to door pickups! I thought the whole point of the service was that they DO pick you up at your doorstep so you don't have to be crossing the road with heavy bags! Then when he finally turned, the driver started giving me a hard time about how I had too much luggage when their own web site says 2 suitcases plus one handbag per passenger is allowed. There were a bunch of people in the van all shocked at this guy's attitude. At that point, I should've just said "hell with the $21, I'm taking a cab" but I didn't. He then picked up 2 other people, both of whom were late, in one case by 15 mins and in the other by 10 mins. And guess what? He didn't say a word to either of them! So with all the delays plus Christmas eve traffic, it took us 2 FULL HOURS to reach JFK (in a cab from my place it normally takes 30 mins ith light traffic, 45 mins with normal traffic). The girl next to me had a 6:30 pm flight, I think she missed it. Mine was at 7 pm so I was still OK, but only just (I was flying international and they were only a few minutes away from closing check-in). My conclusion: yes, a cab costs more than double ($45 plus $5 toll) but it's worth it to avoid the sheer stress and frustration of sitting in that van! Not to mention, getting yelled at by the driver for expecting Super Shuttle to live up to its stated service. I should've read the Yelp reviews before booking it. Live and learn.... read more

Used Super Shuttle for transportation for JFK to our hotel near Central Park. Ride to our hotel took 4 hours, traffic was an issue however the time it took to drop others off before us was ludacris. Drop offs not efficiently planned. Called ahead the day before our departure to schedule a pick up time for a 4pm flight departure. They gave us a pick up time of 1pm which was fine, however we spent so much time picking others up before heading to the airport. 45 minutes into the trip we were within 5 blocks of our hotel, not kidding. After picking up one person we would circle the block at least once and pick another up. We didn't make it to the airport until 3:15, 45 minutes prior to departure. Luckily there were no lines for bag check or security. The long ride aside, the drivers were both incredibly rude. Didn't say a word unless spoken to. And when we asked a question their response was inaudible, when we asked them to repeat themselves they wouldn't. I'd say use whatever other mode of transport available. This simply was a waste of our time. read more

Their customer service was not reachable after multiple attempts . Driver had left without calling or leaving message

When traveling to New York we had to travel to JFK from the Hilton towers. This was during the big Israeli Day Parade. Traffic was unbelievable and cabs were almost impossible to find. We saw a Super Shuttle and the driver offered to take us to the airport. His name was Abdullah and he was the best driver I've ever seen in New York. He navigated through the traffic and got us to the airport with plenty of time to spare. It was an absolute miracle. He squeezed through tight spaces easily and knew the layout of the city well. The driver was very friendly and helpful. We didn't have cash and his card machine broke. he made special arrangements to call into the office to get credit card payment authorized for us. He went over and above the call of duty. His calm attitude and happy personality were positive and upbeat. With panicking travelers an employee like Abdullah is an asset to any shuttle service. read more

Run!!!!! This was the WORST experience I have EVER had! I chose Super Shuttle as we had used them in other cities and they have been a good option. We had a reservation for a flight arriving at LGA Laguardia in NYC at 3pm. I called like they said once we were ready, which I did at 315 once we had our bag only to be told there was traffic and it would be about an hour, is that ok? I said, what option do I have? As I had already paid, we waited. At 415 we called again and were told, the driver will be to you in less than 5 minutes. I got a text saying so as well. The driver NEVER appeared. At 445 we got an Uber to our hotel. Instead of the $40 we paid about $65 and was happy about it. I will gladly pay the extra money next time. They LIE and NEVER show up. If you have. A reservation for a 3pm flight arrival, the van should be there within 30 minutes at most. Don't tell me there is traffic. It is NYC! There is ALWAYS traffic! You are a transportation company...figure it out! read more

Worst service. I waited 50 minutes for already prepaid ticket. Never, never again!

AVOID AVOID AVOID! Okay, I had two not-so-bad experiences with them but yesterday put me over the top. Eleven people in the car, we were two blocks from my apartment, and it appeared I was to go on a round robin with them and be let off last. I asked to get out AND THE DRIVER WOULD NOT STOP. Finally I had a fit from the far back seat and he stopped -- now many blocks away, which I then walked with all my luggage. Should have taken the bus, half the price, and the walk would have been the same. I asked for a refund. Will report if I get it. read more

I had a wonderful experience. My driver was prompt, the van was clean and the service was prompt. It seems from reading reviews that the problems are for people who are getting picked up at the airport. I was picked up from my apartment and based on that experience I would use them again. read more

Picked me up on time. Got me there way early. However, the driver was AWFUL-- did not speak to anyone, threw receipts at people, cut people off in traffic, did not get out or help me put my bag in the van, talked and played on his cell phone the whole time, had loud rap music playing and was filling out his driving log at red lights. NOT SAFE. One passenger even asked him to be more careful and he replied No, that's ok. Cheap, effective way to get to airport, but nothing glamorous or courteous about using SuperShuttle. read more

I was unable to book a reservation on their site - it simply doesn't function - tried 2 browsers - took a cab.

I took SS from home to JFK and back. I was lucky since on one way I had only one additional passenger and on the way back I was alone. Pickup in both cases was very well organized and on the way back the waiting time was only a couple of minutes. Thank Van on the way back was pretty old and no particularly clean but altogether it was a food experience read more

Do NOT choose SuperShuttle! Upon arriving in New York at JFK I checked in as instructed and was told it would be approximately 20 minutes until my shuttle arrived. After 30 minutes I was told it would be 5 to 10 minutes longer. After 40 minutes I was told it would be 5 to 10 minutes longer. At 60 minutes the shuttle arrived. 45 minutes prior to my shuttle pick up four days later I was told that my pick up time would be an hour later than originally scheduled. With the time needed to get to the airport and drop offs I would not have been able to get through security to make my flight. As a result I took a Lyft car to the airport. I tried to contact SuperShuttle an hour before my pick up and could not. Nor would the app let me cancel my pick up and there is no phone number to call. I emailed them to let them know that I was canceling my pick up. Evidently communication is so poor that my driver was not alerted and I got several texts letting me know that the driver was waiting for me outside my hotel. 2 days have passed and I still have not heard from them in response to my email. This is a poorly run company with seemingly very little regard for the experience of the client. Find another way to get to the airport or to your hotel! read more

They get a 1 since I can't give a negative number. They left us stranded on a corner a 3:30 in the morning although we prepaid. They first give one excuse and then another. The only service is taking your money read more