We are so disappointed with EoS…read more. They are constantly taking money from the account for services not being rendered. We have spoken to the local management and reimbursement was promised but instead another payment was drafted. Email submissions have sent ABC the billing company for EoS. We must get this corrected..

I've been a member at EōS Aliana for about a year, but after moving, my friend and I wanted to…read morestart working out together and meet in the middle. Since I have the Willpower membership and can go to any location, I suggested the Sugar Land location. She decided to sign up there on her own, and that's when everything started to go wrong. After she signed up, she was offered a "free" personal training session, and we decided to do it together. During that session, we worked with a trainer named Joseph and made it very clear multiple times that we were on a budget and could not commit to anything long-term. He reassured us more than once that we would be able to cancel at any time. He even apologized later and tried to make up for the confusion by offering another "free" session, but by that point the situation had already gone too far. That reassurance is the only reason we agreed. As soon as we realized the cost wasn't manageable, we came back in person to cancel--multiple times. Each time, we were left waiting for long periods with little to no help, while staff stood around and watched. On top of that, no one ever answers the phone, which makes it nearly impossible to get assistance without physically coming in. The way we were treated during this process was honestly shocking. Instead of being helped, we were met with resistance and dismissiveness. The fitness manager, Mac, went as far as implying that we were "scamming" simply because we were trying to cancel--based on what we were clearly told when we signed up. That was extremely unprofessional and uncomfortable. At no point were we trying to take advantage of anything. We were just acting on the information that was given to us upfront. The lack of accountability and communication has made this situation way more stressful than it ever needed to be. I will say the general manager took the time to listen, which I appreciated, but there has been no follow-up since then. Honestly, the most disappointing part of all of this is that my friend was treated so poorly after I was the one who recommended this gym to her. What should have been a positive experience for both of us turned into something stressful and upsetting. After this experience, we will not be returning to this location at all. I will either continue going to EōS Rosenberg, switch to another gym like Amped Fitness, or possibly cancel my membership altogether. This was just a horrible experience overall. If you're considering signing up for personal training here, make sure everything is clearly explained in writing before agreeing to anything. Verbal promises do not seem to match how things are handled later.

Well the rumors are all true. This place is ELITE! Big gym spaces, LOTS of amenities, the crowd is…read moremostly experienced lifters, so it can be intimidating for newbies, but if you've got the cash and you're serious about transforming yourself, this is the place to do it.

Came here after we were promised a free one day pass from the chevron marathon expo which turned…read moreout to be a lie. The front desk rep was extremely unapologetic and rude and told us we should have gotten a written statement for the free day pass?! What?! I'm extremely disappointed at the lack of customer service. I was so excited to try this gym but for $29.99 for a day pass, I'll pass. After we were disappointed and left, the front desk rep didn't even care. Even an apology would have gone a long way but hey that might cost me another $29,99!

My friend raved so much about loving her cycling class that of course I tagged along. In order to…read moreaccompany someone as a guest you have to pre register online. Once there you scan your guest pass. The welcoming process wasn't that welcoming by the front staff workers. They barely made eye contact or anything. Location for the class was odd being off in the corner from a gym full of kids in a summer camp. Yet once we entered into the cycling studio Dan definitely did bring a more bright and uplifting aura. The music was vibrant and the exercise was nice and challenging. The spin class is every Tuesday at 6:30pm and guest can come every 60 days I think but you can't reserve a spot in the class. You'd have to wait until a spot opens. So that can be a bit nerve wrecking if many come that day. So shoutout to Dan for making the experience amazing!

Too bad they don't follow up on emails. I went in for a visit . Jarvis was very nice . However I…read moredid email regarding my insurance and why this gym isn't on my Wells on Target through Blue Cross. No one has responded. I guess they don't want new members

There's a lot of hate for this gym, but for the price, you really can't go wrong! For their grand…read moreopening promotion, it's: $1 Signup fee $10 Per month $49 Yearly fee $170 per year basically. That's not bad for what you get compared to some of the other gyms. There are plenty of cardio equipment, a small area for free weights, basic showers (no soap or towels included). The place is open 24/7 too! The color scheme inside does get me though. Feels like I'm entering a kids theme park.

Needs more flat/adjustable benches and dumbbells, I couldn't get to anything I needed to do..read more

The gym is ok but Elevate Sugarland is HORRIBLE a Personal Training that is inside FC they are…read moreseparate(didn't know) signed up with I thought was going to be my trainer NO she was not they gave me over to 3 different people I signed up with the intentions of having a certain person! Then trainers were late or NO SHOW! Paid up front first it was had to lock in for a year then my husband was able to pay 3 months lock in went back and Elevate said I had to pay 6 months in advance LIES I paid 6 months in advance but with the intention of having a certain trainer, I am very dissappointed in the service ELEVATE is providing after I paid 6 months training up front. Talk to FC and they knows nothing about ELEVATE can't cancel my Personal Training and refund my money! Here we go after calling and emailing ELEVATE for 2 weeks finally got A! thats her name on the mail explained to her my situation and of course they will not give me my money back. Explained that they lied and said I had to do 6 months told my husband 3 months and my daughter 12 months and Im not getting the trainer I signed up with or the days and times. Oh did I say the Lady I signed up with got Fired! Im tired of going back and forth with A on canceling my membership with Elevate not Fitness Connection! Anyone have had this experience with Elevate! Hoping my Credit Card can get some results.

This gym membership is horrible if you are only trying to be there for a short time they still…read moremanage to squeeze you of bs annual fees and try to take hundreds away from end though this is a 20 a month gym , and try to charge yearly round price fees for only being there a month

I signed up for a 7-day pass during my trip…read more Since it was my first time, I had to go through the whole spiel with the front desk staff. Unfortunately, I don't remember his name, but he was extremely friendly. He checked my strength, flexibility, etc. At the end, when he asked if I had any questions, I asked him to help me on the leg press and he did! He suggested other workouts I should do afterwards. I came during the day time, when it wasn't busy and in the afternoon when it was busy. Both times were pleasant. NO ONE slammed their weights!! Was there a lunk alarm?? Everyone seemed respectful of others around them, asking if they can jump in between sets. However, wiping down equipment seemed to be a foreign concept here. They have the standard equipment that would be at every gym. All the weights are on the first level and the dreaded cardio on the second level...although the stairmasters are on the first. They also have cycles throughout the gym, I was excited to hop on one for the first time in years. Can I just take a moment and point out the old and rusty machines?? This isn't my home gym, but still...why haven't they been replaced? I get that they aren't broken or in need of repair, but all that rust can't possibly be good. The bathroom/locker room areas were surprisingly clean. Would I return? Maybe...when I'm back in the area.

The facility operations manager Xavier is very disrespectful and unprofessional and racist. Also,…read morethe Aqua fit instructor Margie as well. They will shut off the jacuzzi without any notice or sign posted if the aqua class is going on. Margie likes to scream at people and act like she's a major shot caller, even though you are the one paying for the gym membership. Don't waste your time here!!

Our family LOVES Spenga! It's an excellent work out and great for our whole family! My Husband &…read moreSon like the strength training & the free weights are an added bonus. Both of my Daughters LOVE taking the classes. Especially when Danica is teaching. Danica is great at motivating and encouraging the class without coming off as too aggressive for the early morning sessions. The entire gym has a fun family vibe & the staff treat everyone like friends instead of clients. Shout out to the front desk workers for always being so cheerful & welcoming no matter what time of the day! These classes yield results & are great for beginners as well as professionals!

Recently had a bad experience I was few minutes late and the general manager didn't let me in told…read moreme to wait for couple of minutes because it's dark in the spin room. And then told me you can't go inside until the entire spin session is over. She wasn't rude but not friendly. What management needs to take in consideration is there is traffic in the morning. Customers pay money for these classes it's not free. There are plenty of other gym options in the area with better customer service

--- **One Star**…read more The gym itself is **clean, convenient, and reasonably priced**--that's the only positive. I am a **special operator in the military** and had my orders changed, which required me to relocate. I went **in person**, spoke directly with the **manager**, and followed **exactly** the steps they instructed to properly cancel my membership in a professional manner. I also **paid two additional months in full** to exit the contract, as required. Despite doing everything by the book, I am **still receiving letters claiming I owe money**. Their **billing practices are deceptive and unacceptable**. Once they get access to your **checking account**, it becomes a nightmare. My advice: **do not give them your bank account information**--use a temporary or cancelable payment method if you value your sanity. Based on my experience, I would **not recommend this gym**, solely because of how they handle billing and cancellations. The pattern is clear when you read the other reviews. Clean gym. Convenient location. **Unbelievable billing deception.** Stay away. --- If you want: * A **shorter, punchier version** for Google * A **slightly toned-down legal-safe version** * Or a **copy tailored for BBB / Consumer Protection complaints** Just say the word.

Went in to try to purchase a membership ship for me and my family (wife,brothers, and mother) and I…read moreasked a question about the 3 day free pass and the (bald) employee instantly turned hostile and had a very disrespectful attitude towards me, I was very turned off and will now be trying new gyms!

Super friendly not crowded atmosphere with top instructors who really know how to set the tone for…read morehigh end exercises. As a health professional for over 20 years and former group exercise instructor, I can see how the Instructors motivate with a specific exercise strategy . They have helped a former patient of mine to get ready for Army officer training and it has made a big difference in his fitness being able to climb up large obstacles courses with heavy packs on and crawling under barbwire at Army base. Highly recommend if you want a smaller gym with huge experience and skilled instructors that offer personal instruction.

Houston I have finally found my place for fitness. This specialty gym offers small specific…read moretraining classes that are some of the best I have seen. From HIT classes to strength and conditioning, it has made a difference in my ability to ruck at Army training with #35 on for 13 miles without feeling I couldn't make it. The staff is highly trainied with former professional soccer players and others doing the classes. Their staff really understands what is needed to improve my flexibility and strength. Thank you to Natalie, Mark Jeremiah Lana and Julie for the extra time to make sure each class is personalized, professional and Specific to my needs.

Finally, a powerlifting gym in the Stafford area! Iron cowboy is tucked away in a plaza right off…read moreof Murphy Road. Right when you walk in there is the check-in desk on the right and two treadmills on the left. There are also Monster & Reign energy drinks for you to purchase if you forget your preworkout. If I recall correctly, Iron Cowboy has 6 racks and 5 deadlift platforms. The barbells, plates, and many of the equipment are all brand new! I also love the details on the equipment featuring Deathgrip Derek's logo. As for accessories, it is a little limited but you can definitely get the basics done with the machines available. It does get a little crowded in the evening time since that's when most people work out but the members are all kind enough to work in together. Speaking of kind, I got to meet the owners Derek and Maggy- they were both very welcoming and I am super excited for their ideas on expanding the gym in the near future! Overall, solid gym and I am looking forward to coming back and getting a workout in! For more information, check out their Instagram page @iron.cowboy.gym P.S. This powerlifting gym has a water fountain and AC which is a must during the summer time in Houston.

Great gym, great equipment. Owner is legit, runs a great business and has developed an awesome…read moreCommunity