They would not accept my groupon. They looked at it, scanned it. And then took us to our rooms after I was undressed they asked me to pay in cash. I paid 96$ for the Groupon they charged me another 130$. My Groupon said redeemed on the app. On top of that, all the services advertised were not provided. No hot stones no body scrub. I asked for a receipt they refused. I asked to pay with a card.They said they were charging me a 10$ to 15$ dollar fee to do that. Worst experience ever. They told me I had to go through groupon to get a refund. The pics on the website are misleading as well. read more

Suphattra's Retreat - Day Spas Near Me - Orange, California

Horrible experience, after receiving a back massage; they requested TIP money and I haven't walked out of the room. The ladies were very rude! DO NOT GO HERE! They are here to STEAL from you! read more

Its a horrible experience as is they are doing it for free that lady dont know how to talk with the customers . they dont even understand English properly only thing is they know how to get money first from the customer then they show attitude i dont know what type of people gave them some 5 stars read more

I thought I would give them one last try, it was the 3rd and final time. This time a different masseuse, and she was lacking technique. I paid for 30min and in and out of there 15min. Then she wanted a bigger tip after i gave her $20 even tho she short me on my time! read more

Carol gives horrible massage. She tried to give me the old rub & tug, I said no but she kept insisting. You'd think this place was a brothel! Worst part was the way she was laughing at me because I didn't want her illegal service. read more

I gifted a couples massage to my parents and they were disappointed with the customer service at this place. They just went and let me know that the man and woman working there were unprofessional during their massage, talking with each other the entire time. The man massaging my dad kept coming in and out of the room, and even ANSWERING HIS PHONE during the massage. On top of that they cut the 50 minutes short and instead only gave a massage of a little over 35 minutes. Since the massage had been paid for by me in advance, the man and woman still demanded a tip. Of course that wasn't given. This is frustrating and highly disrespectful. Gifting a massage is meant for a relaxing time, quiet and peaceful. Not a rushed experience while your masseuses are having a full blown conversation disregarding their customers. I would not recommend this place. read more

Saw they offered facials. Called and was told to come in. The business immediately sent me a text so I sent a screen shot of the exact facial I wanted. Again, I was told to come in. Got there and was brought into a massage room and told to undress. She spoke little English. Had already charged my card $68. The refused $65 cash. Manager finally gave me full amount. What a waste of time. read more

My girlfriend was overcharged, provided with less massage time, and criticized when she voiced her concern. I took my girlfriend here for an hour massage but she only got 50 minutes. She didn't say anything but then, on top of getting less time, was charged $75 instead of $65. She used my card to pay, so I will also be disputing the charge. They took the card to the back, and came back with the overcharged amount. When she complained that they charged more than the quoted price, the staff member said, "It's the least you could do." We always tip but was not even given a chance here as the staff member charged what she wanted. I see other reviews here claiming overcharges, so it seems to be their way of running business. in addition, when I called about this, the guy who answered speaking English, eventually pretended he didn't understand and kept speaking in another language. read more

I found Suphattra's retreat while looking fora place that did facials for me. Didn't want to go to ladies place or a massage parlor type place either. I called, got a great price for a gentleman's facial and a foot massage. So I drove on over and was greater by Vivian, who was to be the facial lady and Mary for the foot massage. I will say that I was a bit nervous, never having been to a skin care place 5 of these ladies were all business and very polite and friendly. Soon I was drifting off as Mary massaged my feet and legs while Vivian worked on my face. I am totally relaxed now, looking and feeling good. Definitely a place to go for professional attention. read more

Would rate it a zero but Yelp doesn't allow it. I was highly disappointed with the service. My boyfriend and I went in for a couple's massage and we walked out uncomfortable and dissatisfied. My boyfriend's neck was somewhat tense but not bad. When we walked out he said that his shoulder and neck hurt a lot. I touched his neck and he was very tense, it felt very stiff and he had a big knott one both sides. He'll be going to a chiropractor tomorrow since it hurts a lot. My "massage" was also not good. The man that "massaged" me just rubbed his forearm on my back and legs, but not once did it feel like a massage. My boyfriend mentioned that the lady that massaged him touched his private area and the only reason why the lady didn't go further was because he jumped and kinda moved. He felt very uncomfortable but didn't want to cause a scene. I always like giving spots the benefit of the doubt and I highly regret doing that with this place. Never again!! read more

This hurts my heart . I have been coming here for a fews years . I would look forward to a deep / back walking massage when I came to the Anaheim area for work . Sounds like ownership changed 3 months ago . Let me just say all the previous workers are gone . Lee who gave me a massage was less than par . Walking on my back isn't a back massage . I will look for a new spot . read more

Review on brow wax only: I just stopped in without an appointment and they took me within seconds, huge plus. I was asked how I wanted my brows, another plus! She took her time and was helpful, however after all was said and done, I want to cry! My brows are NOT anything like I described and what's left is a pencil thin mess! Not only do I have to cover my brows now with my hair, she told me there was a $2 service charge fee with credit cards. Which is NOT disclosed anywhere on site. I'm livid. I was still nice and gave her a tip, but paid for something that I'm so embarrassed about. Skip on coming here for your waxing needs. read more

Suphattra's Retreat - Day Spas Near Me - Orange, California

So I have a real bad back. I was in a car accident 15 yrs back going 110-120 mph. I was in the back seat the car spun out, and I went out through the windshield.. I m lucky to be alive, so I know about massage parlors, Chiropractors,ext. I came into Suphattra's today tired Nd hurt from my Chiropractors body alignment. The best thing I could have done. The massage Hannah gave me was a deep tissue massage. It was not only the best massage I have received but an awesome clearing and calming experience. I will be going here regularly from here on out! If you want to find a good massager for a great price go here. I would recommend this place to all. read more

Gave a hundred dollars for a 60 minute massage. They told me after 30 minutes I was done. I asked for my change, she said I didn't pay her yet. I have had some of the best massages here. Last 3 or 4 times worthless! Ownership change. I will never go back to this place again. Please do not waste your time or money here. In my opinion this place was a 5 now its a 1. read more

I wanted to try this place since last year, because of their suggestive deal of $49 massage, in a Thai Spa. I kinda assume it was Thai Massage... but you know the story with ass-u- me, right? Once again my left let and back were acting out. Time to get stretched and massaged, so I thought about trying this place Called this place and booked an appointment with a supposedly deal $69 for 1 hr massage and 1 hr facial. They asked me for the credit card info upfront, which I thought it was a bit too aggressive... but that's just me... Great Deal, uh? Well not so much... Suphattra's Retreat is a nice place, very well decorated with Thai elements, flowers, pretty pillows etc http://www.yelp.com/biz_photos/suphattras-retreat-orange?select=8veGc40McvY51kvoZhouTA http://www.yelp.com/biz_photos/suphattras-retreat-orange?select=8veGc40McvY51kvoZhouTA#HlDNj-LPkb9BVtlAd6Xc4g http://www.yelp.com/biz_photos/suphattras-retreat-orange?select=8veGc40McvY51kvoZhouTA#FA5tTrW_THGzBmNLtuFAdw I had to fill some forms and then I was in my merry way to get my massage. The room was pretty neat as well. I had this pretty arrangement http://www.yelp.com/biz_photos/suphattras-retreat-orange?select=8veGc40McvY51kvoZhouTA#gP6kr-Uv1n20yEh236B_tA Then the masseuse came in and started massaging me, when I asked about the stretching (as in Thai massage) she completely ignored me, and kept asking me "is it ok? is it to hard?" I asked her twice and gave up. Maybe that was all her English? I'm not sure... Then some other lady came in and told me she was doing my facial. The facial over all was kinda meh, like a $20 facial... Bottom line I didn't get a Thai massage my leg and back was craving, but a regular table massage. Don't take me wrong but it somehow helped with my pain but it wasn't what I expected (and craved) The facial was ok but when I got home I realized that the esthetician left in my face pieces of the last mask. I t looked kinda funny but IMO that's quite unprofessional! not to mention embarrassing for me =( Granted the room was kinda dark, but still that's not excuse... One more thing, when iIwas leaving asked about the Thai massage and i was told it was an "enhancement" of the regular massage and it would have been $20 more.. so the price wasn't as good as I thought. Moral of the story: You get what you paid for. or at least in this case I did... read more

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Appointment. I was able to easily make an appointment for a massage. The representative who I spoke to told me that a female masseuse would be available. However, when I showed up, a male masseuse was assigned to me. No other masseuses were available. Room. The room had a sliding room. If anyone in another room was loud, you could hear them. The massage bed was comfortable, however, it was next to the facial machine, which did not add positively to the vibe. The room temperature was also too cold. Massage. The masseuse was ok. I did not feel more relaxed after I left. Although the massage was not bad, it was not great either. Final comments. I will not be returning to this location or recommending others. This business would benefit from more training for the staff and offering a more relaxing environment. read more

I found this massage place randomly on yelp. I never knew it existed in the city of Orange! It's very close to the block/the outlets. Parking is available in the small private lot, next to a new "healthy" Mexican restaurant and Pita Hot. They have a yelp deal, but you don't have to get it through yelp. They already have the deals in the store. I really needed a massage/time to relax due to a lot of stress. I was hoping that Suphattra's would help, but after the hour I felt more groggy.. I paid $59 for an hour of Thai + Swedish massage. Thy was really gentle - she was new, so maybe that was why she was more timid. My friend, who had been here before, said she had Tina, who caused a more painful massage.. So I guess it depends on who you get here. The lady at the front was very smiley and friendly. Thy was very nice. I might be back because they do take walk-ins (but maybe it's better to at least call a few hours ahead of time). read more

Suphattra's Retreat provided me with an afternoon of relaxation after a long week of work. The service was excellent. The price is even better. I used a groupon that cost only $69 for a 1 hour long massage + 1 hour long facial. Facilities are new and clean. Why only 3 stars you may ask? MASSAGE: I can't quite put my finger on it, but something important was missing. Although the massage was decent, she didn't quite work out the knots and kinks in my back that I had hoped. Although it was a thai massage that involved stretching, it wasn't as intensive as other thai massages that I have had and seemed more like a watered down version. There was a lot of gentle rubbing which I may or may not like. Since my muscles were really sore from wakeboarding the day before, I was disappointed by the lack of umpth in my massage. FACIAL: I haven't gotten very many facials in my life, but the ones that I have gotten left me feeling pampered and my face clean. This facial consisted of a face wash with a thick creamy soap that I didn't like the feeling of. Then she wiped off the soap slowly with wet wipes. Then she put on a thick cold exfoliating cream. Then wiped it off slowly with wipes. She did some extractions which I think made some my acne worse, and then told me that I had really great skin, so she was just going to moisturize and put on sunscreen for me. *shrugs* The service is so excellent, and everyone was so attentive. Unfortunately, I just felt there was a slight lack of professionalism, and a lack of *spark* in this peaceful massage dreamland. read more

Suphattra's Retreat - Day Spas Near Me - Orange, California

What a wonderful full service massage place! The place is very clean and the people are amazing. I was lucky enough to get Henry to do my message. He was very professional and had good strong arms. I believe he undid a couple of tight knots that I had lingering on my back. I was so relaxed after the hour massage that I caught myself snoring. I also got the multi vitamin facial with Sherry. I highly recommend Sherry she not only massaged my face but also massaged my neck and arms as my face was being exfoliated, it was wonderful. I actually called Suphattra and asked if they had any deals going on and I mentioned a groupon deal for an hour massage with facial for $69, they honored that deal without having to purchase the groupon it was great. read more

Worst massage ever! This is my 4th time coming to this place & I Always had a nice experience but this time it was simply the worst ever. I called for an appointment and I got in with my husband. The receptionist was my "therapist" and it seemed to me like she didn't know what she was doing. The phone was ringing and she stopped my massage to go get the phone and also to check in the walking customers. She was only Rubbing & didn't use any oil so you can imagine how that was. I waisted $50 dollars for a 40 min massage (because of the interruptions). When it was supposed to be an hour. Her name, just in case you want to know is "KIM". Never coming back! Ever! read more

So I visited about a week or so ago. I did the $69 deal. The massage was okay. It wasn't bad. The only issue is the masseuse kept talking to me during the massage. She was a very sweet lady and that was great but during a massage I just want to lay there and forget the world. But she did a good job I think her name was shari. Next came the facial and that was terrible. I've only had one or two facials but this was just terrible. I think the lady's name was Lydia. Again seemed very nice. I think she was using an extractor on me or something and kept pushing too hard. Then I got a mask on me for like 15 minutes it was washed off and I was done. I don't know how much the regular price is for those two services but they weren't worth the $69 I paid so I couldn't imagine paying more for that. I will say the decor was really nice and the people there are super friendly and that is pretty important. Maybe my visit was just an off day for them read more

I came in with a gift certificate & when I had already gotten into the massage room & undressed, the receptionist came in & told me her manager would not honor it because the gift card was issued under previous management. As I was already on the table with no clothing, I figured I might as well still do it. I asked if they would at least provide some sort of discount for the inconvenience & she said no. She left the room with the door wide open so I had to get up naked & walk over to close it so that I could dress. The most horrible customer service I ever had. This place is a joke. read more

I highly recommend Tina for an excellent Swedish massage! She cares about her work and made sure I was comfortable and happy. She even massaged my dislocated thumb and healed it with her magical skill by pulling it out at the perfect angle. It's all fixed! Thank you Tina! read more

Suphattra's Retreat - Day Spas Near Me - Orange, California

In my previous review I stated. "Even with those things, I liked the facility, price, and my massage enough to go back and give them another shot." Well, I tried to give them another shot and they didn't want my business. I called to make an appointment the first week of July and told the receptionist I had a Groupon. She said they were booked the entire week. I called again the following week and she then told me that they were now booked for the next two weeks except for two time slots, both of which I was working. I find this ridiculous considering the place closes at 9pm weekdays. I'm pretty sure that they are both: 1. Over-marketing on websites like Groupon and Travelzoo. 2. They only reserve a small amount of appointments for the above mentioned website deals. This is very bad business! I proceeded to request a refund from Groupon, because I couldn't make an appointment over the course of three weeks. Their representative asked if they could contact Suphattra's on my behalf. I said yes and I did receive a call from the receptionist the next evening at 5pm asking if I could come in right now. That would be a no. I'm not sure if the call was prompted by Groupon or if there really was a literal last minute opening. Either way, I just got my money back from Groupon. Anyway, I would classify my first massage as okay/good with potential. However, after this experience, I WILL NEVER GO BACK. Too bad they have terrible customer service, because this update could have gone the other direction. read more

Wow. I must say that reading some of the more negative reviews of this place does make me cringe. And out of all honesty, I can understand where they're coming from but I'm a firm believer of trying out a place more than once before you review it. And so, I did. Take it from someone who's been here once a month for the past 8 months AS WELL as being a frequent visitor of other spas in the OC area (big Massage person, if you can't already tell, lol) - for what you pay for here, it's well worth it. I appreciate small businesses like Suphattra's because they make it affordable for the working class to experience a "Spa Day". Unlike larger corp chains like the one down the street at the Block, you can seriously get an awesome 1hr long rubdown and a facial for under $100 bucks. Also, touching base on some of the reviews that complain about the promos being the same price as their normal menu, a lot of you would probably like to know that this location had changed mngt about 6 months ago, which means that they've actually lowered their prices to match these promos daily. Kinda nice of Management, in my opinion. Despite these small flaws, I haven't yet run into a masseuse at this location that didn't know what they were doing. I like deep massages, and no matter who's in house that day, each has a different technique but the result is the same. I walk out relaxed and refreshed. Monique and Hannah are faves of mine. And to wrap it all up, I know that others have found other Massage Businesses that offer 90 minute massages for $10 less or so, and don't get me wrong, I'm all about getting more bang for your buck, but I appreciate my privacy all the more the nice Zen music and super private rooms really gives me a sense of relaxation, and not the need to shyly hide my "oopsie" areas amongst prying eyes. read more

I went here because Thai massages are known to be very good. This place is the worst.. I think they are owned by Vietnamese people , not Thai. The lady that massage did not do an even job on the massage, she rushed everything. I could have went to those chinese 10 or 15 dollar massages they would have done a better job. I got a call and text from them later on to come back for a discount, it seems business is slow ( there is a reason why) definitely won't be coming back again. Don't waste your time on the specials they have , they are not worth it ! read more

I found this massage place through the Travelzoo daily deals. It is beautifully decorated and has a Thai theme throughout. I heard the workers speaking Vietnamese so I think they are actually Vietnamese but I guess it doesn't really matter. They're just ASIAN to people who don't know the difference. When I called to make an appointment, I was sad to find out that Travelzoo had the incorrect information and they are actually only open until 6PM (Travelzoo said 9PM). Their last appointment is usually 4PM. I made an appointment for Saturday afternoon because I wanted to have it done the same time as my fiance. When I got there at 1:50. I had to wait about 15 minutes because the appointments before me ran a little later. Once inside, it was definitely very relaxing. IT IS A REAL THAI MASSAGE, The masseuse actually climbed on top of me and stretched my body out and everything. This could definitely make you uncomfortable if are not expecting it. Haha. The massage was awesome and the facial came with a tiny massage. The masseuse and the facial lady were great although they ended about 10 minutes early which kind of irked me. Overall, I would definitely come back. It was an awesome massage especially for the price. I would not pay the retail value which is supposed to be $170. I think the Travelzoo deal was a great price and they offer it in-store also. I actually ended up buying the deal through them because when I made an appointment she told me the deal would not expire if I bought it through their store. When our appointment was over, they offered the deal to me again. I suggest calling ahead of time and asking for offers. read more

I took my sister and I to this place after purchasing the deal on travelzoo. The package was 1 hr facial and 1 hour deep tissue massage for $59. I thought this was best deal ever and even thought it was too good to be true and it sure was. I will say a positive thing was the rooms were really nice. The massage was a typical Thai massage, they stretch you and get on top of you which is fine. The therapist had rough hands and didn't seem to have put enough oil on my back. So every time she ran her hands down my back I could feel her roughness on my back. Not the best feeling. She didn't seem to know how to work my muscles either, she was all over the place and this was definitely not a deep tissue massage. Then the facial was one of the worst facials I've had. They used some handy wipe like clothes to wipe down your face after each application. Other place uses hot towels, this is the only place that uses these wipes and warm water. They reuse them in between each application. The worst part is they use the same water and don't change it out. The thought ran across my mind, was this is gross!! By the third time the cloth started to deteriorated and the threads started running across my face. All I was thinking was I want this to be over you know it's not good when you want your massages or facials to end early. They really need to change their ways if they want people to come back. My sister felt the same . She too was unhappy with the overall experience. They tried to offer us the same deal again, but we of course said, "No thanks!!" read more

I went in for a massage with Henry. Don't get me wrong henry was awesome!! I fell asleep for almost the whole hour because it was so relaxing but I didn't like how I didn't really get to choose between a female or male masseuse. I never received a massage from a male before so that was an interesting experience. After I was done with my massage Sherry asked if I wanted a facial for only 30 dollars. I asked her how long it would take and she said 15 mins. So I thought sure why not? I paid an extra 10 dollars for the collagen mask. The facial Itself was ok. When I left and I checked the time the facial took maybe 30ish minutes. Way longer than I expected. A couple days have passed and now I'm breaking out all over my face and chest... I don't know if that's normal but that's never happened to me before. I don't think I'll be coming back for a facial but maybe the massage. read more

First of all, their promotion on yelp is a bunch of crap. The supposedly "lowered price" is the same as the regular full price they have! You guys should be ashamed of yourselves for scamming people to get them in!!! Anyway, we inquired about their yelp promotion when we got there (obviously), but the lady in the front desk says that she is not aware of the yelp promotion at all. She was so unprofessional and gave us sarcastic facial expressions after we asked about their yelp promotion. She did NOT explain clearly what exactly they are promoting and was just overall rude and shady. Anyway, since we were already there, my bf and I decided to just give it a go and settled for the Swedish massage. We sat down and waited. The front desk lady left and went inside. Then another lady came out and greeted us. This lady told us about their hot stone massage that apparently includes 100+ stones...which is unheard of. My bf thought that maybe the 100+ stones she's referring to are actually pebbles. Although this lady was much nicer, her massage offer was just as shady as the first one's. We asked this lady the same question about the yelp promotion and she was unaware too. What is going on here??? Whoever is reading this right now, please know that I do not take illegal drugs nor smoke for that matter...so I am 100% sure of the promotion I saw on yelp...I don't understand why the employees don't know about it??? The customer service was so horrible, the promotions were shady and had no consistency...so we ended up just leaving. I will not go back and I don't recommend this place to anyone at all. read more

First time here. Groupon brought me here but they said that you can get the same rate without it. Doesn't make me happy that I wasted the effort on a Groupon but oh well. Asked for Lynn first as I had read the reviews. She wasn't available so Tina was next on my list and that worked. Set appointment for 1 and got there a bit early. The upsell started, trying to go from Swedish to combo Thai. I stuck with my Groupon and waited a bit as they were running behind. FYI the parking lot is full at lunch so you have to hunt for a spot. Once in, the place is nice. They have a boatload of TVs there. I think every room. Not normal for a massage place. It was well appointed and comfortable. Tina was great. Full hour of massage that really stretched me out. I think it was more Thai than Swedish. Great work on my lower back that really needed it. All in all a nice place. Don't give in to the sales work, she'll give you all you need for the base rate. Make sure you get the Groupon rate for Swedish even though you don't have to buy it. read more

I had purchased a Travelzoo deal online ($59 for a massage and facial) and had forgotten about it until the expiration time neared. Luckily Suphattra's Retreat had an opening on the last day and I was able to redeem my voucher! It was fairly easy to locate off Chapman. Upon entering and filling out paperwork, to my surprise I was half an hour early for my appointment but they took me to the back anyway which was great. The room embodied serenity with mood music playing, dim lights and an inviting massage table/bed. My masseuse was Mimi and she asked me some questions about what areas I would like her to focus on, how long ago I had a massage, etc. Shortly after she got started and I began to relax. The main reason why I give this place 5 stars is because of the complimentary upgrades Mimi gave me and I didn't even ask! I received a hot stone massage instead of the Thai/Swedish massage that came with the voucher. As for the facial, she did the moisturizing facial instead of the European facial, which goes to the dermis layer and not just the epidermis. Since it was my first time ever getting a facial, she took the time to explain the different steps to me, which I thought were considerate and helpful. PROS: - Hot stone massage is a completely different feeling, with Mimi incorporating some of the stretching of the Thai massage, but still using hot oils and rubbing (ranging from mild to deep). - Very nice masseuse, Mimi, went above and beyond for customer service! She was amazing and I will request her as my masseuse next time I return! - They offered the same deal on the vouchers, but with no expiration date and no limit. You can give them away as gifts too! I ended up buying three. :) - The facial left my face glowing and even friends and family noticed the improvement of my skin! -The massage and facial were so relaxing I caught myself dozing off a few times! Lol. - The atmosphere is so calm, inviting and warm in ambiance. CONS: - The stones got a little too hot at times, but you get used to them. Just let your masseuse know if you are uncomfortable, hot, cold, etc. They will adjust to make you comfortable. -Don't know how I feel about the wipes being used on my face repeatedly but I noticed she changed the bowl of water at least three times so I wasn't completely appalled. I am definitely coming back again and can't wait for others to try this, especially friends and family members! Thanks Suphattra's Retreat! I'm confident that I've found a spa I can be satisfied with and return to! read more

I came here after I saw it on Groupon. I got the hour Swedish massage with an hour facial for $79. They told me I didn't need to buy the Groupon and they also told me to pay in cash (even though they took my credit card info over the phone to reserve my appointment). This seemed kinda fishy, but whatever. I've never had a facial before, but I don't think the one I had was very good. I have pretty clear skin already, but I was still able to come home and do plenty of extractions myself. I didn't feel relaxed during this process because I could hear everything going on in the room next to me and the girl was pretty rough on my face. The massage was ok. It's a $40 massage. I don't expect the best one, but I think it was worth what I paid for it. The therapist was very quiet (which I like) and when I asked for more pressure, it was no problem. My only problem is they never told me I was going to have a male therapist, so this made me uncomfortable at first. Ended up being an ok massage though. All in all, I think 3 stars is being generous, but, I guess you get what you pay for. I think next time I'll go elsewhere (and pay more) for a massage where I can relax... That's the point right? I feel like it was a waste of money. I should've only spent the $40 for the massage and skipped the facial. read more

Wow wow wow!! We've been looking all over OC for an affordable, professional massage and now we've found it! Suphattra's is in a new strip mall just off the 5 fwy, right off the Chapman exit. Easy to get to, very nicely decorated and relaxing and, most important, an amazing deal!! We used the groupon for $59 each and had one hour facial AND one hour massages. Un-freaking-believable!!! My wife and I both had Vivian for our masseuse and she is awesome. read more

I really really wanted to love this but I was so disappointed. I bought a group-on and had no issues scheduling my appt. When I got there for my massage she was running late(no problem I wasn't' in a hurry). When I started my massage she kept on stopping to check her phone. Than her phone rang and she was making her own appt for her regular chiropractic appointment. OMG! What kind of massage was this??!! She did apologize but not very professional. Never going back. read more

I came in here awhile back on a Living Social Coupon and I really wanted to fall in love with the place. The pics were great online, and it seemed nice and big, but it felt kind of a disconnect. It's easy to find and is right off the Orange fwy. I popped into the Jack in Box nearby to use the restroom first, and scope out the neighborhood, plenty of parking wax also good. I talked to Mimi a bit while filling out the intake form, and checked out the cornucopia of plastic flowers, a little kitschy..I was taken back to the room by Vivian, and was given a competent massage using various techniques, but NOT a true Thai massage IMO. Gone were the extensive manipulations and compressions and stretches in groups of 3, ad well as the stretches and Senn Line energy focus. I once was told by an Asian friend that "Thai Massage is yoga for lazy people", a bit simplistic, but basically true. I guess what was missing mainly for me wad the INTENT. Viv and Co. may be worn down by the grind of keeping a business open, or I caught them on an off-day. For me it was just okay, I will always defer to my standby of Ayodyha or Mint Leaf of Pho Siam for an authentic Thai experience... read more

I had the same experience how hard to make an appointment here when they knew I was going to use the Groupon voucher.I had to call 3 times in 3 weeks until I got my appointment set. I used Groupon voucher with several places before never had this problem. Other than that this place tried to make you pay additional $$ the most I've ever seen. The facilities and location are nice and clean but like other comments, I didn't feel relaxed because I could hear the noises in next door room. I paid $40 on Groupon for a facial massage but then the therapist told me I have to pay another $15 for extraction and another $15 for mask. What could I do? I was already there, laying on the bed and hoping I would get the same services like other places. I know $40 is cheap but when every other place I went (and paid about the same or oven less), they did the extraction and mask without charging more money. So I walked out the place spending $80 including tip and didn't have a relaxing time.I'd definitely go back to my Korean therapist which she offered me $35 for an hour facial massage with full service at no additional cost except tips. read more

My boyfriend got treatment done at this spa and he said he really enjoyed the service here. They took their time and removed the black/white heads that was plaguing him. I bought the special they had here. Facial & massage. Call them, they might have that special still. The owner, this cute tiny lady was very sweet. I like owners that are active in their business. I would definitely come back here if I didn't work for a day spa myself. read more

So I've been reading about this place for a while and you can see it off the 5 freeway. I have been wanting to stop by here for a while, but then I came to yelp and saw the rating and it kind of deterred me but today after work, I really just wanted somewhere that I could relax for about an hour, Burke Williams and Glen Ivy, too expensive for just an hour so I decided to come here, now, I've been to many spas and to many places calling themselves spas, and this place delivered what I wanted. I know that it's a small business, but they should really think of hiring a receptionist to at the front. I waited for 10 minutes in front for someone and had to call out a couple of times for someone to come to the front. I know some of the complaints are that they expect gratuity, but in reality every place expects a gratuity now, so they're not the only ones. Well, Amber was the masseuse that I had for my $35 Swedish Massage, she was actually really great! She applied the appropriate pressure and focused on what I had asked her prior to starting. She did not offer me anything and I enjoyed it! I hate talking during my massages. At the end of the massage, I heard people talking in the front, there were about 5 people in the lobby getting very loud, people are trying to relax there so that wasn't very professional but other than that, the experience was pleasant. Also! I hope they clean their bathrooms a little bit better. read more

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Terrible facial! She didn't even know what type of products she was using and left the room for 20 minutes during the 1 hour after putting on the face mask. When I asked her what she was using she said I can not understand you speak slower....the receptionist said it was because she did not speak good English and said when she came out she didn't know how to answer the questions about the products. Then after my facial was done they said the massage i had an appointment for there was a problem and the Massage therapist that I was booked with was with a walk in client. Not a relaxing experience and had me wait until she was ready. They also do not have robes for guests and during the massage they said they ran out of lotion. :( Save your money or go somewhere else!! read more