I stopped by on Saturday afternoon. Wanted to get a massage. This asian lady came in and out from the back. When she came back she said come back in one hour. she never asked what can we do for you even more so how can I help you. She was very unprofessional and just said come back in hour. read more

DON'T BE FOOLED BY THEIR DEALS! This place has the WORST service I have ever experienced. I had a Groupon for this place and called in at 10 AM as soon as they opened to make an appointment for the same day, but was told that they were pretty full and so they would call me back in 20 min to see if they can squeeze me in. An hour went by and no phone call! I decided to call up as a different person and this time didn't mention my Groupon voucher - suddenly they were extra helpful in trying to fit me in for an appointment that same day. I went in for my appointment later that day, walking in 4 min late. I mentioned I actually do have a voucher and would like to use it. The woman in the front went to the back to talk with someone. She came out and told me my appointment was cancelled because I was "10 min late". I asked to speak with a manager and was refused. I then asked to speak with whoever she got the orders from in the back about my cancellation and said she was in a session. So disappointed! I was looking forward to a relaxing hour, but instead was rudely turned away and lied to several times with random crap excuses. read more

Just to update this. The manager called me (I guess by the description of the events that happened it wasn't too hard to figure it out) to make amends, and also sent a message via Yelp. I have not responded, and again, do not plan on returning. I can see by some of the other reviews that there is indeed something going on with the service there...like I said before, I used to rave about this place. read more

If I could give this business lower than 1 star I would. I received a Groupon spa package as a gift and called to make an appointment. I read all the pertinent information to the person setting my appointment including when it was purchased, what was included, and the fact that it said "never expires." The person set the appointment for me. When I arrived for my appointment, they told me they couldn't do all the services at the same time (which I thought was weird since I had made an appointment for the services listed), and then the receptionist showed me to a room. I waited in the room for 20 minutes before coming out to find someone. I was told that they had to call someone in; I asked why since I had an appointment. They said she was almost there, and asked me to wait just 5 more minutes. After waiting for 30 minutes, the owner walked in to tell me they wouldn't honor my Groupon. I was shocked that a business who set an appointment with the information beforehand, would then deny service after making the client wait with no explanation for a half an hour. My appointment, future business, and the fact that I had taken a half day off of work to enjoy this special gift was not at all important to the owner Kim Nguyen. read more

I thought I had found a great deal on Trazlezoo, but I was wrong. I got a one hour facial and one hour swedish massage for $59.00. Now that would be a great deal if I enjoyed it and was satified. The place is beautiful, the rooms are simi-priviate. There is ceiling to floor purple curtain that divides the rooms. That's the good part. Now the facial was not a good facial. The technician didn't seem experienced, she hardly spoke english and I had to tell her to give me a pillow to elavate my legs. Usually you get some kind of pillow to make you comfortable. She didn't do extractions. I have a pretty clear face, but I would have still like any white heads removed. Then a other women came in to do the massage. I specially put I wanted my upper back worked on. Well, she worked on my legs most of the time. I could have had my daughter do this. I stopped her about 1/2 hour into the massage and asked her when she was going to get into my back. She said I would get 20 minutes worth. ;( Not what I paid for. After the session she asked if I wanted hot or cold water. I told her I would like some tea. According to her they didn't have any, but when I cam out there was a other customer who received tea. If your looking for a good massage DO NOT go here. Irene (Wittiter, CA) read more

The massage was great. The place are clean. I felt so good after the massage. Would highly recommend.

I got a Groupon deal for massage and facial. They messed up my appointments twice. I made two appointments for me and my friend on the other day. When we went there, they told me we didn't make any appointments which pissed me off. Obviously, they took walk ins and replaced my appointment because we were from Groupon. I was so mad but still gave them a chance and waited an hour to get another spot, but my friend left. However, I had the worst massage experience there!! I felt like the therapist just "touch" my skin without any pressure or skills and he never asked me how's the pressure. He even yawn during the session!!! I can never accept that, nor anyone!!! They also try to sell you membership, but the price is a lot higher than groupon and their holiday specials. So why people would get membership then? The facial was ok, but they only offer basic facials. Not many choices for facials. Another thing I don't like is I guess they never change their sheets, so it smells!! The therapist just threw the pillow on the dirty floor....so nasty and unprofessional!! Don't recommend this place to anyone. Their price is not cheap and quality is super low!! read more

Purchased a facial..... Sigh. Start with the positive, everyone there is very sweet and good customer service. Unfortunately, the facial left a lot to be desired. I have had a number of facials and I would say this has to be a step up from what I imagine you would get at a nail salon. The products did not smell good, feel good, nor did they compliment the smell of garlic on the aesthetician's fingers. I came home and washed my face. I would NOT recommend this location for a facial. It may be fine for a massage, but I would prefer massage envy for all of it. read more

I bought a TravelZoo deal for this place and I redeemed it in mid-August, 2012 as it was expiring soon. The place itself is small but good effort on the decor and creating a relaxing feel. I purchased a massage and a facial. The massage therapist was just ok. Her pressure could have been firmer although she didn't asked me how the pressure was or to let her know how I would like the pressure. She used way too much oil. The rooms didn't have a door but rather a curtain as a door. That should have been better because there was tiny spaces where someone can peek in while someone changes. I tried to pull it all the way out to cover it, and no luck. The facial girl was just ok too. She could have explained what she was doing on my face especially when my eyes are closed throughout this experience. I had eye make-up on as my appointment was after work. I had told her about this and apologized. I thought maybe she would wipe off my make up with a face towel before the actual facial but she just worked around it? After the facial, I found some mud residue on my face as she did not completely cleaned it off. My make-up was all smudged as if I've been crying. I don't completely hate it but I won't be going back. read more

Red flag number one if a place ask you to pay before you get a massage Run! I knew I should have left when she was trying to sell me a $60 an hour when you send the $49 an hour on the window outside and then she wanted me to pay before that the massage was another red flag. Before I came in there I called and asked if this was a Thai massage business and they do everything and I got a combo massage when I ask for Thai massage. Then lady that was giving me the massage was talking the whole time trying to get a tip and when I left all three ladies came to the front to try to gang up on me to give her a tip which I didn't because I very unhappy with the service. so beware they want to pay up front and massage is not that great. If you provide an incredible service or even a great service nobody will ever have problem paying an even tipping, just a note to the business owner. Horrible customer service. nice atmosphere but just not for me hope this helps. read more

I purchased a $79 groupon deal for a couples massage. The massage was decent, nothing spectacular. The lady who massaged me needed to cut her nails. She scratched me a couple times. read more

Found it on GroupOn then searched for it in Yelp, I saw that most of the reviews on Yelp were bad but I didn't really think much of it, soooo I went ahead and decided to try it. I paid $120 for a couples massage (took my mom) the first thing when we got there was if we had an appointment I said yes and they just told me to wait. 5 minutes later some Asian lady came out and the first thing she said was if I was paying cash because they charge extra if we use card so I said I'll pay cash. Right away she asked me for tip!! I told her I was going to give her that after the massage so she just walked away! We didn't even get an hour massage they started 10 min after and finished like 7 min before! Kept going in an out of the room couldn't relax one bit! Plus the lady I got was sooo rough! She asked me if pressure was ok and I told her 'not too much pressure ' she kept putting too much!! I came out literally in pain!! I really wanted to have a good experience but it didn't happen I guess I'll listen to the reviews next time! read more

I called ahead and asked if I can use the Groupon for $86 (massage and facial combo) and the lady said I need to book that a few days ahead, BUT she will offer me the same price as a walk in. Massage was good, I must say I enjoyed it, hence the 2 stars. The facial felt like my kid was caressing my face over and over again. The lady who did my facial suggested I do the "multivitamin" facial since it is better for my skin. I thought 'ok, I'm going to splurge a little'. It was for a 1 hour facial, she left the room way too many times I feel like she is killing time.... some rubbing on my face and steam on my face and some more rubbing and some more steam and finally a face mask.... and it is the end.... uhh.... no extraction????? What is the additional $20 for????? Totally not worth my money. As I was paying the lady in front, she gave me a flyer with a red sticker to come back for a $39/hour massage.... uhh... I think I will go back to my usual place and not here. read more

I went here a few years ago, I believe when they first opened. My friend had purchased a travelzoo or groupon of some sort for a massage and facial. The facial was great - super relaxing and made my skin feel amazing. I was so happy with the facial that I couldn't wait for the massage. The massage was terrible. The woman would not stop talking and asking me questions. She was nice, but I really prefer to relax during a massage and not make small talk. In addition, the massage was very painful. I get it, you're strong and you can hurt me. Kudos. However, if I am a paying customer and I request medium pressure, I do not want someone to try to crush me and put me in complete pain and agony. Some people like that and that's fine. I don't. I asked her repeatedly to ease up a bit and not use such aggressive pressure, but she laughed in a condescending way. After the massage, I was in pain for about a week. This was not a good experience, and I do not recommend it to anyone. This place has also continued to send me email and text message spam, even after I repeatedly requested that they stop. This is not proper customer service, and new customers should be aware that this is what they will do to you if they get your contact information. read more

Went in for a facial and saw Vivian. Very professional, nice facility, and great service. I will recommend this place to friends and family.

This spa is very tranquil and clean. I had Vivian for a masseuse (excellent!) and Mimi for a facial (excellent as well!). Will definitely be going back. read more

Poor customer service and they try to pressure you to pay more for different promotion deals when you present your Groupon.

Our massage therapists were great! We will definitely come back. If this is how you spell your name, thank you, Daishea/Suzanne.

All of you who want the best esthetian ever, try Vivian. I have tried others but, She is the absolute BEST....and I MEAN IT! Once you have anything done with her, you will never go to anyone else. She is gentle thoughtful, and very professional ! So, once again if you ever have anything done by her, you WILL BE HOOKED, SHE"S THE BEST!! I am her walkng advertisement. People always ask me for her number, and i highly recommend her. read more

Not even worth 1 star! Paid for three massages from Travel Zoo. Got three lotion rub downs by three ladies who obviously had no massage training whatsoever. No professionalism, no technique, NO MASSAGE. As someone who has had many massages in many places, this was hands down the worst experience I have ever had. The place was so dirty I had to rush home and shower! Don't bother with this place. It sucks! read more

Best massage in OC. Second to none. I have tried their service many times and absolutely love it.

A friend referred me to Suphattra's Retreat. I recommend the Thai Yoga Massage. With this particular massage, they incorporate stretching throughout the massage. The staff was very friendly and the ambience warm and relaxing. The prices are hard to beat, I will definitely got back! read more

My mom and sister and I purchased group massages and facials which needed to be used within 3 months of purchase.we called to make an appoinent and were told that, with 3 of us, we could only come in on a Sunday morning at 9:00 am. During my massage it felt like she was just rubbing lotion all over me and I asked her to rub my muscles harder. She then told me I would need to pay additional money if she was going to rub harder... So I left early following 30 mins of being covered with lotion... Big waste of time and money! read more

Had another great massage at suphattra's can't recommend them enough great deal love Rose she does a great job for me every time. I've been coming a lot since it opened and it just keeps getting better. I highly recommend the Thai massage it's incredible and very unique it will stretch you out and make you feel fantastic! read more

This place is really nice. They came to my apartment complex and gave free 10 minute massages and I was hooked. I booked a full aroma therapy massage and it was so relaxing. I loved the oils that were used and everyone was really nice and professional. The only thing I would say is maybe too much talking from the girl I got a massage from but she was also really good so it was a give and take. I'll definitely be going back more often! read more

They messed up my appointments not just once but twice. I had gift certificate for massage and facial. I made an appointment two weeks ago for both facial and massage. When I went there they said your appointment was at 10 not at 11 so I argued that if my appointment was at 10 then why did you call me you have my phone #, so then she said ok I can do only facial or massage today and you come back again next week, so I agreed and got my massage done with Traci and after my massage I made an appointment with her and her boss was there too, they both confirmed my appointment for facial on following Sunday at 11:00 on 10/18/15 I went there at 11, Traci said no your appointment is at 2:00pm you will have to come back. So, I argued that last week when I came you said my appointment was 10 and I came late now today you are saying my appointment is not till 2pm, both Traci and her boss denied and said that they do not have me down for my appointment at 11, but have at 2pm. Clearly, they both lied and treated me like I am lying. Honestly, they replaced my appointment not just once but twice because I was using gift certificate so they already got their money so they did not care. I would tell everyone not to buy any gift certificate DO NOT recommends this place to anyone! No customer services No courtesy at all. read more

After reading some of the reviews I was expecting an ok massage. I had bought the Groupon (which they honor the prices even if you don't buy it through Groupon) and I was very happy with the services. I got my facial done by Jenny and she did a good job. She was very calming too so it defiantly set me up for the massage that I had next with Salma. That girl sure knew how to do a massage. It was the right amount of pressure and I have had probably 20+ massages but she used a lot of techniques I hadn't experiences before which were more of the Thai massages. I usually get Swedish or Deep Tissue but I really liked how I felt after the massage. She worked out my knots in my shoulders and neck area since I have been doing a workout boot camp so I needed a good massage. I have been to plenty massage places and I truly feel it is the person you get that makes the visit or breaks it. I have gone to the same places and had a different person each time and each time I would never rate them the same. There prices are by far affordable and they tell you about all the other offers when you leave and don't pressure you to buy it then. They do however ask you for an upgrade in the facial or if you want any other services like waxing or get your nails done. I know they have to ask but I wish they didn't. This was my first visit and the rooms were clean and place was nice, service was extremely friendly and I would refer others there! read more

Sometimes last year I bought a coupon for $69 one hour swedish message and one hour Europe facial. The person that schedule my appointment was nice and friendly. It was my first time there and it was nice and relaxing. Plus for the price, it was a great place to go. Then I purchased gift certificate deal and gave it to my sister. My sister thinks it was ok but nothing special about it. Too me with this price and the services I think it great. So I came back the second time in December. The second time, The massage was ok but the facial it was terrible. I don't think she knows what she was doing. I was very disappointed. But I am the type that give people a benefit of a doubt and I was thinking she might had a bad day so I didn't complain about it. I did purchased another gift certificate and gave it to my cousin for Christmas and told her when she make the appointment make sure to tell the reception that you don't want that girl. I gave her the girl name. I came back in April of this year and forgot to tell the receptionist that don't want that girl, guess what ,, I ended up with that girl. I just wanted to walk out but figured it has been months and let's hope that she improved. Omg!, I don't know how to describe my experience. Let just said it was terrible!, it's a European facial. It's the basic of all facials. And i understand why the owner of this place hired her when she cannot even provide a basic facial. Moving on, My cousin finally used her certificate that I gave her for Christmas and she really like this place and the treatments. So I decided to come back again but just make sure that I remember to tell the receptionist I don't want that girl to provide my facial. Thanks god, she is no longer there. I was there2 weeks ago and Sherry was my service provider and she was wonderful. I will sure come back again. I gave only 3 stars because I still have my reservation and will have to wait and see how it will be my next time. read more

the only good thing about this place is that they were friendly thats about it but they were not listening to our need both me and my now wife wanted to get a good message they told us a bit more firmer touch for a thai and swedish message well it was not a firm touch itbwas hard extremely hard we went last night about 6:25pm and paid for the discount of $49 per message compared to the originial price im like sure why not. right killer deal. at first it went fine but i was hopeing my neck and right shoulder would get the attention they needed and my wife has a bad lower back. we both told them at one point go a bit easier twice and abthird time eventually we gave up thinking they knew what they were doing. but each time they went up our backs and necks it was like taking your fist and dragging it down a carpet or something that was heavier. it was really painful and all they could do was chuckle. i really dont recomend it my body feels more stiff then i did before and i hurt more. not making another 7pm appoint ment there. read more

I was introduced to this spa through Groupon for a vitamin facial, but I checked yelp before I made an appt and was so impressed thought I'd try thai massage too--so made appt for both. I was not disappointed -- Mimi is amazing & helpful too! She gave a terrific thai massage with appropriate amounts of oil and she has great hands! I honestly do not believe I will ever ask for a swedish again after having a thai. She also gave skin advice during my facial and they used dermatologic products which I know are good. My body and skin felt great for a few days ! Not only is the place very nicely decorated but they gave me a terrific deal -so I bought another 6 pack - combo with no expiration dates ! but it doesnt matter since I am sure to use one a month :} easy to get to right off hwy 5 hwy 57 intersection in tiny strip mall- but as soon as you enter their suite you leave the city and enter bliss:} read more

I gave 2 star for my daughter's recent experience. I got introduced to this place through Groupon. I had an hour massage and 1 hour facial. I had a good experience and decided to buy their deal of purchasing 5 vouchers for an hour each massage and facial at $69 and get one free. So far, I have gifted 2 to my daughters. Recently, my 3rd youngest daughter went and availed a groupon special. She was so disappointed and felt that it was a waste of time and money. The masseuse was unprofessional and did not give her a good massage. She was sore the next day. Luckily, Groupon guarantees 100% full satisfaction and refunded her money. I will definitely ask my other daughters to check them out and if they are not happy to demand a refund. I hope the owner of Supphatra will do something to make it a better experience for everyone. One word of advice, please tell your masseuse not to talk in their language in the middle of doing their job. So rude! read more

I live across the street from this place and have been wanting to try it so I had my son buy me a gift certificate for my birthday. When I called to book an appointment I was told that the manicurist was not in and would have to call me back. She did but being at work I missed her call. When I called back I booked an appointment that was at a time that was convenient for them - late afternoon on a Sunday rather than early in the day. I am not sure why it took 3 calls to book an appointment. I can walk there so I Iet that go The place is gorgeous, decorated beautifully, very zen and peaceful. I was impressed. I was there for a massage and a facial. We started with the massage. Again, the room was not like anything I had ever seen. A lot of thought was but into decorating this place. Very nice but too bad the service does not match the decor. The massage therapist was sweet but the massage was nothing special. It was not deep at all and she did not use enough oil. Once I was in the room, I was given the old "up sell". $10 extra for this, $20 extra for that. They should do this out front and not when you are relaxing and want to be quite. I agreed to a $10 add on. But I do not know what was any different than a normal massage. It was more of a heavy back rub and not like massages that I am used to. When that was finished, they left me in the room for my facial. Not in a chair but flat on my back, which was very uncomfortable. I have never had a facial flat on a table before. The facial gal came in and the first thing she said to me was "oh, you have gray roots!" Really? I don't know this and I need to be insulted and hear it from her? Then she also started with the upselling. From there she did a cleansing, then a facial massage, then put a toner on and a moisturizer and walked out of the room and left me there for 15 minutes. I am an older gal with knee issues and the worst thing for me is to lay flat on my back. It was misery. I have never had a facial on a table before so to lay there flat for 15 minutes was hell. In between each portion, she wrapped my face in a warm towel. Then it was over. She never pulled out a suction machine for extractions or anything else. When I got up to pay she then told me that the massage therapist told me wrong and they have no $10 upgrades, and that it would be $20. I told her no, that I had not agreed to an additional $20. She gave me some song and dance and then said "OK, we will do it this time". She made me feel as if I had done something wrong! I handed her the $10 and she looked at me again and said "No, $20". I reminded her that she had just contradicted herself. I have her $10, left them both tips and left. I go for these services so that I feel rested and relaxed and zen when I am done. I do not go to have my hair insulted, to be upsold constantly, to have a partial service done, to be left for 15 minutes or to be argued with when I leave. It is a shame since I live immediately across the street and would spend a fortune there if they were good. I will continue to look. I will not go back here again. read more