We went to ideal flooring because the grout in our shower floor was cracked. They diagnosed the…read moreproblem as requiring both tile and pan replacement. They then did not replace the pan when doing the work. The grout cracked again quickly (within 4 months), This strongly suggests the underlying issue (likely movement, moisture, or pan failure) was never fixed. Over the course of several months we called multiple times. They set up 3 different appointments to come out and look. They never showed nor did they call to cancel or reschedule. Called the owner and he said we probably would have to replace the pan underneath.

BUYER BEWARE!!!!!! if they order you the correct merchandise…read moreyou will be happy. BUT if they do not give you what you ordered and paid for, the customer service was a nightmare and it cost me an extra $500 on my project to say nothing of the amount of stress they caused me. i asked to speak to the owner . NO call back. I emailed Mark Woods several times to discuss the issues I was having at the store. He never responded. I had to pay my tile person an extra days pay waiting for them to rectify their error. I think this was absolutely the worse customer service I have EVER encountered.

We recently made our second countertop purchase and installation with Granite World. The quality of…read morematerials, staff support, and installation was absolutely perfect. This company is a delight to work with in every respect. We are fortunate to have this level of quality and service on the Lower Cape.

Absolutely the best in every way possible We used them…read moretwice and have recommended them to others who have also been pleased with their service, professionalism and quality of customer service

Terrific quality and service! I replaced my countertops and added a bar in my apartment. Ernesto,…read morePaulo, and team were prompt, professional, and did beautiful work. I highly recommend!

DO NOT USE THIS BUSINESS. They engage in DECEPTIVE practices and do SHODDY work. They installed a…read moregranite countertop improperly such that there were large gaps between backsplash and counter and wall and they damaged our wood floors and panelled walls. They apologized in writing and offered to remove it and refund us. But they strung us along and did not remove the countertop until we could not longer dispute the charge with our credit card. After the uninstallation they sent an email stating they were issuing a refund but they never did and we could no longer reach them. I do have emails confirming they were to issue the refund so I am pursuing legal action. They are very good at making you think they will take care of things but then they stall and stall and its now obvious I should have never trusted them.

John Detraglia, Sales Manager at RPM Carpets in E. Harwich resolved an issue we had because our…read moreinstaller gave us the wrong information on what to order for flooring. At the last minute, John graciously accepted our return and overnight provided us with the correct flooring for the installation to be done the next day. Shop the best and forget the rest if you want individual service by well informed sales people ready to help you when you walk in the door. Our flooring looks beautiful!

We wanted to replace the old carpeting in our upstairs that had been there when we purchased the…read moreplace several years ago. We visited RPM and were greeted with friendly and knowledgeable staff that provided details for a variety of carpets and styles. They even provide advice on the best carpet for our dog not to get his mail caught. The installers did a wonderful job and we are very pleased with the look and feel of our new carpet. Thanks RPM!

I would not recommend this company at all! The older woman dayanny in the showroom will try to…read morecharm you to sell you the job and it will only get worse from there. The installers are so un professional and will damage your cabinets. I caught her in many lies as well. If it means to pay more somewhere else, do it! Horrible company. She is terrible

The most irresponsible granite company on Cape Cod! They were disrespectful to my mother and steam…read morerolled over her! They convinced her she was wrong and tried to cut into our cabinets to make up for their clear mistakes. The measurements they took were wrong in two pieces and bowed the wall so the fridge couldn't fit! The man was rude, interrupted us as we spoke and took no fault for the companies obvious mistake. Dianie who is the face of the company, often offered discounts and then denied it later. Luckily my mom had her on voicemail so we had to prove it to her to get the promised discount. Finally they brought in a carpenter who could see their mistake in seconds! Finally someone who knows basic math and physics! We put up with this for a month! Never trust this pathetic excuse for a company! Amazon you should all be humiliated with yourselves for the way you treated my mom. Unacceptable!

Great quality, price and communication start to finish! I would highly recommend Alex to anyone…read morewith a floor project in the Cape area.

I would strongly warn other homeowners to be very careful with this company. They installed wood…read morefloors in my historic home in Newport, and after only a short period of time the floors dried out, shrank, and opened up with obvious, unattractive gaps between the boards. For a paid professional installation, this result is unacceptable. What makes this experience even worse is their complete refusal to deal with the problem afterward. I paid their invoices fully and on time. When I contacted them and asked them to return, inspect the damage, and discuss a remedy, they stopped communicating altogether. Calls were not returned. Emails were ignored. Good contractors stand behind their work. This company did not. In my experience, they delivered poor workmanship, then avoided responsibility once payment had been collected. I cannot recommend them, and I think potential clients should take this behavior very seriously.

I had someone come out to measure my cabinets. They took measurements, pictures, and drawings. A…read moreweek later, I received an itemized estimate via email. I am pleased with the services I have received so far from SDC. It was nice to see exactly what their charges are. I am looking forward to going into the showroom next week to look at their products.

Overall, I had a bad experience with this company, early phase of the project they were very nice,…read morethey came up with reasonable estimates, for both refacing and replacing cabinets, however the actual numbers are different please BE AWARE, I went with new cabinets and countertop, for the countertop it was 76% over the estimated price, and they added bogus charges for alleged electrical work without my approval. The work was okay, the cabinets were incorrectly measured, the length of the cabinet to appropriate location to my vent was incorrectly measured, so they made a big stink about it's a standard cabinet, however, they corrected the mistake by relocating the vent to adjust with the new cabinet, the worker that made the adjustment was very rude, he walked out of my house yelling and screaming, when I asked him if he can install the kitchen hood, which was agreed that they would install all the items they appliances they removed for the new cabinet. The granite countertop edge was delivered unfinished edge, so it was scratching the new cabinet door, they did finally replace the door, and had someone to manually polish the corner countertop, but you can still see a variance between the original polished edge that was delivered and the manually polished area. I asked them to address this problem, but they pretty much ignored my emails and sent me a final notice payment and threatening to take legal actions if I didn't pay. Anyway I made the final payments for items I agreed, I will probably have to go through a legal process to correct the bogus electrical work they claim they did which we are in disagreement. Someone had already commented that they are nice until something goes wrong in a previous review, my experience was the same.

When they're open they're great. Unfortunately their new hours (m-f 630-430) negate any reasonable…read moreuse for a working homeowner. Don't waste your time. They're not open. Sad for Wellfleet.

I don't know where some of the bad reviews come from. I have come here numerous times over the…read moreyears and much more since I am now a part time resident. On or off season the store is well stocked, and the people there are helpful. They are my go to place for serious hardware needs. the only downside is their hours, but not unlike a real hardware store.