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    Supportive Solutions Behavioral Health & Wellness

    1.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    2 years ago

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    Child & Family Psychotherapy Center

    Child & Family Psychotherapy Center

    1.0(2 reviews)
    2.2 mi

    So very very disappointed. We've searched for months to find our son a therapist that didn't have a…read morewaiting list over a year. As soon as we were in the waiting room she was rushing us to fill out the 4 sheets of paper work. We were on time for our appointment. When we got into her office I sensed her annoyance with us. My son was trying to help me with some of her questions. She yelled at him. Spoke to him like he was garbage. Did I mention we were their because my son has an emotional disorder. At this point I had to ask her what was causing her annoyance. She explained rudely that she has a lot of info and not enough time. I told her she was terribly unprofessional and rude and we were never going to be able to establish a relationship with her and we left. Unfortunately I don't have the time to go into exact details of how this all went down but it was much worse then It sounds because I would have delt with a bitchy person but she was a monster. Don't waist your time with this place. This Dr does not deserve to treat your child. I had to explain to my son that he was going to have to deal with people like her in life and not to ever let anyone to treat you like that.

    If I could give a minus 5 review i would. They aren't helpful in resolving any issues mental health…read morewise OR billing wise. The worst provider I have ever experienced. They utilize an answering service and screen calls. They refuse to follow up from a service that I had in January 2018. Strongly recommend choosing someone else.

    Turnbridge

    Turnbridge

    3.3(37 reviews)
    5.4 mi

    I went through the program. This was my first treatment so not a lot to be compared to. Had some…read moreissues with it but overall it was a really positive experience. Pros: Majority of staff is in recovery The phase model works really well 12 step oriented (i.e. AA is still a huge part of my life post-graduating) Most residential/living situations are really nice New haven is a nice little city to get sober in, and Turnbridge encourages clients to become a part of the community. I met some great people Learned how to have fun in recovery (lots of activities to take advantage of) Cons: Very expensive, for-profit organization (naturally raises some questions and skepticism among clients and new haven recovery community) Majority of staff is in recovery (in general, alcoholics and addicts are not the most organized and punctual of people) Lack of communication Clinical services are hit or miss (I had a few bad experiences, though there are also some amazing clinicians working there) As a 26 year old who has lived independently, I was there for recovery, not to learn how to be an adult. There are aspects of the program that felt a little juvenile and unnecessary to me, especially in phase II. If parents are paying (95% of the time this is the case), it often feels like case managers treat the parents as the clients and take away the client's autonomy... often hear things like "my parents have drank the turnbridge kool-aid and I'm stuck here" The biggest problem I had: I got some serious pushback when my family and I felt it was time for me to discharge. Possibly some ethical boundaries were crossed but ended up working out in the end and I graduated at 7.5 months with Turnbridge's support and blessing. I am very grateful to have had the opportunity to go through Turnbridge, and I can tell they did their best to meet me where I was at and be flexible with what my family and I were looking for. If you are ready to get sober, can afford it, and have the flexibility to take a year out of your life, this is a good place.

    The lack of professionalism and expertise was stunning. I worried that we had been just given a…read moresales pitch to get our child in the door, and in retrospect, that's clear that's all they could offer us. They showed no capacity to understand reactive attachment disorder and instead did the thing that we have seen all too often from inexperienced therapists: a lot of pussyfooting around and making endless excuses for the child's bad behaviors, while assuming the parents were really to blame and treating us as adversaries instead of partners. They refused to believe anything they didn't directly observe themselves even though the child was not at home, in a classroom, unsupervised, or asked much of anything, so if course they weren't going to see how he would show up in other contexts, but even when we shared evidence of a series of poor choices he made right under their noses, they still pretended as though it were nothing. They were entirely incapable of holding him accountable or providing proper supervision to keep him from feeding his technology addiction, and they minimized everything he did, from breaking their rules to harassing teenage girls. They showed their ignorance when they allowed their own hero complexes to get the better of them, genuinely believing that because he seemed charming and cooperative, it was because they were doing such a good job (or that he had no issues in the first place), when, in fact, that's a basic, textbook symptom of RAD -- and, incidentally, of sociopaths, who would take them right in and practice deceiving them as though they were the greenest therapists in suburbia. When they started actively interfering in family connectedness, we pushed back hard, and rightfully so: it's the worst thing to do to a child with RAD and is more likely to exacerbate the problem than anything else. They clearly had no real concern for him, despite their feigned care, since they took him off most of his meds, promising a new neuropsychology evaluation, but they couldn't be bothered to get that done even though he'd been there a month. They were disorganized from the start, and we had to keep pushing for them to even follow through on their most basic promises. When we came for a visit, they decided, just hours beforehand, to kick him out and send him home instead, a day before the scheduled neuropsych eval, probably because they didn't want to have to acknowledge his case as a total and utter failure on their parts. They provided no transition planning at all. They provided our kid nothing more than an expensive vacation. He learned nothing beneficial at all. Don't waste your effort or hope or your child's time at this place.

    Supportive Solutions Behavioral Health & Wellness - psychologists - Updated June 2026

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