Review of Service Department…read more We've had our fair share of bad dealership service departments, but this one takes the gold. I've had a couple great advisors here, but Ken is the guy! He is easy to work with, quick communication and updates, and good energy. Easy to make appointments, quick check ins, good discounts, and a great waiting area. Ken will be my go to guy!

My Experience with BMW of Murrieta…read more I want to make it clear that this review reflects my personal experience. Every customer's situation is different, and while my experience was disappointing, someone else's may be completely positive. My intention is simply to share what happened so others can make their own informed decisions. I placed what I understood to be a refundable deposit for a future vehicle allocation. When I later decided to cancel and requested a refund, the process became far more difficult than I expected. Despite multiple attempts to resolve the matter directly with the dealership, I was unable to obtain my deposit through normal communication. It wasn't until I escalated my concerns to the corporate office of the Hendrick Automotive Group that the situation changed. From my first interaction with the corporate team, I felt that my concerns were taken seriously. They were professional, courteous, responsive, and genuinely committed to understanding what had happened. Rather than simply dismissing my concerns, they reviewed the circumstances, communicated with me throughout the process, and ultimately resolved the matter by refunding my deposit. Their level of customer service was outstanding, and I truly appreciate the professionalism and integrity they demonstrated. They restored a level of confidence that I had lost during my experience with the dealership, and for that I am sincerely grateful. Since then, I purchased a BMW M3 from another BMW dealership. Ironically, BMW of Murrieta is by far the closest dealership to my home for routine maintenance and warranty service. However, because of my experience, I now find myself hesitant to bring my vehicle there. I want to be clear that I have no evidence that I would be treated differently, but the experience left me concerned enough that I question whether I would feel comfortable servicing my vehicle there. As a result, I am considering driving significantly farther to the dealership where I purchased my M3 in Santa Ana simply because I have greater confidence in the relationship and service I received there. My disappointment was never about changing my mind on a vehicle purchase. Rather, it stemmed from the customer service I experienced and the difficulty I encountered trying to resolve what I believed was a straightforward refund request. I believe transparency, clear communication, and honoring commitments are essential to building trust and maintaining strong customer relationships. Again, this review reflects only my experience. I recognize that many customers may have had excellent interactions with BMW of Murrieta, and I genuinely hope that continues. My goal is not to discourage anyone from doing business there, but simply to provide an honest and respectful account of my own experience and how it has affected my confidence as a customer. At the same time, I believe credit should be given where it is due, and my experience with the Hendrick Automotive Group corporate team was exceptional. Their professionalism, fairness, and willingness to make things right left a lasting positive impression on me, and I sincerely thank them for their assistance.

I don't normally write reviews, but my experience with CarMax was so exceptional that I felt it…read moredeserved recognition. From start to finish, every person I worked with was absolutely amazing. My salesperson, James, was knowledgeable, patient, and genuinely focused on helping me find the right vehicle for my needs and budget. I never felt pressured only supported. The finance representative who completed my paperwork was incredible. I wish I could remember her name because her customer service was truly outstanding. She made the entire process easy, comfortable, and stress-free. What impressed me most was the service department. During my purchase, the associate I believe her name is Sara identified an issue with the vehicle that I hadn't even noticed. Instead of ignoring it, she immediately stepped in, arranged a loaner vehicle for me, and made sure everything was taken care of while my car was being repaired. I've purchased vehicles from several dealerships over the years, and I can honestly say I've never experienced this level of customer care. The team at CarMax treated me like a person, not a sale. Their honesty, professionalism, and commitment to doing what's right for the customer truly set them apart.

@CarMaxVictorville We went to CarMax Victorville on…read moreSaturday, June 27, looking to trade in our car. We found a vehicle we were interested in, and when the salesperson pulled up the Carfax report, we noticed it showed 3 previous owners and a reported accident -- but this was never mentioned to us before we asked. When we asked what happened in the accident, the salesperson didn't know, and simply told us "just to be sure," implying they don't sell cars with frame damage. That's not reassuring when the report is sitting right there and no one can explain it. As buyers, we expect the person selling us a car to actually walk us through its history, not hand us a report and hope we don't read it closely. If we hadn't asked, we wouldn't have known any of this. Be sure to ask direct questions and read the Carfax yourself before you sign anything here. @CarMaxMurrieta We visited CarMax Murrieta today to get an appraisal on our trade-in. We are the original and only owners of this car and have never been in an accident -- no claims, no repairs, nothing. So we were stunned when they came back and told us there was "frame damage" and asked if we'd been in an accident. We know our car's history better than anyone, and this simply isn't true. It's hard not to wonder if this is used as a reason to lower trade-in offers. If you're bringing a vehicle in for appraisal here, get a second opinion elsewhere before you accept what they tell you about your car's condition.

This is a REAL REVIEW. I cannot say enough good things about this dealership. I always read the…read morenegative reviews first before making a purchase. I feel as though any negative reviews for this establishment are unwarranted and it's unfortunate if someone had a bad experience. Big shot out to Yevi, Lana, Elena, and Peter. THANK YOU for making my experience so pleasant and painless. I bought a used 2014 Mercedes Benz S550 and I couldn't be happier. I will continue to support and refer this dealership to anyone looking to purchase a luxury vehicle at an affordable price.

Great experience from the moment we walked in, to leaving with our 2018 mini cooper! Very nice…read moreexperience and place with all the luxury cars. Lana was so sweet, all the staff were friendly with no pressure and made the process a breeze so fast and easy. I recommend this place to everyone 100% trust me, you will not regret it!

My go to place for Exotics! I've transacted with these guys…read morea few times and they always take care of me. Aaron is my go to guy, hit him up for any exotic needs!

Had a terrific experience purchasing an Audi RS6 from here! Aaron was extremely responsive and easy…read moreto work with. It's very clear they cater to enthusiasts and you'll find an amazing curated selection of cars. I would not hesitate to buy from Aaron or WCE again.

We had a good experience with this dealership so far. Seems like they put you first, at a cost of…read morecourse, but you are treated well. Jonas was our salesman and he was very effective, he was easily able to answer my questions. I appreciated his approach towards a possible sale, earned. You get an A+ Jonas

DO NOT DO IT! DO NOT BUY FROM HERE! They ruined my birthday gift from my husband…read more When you first pull into this dealership that's hidden in a neighborhood it's already concerning. Literally the worse customer service I've ever had and Mercedes is supposed to be top line luxurious service( not this place.) Jacqueline, the floors sales manager is the worst human being I've ever dealt with. She'll come greet you , show you her nice side so that'll you'll purchase a car to boost her sales but when you have a complaint she'll show you right to the door( literally what she did when I asked the salesman for a manager). Please general managers, she treats your customers and staff like crap and doesn't care. You've lost this customer and will continue to lose many more. I don't understand how a manager could belittle and treat a customer so poorly. We've been looking for a specific car for months. An ad pops up at this dealership and right away we're in contact with their sales team that very night. It was too late for us to drive out to Temecula as it's a 3-4 hour round trip for us so we made an appointment for the next morning. 2 hours before taking off for our trip we texted the sales rep. Emily to confirm the car is available in which she said yes so we headed there. We get there and there's no car in sight, they tried to sell us another older car different color. The salesman was trying to get us to buy the older car or a brand new one. I said I only wanted the specific car I had made the appointment for. At this point I'm very upset and tell the salesman to bring his manager here so I can file a complaint. 2 times he came back, went back to his manager and returned to us in which he walked us out to the door. He said "at least can I charge your Tesla for you?" What a joke. We heard the manager tell him rudely "do your job and just sell them whatever we've got on the lot. The 2023 or a new car. She never once bothered to show her face and apologize for wasting our time on how their business is poorly ran. Of course I ended up calling her on the phone in which I told her how rude and terrible her management skills are. She yelled at me and wouldn't acknowledge it's their fault. She said "I don't even know how you texted our sales rep. If she was off today." She was Full of excuses for the way they run their shit show business. Told me the car sold the night before, the car was posted for only 12hrs by the time I got there. We think they are using a switch and bait technique. Her only solution was to sell me a new car at employee discount. (Just so happened the same specs I'm looking for came in a brand new car) I told her send me the best offer she can on text because I didn't want to waste anymore of my time on them. She said I have to come in person probably to trap me there. I come from Newport fletcher jones and have never received such terrible service from them.

Mike in service is amazing , and along with Ozzy. they both helped me yesterday with my GMC. Got…read moreeverything fixed in a timely manner. They actually care about their customers, so polite and always honest about the cost and what needs to be done. I will always come back here. thank you to these guys for the best service!!!

I've dealt with plenty of dealerships over the years, and this was hands down the best service…read moreexperience I've had. Temecula Valley Buick GMC was efficient, professional, and easy to work with from start to finish. Everything moved quickly and communication was solid the whole time. Quinn (my service advisor) was great. He kept me updated, followed through, and made sure everything went smoothly. No stress, no runaround, just a really well-run service department. Highly recommend.

Went to Rockstar to shop for a reliable car. Absolute great experience! Nice selection. Great…read morecustomer service and was in and out in record time. Will definitely be back when it's time to get my teenage son his first car. Highly recommended!

I was sold a 2011 Nissan versa which was a complete lemon I got scammed by this business my reviews…read moreare being removed by the owner. I have all the paperwork's and repairs that needed to be done immediately after I bought the car please

Hands down, no doubt about it, these folks are HONEST. I asked my service technician - the AWESOME…read moreTed Stark - to check my air conditioner in my CTS (it wasn't blowing cold). Ted fully and carefully inspected the A/C and advised that the problem was a simple setting (on the dash) that I wasn't aware of. Talk about fair and honest dealing! I highly recommend the HONEST folks at Paradise Chevrolet/Cadillac. Ask for Ted Stark in Service!!

This place is unorganized and a waste of time…read more I am in this dealers PMA and it's getting to the point where I would rather drive to another city. I made an appt and receive a call as they ask me to change my appt from 930 to 730.. i had to shuffle things around to make sure I can accommodate the new time In the email for the service appt they have an email for the service department. I email them with my appt confirmation for my corvette telling them I can accommodate the 730 appt time. Also on the phone call I ask for pricing so I am aware what the out the door cost is. I get a round about estimate not a breakdown. (Website interaction) I don't have the ability to use a phone at work due to security, so I used the website chat / messaging to clearly ask for the price breakdown of the services for my corvette. (As I did not find pricing on their website) these are typical services that you would get for your car. I enter my information CLEARLY asking for pricing of services. I get bombarded by salesmen trying to sell me a car. This is why I don't like entering my phone number as now I am on paradises list to call. I show up at the dealership at 7 to drop off my car and my appt is for 930 and I am told to wait 10 minutes for an advisor while I watch 7 cars get taken care of. While I am waiting I call the Lake Elsinore dealership and schedule service for next month as its tool late to ask for it that same day. As a consumer all I wanted was an appt, the time that I was asked to try to accommodate, and pricing before I get there. I work 6-6 and am in a secure area so email is preferred communication. I know this is a military town so not everyone has the use of cell phones at their job. I am one of them. I will be buying a car in 2027, I think this dealer or even brand is off my list.