This place goes above and beyond service and fairness. Called them about something completely…read morerandom and I was honestly impressed.

From the owner: We take pride in customer satisfaction.we Believe in navigating our customers down the right path…read morethe First time around . We specialize in full reconditioning/ Detailing vehicles, we also offer hand Car washing .

Got a message on my dash that my engine oil was low. I checked it, and it was indeed low. I was…read morenot sure if this was indicative of a larger issue, like a leak. They checked it as soon as I came in, verified that there was no leak, topped me off, and I was in my way in fifteen minutes. They even recommended a good place to get a fish sandwich in the area.

My 2014 Mercedes CLA250 was having problems with going into neutral when I stopped at a light. I…read moredidn't have an appointment but left the car at night. They diagnosed my problem and fixed my car in a day! I will definitely bring my car here from now on!

fuck this place they sold me a 2000 car that only ran for 2 months they need shit this place down…read morevery shady

I dropped my vehicle off Wednesday morning for Garett's to check a transmission pan leak (tiny…read moredrips) in my 2019 Chevy Silverado. Picked it up Thursday, they said it was repaired, they gave me a run down of other issues from their"inspection" total $1200. Go home and Friday evening I notice that the truck is really leaking transmission fluid now. So of course I have to wait till Monday for them to be open. So after working a 12 hour graveyard shift, I call and notify them as soon as they open Monday, they say they will make it their first priority. So I drive straight there and it takes them till 930 for them to tell me that the transmission pan is leaking, but they will cover it! (Perfect) they gave me a loaner vehicle (Awesome)* this should have been repaired the first time! They call me that day around 4pm and told me the part came in and it would be taken care of first thing the next morning. Around 4pm, I still hadn't heard from them so I call in, the guy who answered didn't want to give me any information and " my representative" was unable. He called me back about 30 minutes later, to tell me that it was the wrong part and the new part would be in the next day. I begin to question how they didn't notice the wrong part was delivered and why it took all day for them to notice when this repair was supposed to be the first priority. At this point he was just giving me excuses, saying he didn't walk around and check with his employees. I ask " that wasn't important enough for them to notify you right away?" I know it takes time to order a new part. I then ask who the manager is, and have to ask again for his name and his last name. Then he had the audacity to be rude to me!! It's already an inconvenience to be out of a vehicle, then to trust a business to repair it and pay what you pay to be inconvenienced even more. I do not recommend this place!!

Anytime I buy a car in the future I will be using Unique Auto. Mr. Kearney was very nice, thorough,…read moreand very informative! He found me the exact car I had been looking for. He is very knowledgeable and I'm grateful that he assisted me in buying my car. Best part, he took care of all the hard work so I didn't have to and made sure that we were in and out of the dealership as fast as possible. I got a great deal on my car thanks to his vast knowledge in car buying.

From the owner: We are designed to assist and support vehicle purchasers in obtaining vehicles that meet high…read morequality standards, the most affordable costs, and the least amount of time expended during the buying process.

Shaq, Brandi and OG were great! Got my dream car and it went so smooth. I bought it from out of…read morestate (Chicago,IL). I flew down and Shaq had me picked up from the airport. I honestly felt like VIP. Car was as described and was presented well. I will definitely buy another car from here if the opportunity arises. Thanks again Shaq and team

Based on the good reviews I trusted them with a deposit over the phone. I live 6 hours away. I…read morepaid a local mechanic to look at the car. Guaranteed Auto Service determined it was unsafe and in need of a number of repairs including a very expensive air suspension repair. It was freshly "inspected" but was not safe according to the repair shop. One of the tires was driven flat making it unsafe. Additionally one of the tail lights has a crack in it where water entered and fogged it out. So it was not visible. For a myriad of reasons the car was not safe and could not pass a properly performed inspection because it was not safe. When I spoke to them over the phone to give a good faith deposit it was refundable. Once there was an issue he said "I have a sign right here in my shop that say deposits are not refundable." Well I could not see a sign over the phone from NYC and its contrary to what you said before. Just think about what type of shop and what type of person would behave this way. If you honestly had a good car why wouldn't you just sell it to someone else and give me back my money? Be careful here. The moment there is a dispute they turn. The car was discounted before I saw it because they couldn't move it. Suddenly there are 6 people they turned down because I had a deposit on it for a few days. This has been my experience. Be careful they don't put you or your loved ones in an unsafe vehicle that shouldn't be on the road. They tried to do it to me. Stay safe!!

Wow really told roger we where coming to get the car yesterday. Called again on today and they…read morestill had car great drove 1 hour and 36 min to dealership and called on The way there ! Wow get there they sold the car with out telling us!!! we drove there for no dam reason could have stayed home thanks Jack A$& Will never go there could gave gave us a courtesy call hi we are selling the car before we waste our time on them !!!!!

please do not buy a car from this car dealership! they sell…read moreconsumers unsafe vehicles that look nice on the outside but have years of damage under the hood! i was sold a vehicle that gave me problems the day i drove it off the lot and they refused to give me my down payment back when it broke down while i was driving it!!!! you are better off buying a lemon off craigslist because at least you'll know it's a lemon before you buy it, unlike me!!!

From the owner: 35 years in the business of helping all types of credit obtain the vehicle of their choice with a…read morecomfortable payment and extended warranties

Straight up ass holes they lied about a 2 year warranty and would not cover anything they said…read morethey would

The vehicle that I'm buying from them is crappy! I've asked them several times to swap me into…read moresomething else. First 6 months engine went out. They constantly keep fixing the same parts over but not fixing the problem! And the financial company Micheal Wayne, they are loan sharks. They don't care about what type of vehicles Auto Connection put you in! All they care about is that you started it drove away and they got your money! Both company are a disappointment!

To anyone visiting the lot, make sure to not interrupt any workers conversation with another…read moreemployee because you'll get a stanka** attitude. If the vehicle you're attempting to test drive is not on the lot the boss is out joy riding in it! Buyers beware!

Please do not do it! Please click on lower reviews, and you will see numerous reviews on the GM…read moreNicole at this location. Firstly, when I first entered Drive Time, Newport News, Nicole was very unwelcoming and unprofessional. I sat in the waiting area with some nice other woman. When a woman asked me if the lady upfront was rude to me? As they stated that she was rude to them. I observed Nicole, as I sat, and she had her picking of whom she chose to be rude too. I did not purchase a vehicle that night. A couple of days later, the assistant manager, Selina Call me to ask about my experience. Explain what happens with my experience and she invited me back in. I worked with the salesman Mike, who was completely awesome. Mike and Selina assisted me with parting a vehicle that I would need to pick up from Richmond, Virginia. A few days later, I decided to check in to see if there was a vehicle closer to my location before I drove to Richmond for the purchase. Nicole picked up the phone. She was very rude, condescending, and passive aggressive. She said that I would need to come in just to ask simple questions. I eventually asked for the human resources number and she gave me all digits but one. I had to call the Norfolk Chesapeake location to get the correct number. I will tell you the GM in the sales reps. There were also awesome. They answered all of the simple questions that I had. I ended up speaking with the Richmond location prior to picking up my vehicle on a Saturday. I will tell you, Lucy and Brandon were awesome at that location. I did not have any bad experience with any sales reps at all. However, the vehicle that I purchased was a lemon. The vehicle did not make it the hour and a half drive back home. It was undrivable and I was stuck with my toddler. I cannot reach anyone for that Saturday and until Monday. I do not blame the sales reps as if they do not handle the condition of the vehicle. Monday morning I did call customer Relations back as that how I already been my second call, because I had already caught complaining about Nicole. I had to have a vehicle towed myself to the closest dealership, which was the Newport News location. The GM Nicole has no sympathy or empathy at all. I was extremely upset because I have just given down payment, drove to Richmond on my day off, and a card did not make it back. I was gonna look into another vehicle at the Norfolk Chesapeake location however I decided not to give Drive Time any more of my money. Also, with Nicole, being in the face of that location made find another vehicle even more tasteless. I recall the loan and requested my down payment back. I did explain to her that that vehicle was a lemon and she is lucky no one has sued them. I decided to have every conversation through customer relations. Nicole has full customer relations multiple times that my down payment check will be coming to the store itself. As of yesterday they followed up with her again and they sent it to my address without an apartment number. As of right now is very possible for the check to be out in limbo. She has lived multiple times. The guys in the location are awesome Mike and Joseph. I am positive. Their selves are affected by Nicole's Customer Service. The energy in the branch is completely different with Nicole not be in there. As awesome as the guys are. I do not recommend this location at all. Also, I do not recommend a vehicle. I will also like to give kudos to Bobby and Ryan from customer relations who helped assist me through this horrible circumstance. Please read other reviews about Nicole. I'm not a fan of anyone losing their job. However, she should not be working for Drive Time.

I received numerous text messages regarding my car, I live in VA. BEACH but came to Hampton after…read morethey offered $10.00 off a $89.99 oil change. Wanting not to use my debit card (headed to a 10-day Christmas break) I charged my service of an OIL CHANGE, whereas I THEN DISCOVERED their is a SURCHARGE added to your repair for doing so. I was not informed in the numerous text messages conversation that CHECK, CASH OR DEBIT cards are their way of business...as I had no intentions of using with my budget set for my vacation. I know this particular location has had 3 different owners in the last 15 years, but I was not pleased with the surcharge fee that you DISCOVER after you input your credit card. All of the communication on the TEXT, should DEFINITELY included a message of payments accepted that doesn't include a SURCHARGE! Thus my Rating is a 3 instead of a 5.

Nissan of Hampton continues to exclusively service my 2018 Nissan Altima SV that was purchased new…read morewhen it was POMOCO. I have had nothing but but good experiences with the new people running the service department at Nissan of Hampton. Glenda and Thomas went out of their way to make me satisfied during my last two visits. They are people oriented and like what they do. I highly recommend the service department there.