This place goes above and beyond service and fairness. Called them about something completely…read morerandom and I was honestly impressed.

From the owner: We take pride in customer satisfaction.we Believe in navigating our customers down the right path…read morethe First time around . We specialize in full reconditioning/ Detailing vehicles, we also offer hand Car washing .

They are the cheapest tire shop in Newport News with great service. Staff is friendly, fast, and…read morevery helpful. I highly recommend them for tires and auto repair.

Elian and the rest of the crew were SO helpful, friendly and lovely! Best service and best smiles…read more They helped us fix a flat tire on our friends birthday and get back on the road and back to celebrating asap. We couldn't be more grateful and satisfied. I'd highly recommend this place for any of your tire needs. Thank you!!!

Although I LOVE my new 2020 Ram Rebel, it took them 9 hours to process the paperwork and finalize…read morethe sale. They also failed to tell me the package included in the purchase of my truck which I had to call back and ask later, (even though I should have asked while I was there, so I'll take the blame on that one). Friendly staffing but slightly unprofessional. Make sure when you go here that you have time on your hands. Other than that, huge selection in vehicles. If you want options, they definitely will help you find what your looking for.

This review is for All Banister dealerships. They're all trash…read more Bought a car from their used car lot. Typical used car salesman scams. They charged $995 for a warranty and said that it is mandatory. Then when I actually was paying for the car they said that the warranty company does not cover any nice cars any my car wouldn't be able to get coverage. I said no problem just remove the 995 and we're good. They had to get 3 people involved and said that they will only remove $500 so I paid 495 for a non existent warranty. Idk if that's illegal or not but that's what happened. Scummy place with $1994 hidden fees on every vehicle. UPDATE: They called and texted me immediately after I posted the review. Most likely trying to get me to take down the post... more scumbag activities. UPDATE 2: Their service department emailed me saying that my car needed service. I said that I only drove 100 miles. They said that no matter how much I drove it needs service. I posted a SC of the text.

Extremely rude on the phone when I asked for a quote for my mom's 2018 Lincoln MKZ 2.0T AWD which…read moreis mechanically the exact same as the Ford Fusion/Mondeo and Edge/Nautilus 2.0T versions that they don't work on Lincolns, she interrupted me & aggressively shouted at me when I tried to simply explain in a calm respectful tone HORRIBLE customer service. I DO NOT RECOMMEND

They are honest and thorough when doing repairs. I have an older Mercedes and they are quite…read moreknowledgeable about repairing it.

I did not think purchasing my first car would be such a breeze! Bryan was awesome & made my…read moreexperience wonderful :) Paperwork took maybe 15 minutes...The vehicle purchased already had 30 Day tags ready upon arrival.Great vehicles at very reasonable prices! If your on a budget, I would highly recommend to check them out. Small Family owned business with 15 years of experience!!!

We needed to purchase a vehicle quickly due to my boyfriend taking a new job an hour and a half…read moreaway. We were looking for a gas efficient used vehicle that we could pass down to our daughter in a few years. We started looking at One Owner Auto and never looked anywhere else. We were greeted by a gentleman named Bryan who was very personable and had all the right answers. He showed us numerous vehicles and offered his unbiased opinion. We ended up purchasing a Hybrid. Bryan made the entire process very easy, with no hidden fees tacked on like most dealerships. There was no back and forth, no shady transactions. We had our tags and title and paperwork completed in about an hour total. The whole buying process was very clear cut and we love the new vehicle! I would 10 out of 10 recommend this dealership if you are in the market for a new vehicle. Ask for Bryan, you will not be disappointed!!!

My car experience was amazing, Kayson was very helpful for my first car. He deserves a raise !!read more

The worst ever! Trying to sell a 30,000 Suv and was ready to buy. After their 125 point bull crap…read moreinspection, and they said it passed, I went to look at it, and what I found was terrible!! All 4 tires had "Chunks" missing on everyone and the nack left rear rim had a 2" gash and chunk missing out of the rim, and the windshield had a whole close to the bottom. I asked if they would replace the tires since they were absolutely not safe, and the rim, and just fix the windshield. They said No. Outright bullcrap!!! They said it was acceptable, when it was clearly Not. As well, not neing picky, but I would have had to spend nearly $2000 dollars plus another 650 for trammy and differential oil change, as soon as I got it, on top of the overpriced sticker they already had on it. I walked out and would highly recommend to Not ever buy a vehicle from them. Liars and bs salesman and managers. I rate them a pure 0 out of 10!!! Dont buy from these people because they will absolutely rip you off!!!!

Marvin is one of the good guys. Honest, fair, good cars at good prices. Next time I'm starting…read morehere and saving myself a ton of time.

This is a recetly opened used car dealership. I would actually recommend to anyone. I was able to…read morelook at the car listed and test drive it without issue. Ray and Marvin have been very respectful and polite. Buying a car from them restored my faith that people are doing the right thing. Especially with used car sales. These guys are honest and want to build a reputation of realibility.

This is a fake terrible dealership and id bet $1,000 that almost all or at least most of these…read morereviews are fake, cuz me and my husband purchased a 2017 Hyundai elantra 6 months ago and they said they would send our hard front anx rear plates in the mail and the sticker shortly after we left them, we'll now 6 months later..and they no longer answer our calls or texts, and I just googled them and it said they are permanently closed, its a scam auto shop, and onto of it all..the car has nonstop steadily falling apart Lil by little one problem after another, its ridiculous, we're gonna find yall..and we WILL be sueing .

This is our third vehicle we purchased from Orange Auto. The sales folks are very low-pressure,…read morepersonable and helpful. Every vehicle we have purchased has been very reliable. One had an mechanical issue, but the extended warranty that Orange Auto provided for free covered the issue with no problems. On top of that, the prices are great! Highly recommend!

I can't even begin to describe how grateful I am with how this dealership treated me. The owner,…read moreJohn Gabriel, worked with me when I explained I had a horrible experience with a previous dealership where I drove 3 hours away and I made an appointment and they sold the car to someone else while I was test driving it, and he promised to work with me to make sure I don't have a similar experience and he really did make it happen. I drove 3 and a half hours to get there and immediately I could tell my happiness truly was their priority and they care about their customers. The other two associates were also incredibly friendly and helpful when walking me through the actual buying process. They made sure I was all set before making my drive home by making sure I had a full sized spare tire, when I brought up my concern that there was no front license plate mount they instantly took action to make sure it was fixed for me, and a full tank of gas! I went home with an amazing car and an even better experience. Thank you so much!

Regret buying a car from them. Upsold the car from its original price of $10K to $15K. Great…read moremilitary discount. They did not detail the car after purchase, and the car's AC died within a month. Went to a local JiffyLube for an oil change not long after, and they reported extensive corrosion of the battery. The dealership failed to mention corrosion and rust. Buyer beware. They will sell you a lemon and upsell you on it.

Shaq, Brandi and OG were great! Got my dream car and it went so smooth. I bought it from out of…read morestate (Chicago,IL). I flew down and Shaq had me picked up from the airport. I honestly felt like VIP. Car was as described and was presented well. I will definitely buy another car from here if the opportunity arises. Thanks again Shaq and team

Based on the good reviews I trusted them with a deposit over the phone. I live 6 hours away. I…read morepaid a local mechanic to look at the car. Guaranteed Auto Service determined it was unsafe and in need of a number of repairs including a very expensive air suspension repair. It was freshly "inspected" but was not safe according to the repair shop. One of the tires was driven flat making it unsafe. Additionally one of the tail lights has a crack in it where water entered and fogged it out. So it was not visible. For a myriad of reasons the car was not safe and could not pass a properly performed inspection because it was not safe. When I spoke to them over the phone to give a good faith deposit it was refundable. Once there was an issue he said "I have a sign right here in my shop that say deposits are not refundable." Well I could not see a sign over the phone from NYC and its contrary to what you said before. Just think about what type of shop and what type of person would behave this way. If you honestly had a good car why wouldn't you just sell it to someone else and give me back my money? Be careful here. The moment there is a dispute they turn. The car was discounted before I saw it because they couldn't move it. Suddenly there are 6 people they turned down because I had a deposit on it for a few days. This has been my experience. Be careful they don't put you or your loved ones in an unsafe vehicle that shouldn't be on the road. They tried to do it to me. Stay safe!!