Jacob was straight forward and got the job done in very professional manner. Great service and knowledge of the product he installed. Keypad lock read more

Weak warranty, one lock failed other one is loose. Texted to confirm warranty assistance was told (30 days). With the amount that we paid for a "professional job" this company should be embarrassed to not stand behind their work. read more

Sure Lock & Key - This one broke - Keys & Locksmiths Near Me - New Haven, Connecticut

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This is related to their location in Arizona. Buyer beware. Needed a dublicate for my 2025 Camry, which they said they could do. In summary, came out twice, tech sais he couldn't program it, and his system need to be updated. In the end never contacted me again. I did email them, and a Rick responded right away. He made an appointment for the tech to come out another day, and as I expected, no one came or contacted me. When I contacted them about the appointment and someone coming out, they said let me check. At that point I was done. I don't trust them, and question if they're really a legitimate business. The creed is simple, say what you do, and do what you say, which they failed miserably. read more

OVER PRICED. ASK FOR A WRITTEN ESTIMATE!!! Was quoted on the phone $300-400 for re-keying 3 locks at my house. No new locks, just re-keying with new keys. Final cost was $736. I would not recommend and would never use again. read more

KJ was awesome came out and cut me a key for my truck. Checked my remote which wasnt working. Found it cpu was bad in remote. He conditioned my door lock and ignition . Runs smooth as a top!! read more

Good and quick service, technician was friendly and knowledgeable I recommend, company follow up to confirm we had a good experience

Really disappointed with this company. I called because I lost the car key to my 2003 Nissan Maxima. I spoke directly with a technician and was quoted $254 for the key and programming. He arrived on time and said it would take 20 minutes. Somehow it ended up costing $600!!! I understand a higher price for a newer car or one that has a keyless system but this car is 22 years old! Would not recommend. read more

while Jacob assisted me in getting into my locked car expeditiously and was completely courteous and respectful, I was in fact shocked by the cost ti do so at $240. other than that, outstanding job read more

Great service. Was very efficient. will be using for future needs. If you need their service they will be available to meet your needs

Don't use them . Sure lock and key Stamford - I misplaced a key to an old armoire . Technician came and with a balloon mechanism popped open the door . Took no more than 5 minutes - I was charged $ 401 dollars with tax . High way robbery - way over priced and was not even given a key for that ridiculous amount of. I would stead clear of this place ! read more

I am really disappointed with this company and technician. I lost one of the car key to my Sonata. I spoke directly with a technician and was quoted $250 for the key and programming. He arrived and tried to sell garbage key then he agreed to order similar key. He stated if I don't buy what he is selling I have to pay service call which was never mentioned. We agreed upon $300 to get similar key. It took over a month to get the key, finally he arrived and asked for more money that we agrred upon. Person was completely jerk, bad attitude and top of that used washroom. I Would not recommend. I want $75 back. read more

Provided a first thing, same day service to replace a transponder key for my gf's civic. I couldn't be any happier. The technician arrived early, worked his magic, made the key, and had her on her way in half an hour without a hitch. read more

Total ripoff. I hired them to program a smart key for my car, and the entire experience was a mess. The technician showed up in a van that looked like it had been wrecked, and the stench of cigarette smoke hit me before he even opened the door. He spent nearly two hours fumbling around, and in the end, the key he gave me barely worked. They charged me more than $700 for this, while my dealership did it right--for $200 less. When I asked for a refund, they refused. This business is shady, unprofessional, and way overpriced. read more

This company seems to have multiple locations in CT but is a national company out of TX. Do not use them. I called them to help with a front door lock system failure. 2 visits later, I'm out of $800 and the door wasn't fixed. I had to call another company to have them fix the issue. This company doesn't stand by their work, no warranty and will charge you for a follow up issue on continue billed hours. No professionalism, with management corresponding with me completely over email before totally ghosting. read more

Update from April 13th review. Business owner responded asking me to send an email to their business address. I sent an email on April 27th, then a follow up on April 29th. No response to either of my emails. read more

The technician spent 1 hour talking in circles so that he could bill me the 1 hour minimum - for doing literally nothing. It should have been a 15'minute call - maximum. My lock was not fixed. He merely agreed with me that the lock didn't work and I should go to a hardware store and see if they could help with new screws. And - I did ask about billing and pricing up front - their dispatch won't give an answer because they want to see how much they can charge you once they arrive. A total rip off. I will never call them again and I highly recommend you avoid them! read more

NAYTHAN was awesome! He was very professional,fixed my upside down doorknob and answered all my questions NAYTHAN was very polite. Something that sadly doesn't occur all the time now. read more

I guess you should always ask about cost before making appointments. My key fob was not working correctly so I asked about having it reprogramming . They sent a technician to my house. Ten minutes to reprogram my 2 remotes only to tell me the second remote was no good. They charged me $186 for a 15 minute visit that didn't fix my problem. Very disappointed. I should have asked up front what they charged for their services. I guess you live & learn. Won't make that mistake again. read more

They rekeyed my car and disabled the SRS system. The SRS light was not on when they got there but after they took out the ignition in my dash it came on. They are responsible and refused to fix it. Terrible customer service! read more

Very unprofessional. They provided me a new key fob last summer after I lost my original. The fob was very pricey, and it ended up not working the very next day. A technician returned to fix the new fob, and it although it "worked" afterward, it started giving issues a few months later, until it eventually stopped working altogether this weekend. When I called them to fix the issue, they gave me a 3 day run around while my car sat in a parking lot (the car cannot start without the fob). I reached out on Friday evening and was supposed to see a technician the following day at noon. The technician never showed nor called. I followed up, and they scheduled for the technician to show up that evening, and it was another no show. They then scheduled me for the following Sunday, and this time said that I would have to pay a fee that I was initially not supposed to pay because they were fixing their own malfunctioning remote. When Sunday came around, it was another no call--no show. When I followed up this time they claim that the technician unilaterally decided that it would not be worth the cost for me to pay for them to come out. somehow, the technician took it upon himself to diagnose the issue and draw this conclusion without having even come to asses the issue. When I brought this to the attention of the customer service representative, he directed me to another administrative staff that did not even pick up the call. After calling back several times and being directed to nobody, or being told that I would receive a call back that I never received, I eventually contacted another company that came and fixed the issue in all of 45 minutes. Sure Lock's lack of professionalism and customer care relative to their competitors leaves me to wonder how they are even still in the market. read more

I need an backup Fob for my 2017 Ford Mustang. And I firstly refer to a local dealership. The charged me for an unreasonable price and I was shocked. I consult the Sure Lock & Key locksmith. They are amazing guys! They came immediately and charged me a good price! I would like to thank those amazing buddies! Here are some pics read more

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I was very disappointed about several aspects of their service. Starting off, calling them, a call center answers. They apparently don't really have any idea what they're talking about. The locksmith gets here and give me a quotethat is more than double what was told to me. Granted, they did say that it was a starting price. But, I had explained about my limited funds for this. It would've been helpful for her to clarify the large gap between starting price and possible price. I have an older vehicle, a 2000 Nissan Altima. It was one of the first years I started using keys with a transponder chip. I told the dispatcher when I called that it was a transponder key. The price that he originally quoted me when he got here it was for a transponder key. When he gave me the price, I told him I couldn't do it, and went back inside. He comes to my door when I wouldn't answer his call, and says that since he's here, he'll go ahead and do it for the quoted price so it wouldn't be a waste of trip. Then he said that he would be losing money on a job. So, I said if it will cost him money, then don't do it. At which point, he admitted that he would make some money, just not much. I thankfully agreed. He goes to make the key and comes back up. He says that he thinks that the battery's dead or something. I looked at the key, and it is a plain metal regular key, no transponder. I tell him that it needs to have a transponder. I already have a spare one that will just unlock the doors, and not start the car. First, he questions how I know that it's a transponder key. God forbid a woman knows what she's talking about, especially when it comes to a car. Nevertheless, I explain to him how I'm sure, and he agrees. At which point he says he can no longer do it for that price, and would need at least another $30. Again, I tell him not to bother. He ultimately agrees to do it. He's out at the car for a while, and eventually comes back saying that he can't figure out how to program it. That he was on the phone with his boss and tried three different programs and couldn't do it. He said and there must be something wrong with the computer in the car. So, he ends up charging me for the trip and the key part, just not the programming. It cost me $85 for a key that didn't work. A few days later, I get another locksmith to come out here to see if he can program it, also to verify that there's nothing wrong with the key itself. He didn't seem to have a problem doing it. In the end, The Sure Lock and Key locksmith was either incompetent, or he was mad I didn't want to pay the outrageous price and blew me off. Either way, it is bad business. You're definitely better off contacting a company that is actually in the local area, rather than those dispatch centers. read more

Lost the key and no backup for my Jeep. Almost went to the dealership but called Sure lock instead. They met me right after work, right on time. Made me a set for the Jeep and I also had them make me a spare for my wife's Nissan. Call these guys, very professional. Don't waste time going to a dealership. read more

Sure Lock & Key - Keys & Locksmiths Near Me - New Haven, Connecticut

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After using a valet service, my keys were lost. Sure Lock and Keysmith made a new set of keys that same day. However, my experience does not end there. To further complicate a highly stressful time in my life - my vehicle also had a key fob. Not only did Sure Lock and Keysmith install a new (and improved) car alarm, they also facilitated and delivered to me a loaner car so I would not be inconvenienced while they were installing the alarm. This team handled the situation with professionalism and a wonderful work ethic. I would highly recommend this company to anyone in a similar situation. You will not be displeased. read more

Wow.. a small mailbox lock for $420? 10 minute job .. complete scam.. be sure to check with someone else's company and get prices before you move forward. To me, I was completely taken advantage of having not done my research. read more

Picked them because they had the most Yelp reviews. Lucky choice for me. Technician was everything you would want plus more: he was a real problem solver and 100% honest. I hope to never need them again, but if I do, I know I will be in great hands. read more

I can tell you the worst thing is to be stranded on 4 July in a Walmart parking lot after I lost my key so I called sure lock and key those guys are awesome they came within 30 minutes open the car and and also made me an extra key for a very double price thank you very much guys I will definitely recommend your company Update: after using sure lock and key for the first time I had to change the keys for my business. Daniel the tech arrived and again did a good job deleted all six locks and gave me 6 keys for all of our employees no charge. Thanks again read more

Called to get a key cut for my non US spec vehicle. Made an appointment, they called the day of to confirm said appointment about an hour before. I leave work to meet them and don't hear anything for three hours after my appointment time. Finally I get someone on the line and they say they can't find the code when I already explained there was no code I need an impression cut on the phone. Obviously there is a lack of communication between the office and the techs read more

Where to start.... this business is horrible. I had them install two knew slabs for patio french doors that I needed to replace. The installer. Tim, made several visits to my house. He ordered incorrect hardware. He was nearly impossible to contact and didn't respond to my calls of texts. He would say he would show up, then be a no show. He has since left Sure Lock and no longer works there. I've contacted Sure Lock multiple times by phone and email because the door is now malfunctioning and won't open. Also, Tim never provided me with the grill for one of the doors that he had to reorder because it was damaged in shipping. They gave me the name of a new technician, Lawrence. He never came out to see the door, then he ghosted me and stopped answering texts and phone calls. I have since emailed and called customer service 20+ times and they take for ever to respond. I've asked for a manager to call me, but that hasn't happened. I payed over $6k for these doors and the job is incomplete and the doors don't work. And what is Sure Lock doing about it? Nothing. They are telling me that I need to contact the installer that no longer works for them! He won't even answer his phone or texts! Sure Lock doesn't care about their customers. If an employee leaves the company, the employer takes on the responsibility to guarantee that former employees work. They are not offering to send a new tech out to fix the issue. They are telling me they don't have anyone who is capable of fixing the problem! Absolutely ridiculous. So then..... I post a negative review on Google reviews. The owner of the company immediately responds and tells me I must have his company confused with another company. He said I should be contacting A1 Door. This is what I said.... UPDATE: In response to the owner saying I have the wrong company I assure you I have the right business sir! I've been contacting you repeatedly. Your customer service team recognizes my order and are aware of Tim and Lawrence being your technicians. I have an estimate with your company name on it. I have emails from your customer service and the signature says Sure Lock, not A1 Doors. I can provide it to you if you'd like. You have $6k of my money, which I can show you the cashed check for. Stop trying to make up for bad business. You have a responsibility as a business owner to provide ethical service...you have failed to do that. Another UPDATE: Attached is the estimate with your companies letterhead. You are the confused one sir! Just like everyone else at your company. read more

Sure Lock & Key - Looks like a quote from Sure Lock doesn't it? - Keys & Locksmiths Near Me - New Haven, Connecticut

These people are scammers!!!! Our lock broke and we called them to fix it! They broke the lock and left us without being able to close our door for two nights. When we called back to ask that they come to fix it they came back to put the handle back and said that the lock is hard to find and provided no communication about how long it was going to take or what options we had! It's been over a week and there is nothing from them no resolution!!!!! In the meantime they asked us to pay $150 just to break our lock and leave us without being able to close our door!!!!!!!! When I tried to speak to a manager to complain and get a refund nobody called, they sent a message from a customer care team to state that it's normal to take up to 2 weeks to get a lock fixed and that there is nothing wrong that they have done! This is the more appalling service received! Be aware!!!!!!! Look elsewhere! read more

Most disrespectful company I have ever delt with. We paid four times what the lock should have costs, bc we told anything happens they would handle it. After two weeks of having the handle and lock it breaks. We have been trying to call to get someone out to our location. They won't give us the owners name, they won't help us, they keep hanging up on my wife. This is by far the worse unprofessional company I have ever delt with. Sadly the owner might not even realize the issues since he has bunch of children who don't care about customer service working for him. If he reads this and wants to do the right thing, feel free to contact me. Beyond disgusted with the lack of respect and lies. read more

Got the job done fast, but charged me 130 for a 30-seconds job, when the quote says 40+ depending on the type of lock

The company kept me updated on when the technician, Tyler, was coming. They called twice to reassure me he's coming when I locked myself out the apartment. Tyler was quick and super nice. He was in and out in less than 15 mins. Saved the night! read more

On day one of my car rental my keys magically disappeared. Panic stricken I called Hertz and they gave ne two choices. First to have the car towed to the nearest airport (an hour + away). Second to call a lock smith. I called Sure Lock and Key and they were there within the hour. Super professional, prompt, courteous, and ... calming. They were able to make me a new replacement key right on the spot. Brothers Daniel and Moshe were awesome. I totally recommend them. read more

Sure Lock & Key - Totally recommend! - Keys & Locksmiths Near Me - New Haven, Connecticut

The worst customer service ever!!!! I was moving, and had 5 hours before the buyer's walk through and needed a locksmith to change my lock and at 1pm they said they would be there at 4 or 5 and when I called, they told me the technician was not coming...they screwed me royally, If you need a reliable service DO NOT CALL THESE PEOPEL read more

Be careful here. I called to have a door lock replaced and he upcharged me 4x the price of what my neighbors paid. Likely because I was a single woman and living in a nice neighborhood. He also charged for his time but tacked on 30 mins, plus disappeared for abt 20 mins. So I paid him an hour extra that he didn't even work. Question everything and don't be naive and trust people here (or anywhere I guess...) They reimbursed me 1/3 of the fee but only after my husband called to complain. Just really shady. read more

Well, needed more lock work done today. Thank God Daniel (great tech) knew what he was doing! Home Depot was a waste of time, they never gave me any assistance selecting the correct locks. Daniel had everything in his truck. Daniel even made me keys that actually work!!! I purchased 5 door locks & 10 keys from Home Depot. Once I put it all together, Home Depot here I come!! read more

Yikes! I didn't use them but I want to warn EVERYONE! Call and do your research. They just quoted me $670 to replace the key on my "newer" vehicle (2019). I have called 3 other locksmiths AND the dealer. They all quoted within $20 of $300 (give or take). Complete scam. Make sure you do your homework to save yourself a couple hundred. read more

Made me a fob in my driveway at a reasonable price. Arrived at promised time and done in about 10 minutes. To get it done by the Nissan dealer I'd have to unretire and go back to work. read more

An excellent company indeed-- quick (I was pleasantly surprised at how they were able to send out a locksmith within an hour.), professional, and fair. Chaim, a master of his craft, did an excellent job. Beforehand, he thoroughly explained all my options, making suggestions as well. In the end, he cleaned up the poor job of a previous locksmith, leaving us feeling safer and content. read more