An excellent company indeed-- quick (I was pleasantly surprised at how they were able to send out a locksmith within an hour.), professional, and fair. Chaim, a master of his craft, did an excellent job. Beforehand, he thoroughly explained all my options, making suggestions as well. In the end, he cleaned up the poor job of a previous locksmith, leaving us feeling safer and content. read more

I first contacted 3 different locksmiths to get a replacement key made for my Volkswagen Passat and no one was willing/able to make a key for a VW. I then submitted an online quote request through Yelp from Sure Lock & Key and heard back in less than 10 min, a tech showed up at my house the same day and he had a key laser cut for me in less than 30 minutes that worked perfectly. Great service, good communication, skilled tech and reasonable prices. Highly recommended, especially if you have a VW. read more

These guys are fantastic! Very friendly and informative without talking over their clients. Good prices, fast service - this family business gets an A+ read more

This business was there when I was stranded and needed help..they rescued me. I called at 11pm on a Monday night and the owners came TO MY HOUSE make a brand new original key for my car. I will be forever grateful to Sure Lock & Key for coming to my rescue. NO TOWING TO DEALERSHIP! In 30 MINUTES, my car was ready to drive!! The best part is the COST & QUALITY. It would have costed me MORE money to have my car towed to a dealership to have a key made. THE QUALITY IS UNPARALLELED to the crap the dealers make. They have state-of-the-art equipment to cut any type of car key you may need. read more

Awesome in quick and Made my key and remote for my nissan altima in less than five minutes I am a very happy customer.

I called this wonderful locksmith after I just locked myself out of my condo, and Daniel got me in the door in 2 minutes. Thanks again guys!

WOW! First of all the young lady that answered the phone was courteous, polite and helpful to a degree. I told her I was located in Danbury she said that wasn't a problem and that someone will call me back and let me know if they could help me out. It was 10 o'clock at night and I got locked out of my house so I thought I called a 24 hour locksmith. She called me back within 10 minutes telling me that she cannot help me and have a good night! Now I looked them up on Google and it said that they were 24 hours that maybe true but it's definitely not for this area. I'm sure they can help you out during the day but if you have an emergency I would be reluctant to call them again. All be warned!!! read more

Terrible! Scheduled an appointment to have several doors replaced and some repairs. Cost me $200 a door for $30 doors, some $350, but ok. I paid over a thousand dollars upfront as asked, and they gave a start date. I had to pay an additional $690 at completion. They cancelled 6 times! With the lady answering the phone telling me reasons and when I spoke to Tim, the technician he gave a completely different reasons. Hard to remember lies! Some things were forgotten, and some things broke. He came back to do the things he forgot, and left didn't go upstairs to see what was broken. He just left didn't call or say a word. Never again! Don't do it! Call another company! read more

I got locked out of my condo and had to call an emergency locksmith. Daniel, the locksmith from Sure Lock and Key, came in about 15 minutes and had the door open in two. The price was very reasonable. While he was here I realized how long it had been since the door locks had been changed and how shabby they looked. He changed both very quickly and efficiently--and charged a great price. He was also very pleasant and professional. I highly recommend this company. Sent from my iPhone read more

I had one of their technicians out to the house I had just purchased. I had just bought it and explained that I was having an internet system installed the next day. He then went forward with changing my four doorknobs and deadbolt locks. The security company came the next day and the deadbolts weren't compatible with their system so I had to buy new ones from them. Then I found out the doorknob locks wouldn't be able to be rekeyed to the same keys since their were Schlage and the deadbolts were QuikSet. So I called Sure Lock who sent someone else out. He looked at what was done and told me I'd overpaid by about $900 but that he didn't have the right parts to fix it that night. The next day someone else was sent who changed out the doorknobs with QuikSet for a little more than $300. That means that of the $1400+ I paid the original locksmith, only one deadbolt and the front door handle ended up being used so less than $500 of what I bought. Both of the follow up technicians told me that when I told the first one I was having a system installed the next day, I should have been told to wait and see what they needed. I was completely scammed by the first guy. Be wary!! read more

Very good work and reasonably priced service. Daniel came to my house on time, and programmed a new key fob for my car along with cutting the key. It's refreshing to get quality work done when you need it. 5 star service! read more

Wish I could give zero stars, waited over an hour and a half for a lock change to get into my apt. The guy told me it would be 45 min n he never called or showed. Finally had to call another company. read more

They picked up the phone right away and made themselves available to meet me within half an hour! They answered all of my questions quickly and accurately. Although we didn't realize until after the key was made that with my car I wasn't able to get a copy of my key that could be more than a valet key, (it only allows 2 keys to be coded at once for my 2014 VW), they still took the time to make a valet key and try all they could to make it work. They were professional, kind, and really tried to make it work! They also cut me a huge deal! I'd definitely HIGHLY recommend them! read more

I stupidly locked myself out of my house. Waited for over an hour for the technician to show up (when was promised multiple times that he would be here soon) and then was blind sided with extra charges at the end. He wasn't able to unlock either door to my house- said one lock was too old and the other was too new. He told me he needed to drill my door lock and would be $64 to make the new lock match my current key. Ended up charging me over $200 for it (over $400 total bill when including the lockout fee). When I told the technician that he informed me that it would be $64, he said that it was included in my $200 charge. I can't help but think that the technician who was sent to my house was inexperienced and unqualified and in the end took advantage of someone in a bad situation by overcharging them. I will never use this company again! read more

Wow .... just wow ..... I have never been more disappointed in myself for hiring sure lock and key. When I initially called them everything seemed to be ok. They sent me out a technician and he seemed like a gentleman, spent hours rekeying 2 tumblers. I had to leave due to work obligations so he calls me says that he can't get the tumbler back in, i drive there and find that he has stripped the threads on both the the lock and tumbler And he has damaged the tumbler that he rekeyed so I had to replace it. I contacted the company for a refund due to the work being unusable and extra damage caused by their technician. I got an email saying that all sales are final and that I should contact the technician... Well the technician had called me that morning called me a liar and my boss "not a smart man" for not replacing a part he damaged ... mind you I had replaced these locks 5 weeks earlier due to somebody who did not work for us anymore having a key. Honestly I would call anyone else , this was a 360 dollar lesson I had to learn the hard way read more

FIVE STARS ++++++ Dan & Mo are the Real Deal. Fair, highest quality service & products & true gentleman. Thank you, thank you, thank you ... MO drove from New Haven to 06790 to do my work. He replaced 2 deadbolts on my front door with the highest end, unpickable locks, which I had requested & secured my windows. They spent hours emailing, texting & responding to me since 5 am this morning after getting hacked & almost swindled out of $450.00 by the fraud Locksmiths, the online only locksmith company known as 24/7 Locksmiths aka 24 7 Locksmith ... aka Joshua Higgenbotham aka Paul of 24/7 Restaurants aka Paul of Mobile Locksmiths, Windsor Locks, CT aka now changed online, yet again today to 24 7 Locksmiths of West Hartford, CT. These scammers are connectrd & nationwide. And are pure criminals, becoming well known for their illegal tactics, fraud & outright stealing & lying. They advertise heavily online and on YP.com by paying big bucks, buying top ad placements with search engines such as Google, Bing & YP.com. They are posting fake, excellent & good customer reviews, changing cell numbers as business lines & contact numbers & moving the supposed business locations around to escape the laws & irate customers. Legitimate locksmiths know about these frauds as well ... Yelp! is mostly legit for customer reviews because businesses cannot alter reviews, post fake reviews, nor delete the awful, brutal truths of negative reviews. Thank you, Dan & Mo & Sure Lock & Key, LLC, of New Haven, CT. FIVE STARS +++++ read more

What a wonderful experience! Had an emergency, as we had dropped our keys to our car somewhere while we were out, and needed a replacement key ASAP. They came out same day and made the key right there on the spot. The man who came out was so nice and helpful, and the price was same as quoted, which was VERY reasonable! Very quick to respond as well. Couldn't have asked for better, more thorough and quick service. :) Would definitely recommend. read more

I has a horrible experience with this company ,when their tech name Larry arrived he immediately told me he fixes only locks he will send the right guy next day guy name Tim called and agreed to fix my door air leak ,he told me the door is not aligned and he will have to take it out abd re install it ,I had two doors the front and back that had issues we agreed on $1150 labour cost including installing a storm door ,this guy destroyed my doors i can't even lock the door without slamming it ,there is more air leaking than before, I just wanted my baby not to be cold while playing in the living room buy I got conned, whats worse is this company didn't do anything about it ,they immediately got to damage control by ignoring me ,they work with peoples locks but they have serious lack of trustworthy employees. I have posted this experience on social media and had a gentleman reach out to me with similar experience, that telks me the company is aware of their employees are not trustworthy, yet they continue to send them to work with ur locks .we have decided to find more people who got effected by these guys and take to consumer bureau,and even local news channel, their employee charged me a epic amount of money week before Christmas through fraud. read more

This is probably the worse locksmith I've ever been to, very poor customer service and they scam you for your money.

Quick, fair priced, and friendly. I waited nearly an hour after calling a different locksmith with a sponsored ad on Google. These guys showed up within 10 minutes with a fair quote and didn't upcharge after the job turned out to be more complicated than expected. read more

We called and got a hold of someone easily after hours who set up an appointment for us the following morning. They stuck to their quoted fair price and arrived on time. Daniel was pleasant and explained the issue with the lock as well as showed me the differences between the different priced locks. Couldn't be happier, definitely recommend this company. read more

Jake and Daniel were timely, kind, and skilled at replacing our two apartment door locks after a potential break in. Our landlord contacted them after we returned home to open doors, and within an hour they were at the doorstep and at work replacing the knobs and adding deadbolts and reinforcements that feel infinitely more secure. They truly provided a safe end to a stressful day and we're so grateful! read more

Do not use them! I waited 2 HOURS for the locksmith to show up. His excuse was that the previous customer "loved my lock so much that wanted me to change the entire house's locks at the last minute". He quoted me $2,000 for 7 locks, when I decided on just one front lock for the first job. He went ahead changed the lock within 10 mins, then charged me $537! Just one set of lock-and-handle combo! He said it counted as two locks and 1hr labor ($147) was the minimum charge. I was so stupid not to inquire his price before he started the job. I emailed and called their customer service and no response. Also be aware of all the electronic transaction via some sendajob App, the process happened so fast that I could not do much other than put my signature on the screen. I was coming from far to change the lock in a neighborhood I was not familiar with. All this stress added to the vulnerability of being taken advantage of. For sure, no more Sure Lock! read more

place is a joke do not bother. kept me on hold for over 10 mins tell me they have the blank for my 2009 subaru forester. i make an appointment for the next day 10:00 a.m. drive to them. somebody finally shows up 10:30. no they do not have the blank. stay away go to the people that have been around the area for years. such as cohen's amity locksmith etc. fly by night people do not do business!!! read more

I sent in a request for service at 10:30pm and Daniel called me back within 10 minutes. I was shocked to hear back so quickly and late at night Daniel said he could meet me at my new home the next day to rekey the entire house I just purchased. The next day it was snowing pretty hard but Daniel called me at 8:00am to schedule the service. Again I was blown away by such great service. He even offered to come pick me up from my hotel since I was only here for a couple of days from CA. We agreed on a time in the afternoon after the snow stopped somewhat and I got to the house 30 minutes early and Daniel was waiting for me. He went over he job and being a little picky about color and he actually went and got the exact door knobs and dead bolts as requested. He did the work in record time. I have done a lot of remodeling on my house in CA and I wish the contractors in CA had the same customer service and professionalism Daniel and his company represent. I highly recommend them and will using them in the future. read more