i had the best experience with these guys. from the front desk staff, to the doctor and nurse. all…read morevery sweet and professional. got me in and out. acknowledged my concerns and listened to my worries.

Terrible place doctors will have you waiting an hour plus just for x ray results i highly recommend…read morefoing somewhere else the staff here are very slow mentally and physically

I have been a regular customer of this hospital due to multiple issues over the years. I liked to…read moreuse the same hospital because they have my medical records. On my last visit, I dealt with a cold, awkward ER physician who leaned on the wall cornered with the door while I lay in bed facing the opposite direction of the room, I twisted my neck to talk to him, no, I don't have a very contagious disease. I was told to visit other hospital as I couldn't get any care on this one. I had excruciating pain in my mouth due to a cracked tooth. I was left there for an hour without care. I asked the nurse what was happening next and was told to go back in the room because they were busy. It did not appear busy with a lot of activity when I arrived, so I decided to leave to find ice at 7-11 to apply to my face. They attempted to charge me, my private insurance and the VA for "staying in the room". I will not continue to visit this hospital in the future, I don't recommend anyone to do so. Avoid an awful experience when dealing with an emergency, no need to be dismissed and mistreated; they totally lack empathy. It wouldn't surprise me they roll their eyes up when a patient arrived. I spoke to a representative to express my dissatisfaction, but I am yet to receive an apology for the way I was not treated.

The staff was amazing from the time I walked in to the ER. I was suffering from Rhabdomyalasis,…read moreacute kidney failure. They weee very thorough and made sure I was educated every step of the way. Not the typical hospital that makes you wait forever. The staff kept me comfortable and was aware of time to let me try to get rest as best I could. I want to be treated here from now on.

I would not recommend visiting this ER. The doctors' behavior and overall care felt unprofessional…read moreand inadequate. Dr. Huynh evaluated me for a recent back injury that was causing severe pain. When I explained that lifting my leg caused pain, she continued lifting it higher until I screamed that it hurt. During our conversation, she repeatedly stretched her glove directly in front of her face, which made the interaction feel awkward and uncomfortable. I was also told I would receive a different prescription for pain management, but only over-the-counter medications were sent in. When I later spoke with the director, Dr. Lee, he explained that Dr. Huynh did not have prescription privileges in their system to prescribe anything stronger for my pain, which seems inadequate for patients seeking treatment at an ER. He also told me that if I wanted stronger pain medication, I would need to return to the ER and receive it only while there, as he would not prescribe even a short-term supply despite the injury being recent and until I could see a specialist for my back injury. Dr. Lee and I spoke for about 45 minutes while I advocated for better pain management, explaining that I was already taking over-the-counter medication in amounts similar to the higher doses he was recommending, without relief. After a long discussion, he finally agreed to prescribe a steroid, although I was surprised that a steroid injection for inflammation was never offered while I was at the ER. Unfortunately, the doctors at this facility were not very helpful in addressing or managing the painful condition I was experiencing from a recent back injury. Because of this experience, I'll now have to spend additional time and money seeking care at another hospital.

Scam house, billed $32,000 for 2 CTs and an Xray, then threatened my wife and I to pay the…read moreremaining $22,000 our insurance refused to pay! Report consumer complaints here! https://consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/s/

Well since I'm alive I guess Arlington Memorial did a pretty darn good job…read more I entered into the hospital through the emergency room at about 3:30 AM. I told the lady at the desk that I thought I was having a heart attack and was asked a couple of questions then sent to sit down. In about 45 seconds there was a young lady with a wheel chair coming for me. I was promptly taken to the back where they started every test known to man. I kid but I was poked and prodded and drained of blood over and over and over for an hour or so then taken up to the Heart Hospital on the second floor (More on them later). hehehe The ER staff took really good care of me until they passed me to the next level. The only issue I had was when I tried to enter the ER at 3:30 in the morning was that I had to go through a metal detector empty my pockets and wait for security to pass me through. I understand security but when you are having a heart attack this is not what you want to be doing. Other than that, GREAT JOB folks.

I am absolutely pleased with my visit here. The doctors and nurses really cared about my…read morecomfortability, my safety, and made my induced labor journey as smooth as it could have possibly been. The breakfast here is also great I wanted to say thank you to the amazing cook staff you have here

Just had my baby here on 3/11! Though it was an absolute nightmare of a situation and I was stuck…read morethere for 5 days, everything else was great! From the L&D, antepartum, and mother baby nurses, to the lactation consultants, to Dr. Principe (my OB), everyone was extremely supportive and went out of their way to make me as comfortable as possible. The food was surprisingly good and I got to bring home the most perfect tiny queen at the end. 10/10 recommend the women's center! Special shout out to these nurses: L&D: Dannie, Lizett, Kara, Janet, Brandi, Madison Antepartum: Hodalis, Claire, Jasmine Mother baby: Amber, Kailon I couldn't have gotten through it without all of them!

I want to give a little update.. since the horrible experience with those horrible wannabe nurses…read more I have never been called by the administration staff regarding the incident nor have we been issued an apology. This place deserves to be closed down and at the very least, all the staff properly retrained and replaced if they cannot meet standards. This is unacceptable how they treat people who are needing help and are feeling helpless. Unacceptable.

Will never go Back there, I went for medical help and was so hurt and shock how I was treated. The…read morenurse's some were rude and some were trying to be nice. Some stood with their arms fold and did not care at all! The room I was place in a room that was dirt and dry blood stains on floor and sheets. dirt sheets hanging out the hamper. I have pictures of all. I waited for 2hrs before no one came in. I left but before I left, I ask someone to come in the room to look at it. I ask her would she let there Mom or dad or yourself stay in this room she look shock. I told her I was leaving. The young lady told them that I was leaving because of the matter and the treatment. As I was leaving I watch one lady eating at station others just standing around. I Loved this Hospital but will never come back. My Doctors are there, I left and went elsewhere....

My very first time to Baylor Scott & White and the service was absolutely top tier. I felt heard…read moreand understood. The care that was given was empathetic, caring, thorough, & most of all quick. The atmosphere was calming and didn't make me feel anxious to be in a new place with new people. Thank you to the staff for being incredibly patient, kind, and most of all downright amazing.

Fly by night, lacking hygiene, and nurses that can't set up an iv even after 3 tries, no air…read moreconditioning in the rooms just a swamp cooler, tv was broken, sink dripped water non-stop, one of the worst Hospitals in Mansfield, Texas. I brought all my records and CT scans from July/2025 I was seen on Sept/2025 made them aware the Insurance may not pay for it, but ALAS I had Medicare, United, and Tricare, he ordered it.I have a recording of myself telling so to the Dr. and the young lady from African who did the scan was present when I said it, BTW this hospital makes you sign a document stating you're " a citizen?" let's make the stock holders and owners liable for this pile of excrement disguising as a medical center, no interaction from the from desk lady, they don't look at you. They're there to take the money.

Very professional food was excellent and received the best care for detox off heroin I've ever had…read more Been to rehabs and hospitals ands always end up AMA due to meds used that don't help. Nurses and doctors really listened and actually put you on individual meds after listening each day two or three times a day to different types of extreme sickness. I say individual care because my wife and I both went at the same time and our treatments were completely different. They do not use protocols like every other place uses. I have been to many Rehabs and hospitals and paid upwards of $80,000 to $100,000 in Michigan, Florida, San Diego and and Palm Springs, so extremely nice place and they all did and said the same thing. I was back using within a month. I went home after Trusted and though I used again it had nothing to do with what they did. I left after five days and felt as good as new. Didn't know that was possible. The only problem was IV, but that wasn't their fault I had used all my veins from heroin use. They even brought in an IV doctor to get my IV done correctly with an ultrasound machine. Been to over 40 hospitals and rehabs in my life this is the only one I would recommend.

I didn't know what to expect, as I was referred to the Southlake location even with this one being…read moreclose to my home and work. My initial visit was to the Southlake location. Sure wish they would have had a YELP page before I took that long drive. I was worried that this location would not be up to par. BOY WAS I WRONG. They were efficient, professional, clean, responsive, attentive, and the location was ideal. EXCELLENT SERVICE. EXCELLENT LOCATION.

My visit was awesome! People were kind, friendly and professional. I'll be back! The check in…read moresystem was unique and efficient.