Holy Crap! I got a new job in San Francisco and I was moving in February, so I called them up to cancel in January. I just took a good look at my charges and discovered that they have been charging me every month. I got charged in February, March, April, May, June and July. That is $29.99 @ month, so I've been charged a total of $179.94 for a service I canceled and can not use. If they respond quickly to me here or the message I left through their website, I will give a better updated review. Makes me so angry, I can't sleep and it is now past 1 AM. OK update, they called me back and told me that they will refund me all charges for the last 6 months. How is their car wash facility? It usually work well, but not great. Sometimes they don't always scrub manually with those brushes and may have to go through a 2nd time. I wish all the bugs would come off but that may be asking too much. The vacuums have pretty good suction and having an air nozzle to blow out nooks and crannies is something nice that not all car washes have. read more

Went to car wash around 12pm today, not too busy and the gentleman at the front was friendly. The exterior of my car came out nice and clean, however, not a single vacuum had power after my wash. I walked around to test the pressure. Super bummed! read more

This place. It doesn't matter which one you go to, the people working at the entrance to the wash are terrible. They all just do the bare minimum and half ass it all. Just went thru because I didn't have time to go to the car wash that I like, and only one side of my car received the soap they were spraying. And now they don't even use the brush before you go in. The cashiers have all been great, but the rest of them stink. Go to Sud n Shine on 3rd street! Amazing service every time and they really clean your car before you even enter the wash. read more

The location next to the Bend Fred Meyer is terrible. Once again, I asked to go through a second time because all the attendant did was spray soap on the windshield.When I pulled into the stall to vacuum, the back of the car was still dirty. The attendants used to use a brush, no more. read more

I wish I had read the reviews. This place is a very misleading. They told me 'it's normally 22 for 1 car wash, but right now it's 22 for unlimited washes for 1 month.' It's said in a way implying you may get a card for a month or something. After they run the card they bring back the paperwork showing they signed you up for a 40 dollar a month recurring membership. I immediately said, oh forget it cancel it. That said they couldn't. I was informed that there was small print on the small (3x3) piece of paper I out my number and email on, so that's on me for missing that print. Not that it. Would have mattered because they were in another room running my card when I was filling that out. Also, once I did see the wouldn't /couldn't cancel. read more

They finally got a manager that gives a damn and things are looking up. Good help now and the washing mechanism is being maintained properly. Well done. read more

Beware. Physically damaged my brand new 2023 Tundra and refused repair. First car wash for my brand new one week old 2023 tundra and it was significantly scratched right down to the metal by this car wash. I immediately alerted the local supervisor who assured me that it would be taken care of, and walked me through the process of filing the claim. He told me that they should be in touch with me within a couple days. One week later, after not hearing anything, I called them, only to find out that my claim had been denied, with little other information about the denial other than they stated that the damage was pre-existing. With no actual evidence to back up this claim. I will never use this car wash again, and will go out of my way to make sure that none of the people that I know do either. A completely unprofessional organization. read more

Surf Thru Express Car Wash - Significant damage to paint - Car Wash Near Me - Bend, Oregon

This car wash is 5 star all across board with its convenient location, and affordable prices and outstanding customer service from the very knowledgeable staff I will definitely be a repeat customer. I would also like to give a shout out to Billy for going above and beyond to assure that I was a satisfied customer. read more

Surf thru manager and employee misrepresented the first month, $14.99 (they lied). I signed up for the basic package since I only wash my car twice a month (I told both of them this). After getting my receipt I looked at it and they charged me full price, $25.99 for the first month. When I asked them about this they said, "oh, it's only for certain packages. I said they and the sign in front are very misleading please cancel this right now. They told me to go to their website & cancel. I tried and it was not working. I asked for the manager & after going around with his poor customer service (emp 8936) he said he would cancel and credit me back. To this day, 10 days later, my card still has not been credited. Surf Thru is very misleading and dishonest. I will be contacting the BBB. read more

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Vacuum's don't work. He said "it's clogged" I think he was on the phone with the boss. Not the attendant's fault, but poor business management. read more

Surf Thru Express Car Wash - Car Wash Near Me - Bend, Oregon

Erin sold me on the ultimate package. She's awesome and knows her stuff. She's a keeper! Cant wait to see her again.

Very convenient to the East Side of town. Great service and friendly staff. I bought the monthly subscription and I use it several times a week. My car is always clean now. read more

Customer service was great, employees are very attentive. No trouble during the initial wash very quick and very easy, they also offer vacuums with wash which is very helpful. Paul is a baddie and a flirt read more

The greeter was great! The tunnel wash is ok and you gotta find the good vacuums cuz they don't all work great

This place is more concerned with selling car washes than it is giving them. I should have read some reviews before spending my money here. 67 reviews and two stars??? WTF? Listened to their spew about why I should pre buy wash packages and decide to just get one wash to see how it is. Glad I waited. This is after going through their best ( most expensive) one time wash. I could have done a better job with just a garden hose. read more

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The quality of car wash is terrible. I have a monthly subscription and I have to go through the wash AT LEAST twice. Very frustrating.

not worth the money... hardly can call this a car "wash". spots left all over, vacuums don't work, scratched my truck. go across the street to red carpet and pressure wash it yourself. read more

James is really nice every time I come through always has the answer to all my questions. Great guy

I was so happy to see a car wash , but seriously you should not have to drive through more then one to get your car washed . And wain line again. They never clean it all the way and it sad read more

Surf Thru Express Car Wash - This is just part the missed with 2 young boys washing the back - Car Wash Near Me - Bend, Oregon

don't wash your car here it will scratch your paint, the roof rack was ripped off of my car and they are refusing to fix it. we have had to get an attorney and will have to sue them to get the $12,000 in damages taken care of. read more

Like almost all of the one star reviews here my car was damaged. Scratches all down the side. There was no one there to intake me. The wash was terrible. The gentleman that was there that day agreed and took my report. He was very nice and apologized for the damage/ terrible wash. I did a claim and was contacted by some guy who wouldn't give me his name, nor the opportunity for a face to face meeting. Cschultz@surfthruexpress.com. This guy could not have been more condescending and apathetic towards the damage that was done and was extremely uninterested in the terrible experience I had. Told me it was not their fault and brushed me off. Haven't heard from him since. read more

Nice workers but they claimed that they would get all the bugs off. After 2 trips through pickup is still dirty and bugs still clinging on. Don't use this car wash read more

Went in on 12-16-2022 to get washed as vehicle really needed it. Paid and pulled up to the wash area and gave the attendant a $5 tip and asked to have my mirrors washed and get the back as the back always comes out dirty. They washed one mirror with the brush but not the other and skipped using the hand brushes on the back, like last time. And I think this is the last time we will go there. read more

Great car wash. The setup does a smashing job on cars. Very friendly staff. Took our F350 crew cab thru the other day. Took two try's and we got lined up. read more

Surf Thru Express Car Wash - Clean rig!!!!! - Car Wash Near Me - Bend, Oregon

I paid the highest price for their best car wash, $14... When I left there were still a ton of bugs on the front of my car, dirt on the back, and the wheels were still really dirty (it was supposed to include wheels getting cleaned). I would not recommend this place to anyone. When they scrub your car before you go into the car wash they are too fast and not thorough. Next time I will go somewhere else. I will add that I drove back after I realized how poor of a job they did and they re-washed my car free of charge. Here are pics after the second wash. read more

Surf Thru Express Car Wash - Car Wash Near Me - Bend, Oregon

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I will be so happy when the new Costco opens with a car wash so I can cancel my membership here. It is expensive and never works correct. If you don't have the monthly pass, don't bother. Takes a few trips through to get your car sort of clean. Always raising prices and reducing benefits. read more

The workers are awesome, super helpful and nice. However the car wash itself..... it mediocre. The front of my car always still has dirt, behind each tire still has dirt, the rear of my car always has dirt. And I'm buying the highest clean. I made the mistake of buying a gift certificate to this one. Tbh across the street the touchless is way better at getting the grime. read more

If you have a midsized truck or suv with large fender flares the right side of it will not be cleaned. It seems the sensors are not setup properly. The brushes will hit the wheel archers but will not readjust to move in toward the passenger doors. Only giving it 2 stars because the free vacuums work well. Go to the Shell station off on 3rd, locally owned and the kids they hire seems to actually take their time to pre wash and spray bugs and dirt before it goes through. Update- my wife went through today, the car was filthy when it came out and vacuums weren't even working. Not a single person willing to help or give an explanation/voucher/refund . She's currently hand washing her car in 35 degree weather. I called and the manager said we couldn't be refunded because the car went through the wash. I'm beyond mad and cannot stress this enough, DO NOT GIVE THESE GUYS YOUR BUSINESS!!!!! There are plenty of locally owned car washes in the area that will take care of you. If I could give negative star reviews I would. read more

I was in Bend on business, was talked into a package deal at a much discounted price I accepted. Was only in town 10 days. So I used twice then cancelled it. 2 months later was still being charged and at a much higher rate!! ($79.98) Called 4 x each time reminding them of my Cancellation. I was referred to a phone number and said that I must talk to this person Miranda to get it figured out. She returned my call today and said sorry there's nothing she could do about it. She can't find the email where I Canceled? she never even asked me what any of my other emails were or any offer to remove one of the two months that I was charged she had absolutely nothing to offer except, she couldn't do anything about it. She was very unhelpful, very unprofessional and she said that she was the main person and she was in charge. There was no one else I could talk to.????? as a business owner I don't know how they stay in business with people like that working for them. read more

Had membership about a year. Have had issues with vacuums not working,closed for repairs. Recently just stopped having attendants pre-wash car with brushes. No idea why. My car came out of carwash still filthy. Disappointed. read more

Yesterday I had a $20.00 pickup wash, my truck was shiny and clean but my tires had no armor all on my tires. Do you think I got the $20.00 wash? Over all great wash. read more

I have in unlimited membership. For at least the last 10 washes, it's not really cleaning the truck very well. The fans that dry my truck only blow it off a little. As soon and the fans pass my drivers door the fans stop so the back half of my truck is still wet and soapy. Don't even get me started on the vacuums, they have absolutely no suction power at all. What happen to this place?? it's like the equipment if falling apart. Thinking of canceling my membership. And for the last 10 washes, they haven't had any dash wipes. They either aren't giving them out any more or they just don't have them. read more

I've had very great experiences every time I've gone, it's gotten my car absolutely beautiful and clean. But, last time I went I got the epic car wash, everything was normal as can be, but I get into the wash and it starts, me and my boyfriend hear a very loud thud on the roof of the car, we thought nothing of it at first. But, turns out the thud was the car was actually breaking my antenna. I understand if it was a long antenna on the hood of my car I would understand, but I have a Sonata and it broke the small antenna. This antenna is not big at all it's literally a small shark fin, and the broke it. I'm not happy with this car wash. They damaged cars and don't help to fix them. I do not recommend to anyone. It will break your shit. read more

Surf Thru Express Car Wash - This is my antenna it's officially now cracked because of the car wash, hanging on by a thread. - Car Wash Near Me - Bend, Oregon

Just washed my car here and not happy with the result. More cars vacuuming out that are still dirty than not. Front end of the car is still covered in dirt and the mirrors look like they were never touched. Offered a free wash, but what's the point? Seems like either something wrong with the machine, or the employees brushing before entry do a terrible job. read more

Surf Thru Express Car Wash - Mirror - Car Wash Near Me - Bend, Oregon

PREDATORY BILLING PRACTICES- I have only visited Bend and not lived there, so I have no need to have a monthly car wash card. I have purchased two separate packs for five car washes in the last year and have been billed for monthly car washes for the last 15 months! Yes, its my bad for not figuring this out until now, but I am unable to get anyone to return my calls or respond to my email. read more

Staff is so friendly, and even ran my truck through again to make sure all the junk was off of it. I know there's mixed reviews about this place but the customer service on sight was awesome. Thanks for a great wash guys! read more

Brand new with the latest in exterior car wash equipment. 13 dollars for the top of the line wash Their vacuums are really great and the have an air nozzle for the vents etc. car got cleaned and waxed really well. Highly recommend read more

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Had an issue where my monthly multi car pass card wasn't working, went back to get it resolved and the "manager" kid said that they were used, it was like the 5th of the month, I asked him what day they were used and how I could use 5 washes in 5 days, or better yet why? He just said they were used and I could pay. Submitted a complaint on the website, crickets, no response. Management here is not good, the kid employees do a good job though, but really the machine doesn't work that well. Vaccines are hit or miss until I found out you can reverse thread remove and clean the heads if they don't suck well. read more

My go to car wash here in Bend! The location is great and the staff are wonderful. Out of all the car washes in Bend, Surf Thru gets my car the driest right out of the wash. I alsaccidentally locked my keys in my car and they helped me to open my door. I was absolutely amazed, I thought I was stranded. If you need a car wash you should absolutely go here! Update Does not get all the bugs off your car. Good car wash over all though. read more

I was contacted by the "business" owner via PM on Yelp. Asked for my contact info for a manager to call me back for an investigation. I replied stating I had left multiple messages with the phone number provided on the website. No call back no follow through. Shady as all heck, my message was even posted as read and still no call back. I went looking at the public records for complaints on this place, I am not the only one who has had this happen in the past 2-3 months. read more