I called Bisbee Honda service department concerning problem with my Acura MDX. I spoke to Reshod…read moreHarris who was most helpful. He got me in quickly and efficiently. He took detailed notes on the problem I experienced. After I left my car with him, he called and texted me concerning the details shared with him by the mechanic. He was clear on the costs associated with the repair up front and he was quick to call me when the repair had been completed. I was extremely satisfied with my experience and with the service advisor Reshod! Jay Coleman

Our experience with Bisbee Honda of Danville has been extremely disappointing. We purchased a 2015…read moreFord Explorer and were not informed until after the contract was signed that the vehicle had not yet been inspected. Since purchasing it, the vehicle has spent a significant amount of time in repair shops. Bisbee later charged more than $8,000 to replace the original engine with a used engine. After that work, we took the vehicle to another shop for an alignment. This was especially concerning because Bisbee had previously charged us for an alignment. During the independent alignment inspection, the mechanic informed us that motor mounts were missing. Since the engine replacement, we have also had to replace the water pump and the turbos. Now the vehicle is not running again, and we have been told the problem may once again involve the engine. The repeated repairs substantially exhausted our extended-warranty benefits, and we are now left with a vehicle we cannot use. During prior repairs, the dealership made it seem as though providing a rental vehicle was a courtesy they were extending to us. We later learned that rental coverage was included under our extended warranty and that those rental costs were being submitted through the warranty. They were not doing us a favor; they were using benefits we had already paid for. The dealership also replaced the vehicle's touchscreen/control screen. Approximately six months later, the replacement screen stopped working. Because the climate controls are operated through that screen, we can no longer properly adjust the heat or air conditioning. This is yet another repair that failed shortly after the dealership performed it. I have repeatedly called and asked to speak with the general manager and owner, but I have not received a return call. We have attempted to resolve this directly and have filed a complaint with the Virginia Motor Vehicle Dealer Board. Based on our experience, I cannot recommend purchasing a vehicle or having major repairs performed here. I will update this review if management contacts us and provides a fair resolution.

This was my first time visiting this business to get maintenance done on my vehicle. This is a…read morebrand new facility sits right on 58. Very convenient, ideal location, very nice inside & out, workers in the service shop keep you vehicle clean once they get it in the back, customer service is very friendly and goes beyond to help you. Prices for maintenance are the usual at a dealership. I glanced at the inventory on the lot, they had a good selection of new and used vehicles. Highly recommend this place to anyone. Super friendly service!!

I have taken my Explorer there two times now for service. Both times something has gone wrong. Both…read moretimes were for a simple oil change and rotation. The 1st time I took it in, they told me it would only take about 30 mins. I was in the waiting room for over an hour and 15 min. I asked once why it was taking so long and was told they were just running a bit behind. So I decided to walk outside to get some air, my car was sitting outside waiting to be picked up. When I went back in to ask about it, they said "oh, nobody came and told you it was done, that one has been finished for about 30 minutes." Like I mentioned, I just asked about it a couple minutes prior and was told they were behind. When I asked they about it they said they must have told the wrong person. Well, I was the only person in the waiting room. So who exactly did they tell? The second time I went was for the same thing. I called a week ahead of time to schedule the appointment. After I hung up called back about 20 minutes later to ask a question. The person that answered the phone asked for my name and time of appointment. When I told him, he said I did not have an appointment in the system. He said that the person I spoke to must not have put into the system. He said he was putting it in as we were speaking. Well, a week later when I showed up for the appointment, guess what.....no appointment was in the system. The person that assured me he was putting in my appointment "as we speak" apparently did not! So twice within the same hour I made an appointment and twice in that same hour it was never typed into their system. They graciously said they could fit me since I want was there....the work they did was fine, but like I mentioned it was just a simple oil change and rotation. Just plan on the run around trying to get it done!

Dead car sitting for months for a recall issue with no resolution, no ride, zero concern from…read moredealership. Service department tells me they have people with the same issue waiting for over 6 months with no car to drive. They don't know when an engine will appear, don't know what to tell me, toss out a toll free number and suggest I call Ford directly rather than trying to work with the customer and Ford for resolution. What ever happened to service advocates? Ford has closed one ticket and never got back to me with a resolution. Did not respond to multiple email and voicemail messages. I've reopened the issue with hopes of getting some kind of resolution. Meanwhile, I will tell the story and hope I can inform and save someone else a little indigestion. Update: have made multiple contacts to Ford. Rebuilt engines exist online; however, they will not agree to service or pay for a fix with alternate parts.

Today, I was very disappointed by the acting manager at Tri-City Ford in Eden, NC when I asked him…read moreto refund my daughter for shoddy service. I suppose all of those Super Bowl tv commercials convinced me that the best place to take a Ford when the 'check engine' light comes on is a GENUINE Ford mechanic. WRONG. TriCity Ford will not hold themselves responsible for failing a customer. Everyone already knows that going to the dealership for service is the most expensive option. This business takes that unearned 'best' notion straight to the curb. Our daughter's Ford FIESTA indicated that there was 'transmission failure' and while driving the automatic transmission was stuck in Low. TRI-CITY FORD charged her a flat diagnostic rate of $151.57 ("it COULD take from 2 minutes to five hours" said the manager). The service dept at TriCity said on May 5 2022 that "the repair would cost between $900-$1000, but that the parts might not be available for months." When I described the diagnostic device to the manager - while he was looking at our receipt - he confirmed that it was the same tool. This discussion with the manager took place 10 minutes after the owner of the used car lot where she bought this car fixed the problem in less than a minute using the same device TriCity Ford mechanics used, and he did it for FREE. After wasting about ten minutes of my life talking to the acting manager of the dealership, no refund was given nor offered from a business selling cars that cost tens of thousands of dollars. He even tried to blame-shift this on his service department, and I corrected him. "YOU are where the buck stops, you can refund this, and we are getting nowhere." And left. I won't be back. LET THIS BE A WARNING TO ANYONE FOOL ENOUGH TO ENTRUST THEIR FAMILY VEHICLE TO THIS BUSINESS.

Bought a van from them a few years back and it was a good old fashion stand by what you sold the…read morecustomer experience. They went out of their way to keep us satisfied!

I'd give them less than one star if I could. If you want to buy a cheap car with too many miles for…read moreway over the value and be talked to like your a criminal then come here. If you want better service and better cars then go to a real dealership. Also they only take cash. No credit cards no checks.

We brought in a 2000 BMW 528i that was purchased from a previous owner. They took the car and…read morechecked it out and explain to me everything that was an issue and could be an issue. So he started at square one to service the car. He gave me timely updates and was very proficient in detailing everything to me. The customer service was great and the outcome of the car was immaculate. He even called and checked on the car after he had finished the job. I would recommend this place to anyone with a BMW. Two thumbs up!!!

We love Big Moe's. They have done basically all of our maintenance work on a number of vehicles for…read moreour family. Moe works fast, communicates well with you along the way and is very fairly priced. We send our friends to Big Moe's!

They gave me a estimate of 600 but charged 800 to put a valve cover gasket on and claim they…read moregreased the linkage because my key was stuck but less than a week later my check engine is on and my car is cutting back and when I called and told them i went to advanced auto and put it on the machine it gave a code saying it was the coil pack which you have to take off to put the cover gasket on but she going to say 770 for the estimate when I'm telling them it's there fault the check engine light is on.

The service was fast and the team is very friendly and knowledgeable. II've gotten two vehicles…read moreinspected by them.

I had rear break pads put on. Very professional and honest place to take your vehicle. They have…read moregained a new customer.

I would definitely recommend to others as my experience was amazing. The car was ready in a…read morereasonable time for what had to be done. The customer service was great as all the staff I had contact with were nice and respectful. They explained what was wrong with my car and what it would take to fix it. I've been dealing with this issue for a long time and have taken it to multiple shops across town. None of the other shops in town could correctly fix the problem, and First Choice Transmissions did. I would like to thank the staff again! Shoutout to Daryl.

Would definitely be using again and recommending to others. Very fast completing the work and very…read moreinformative along the way. Reasonably priced and for the great customer service worth every penny. Even called to check on vehicle after job was completed. E.Hunt