Nearly three hundred bucks for glasses that actually hurt my eyes. When I took them off, my eyes…read morewere literally going in opposite directions. It freaked me out. Keep in mind, this was the second prescription. The first one, a few days earlier, was done via remote in office. What a nightmare. Also got reading glasses with lenses that keep falling out. This is the Matamoras (Westfall) location.

Unacceptable Service, Inaccurate Prescriptions, Refusal to Refund, and Threatening Behavior at The…read moreOptical & Hearing Center (Matamoras, PA) I had a deeply frustrating and unethical experience at The Optical & Hearing Center in Matamoras, PA, involving multiple failed attempts to provide usable prescriptions for contacts and glasses, refusal to honor basic patient rights, billing disputes, and retaliatory threats. * After three separate visits (including payments for a contact lens fitting and eye exam), they admitted they could not fit me for contacts and referred me to a specialist. I went elsewhere, paid again, and was properly fitted on the first try. * I then ordered glasses for $715. The prescription was inaccurate and the glasses were unusable. Patrick Scully (the manager/optometrist there) refused to correct the issue without charging me an additional $250-$300 to "fix their mistake." They also refused to provide a copy of what they billed my insurance and would not accept returns initially. * I later left the glasses with a female employee. My initial visit was in September; after months of unresolved arguments, I disputed the charges on my credit card in November. The credit card company ruled in my favor. * The business sent the account to collections. The collections agency dropped the claim after I provided documentation (including my chart and proof of the unusable prescription). * Just two days ago, Patrick Scully called me, claiming he had contacted the police, who were coming to my home to arrest me for not returning the glasses. This is false--I had already returned them. He also falsely told the police that I had intentionally defrauded them by disputing charges right after my visit (another lie, as the dispute occurred months later). * They never refunded my insurance company. When my insurance contacted them for documentation, they refused to provide it. My insurance has now escalated the matter, citing potential unethical behavior and insurance fraud. Under federal law (the FTC's Eyeglass Rule) and related state regulations, providers must provide patients with a copy of their prescription and ensure it is usable. This business failed on multiple fronts and appears to be engaging in retaliatory tactics against dissatisfied customers. If you've had similar experiences at any of their locations (Matamoras, PA; Newton, NJ; Oak Ridge, NJ; Stroudsburg, PA; etc.)--such as inaccurate prescriptions, extra charges to correct their errors, refusal to take back defective glasses, threats over civil disputes, or retaliation for negative reviews--please reach out to me at imediagroupnj@gmail.com. I can share an email template to file complaints with the Pennsylvania (or New Jersey) Attorney General's Office, the State Board of Optometry, and other relevant authorities. Reading reviews across their locations shows a pattern of one-star complaints, similar issues, and reports of retaliation for leaving honest feedback. This company needs to be held accountable. No one should face threats or financial harm over a civil dispute like this. Do not let unethical practices continue--share your story and report it.

First meeting was good. They Scheduled me for two procedures three times and called to cancel three…read moretimes. This was insane (3x) is unacceptable and very UNPROFESSIONAL. I was in distress & this did not seem to concern this office. Three cancellations shows NO Concern for me as a Patient!

Very pleasant to deal with. Didn't have to wait long for an appointment. Staff is pleasant as well.read more

Everyone here was friendly with a kind bedside manner from the receptionists to the audiologist…read more As it turned out, I didn't have a hearing problem but my teenage son was not speaking loudly and clearly enough for me to understand what he was saying. He tends to speak to me from the other side of our home as opposed to coming closer to say whatever he wants to say. I will go back to this audiologist in 5 years time to see if my hearing has changed, as recommended by the audiologist, Dr. April Egarian.

If you think you think you are missing a few words or sounds than you probably are. But do not…read moreworry about a thing. When you finally admit that this to yourself or your tired of turning the volume up on the tv or radio this is the place to be. After a visit here you will not be missing any sounds or words again. The good doctors here will have you hearing everything again. The office staff is wonderful. I highly recommend this place if you are tired of not hearing the words and music again.

I went to this hearing center location about 2-3 weeks ago to order a new set of musician's…read moreearmolds. I had somehow lost the previous set at a gig at Jersey Girl Brewery about six months ago. They took the impressions, and ordered them from Westone for me. They came today and are correct. It was easy to get an appointment and order the molds (although it helped that I had these before so knew exactly what to ask for: clear silicone earmolds with ER-15s.)

I've been coming here for support for well over 15 years There is no better place for…read moreaudiological services When I need their help with cleaning and repairs for my moms hearing aids they are always available and just so caring and helpful If you need support for yourself or an elderly parent etc, come see them They are truly amazing !

Simply the best! I was apprehensive, even reluctant to get…read morehearing aids. The staff could not have been more friendly and patient. I am now enjoying life with the ability to clearly hear others speak, watch tv, and once again going to a movie theater. I wish would have gone to see them sooner. I cannot thank the staff enough.

I am a long-term user of Hearing Aids and I've been to many different places to get Hearing Aids…read more Advanced Care Audiology is outstanding! From my first phone call to my last fitting, everyone in the office has been courteous, professional and caring! My fitting was handled with ease and skill! I would recommend them wholeheartedly to anyone looking for excellent hearing care! It is clear to me that they obviously care about their clients and their hearing needs. If you need Hearing Aids go to Advanced Care Audiology; you will be 100% satisfied.

Dr. and staff care quality and my office experience are excellent. Explains all and answers all my…read moreconcerns. I highly recommend

Staff was great Dr.R was fantastic but when I went to Dr. H he conducted a professional exam and…read morewas extremely helpful and on his final written evaluation included things we had never spoken about nor was his last remarks called for I would not trust him again

We brought our 2 year old in for hearing tests due to delayed speech, we had already seen a doctor…read moresomewhere else but felt very uneasy and confused about the visit so we sought another opinion. We googled our area and saw reviews for hudson valley audiology and decided to give them a try. We were able to get an appointment within 3 days and we were new patients upon arrival the office is nice clean well lit and doesn't have that usual feel of waiting in a doctors office. All the staff we encountered were amazing friendly and kind to us. The dr. was very patient with our son and we felt much better with the explanation and just care and attention to detail we were getting. Highly recommend them to everyone thank you so much

Very professional staff & modern office. Meredith, the audiologist, was very thorough and asked…read moremany pertinent questions before performing the hearing test, which was done in a "quiet booth" for my 91 year old mother. After the test, she explained the results, options and made a recommendation, which was quite different from her prior experience (8 years before). My mother agreed with Meredith, who then made the mold of her ear. They called when the hearing aid was ready; this visit was with the other audiologist, Eric. He was just as thorough in explaining the use and care of my mother's hearing aid, then fit her and programmed it using the computer, which fine tuned it to the right level. Eric patiently answered all the questions my mother asked him. So far, I am pleased that my mother can now understand everything I'm saying to her without having to repeat myself! I'm sure our other relatives who come to visit her will be pleasantly surprised. The location is 1 block off of the Parkway exit ramp (exit 135) if you're driving northbound. If coming southbound, you just go around through the intersection. The waiting area is clean, with more than enough comfortable seats. There were plenty of open spots in their parking lot. There are NO STAIRS, which is wonderful ~ only a small curb separates the wide driveway from the sidewalk, which the front door is level with. The woman at the front desk, Val, is business-like and helpful. She completes their staff of 3. Their hours are VERY LIMITED (10-4, M-F) which caused a 3 month delay between the 1st & 2nd appointments which conflicted with my husbands work hours and when he was next able to take off. He is the only one my wheelchair-bound mother trusts to transport her anywhere. In the interim, my mother spoke with a friend of hers about her experience; the friend told her that there are companies who will come to a patients home. Aside from that problem, which most likely would affect a small number of their patients, I HIGHLY RECOMMEND The Hearing Center for their attributes and would have given them a 5 star rating! If I learn of any changes or additions to their hours and/or days, I will post an update to this review.

Dr Sandler has be taking care of my family for the past four years. It is always a great…read moreexperience. Dr Sandler is always very professional and caring. I highly recommend going to see him.

I would highly recommend Dr .Douglas P. Sieminski, he has been caring and understanding and…read moreextremely knowledgeable. I've been seeing him for over 10 years and have no regrets. And by far the best doctor I've ever had .I would rate his professional service a 6 Star review if I could. If you are looking for a doctor defiantly ask for him you will not be disappointed. Thanks for all you have done for the Gioffre Family.

This place is really awful, I've been coming here for two years and every appointment has been at…read moreleast 45 mins to an hour behind every time. One time I got a call the night before saying my appt was canceled, the next morning I got a call asking why I wasn't at my appointment. When I threw on some sweats and rushed to the doctor the front desk said that no one canceled my appointment, after I replayed the voicemail for them the head office manager said "oh well I didn't call". Each time I come here it's the same bs delays. Front office women gossiping behind a desk and not being helpful at all while the one or two assistants for the doctors run around and do all the actual work. The secretaries and office staff really ruin this place. If you are moving to Sussex County or trying to find a new primary doctor or office I would highly recommend avoiding Skylands Medical Group at all costs. ... side note I am still at my appointment right now, coming up on the 3rd hour of being here. What a joke.