Avoid them like a plague. They ask high amount/hour and even on a move-in ready home, they were planning to milk every minute and didn't even do a good job after 6 man hours. Will not hire them ever again. read more

I decided to engage Susy Q for bi-weekly service after reading many positive reviews on Yelp. What a mistake. I was initially impressed by the deep cleaning during their first visit and decided to hire them again. It seems their initial visit was a fluke as I had issues in both subsequent visits before deciding it is not worth the risk to let this company inside my home. They are careless and broke items during both subsequent visits, not informing me of what happened, but trying to cover it up instead. During the first regular cleaning they broke a baby gate and failed to tell me. I found trash cans left filled and full trash bags left behind. Since this was only their second visit I emailed to let them know what happened, asked that they please be considerate with my belongings and to please complete basic tasks such as taking out garbage. While accidents happen I explained that it is important to let me know when something is broken, rather than leaving it for me to find it later. Their response was great, they told me they understood and would make sure a supervisor was present at the next visit to ensure that the job was done properly. They also offered me $10 off my cleaning due to the issues, which was a nice gesture. So I decided to give them another chance. Their next visit was even worse. They left multiple bags of trash stinking in my garage and left several wastebaskets unemptied again. Rags were left strewn around my place. I do not believe a supervisor was present on site and even though I asked several times if one was present they refused to answer this simple question. Most troublesome, they broke a coffee grinder during the cleaning, which I found the next morning when I tried to make a cup of coffee. Even though I explained after the first time they broke something that it is important to let me know if something gets damaged during their cleaning, rather than leaving it for me to find later, they failed to do so. This is the biggest issue and I will not trust this company to enter my house given this. If they had told me what happened that would be one thing. However, trying to hide it is a unprofessional and a violation of my trust. Furthermore, once I complained about this issue and requested a call back to discuss they stopped responding to me. Do not be deceived by this company, they are careless in their cleaning and do not value their regular customers enough to respond to them about issues or to be upfront and honest with them when accidents happen during cleaning. read more

These folks did a move out cleaning for me, and did a wonderful job. I'd forgotten that I had left food in the frig - which probably would have caused many other cleaning services to refuse to clean it - but the lovely ladies from Susy Q took the food out, cleaned the frig, and then put the food back in the frig. They were terrific and I'd highly recommend them read more

I've only given Suzy Q an extra star because they really tried to work with me. I was quoted a price range, and advised that when the crew arrived at the house, they would contact me if they thought it needed more time(and more money). I was contactable all day, but no one ever called me. The crew worked 4 hours and then left...Never touched the bathrooms...Left the back door unlocked...And did a mediocre job cleaning the rest of the house. I communicated with them that I needed a move-out clean for a VERY dirty house( with special attention to the bathrooms), and was prepared to pay them for whatever time it would take. Although they were very quick to respond, no one at Suzy Q ever explained to me how the "move-out/make-ready" clean I ordered became a "clean what you can in 4 hours and quit" job. I really think that's unacceptable. read more

Allejandra and Jasmine on Team #9 are fabulous! They have incredible attention to detail, are trustworthy, thorough and have accommodated all of our requests. read more

Poor communication with scheduling, services initially and do over work, and with their team. Poor professionalism. I will never use again, nor would I ever recommend this company. I thought with the good reviews I found on Yelp that this company would be good. I was wrong. They do not deserve any stars but Yelp makes you put at least one in. read more

We needed our house to get a deep cleaning for an event we were having and we called this company. Our house needed a lot of work so we gladly paid the extra duty cleaning fee. We also paid extra to have our refrigerator and stove cleaned. We were charged a very large amount, which would have been okay, except the cleaning job was substandard in so many ways. The first thing I noticed was that the floors were all sticky and making our shoes sticky. We had to mop them over ourselves. Then I noticed our refrigerator was wide open. The door was broken in the process of cleaning it and we weren't told. I don't know how long it was left open. My husband had to spend time before our event fixing the door. The contents of the refrigerator were thrown back in very carelessly. It was a big mess in there, so I had to arrange all the food myself. In the process, I noticed a bag of cornmeal had spilled (I guess when they threw it back in), so I had to clean that. The stove top burners were cleaned, but not well. I had to redo them, also. There was dust in places that should have been easy to dust. My daughter was home during much of the cleaning and said the cleaners were watching soap operas on their phone as they cleaned, which may be why there was no attention to detail or even to cleaning well. There was a brand new box of allergy medicine on the counter, in a place where it didn't need to be moved. It was gone, so we looked all over our house and couldn't find it. The cleaners can't tell us where they put it. I called the company and talked to them about these complaints and more, and they had a very disturbing attitude. They kept saying that their service is guaranteed, yet we were only offered a tiny refund for the added deep cleaning fee. They said their cleaners could come out and redo the work, which would not help us since we had to redo it ourselves before our weekend event. They were defensive and unwilling to honor their guarantee in any helpful or meaningful way. I was astounded at their lack of integrity. I do not recommend this cleaning service. read more

DO NOT USE...will not recommend to anyone. Decent cleaning and communication UNTIL damages occur at your home then NO return calls, texts or emails from company. Cleaning crew broke large mirror, hand-blown hour glasses, Mackenzie Child's frame and candles...damages total $600. Owner never even came to inspect damages...simply wanted pictures and and invoice. Then claimed she needed original receipts? What who keeps receipts for mirrors and frames? Now after three weeks of sending communication, no response from company and NO REIMBURSEMENT for damages. Terrible customer service and damage control. Zero rating!!!! read more

Wow ... some awesome work from Team #01 at Susie Q Cleaning today. Have never used their service and was looking for someone to deep clean the house for the holidays. They gave me a time of arrival and pulled into the driveway exactly at that time. Super impressed when a team manager stopped by the house to review the work and gauge my satisfaction with the cleaning. Team #01 spent almost 04 hours cleaning my home top to bottom and I am extremely pleased with the result. Would recommend them to even the most OCD of home owners. Thanks for the hard work Team #01 and Susie Q. read more

I used Susy Q's while in my apartment and home. They did a great job and were competitive in their rates. I would definitely use them again, o complaints at all. read more

We were looking for a new cleaning service after being discouraged by the service from another company. Suzie Q was recommended by a neighbor and I'm so glad we called them. The team was cheerful, polite and industrious. And QUIET! We both work from home and were so grateful that we could we could be on the phone without any problem. The results were fabulous too. After being away for several months, we needed a thorough cleaning and we really got it! A supervisor came by when the team finished to make sure we were satisfied and to walk through the house and check on everything. We will be asking for Team 11 again and look forward to having them monthly. They were great! read more

I used Susy Q after looking them up a year ago for my move-out apartment cleaning. They were very professional, detail oriented, and accommodating. I had some issues they worked around and were very helpful. I liked them so much, I just booked another appointment for my current move-out cleaning! read more

I think this might be my first yelp Review ever, but I was so incredibly impressed by Susy Q that I had to leave a review. Mati and Marisol came to the house and were kind and professional. They did an INCREDIBLE job. I have tried several services in Austin, and they blew all of them out of the water. They went above and beyond, and our apartment hasn't looked this nice...maybe ever! Thank you so much for making our apartment feel like new! read more

My husband and I are pack rats, plus we have cats (special need cats at that), and are academics. Needless to say it took us forever to commit to house cleaning. The Susy Q teams are quick, thorough, and effective. They don't mess with my husband's piles of work papers or try to make sense of how I organize areas in the kitchen. They just clean around any piles and only organize very large and obvious items. They focus on high traffic areas (no furniture moving), and "messy" areas. They were great getting all those "tree" needles (yes, even artificial trees drop needles) off the carpet and out of our house after Christmas. They leave the two rooms with the cats (sometimes they have to be corralled into separate rooms) alone and don't cause the cats additional anxiety. They bathrooms are wiped down from top to bottom. I could probably do a more thorough job if I stayed home and worked at it all day, but I'd never do it that fast or effectively. And I love coming home to a very clean smelling house. My husband thinks his once a month investment is more than worth it, for my happiness alone. read more

I would definitely use Susy Q again. It was very easy to schedule an appointment and I was given a quote on the phone for what I wanted done. They arrived 10 mins early and did an excellent job cleaning up my place. read more

It is hard for a vendor to achieve (and keep) a 5 star rating, but with a cleaning crew like Griselda and Fabiola, I can see why. I had them for a move out clean of a 3 bedroom house. They did a very thorough job in each room and I was very pleased with the end result. They even showed up 30 minutes early and stayed 30 minutes late to make sure the job was finished. The scheduling was simple and they outlined in detail everything they would do for the move out cleaning, which included a complete inside and out wipe down of every appliance in the kitchen. I don't think they have looked that clean since they were purchased (even the oven was scrubbed thoroughly). I highly recommend their services. After they left my wife was a little sad that we did not use their service periodically while we were living here on a more regular basis. read more

While a few of the surface areas were cleaned, for the move in cleaning they only did an hour's worth of work for $145.00. The price did not come close to matching the quality. I won't be asking them back. read more

The ladies did a wonderful job! Deep cleaning top to bottom in a 4 bedroom house for only $300. Well worth it! Very considerate and sweet people! Will call again when needed! read more

Susy Q is great! Easy to schedule with friendly helpful people. The cleaners showed up on time and did a good job. Wonderful Customer Service. read more

The ladies arrived on time. My apartment was really dusty and kind of messy when they arrived, when they left, it was nice and clean. It didn't have that "cleaning disinfected" smell to it that other cleaning services have left behind. Instead everything looked great and I was really happy. That was the first time I used them, if they continue the good work, I will up the rating to a 5 star rating. read more

Susy Q Cleaning has done a fantastic job cleaning my condo. The cleaning crew was always been very professional and done an excellent job ensuring that my place is left immaculate. Dahlia has been very pleasant and scheduling an appointment is quick and easy. Furthermore, the free estimate over the phone is fantastic and I've not experienced any hidden or extra fees. The prices are extremely competitive and fair. I definitely recommend them!!! read more

After reading the reviews on Yelp, I was actually excited about the prospect of having this company clean my home. I saw one of their cars parked in my neighborhood and was looking for a new cleaning service. Being new to Austin, I hadn't met enough people yet to get any recommendations. So, I got the business card and gave them a call. Our house is 2K square feet, but we are only a "couple", so we don't use much of the house. Their quote on the phone was really high so I made an appointment for them to come out and give us an estimate. I work from home, so I set the appointment to be between phone meetings I had that day. Not only did they not show up at my house on that day, but they also never returned my call when I followed up to see where they were. Not good! Obviously Susy Q Cleaning is not looking for new customers so you won't need to bother calling them. They must be happy with the number of customers they currently have. Still looking for a cleaning company... read more

We used Suzy Q for a Move Out clean and thought they did a great job. Communication was great setting up the clean and afterwards to follow up. Its' too bad we're all moved out and can't enjoy the clean house now. read more

I was so happy to come home to a perfectly cleaned home. Mati and Marisol went above and beyond to make my house look spotless. I even saw them cleaning under the couch cushions. I have had other cleaning services and the house doesn't look much different when they are finished, especially with my dark wood floors, they often still look smudgy or dirty but not with these ladies. It felt and look very clean. Thanks Mati and Marisol for doing an awesome job! read more

Daria and Emma were quick to respond to my request for a deep clean of my home. The Susy Q Cleaning crew showed at the scheduled time. The two women were very polite and were mindful of when I was on the phone conducting business with clients within my home office. Within 3 hours, they had the entire house cleaned. I was very pleased with the results and would recommend them to anyone looking for a cleaning crew. read more

As a local landlord, I've used Susy Q cleaning several times now on units right before listing them to rent. They arrive on time, get things into show-ready condition and check back with me afterwards to ensure my satisfaction. Their prices are reasonable, meaning I don't have to clean units anymore. They're my go to cleaning company! read more

We moved into our home last year and despite our best efforts to clean thoroughly each week, we needed the help of a professional for a spring cleaning. Susie Q to the rescue! They provided great service prior to the day of our appointment and we felt very comfortable. The team arrived right on time, and my husband was home during the duration of the time they were at the house to clean. They did an amazing job and worked really hard! A supervisor came out to check their work near the end and they walked through the house with my husband, offering him to check and be sure it was done to his satisfaction. The blinds, baseboards and nooks I didn't even know existed are sparkling! Thank you for a great experience! I highly recommend Susie Q for deep cleaning and for those to hate to clean, weekly cleaning! They are professionals 100% and we will certainly use them in the future! read more

AMAZING! Not only were they the best priced that I got quotes from in the Austin area, but I needed a last minute, same day cleaning and they were over-the-top accommodating and were able to squeeze me in for a deep cleaning service. The house was organized and absolutely spotless... they even cleaned areas of the house I didn't even think they would. The top and sides of the fridge, the trash can, all the door knobs, blinds, baseboards... all glowing and spotless. Everyone I talked to on the phone was a delight. Susy Q forever. read more

This is my first time to use Susy Q Cleaning! The rain made for some understandable complications with the times, but today the ladies came in right on time and got straight to work on my embarrassingly gross condo. They made the beds ( I laid out sheets) wiped down the sliding glass doors, I mean every nook and cranny these ladies ( whom I regretfully didn't catch their names) made me baffled at what they did in a 3 hour deep cleaning than I could in a month. After the cleaning, they asked me to look the place over and I had already just peeked at some of their work and when I saw that they dusted the ceiling fans, I knew that I was hooked on Susy Q. I now have a monthly sign up! Oh and the pricing is very reasonable, I did use another company once a long time ago and for twice the price that I was charged, I felt like I didn't get nothing close to what I was charged by Susy Q. I can't stop smiling, thank you to the ladies at Susy Q. You have made this rainy day into a sunny day :) read more

We have had Susy Q clean our house biweekly for about a year now. We are happy with their price and cleaning results. They are very easy to work with - rescheduling when the need arises, automatic payment, and reliable arrival times. read more

I have used Susy Q several times and they always do an excellent job. Everyone at the sales office is very helpful as well. I will continue to use them for sure! read more

We just moved to Austin from Seattle and the house we are renting was kinda on the not so presentable side to put it nicely! I did a search in the are and Susy Q Cleaning came up with amazing reviews. I called expecting to get the answering service because it was before 8am and I got the owner. Dalia was able to accommodate our request and have two wonderful ladies out to get the house to move in condition with in 4 hours of my desperate call to her. Maria and Sandra we fantastic and did an amazing job. Dalia thank you so much for making me a very happy lady! read more

I have had two cleaning with Susy Q so far and have been happy with the results overall.

There were a few scheduling snags in the beginning but we used Susy Q weekly for the past couple months and I felt like it was a good value for the level of cleaning. Some ladies cleaned better than others. I requested the same crew and for the most part got them. They did an awesome job. House is spotless and they are quick! I am a neat freak and expect a high level of cleanliness. Well these ladies not only left the place super clean they even vacuumed my kitty condo. A couple times due to vacations or schedule changes I'd get a different crew which I didn't really like. We have a dog that barks a lot and a cat that hides in closets and I felt like every time a new person came I'd have to explain the situation again (please don't lock the cat in the closet) and hope they'd remember. Of the maybe 15 times we had them clean I'd say 2 or 3 times they missed major things but the office staff has been nothing but professional when I've brought it up. Speaking of the office staff they are super friendly and responsive. I definitely recommend this company. If for some reason you are not happy with your cleaning (doubtful) they will make it right. read more

Very professional and my house was spotless when they left! Dahlia and her crew did a great job and I will have them come out regularly for cleaning! read more

My house was a disaster when we called Susy Q Cleaning to help us dig out of our housecleaning neglect. They were wonderful with scheduling and when they left the house was cleaner than when we moved in. Since then, they have come biweekly and we couldn't ask for better service. They are reliable, reasonably priced, and friendly. They are also flexible when you need to make a change in the schedule. I plan to remain a customer for a long time. read more

Would defiantly recommend them. They called me back and wanted to make sure 100% customer satisfaction. They said it was some kind of miscommunication between the cleaners and the company, so they wanted to make sure I'm paying what we've agreed on and not the day of the cleaning. She was going to personally to deliver the check to my door and apologize for all the inconvenience. Very professional, therefore, I'm changing it to 5 stars read more

I recommend Susy Q Cleaning service to anyone I know interested in a house cleaning. Scheduling an appointment is very easy and informative. Since I hadn't had a professional job done in my place since moving in, Dalia recommended I get the deep cleaning. I wasn't able to be home when they visited, but I can tell you I was very impressed when I came home to a cleaner apartment than when I moved in. Everything from the blinds to the baseboards looked brand new. The prices are fair and now that I've moved in to a house, I'll be calling up Dalia's crew to come clean more often! Local businesses rock!! read more

I recently used Susy Q because I was moving out of state and they did a great job cleaning the place I was renting. Thanks to their thorough cleaning crew I had no problem getting my rental deposit back. Thank you! read more

Excellent service from Susy Q. I had an initial deep cleaning and just finished my first monthly clean. Office/scheduling staff have been great at coordinating and both crews of ladies were polite and super thorough. I'd highly recommend. (2br/2ba condo in my case) read more