Our family had a very frightening experience that showed us the true difference attentive medical…read morecare can make. My grandma first went to the ER at Kaiser Permanente, where her symptoms were dismissed as anxiety. Despite clear concerns and our requests to look deeper, no thorough evaluation was done and she was sent home. Only a few hours later her condition became critical and she had to be taken by ambulance to Mercy San Juan Medical Center. From the moment we arrived, the staff took her seriously. They listened carefully to every detail we shared and performed a full evaluation. The nurses and doctors were patient, understanding, and supportive -- answering all of our questions and making sure we understood everything. Most importantly, they properly diagnosed her with a heart block, something that had been completely missed earlier. She was then transferred to Mercy General Hospital where she received exceptional care. She underwent surgery and had a pacemaker placed. Throughout her stay the staff remained compassionate, communicative, and attentive to both her and our family. We truly believe Mercy's thoroughness and willingness to listen made a life-saving difference. Thank you to the Mercy teams for taking concerns seriously and providing the care every patient deserves.

I stayed overnight at Mercy General Hospital when I had a total knee replacement in March 2026…read more The poor nurses were overworked and did not have a nursing assistance. The only one they did have was covering as a sitter. Therefore, I never saw my nurse. My knee was completely numb and I was not able to get out bed. When I had to go to the bathroom I was placed on a pure wick. However, the nurse forgot to turn it on and when I urinated it went all over the bed. Most of the nurses acted like it was an inconvenience whenever I needed help or had a question about continuing my cardiac medication for my irregular heart rhythm. It was also impossible to get the equipment needed for home. The social worker wanted to send me home without a walker after a total knee replacement? I also had to wait for the referral for physical therapy and home health. Nothing was set up prior to my going home. I had to take care of it myself. This hospital has a lot to learn about patient care and the quality they provide. I worked in a hospital for 20 years in Southern California. This is by far the worst service and I am shocked. So many safety issues and disregard for patient care.

I had my monthly medication IV infusion yesterday, April 5, 2026, at the Sutter Downtown Center, in…read morethe Bueller building, and was taken care of by my amazing, competent, compassionate nurse Jim N.!!!Jim is the BEST nurse ever!! He is very skillful in IV insertion. I am a very hard sticker patient since I go monthly for my infusion and needs IV access, and my veins are very difficult to access due to scar tissue, given that I have been getting this treatment for years. And I have been in the hospital many times due to my cerebral aneurysm rupture problems, and surgeries leading to my vein collapse and scar tissue complications. BUT RN Jim N. has always been able to access my veins the first time and easily! I just want to applaud how Jim is an absolutely great asset to Sutter Medical & at the infusion center in downtown Sutter! Jim's Sutter Infusion colleagues are also excellent, competent & compassionate! Jim N .is just unique!!! I highly recommend Sutter Infusion staff & the facility! What a great patient experience I have had there !!!

Maternity care. I'm extremely upset that a botched epidural has caused me so much ongoing pain. 4…read moredays postpartum I was back in the ER waiting 6 hours plus additional time, to get a blood patch. This did not occur with my first kid that I had at Kaiser! The original anesthesiologist was an older woman. She seems frustrated and couldn't get her hands still. She got upset after I told her the needle wasn't placed right. At this point she kept asking where do you feel it and get jamming it in more. This almost caused me to pass out. She was very rude and not helpful. I knew she messed up at that very moment. When she entered the room she didn't have any bedside manner. I expect anesthesiologist who is giving an epidural to be cordial... Now 6 months later after having my baby.. I'm constantly in pain and having severe neck and shoulder pain. I'm just being told to get another blood patch. Staff needs to be better trained. Another woman was in the ER with me for the same reason. So this is definitely a Sutter issue.

I felt it pertinent to share some words about two individuals, of the pre-op care team, at UC Davis…read moreHospital Sacramento, California. Cassandra Cooley, RN and Kelly Steinbrecher, CRNA are two of the Nurses who literally made my girl friend Donna Kesners stay so positive, calming her down prior to the surgery, having her broken leg pinned and screwed together due to her Parkinson's Disease that caused her to fall! Their kindness, professionalism and caring personality, that they showed handling Donna, made me so pleased. Their unwavering compassion, dedication and commitment to making sure their patients are satisfied and completely taken care of, has me writing this review. I hope management takes notice with a performance review that will help you both promote with in the future. It's employees like yourselves that companies go out of their way to employ. Thanks again for your special way that you take it upon yourselves to make your patients happy and proud to know you! God Bless you both! Don Pearson 916-307-2426 Donna Kesner 916-277-3679

My mother was diagnosed with kidney cancer, it's spread to her bones. By definition that's stage 4…read more It has taken 2 and a half weeks to get UC Davis to contact her for an appointment with an oncologist. How do they decide to communicate with a 91 year old who is blind in one eye and has poor vision in the other?? By texting her links! WTF. Seriously guys?! Know your audience and have a tiny bit of empathy. I hope the doctors are better than their system.

Our experience here involved the ICU. The rooms are quite small and get really stuffy, so we found…read moreourselves needing to alternate between who was in the room and going out into the hallway for some fresh air. The rooms are conveniently connected into the nurse "hub", so you can call for attention as you need it. The staff had good bedside manner in talking to the visitors, although we noticed some balls being dropped in terms of how the patient was being serviced (e.g. not tying back down an arm restraint after a routine exam which led to the patient ripping off some of their equipment later on). Visitor hours are from 9 am - 9 pm although if you call ahead, they can put you on a 24 hour visiting list. There is a small coffee and pastry station open during the day and also small business vendors set up outside on the day we were here (Friday) to purchase other snacks and goods. Parking lot is big, we were able to easily find a spot. Security is quite lax though - you should get a visitor's badge every time you come in but we walked right in, not realizing we had to stop at the security desk and no one stopped us.

Huang, Vincent Jing-Ping MD, I encourage any Kaiser member to reframe from this doctor. He is not…read morein it for the care for you or any body you are caring for! He is only in it for the money. He is not the type of doctor to do any sort of research if he doesn't have any understanding of the diagnosis that he may not be educated in! He will prescribe harmful medication to your loved one which will leave them in worse condition than they were in without any care in the world as long as he makes a quick buck! I need you to understand what I am saying! he will falsify medical reports and records. he speaks in condescending tones and talks down to you! He exploits those who you love and I believe he may only be still there because he may pick and choose who he provides quality care. I have been a member of Kaiser, but not at South Sacramento for a pretty long time and I've never made any sort of review quite like this or any review towards Kaiser at all!!! I have been compelled to do this to warn those assigned to him! Next doctor is Jasmine Win- her ethics as a doctor is outrageous! It seems that this particular location doesn't hire doctors that care for patients. It seems like they might be so severely short staffed that they hire anyone that is willing to work there that happens to have a degree. I encourage you to avoid these two doctors by all means this doctor during our phone appointment didn't even want to go past 10 minutes as she told me that it was just a 10 minute phone appointment and that she had three other people that she needed to hurry up and get into and as she proceeded to tell me that she was looking at her clock and continue to interrupt me that I need to hurry up as this appointment was pretty much a waste of time for her! I am so outraged as the way I was treated that I am here today to literally make these reviews on both these doctors. I also checked out quite many of these yelp reviews and I see I'm not alone here with this particular Kaiser, so I encourage you to please avoid this Kaiser! I also had several extreme disappointments with their discharged department, their social services department their nurse station their phone operating system. This Kaiser seems to be so disorganized extremely busy that they do not have time for you. Your quality of care your needs you will be a burden to them I guess unless you have extreme amount of money time and patience! I have been a Kaiser patient off and on, and I stepped in to help a loved one who has Medi-Cal through Kaiser and seeing what they had to go through along with how I was treated helping them has made me during open enrollment no longer willing to have Kaiser!

Occasionally, the healthiest of people can find themselves in the hospital. A friend in the…read moreindustry advised San Juan over Folsom for ER care. More likely to get surgeon or other help during night and weekend. I believe she's correct. From the moment I blacked out during IV insertion until discharge, I was helped by people who know their field and are damn good at it. Being neurodivergent, the ER and hospital environment is mega-overload. I always disclosed my ND and all of my doctors and surgeons were patient and driven to see my health improve. Some of the people who left a very positive impression = Dr. Leslie Tamura. Advocate, calm, intelligent, a solid rock of the best hospitalist I'll probably ever meet. She made me feel safe, heard and assured I would be in good hands. Rutu, charging nurse for her acceptance, support and humor. Lilian and Marlon for being accepting, caring and relating. Renz and Billy, amazing nurses I could trust. Ken was a cheerful and lighthearted tech assistant. And social worker Ashly, a soul filled with the best energy a patient could ever wish to have. She's in the right field! If you find yourself in the Russell tower (older wing), penthouse floor #5, be aware the rooms can get hot on the southern side but getting a sliver of a view of the helicopter pad (had to get up to see) does give the brain something to masticate and reminds you that others are out there helping others (soul warming). Oh, and that hospital air filtration is impeccable. I also liked the garden on the "second" floor. It is peaceful. And the food, it is decent. I loved the grilled zucchini and white rice. The packaged lemon juice was tasty. I never want to see any of the staff or doctors again unless we cross paths at the store or at a really great party. But, if I ever must go to the hospital again, I will hope to see them or I hope that their cohorts ought to be as awesome as them. Note: cell, text, internet reception in basement/ER is nearly non-existent (not limited to T-Mobile). Their Wi-Fi may as well not exist. Send text messages with the time sent. If it eventually goes through, the other person will know the age of your message. Floors above ER should have significantly better reception. Bring your phone charged and with your wall charger including plug, not just cable. Bring flip flops, dry shampoo, fresh chonies, your preferred ear plugs, comfortable lounging clothes, and hand lotion if you like those things and may be admitted. Note: when you hear a faint nursery chime it means a baby was just born in the hospital. *warm fuzzies*

EDIT 4/23/26: Day after I left VM for patient grievance line, got a call from them re my issue w…read morethe birth clerk. Birth clerk contacted us later that day, apologized for the delay as they are short-staffed (her coworker has been on vacation?), and husband was able to get Verification of Birth Letter later that day. She promised to file our birth certificate with county. We'll see if we get our birth certificate on time. Changing my review from 1 star to 3 stars. Original review: Just had a Csec at the hospital. Things I am unhappy about: 1. Night L&D RN Lorraine who gave me my Lt forearm IV which was placed with lights dimmed, doubt she could see well... and I told her it hurt but she ignored me and said it was normal. Shortly after the IV, she was gone so I think she was rushing bc it was shift change time. Well... look at my arm now after I was released. And it still hurt around the site and find it hard to hold baby on Lt forearm while being a Rt handed person. 2. The postpartum RNs were constantly changing... had some travel RNs there who were not clueless and didn't give me my pain meds on time. 3. Asked for Lactation consultant right away, told yes they will put referral but then the RN forgot...finally got seen end of 2nd day right before her shift ended. Did not care for the older LC bc she kept talking about cutting the frenulum bc it's causing my baby to be fatigued... but didn't even look at baby's frenulum... her frenulum is way back on her tongue (so she's NOT tongue tied)... "i can't make the diagnosis but ask the pediatrician". I think at least look at it before making the recommendation though... 2nd LC was much better and helpful but by then due to improper latch (all the labor and postpartum RNs said latch was fine) and lack of timely LC help,, and extremely sore nipples by then, I gave up on breastfeeding. 4. And this is what's making me finally write a 1star review- Birth clerk never came on any of the days we were there. Supposedly was off. We never got a temporary Birth certificate until, as I was being wheeled out of the hospital, we were told to sign paperwork with our daughter's footprint on it and we asked to keep that paper. We were then given this temporary birth certificate by the nurse who was surprised we never got the paper. We never got a "Letter of verification of birth" from the hospital w our discharge paperwork. My work is asking for it so I can have protected bonding time and... I have nothing. I can't add baby on my insurance either... called my OB office who told me to call postpartum office today (she was off yesterday... how often does she even work?) who forwarded us to birth clerk voicemail.... my husband and I both left messages.... never got a call back.... we call back and the clerk had left without bothering to call us back... We were also told by RNs that birth clerk would contact us to make sure all the birth certificate details are correct.... still no phone call... does that mean she hasn't even filed for us to get a birth certificate?? My daughter is now 9 days old! Did the RNs not hand off the birth certificate request form?! How do they not have a replacement for the birth clerk on days she's off and having LEGAL paperwork falling through the cracks?! I am extremely unhappy that while I am supposed to be enjoying my new baby, I am having to stress out about my postpartum leave and job remaining protected, all while recovering from a Csection. Highly highly disappointed in MSJ and will not be recommending to any of my patients or family or friends... And I called the patient advocate line that a prior review posted... VM. It's like no one on the admin staff actually ever answers their phones...

I had hip replacement surgery Wednesday done by Dr. Hallare. My pre op nurse was named Hannah and…read moreshe was amazing! The anesthesia doctors seemed great although from the moment I was put out I have no clue what went on. Evidently the surgeon and I had a conversation about what music to listen to during my surgery, he said we picked hip hop? Dont remember! My recovery has been swift. Only five days later and my wife and I went to breakfast. Im looking at only missing two weeks! Thanks to everyone who assisted in my surgery and recovery. I also want to mention. Austin Stoker who was nice and he was a familiar face at a time I was pretty nervous. Thank you Dr. Hallare and staff.

1 STAR -- SOUTH KAISER PERMANENTE, THIS IS A JOKE…read more My appointment was at 10:50 AM. It is now 11:50 AM, and I still haven't seen a doctor. No update. No apology. No explanation. Just me sitting here while Kaiser pretends my time isn't worth anything. And let me make something VERY clear: I pay GOOD money for this care. I'm not a Medi‑Cal patient where the system drags its feet because they think it doesn't matter. I pay full premiums. I pay copays. I pay into this system every month. Medical care is NOT free for me, so why is Kaiser acting like I'm here for charity? If you're going to run an hour behind, at least communicate. Respect the people who keep your lights on. Respect the patients who actually PAY for this service. Respect the fact that we have jobs, schedules, and lives outside this waiting room. This level of disregard is embarrassing for a healthcare provider. Do better.

you wanna talk about human kindness well Miss.Seletha McGee well she is all that she takes time to…read morelisten to you. She's very patient with helping you. She's incentive and the things that you need she makes you feel good as a patient when feeling real low. so if down, this is the type of person that you want to help you snap back one love Miss McGee you

The care I received was wonderful. I spent the night after having surgery and received great care…read more The staff was on point with my meds and any care I needed. When it was time to discharge all went smooth and quick.

Amazing place. Great people helping people in need. A+ for everyone from the reception desks,…read morephotography to the physicians. A light, friendly place for kids who need expert answers. Very impressed with everyone we interacted with. Exceeded expectations.

Same review I just left on Google. I will give two stars only due to the fact the nurses and…read moresecurity guards were extremely nice. We spent less than 4 minutes with the doctor. Don't get me wrong. I am truly appreciative to get an appointment so quick. However, I feel disappointed. The doctor comes in. He says hello. Ask my daughter to bend over so he could see her back. And asked where her pain was. Said he would see her back in a year to monitor her back. No concern for her pain. He didn't feel her back was too much of a concern even with it being curved for a 4 year old. Pretty much blamed the X-ray curve being on her "leaning" which she wasn't. She held on to a bar to keep her as straight as possible. (Which I have a photo as proof.) They even retook images to ensure she wasn't leaning and was straight. The appointment today was just rushed. No explanation, nothing. I honestly don't know what "normal" scoliosis looks like, especially not in a 4 year old. Her primary doctor says scoliosis is more common in teenagers. I have no clue what to do. I still don't have any answers. Wasted over an hour drive for 4 minute first time appointment is crazy.

How to star, the price was very inexpensive, most places want a leg and an a arm .I check some…read moreother places and this one was the best on price, and good area, they give you an appointment right away and they were polite and very helpful, and explained to you the whole proses, the receptionist was very nice and friendly.I came to do a physical exam for my Inmigration residence The Dr explain, each time was she was doing, was honest friendly and fast! Love this place highly recommended

5 star service.reasonable price, Friendly and sympathetic staff…read more i need a new 693 form for my the other 485 filing and it has been couple of months since the first visit, but they offer free service as long as within a year , that is really a pleasant surprise. strongly recommend !

Lets just say that the reason why I am giving this a 5 star rating is because, the staff at the…read moreHospital at the ER last night when I took my wife was beyond amazing. I mean they went through the normal procedures for patients who have chest pain, but to see how quickly they got her issue resolved was very impressive to me. Yes we stayed there from 6pm to about 10pm, but that tells me that they were very thorough. From the time we got there until the time we left they were very attentive to her. They took blood a couple of times and also did EKG's a couple of times as well. Being someone who just moved to the Folsom area, we weren't 100% sure on who to go with. They advised to have my wife follow up with her PCP due to they didnt find any Heart Attack symptoms. So let me start off by saying Thank you Mercy Hospital. Your Staff, your attentiveness to my wife didnt go unnoticed and it was very appreciated how well you cared for her. If we need any further Health Care, we will be back.

You won't see a Dr in the ER but I can promise you will see the billing staff…read more I went to the ER because I had a rapid heartbeat and high blood pressure picture of vitals below. Upon arrival they checked me in and immediately called me to the billing staff to get my insurance information by the way I pay for my Insurance I'm not a leach on society like all the rest of the tweakers and the morbidly obese in the waiting room. After an hour, they did a blood test to check for cardiac enzymes after two hours. They did a chest x-ray. After three hours They did a CT with contrast. Add about five hours I was thinking it was strange that I still haven't heard anything and haven't even seen a doctor and I'm still sitting in the waiting room while a nurse is playing Dr on me next to tweakers and Folsom's finest lowlifes. They brought me behind a curtain again in the general waiting area and told me they needed to draw more blood at this point I asked them to remove the IV catheter because I intended on going home the phlebotomist went and retrieved the nurse and I asked her to remove the IV catheter. I told her I do not feel comfortable having her play Dr in the waiting room. At this point, she got frustrated with me and told me I was refusing medical service which I replied nicely. I don't believe I've received much medical service nor has anyone talk to me or told me what's going on for 5 1/half hours she also told me if I went home with the IV in my arm she would send the police to my house. I'm no expert in the HIPAA rules, but I believe her telling the police I have IV in my arm would probably be a violation of this. Finally, after some debate, she removed the IV catheter and I went home. I have been to hospitals in Third World countries which are much Cleaner and throw than this hospital and the total cost of the visit was less than my co-pay. I would never go here again. If you're in an ambulance getting transported and they say they're taking you to Folsom mercy kick the back door open and push the gurney out on the highway. I can promise you will have much better luck than the waiting room nurse playing Dr in a petri dish of nastiness, they call a waiting room. The major problem with this hospitals emergency room is that they wear you down and make you never wanna come back how many people die every year because they had such a bad experience of Folsom mercy and decided to stay home instead of go to the emergency room when they need medical attention. Don't be one of those people go to a different hospital and see an actual doctor in an actual hospital room not a nurse playing Dr in a waiting room. For those of you who voted for Obama care I hope you go to this hospital you cause this mess. By the way, I should've checked the Yelp reviews they only had 2 1/2 stars the lithium battery that I purchased on Amazon and it caught fire in my living room had three stars. Steer clear of this place unless you want to dance with the devil. This hospital should be classified as a teaching hospital because they teach you never to come back.