The staff were very friendly. The office was quite nice for…read morea clinic and though I was a walk in patient I only had to wait a half hour. The nursing staff were pretty thorough and the nurse practitioner I had was extremely friendly, asking questions and seemed to take her time listening to me more than my own doctor. May come back in other non emergency situations if my doctor is not available

This review is solely for their online phone system. The receptionist was helpful and kind. None of…read morethis was their fault. I called to make an appointment over the phone. I checked that they accept infants that are my child's age. I was told they do. Then upon arrival I was told the doctor does not see infants. Very frustrating when trying to seek care on a Friday afternoon when doctor's offices are about to close. Doesn't seem that difficult to have better and clearer communication around care available.

best doctor Najibu!!!! never failed me. detected precancer in my stomache on time and I am fully…read morehealed for years now. nurses are amazing !!!! Latina nurses bomb super cool down to earth I speak Spanish always welcoming. And the light skinned African American nurse named Ty'na MA. she needs a raise and a steady schedule to work there she is young but always attentive and professional and supportive. Keep this place alive!!! you won't wuna leave anywhere else best help medically speaking 100/100 recommended. -Vanessa A.

Called to ask if they take our UHC insurance, got a yes. Drove to get here, and after checking in…read morewas told no, we don't ... please pay now. We'd have chosen differently urgent care if we'd known.

Made an appointment over the phone. showed up a few minutes early got called in early. Doctor took…read moreher time didn't rush through my visit. Got the help I needed. Have never had one single problem been going for years. Might take a few minutes longer then cough kiaser. But I am extremely happy and feel my health is in good hands. Thank you.

The attention with the nurses and the doctors are very kind. The two women who are in work are…read moresome. Just because they don't know English they yell at us my son I draw blood from him and twice I prick him that he can't find the vein. And he does it with a bad temper

I made an appointment online and it was a very quick process. They make it easy to fill out the…read moreforms online, and to check in prior to arrival. The front desk receptionists are very kind and helpful, they were also very quick and efficient with the paperwork. As soon as I got seen by the nurse and doctor, they were kind and quick with the services. I was in and out of the facility within 25 minutes! For anything quick, I do recommend coming in the early mornings after opening. It can get very busy especially during peak hours if you don't have an appointment.

Amazing staff. I received quality care and the uptmost professionalism from everyone at St. Francis…read moreUrgent Care. From the moment I walked in seeking help, the front office assistants were kind and helpful. The medical assistant in the back office was phenomenal. She was kind, concerned about my well-being and did everything she could to offer reassurance and comfort, including a much needed "hug." NP Iqbal was very helpful and offered an immediate referral to a specialist and prescribed medication to help ease my discomfort. I could not have asked for better care or treatment. Thank you so much to the wonderful staff at St. Francis Urgent Care.

I had a terrible, unethical, and harmful experience at Sutter Health urgent care in early February…read morein which the doctor tried to tell me I don't actually have migraine disease based on her false understanding of migraine disease (she said the fact that my migraine sometimes is felt on the left side and sometimes on the right side means it's not migraine, which is simply untrue as 85% of people with migraine (not even just severe cases) have it bounce sides - I even showed her medical research disproving her false understanding, which she disputed) and then tried to tell me I didn't have a dental infection after I was diagnosed by xray and an endodontist with one. When I was there with the flu simply to get a script for Tamiflu. Why was she even trying to invalidate my migraine and dental infection diagnoses!! Sutter sent me a feedback form the next day. I filled it out with my experience and said I needed a call back from them to discuss. No call back. I called Sutter a week or two later, and the person told me to fill out a form on the patient relations site in order to try again to get a call back. I did. I STILL haven't been contacted by them. I called them today (the number on their patient relations site) and asked to speak with patient relations. They sent me to primary care, who told me there is no way they can connect me with patient relations. They told me they would transfer me to urgent care. I said I don't want to be transferred to urgent care. I want to be transferred to patient relations. The person then transferred me to urgent care against my explicit request, and the urgent care person is now giving me the phone number to contact patient relations, which is exactly where I called to end up in this cluster fu*k!! And then the urgent care person threatened to hang up on me when I tried to explain my complaints. And then she did hang up on me when I was answering her question of what number I had originally called. This is sooooo disrespectful. Riddle me this: How on earth can there be no way for a PATIENT to be put in contact with PATIENT FRIGGIN RELATIONS?! And why would you make your patient relations number a disrespectful maze of rude people passing you along and then asking you to keep doing that in perpetuity. (I've now been on the line with them for 30 mins+, and this is my fourth attempt to give feedback. All while I am sick in bed with the disease the urgent care Dr was disputing I have. This is one example of how the healthcare system makes the sick sicker and gets away with migraine stigma. @sutterhealth - you now have me making three complaints instead of one.

went down hill after sutter took over , staff and management are not the same warm kind way. This…read morehas been very difficult

Armando Cervantes is such a terrible doctor. Didn't care at all about what was going on just…read morebecause I am overweight. I have conditions that make it hard to lose weight and I have a referral that is 5 months out. But im made to feel like crap because someone doesn't want to do their job and just blame things on the weight, that shouldn't make you any less valued as a patient or a person. This phone appointment made me instantly depressed this tactic needs to change.

EXCELLENT CARE. Engaging with the healthcare system can be scary, and I found the staff here to be…read moreas soothing, reassuring, and kind as they were professional and capable. Dr. Bhamra has been overseeing my wound care, and has saw to my care with a confidence-inspiring sense of expertise, as well as the eye of an artist. It's been literally. Years. Since I've left a review for anything, but I have, in the last few ongoing visits been VERY impressed with the level of care I'm getting here.

I had a great first experience with Doctor O'Brien. After visiting him 3 times I had to give him &…read morehis team in the front office a 5 star. Each visit I was able to see him within 30 minutes, first time was for my ankle injury and second/third time was for bronchitis. Doctor O'Brien was professional, nice and you can tell he's very experienced by his explanations. Let's not forget the cost, it was very good inexpensive, consolations or X-Ray. Hopefully this place stays open for a very long time!

I decided to write this review, because I`ve read the negative comments about Dr O`Brien Senior. I…read morevisited him a few days ago. I had bronchitis and a fever. First of all, they were opened on Sunday, and the waiting time was about 10 min. The doctor himself was so personable and kind. He gave me prescriptions and some advice on what to eat while I`m sick, and what vitamins to take. It`s not a fancy clinic, it is rather a neighborhood doctor, who not only treats you, but has a great caring attitude. Thank you so much Dr O`Brien!

I searched for an urgent care center near Castro valley. With this being in Safeway I knew exactly…read morewhere this is. It's in the back, right next to the pharmacy. So there is no mention anywhere on the website that this was going to be a "virtual" visit with a physician assistant. I wasn't told until I walked into the room and saw a large Tv with chair infront of it. I didn't mind the virtual visit since I have done that through an app to see a doctor before. But the PA I saw, she wasn't the best person. She wasn't showing empathy. She didn't seem to care much. The nurse was nice and explained every step. But at the end. The PA just told me to take like 6 different over the counter meds (which I was already taking for like a week). She didn't offer to give me a Rx for Anything. Waste of time and money.

I came here feeling really sick. I've never been to the clinic before. Maxine is a true poffesional…read moreand made me feel at ease with the entire process. Great clinic, great staff that helps. Thanks Maxine!

Fui para un chequeo medico anual. Todo muy bien…read more Les Recomiendo las clínicas de Tivurcio Vazquez Muy buen Exelente Servicio..

This clinic is extremely disappointing. I have been rescheduled multiple times since December of…read morelast year, and now well into this year, I am still being given excuse after excuse about the doctor not being available. While I understand that things can happen, the constant rescheduling with no clear or proper explanation is completely inconvenient and unprofessional. Because of this, I have not been able to complete my 2025 appointment at all. I would not recommend this clinic to anyone who values their time. They love to cancel on the day of your appointment 5-10 minutes before with no proper notice or explanation. Report them to the California Department of Public Health.

Never had a bad experience here. The only problem is parking. Get to your appt early or have…read moresomeone drop you off because there is rarely any parking spots.

Very unprofessional and disrespectful experience…read more I had a 12:40 PM appointment on September 2, 2026, and had already been waiting for a while. I briefly stepped away to make a phone call and did not hear my name being called. When I returned, I asked whether they had called my name. A staff member then asked another colleague whether she had called my name. During that exchange, the staff member stated, "these people, man." She said it loudly and within my hearing. I had already been waiting beyond my scheduled appointment time, and briefly stepping away and missing my name being called did not warrant a derogatory comment from a staff member. If there was an issue, it could have simply been communicated to me professionally. Patients deserve to be treated with dignity and respect. Referring to a patient as "these people" while speaking to coworkers is inappropriate and unprofessional, especially in a healthcare setting.