To clarify my original post, this is one of the best Vet clinics I have used, and continue to use…read more Dr. Kmak treats not only the patient, but the human as well. She knows that the lives of pets and their humans are intertwined and she goes above and beyond to make sure all are treated!

Thank you Dr. Sutter and the entire staff for taking care of my dog over the past 12 years. I…read morereally appreciate Dr. Sutter's candid advice and explanations regarding our dog's cancer situation. I was really moved when he called us on a Saturday to check up on our dog. Thanks again for everything

The experience with VCA was the best in years!!! I initially called in to get an urgent care…read moreappointment for my dog. First, the receptionist did not see any opening at her site but was so kind to see if there is any opening in another side. She even called me back (w/o being asked) if I want to take over the spot that just came up! Then, Dr Becker... I have not seen the Dr. who examined our difficult dog as thoroughly as Dr. Becker in years and explained her observations and potential treatments we can choose from. She put no pressure to us but helped us select what options we would like to go. Finally, the technician who provided the final shot to our dog was super friendly and communicative. From the start to end, they are all super kind, efficient and effective at their work. Cannot thank them more...

We started going to VCA San Mateo about six months ago when we adopted our puppy, and overall we've…read morehad a great experience. The medical director, Dr. Bolich, is wonderful. She's incredibly smart, compassionate, and genuinely cares about the animals she treats. Even though she's very busy, she always makes herself available and takes the time to listen and make sure I feel comfortable with what's being recommended for our little pup. I really appreciate that she's open to feedback and easy to talk to. I trust her advice and also think she's just a really cool person. The office staff is also great. They're kind, friendly, and usually try to to get back to me quickly. I've only met one of the other vets, Dr. Becker, but she was also fantastic. Highly recommend!

Crystal Springs has provided decent care over the last few years. That said this place had some…read moremajor facility issue late last year / early this year and was closed for months. And just this week they now apparently have a sewage backup issue and are closed (not sure for how long). None of these issues seem like their fault and are very unfortunate but does not change the fact that Crystal Springs has been unable to provide care for my dog numerous times now when we needed them. I will not be able to rely on them for ongoing care. Also found out that both Dr. Tusler and Dr. Hoppe (two wonderful vets) are on leave. Sounds like a lot of chaos and disorganization. I will continue with Crystal Springs as a backup until I can find a new vet.

they were so thorough with our cats and have provided excellent care. I haven't been to other vets…read morebecause I dont feel they need to find a better one and I dont really bargain shop when it comes to my boys. That being said pricing seems fair.

I was able to make an appointment and send records without an issue. But I didn't like the vibe of…read morethe place. I heard the staff and vet talking outside the room door about whether my cat is really the breed I said she was. The vet made strange comments such as telling me that their hospital is not just for vaccines? When that's literally what they do and what I came for. Vaccines were pricy. I was a little surprised that they took my cat to the back when I'm normally present for something so quick. But other than that it was a seamless transaction

I've been taking my senior Chihuahua mix to South Hillsdale to see Dr. Magner for acupuncture and…read morelaser therapy for almost a year. He originally went in for acute back pain but has been back regularly for palliative care for his arthritis and kidney disease. It has made a tremendous difference in his comfort level. Scheduling is always easy - either online or at the front desk - and all the staff are always friendly. The room for acupuncture is very comfortable for both me and my dog, with air purifiers, a white noise machine, and a heat lamp if needed (which my dog loves). Dr. Magner is gentle and kind. She thoroughly explains her treatments and has recommended many ways for me to help my dog be more comfortable in his senior years. I am very grateful to have found South Hillsdale and Dr. Magner.

We have brought our dog here since she was 10 weeks old…read more The clinic handles her with a lot of care and has been patient with all our questions as first-time dog parents. They're also proactive about scheduling so we can lock in her next vaccine or wellness visit before we even leave, which has made it easy to stay on track.

I've been going to this pet clinic for over 15 years with multiple pets. I just rescued a dog named…read moreSofie who is about 3 1/2 years old. I've taken her too many places to get her anal glands, excreted,, and this was the first place that they told me that I should sedate her with trazodone and gabapentin before I brought her in. To be honest with you, the Vet tech was quite rude. I was pretty taken a back, considering I've taken her to many other places, and they just put a small muzzle on her and extract her with no problem. Their rebuttal, was that they had a different philosophy and that if I didn't sedate her that doing the extraction could injure her. I laughed because I had a Chihuahua and they muzzled my Chihuahua six months ago. So they are being pretty hypocritical. Basically I'm upset because I had been a loyal client for over 15 years with multiple pets, and since I disagreed with their tactics of sedating my dog before an anal gland excretion... They thought it would be best if I'd go somewhere else. They also said that sofie had deep anxiety and was in a state of fear. Sofie was uncomfortable, but so are most dogs going to the vet. I've never had this problem with this vet team. But, the dynamics have changed and Dr.G would rather drug my dog than put a muzzle on her. Yet.. they felt good putting a muzzle on my 17 year old Chihuahua 6 months ago. Definitely going somewhere else where the veterinarian team are more confident in their skills, professional and know how to communicate. They definitely have a lack of loyalty.

I was honestly pretty skeptical when my longtime veterinarian, Rachel Goldfarb, left Indy's and Dr…read more Zead Al Gateny took over. It's not always easy to feel comfortable with a new vet when you've built a trusting relationship with someone you know and love. After two visits with Dr. Al Gateny, though, I'm happy to say that my concerns have eased. He has been kind, attentive, and genuinely caring toward my pet, and I really appreciate the time and attention he has given us. I know it will take some time to build the same level of trust and comfort I had before, but so far, I'm very pleased with his care. Five stars for now, and I'm hopeful this new relationship will continue to impress!

I took my dog Filial to Indy's Place Pet Hospital and overall had a good experience. The vet was…read morestraightforward and got right to the point, which I actually appreciated. They explained what they were seeing, answered my questions, and provided helpful information without making the visit feel unnecessarily complicated. The staff was professional and the overall process was fairly smooth. You can definitely tell it is a veterinary clinic as soon as you walk in because there is that very distinct vet smell, but that is pretty normal for a pet hospital. What I liked most was that the visit felt practical and informative. They focused on my dog's needs, explained the situation clearly, and gave me information I could actually use. It was not an overly fancy experience, but I felt that my dog was in capable hands. Overall, I would consider coming back here for future veterinary needs. Decent vet, informative service, and a straightforward experience.

I have been working w/ Bay Area Pet Pals over 5 years and have received nothing but a stellar…read moreservice every time. All of the petsitter I worked has been great, very easy to communicate and extremely friendly with our three cats. Any time we leave for travel, I reach out to them and arrange an in house pet sitting service and Lynda is able to accommodate the dates or any changes that might happen. her response is always timely and she collects all the information to ensure the pets taken care of properly. Her team spends appropriate amount of time in each visit with the cats to ensure they are stimulated, fed, cuddled and had fun while being at home. I strongly recommend them!

I attempted to schedule dog walking for my dog months ago in advance for entire summer. Not anyone…read morewas available to walk my little pip squeak dog. BAPP needs to hire at least 20 more walkers is my recommendation. Can't find the words to relay to you the disappointment of my dog stuck at home when he would rather go out for a lunch date with a cute dog walker to scratch his nose, tease him by tugging his tail, stopping into the backyard to play a quick game of fetch before being let back into residence. sniff sniff, sniff sniff and woof woof

Dr. Gadde has been incredibly empathetic, thoughtful, and attentive. My experience with him during…read morean emergency visit was exceptional. He was on top of everything, followed up promptly, and even took the time to call on his day off to check in on the blood work. His level of care and dedication truly stood out to me. As a pet owner, it was incredibly reassuring to know that my pet was in such compassionate and capable hands. This is exactly the kind of care and attention any pet owner would be grateful for. I'm very thankful for Dr. Gadde and the care he provided.

I rarely leave negative reviews, but I feel obligated to share my experience so other pet owners…read morecan make an informed decision. I brought both of my cats in for what I believed would be a routine ear cleaning/ear flush for an ear infection. Instead, both left the appointment in significantly worse condition. One of my cats came home with a bleeding ear immediately after the procedure. My other cat rapidly declined within hours of the ear flush. She became extremely lethargic, stopped eating, developed balance and walking issues, appeared to lose her hearing, and was clearly in pain. I rushed her to the emergency veterinary hospital that same night. The emergency veterinarians found fluid trapped deep in her ear and initially couldn't even visualize her eardrum because of the amount of fluid present. On follow-up, after removing the trapped fluid, they discovered a slit in her eardrum. Since then, she has required multiple emergency visits, medications, and ongoing treatment. She has spent weeks recovering, and she still has significant hearing loss. Unfortunately, this situation is still ongoing. If my girl does not continue to improve, the veterinary specialists have told me she may need advanced imaging (CT scan) and surgery to remove trapped fluid from her middle ear. I have been told those procedures could cost as much as $20,000. While I hope it doesn't come to that, it's heartbreaking to know that this is still a possibility following what was supposed to be a routine procedure. The emergency care alone has already cost thousands of dollars, not to mention the emotional toll of watching her suffer and wondering whether she'll ever fully recover. To the clinic's credit, they did refund the cost of the original visit after I raised my concerns. I appreciate that they acknowledged my concerns financially. However, a refund does not undo what happened or the pain, stress, and uncertainty my cats and I have endured. I understand that complications can occur with any medical procedure. What I cannot overlook is that I brought in two cats for routine ear care and both experienced serious issues afterward; one leaving with a bleeding ear and the other requiring emergency treatment within hours. Weeks later, we're still searching for answers and hoping Ruby won't need invasive surgery. I sincerely hope no other pet owner has to experience what we have. Based on my experience, I cannot recommend this clinic and would not trust them with my cats again.

We had such a great experience at Lentiy Veterinary Clinic. We brought our almost 2-year-old lab,…read moreBentley, in around 3:45am after hearing him cough for hours in a way we'd never experienced before, including coughing up mucus, which really scared us. Michaela, our vet tech, was actually the one who answered the phone and reassured us that coming in was the right call. She was so friendly, nurturing, and gentle with Bentley, and immediately helped put us at ease. Bentley is usually very nervous at the vet, but he did great with Michaela right away, which says a lot. Dr. Kuang was thorough, kind, and welcoming. She took the time to carefully evaluate Bentley and explain everything to us in a way that felt thoughtful and reassuring. The whole visit felt seamless and easy, which is not something you typically expect from an emergency vet. My husband and I were completely exhausted, and they made us feel just as taken care of as Bentley. The office itself was incredibly clean and aesthetically pleasing, with a comfortable waiting area, cozy chairs, and even a great selection of snacks and drinks, such nice touch that most vets dont have. On top of everything, the pricing was very reasonable. We're so grateful for the care Bentley received and would absolutely recommend them to anyone needing emergency veterinary care.

First and foremost, I'd like to extend an immense amount of gratitude to Dr. Hart, Dr. Carlson, and…read moreKara. Thank you for caring for my baby during her last hours, and for the extraordinary amount of empathy you have shown me during one of the hardest moments of my life. My rating is solely reflective of the other staff members I interacted with at Lenity. Unfortunately, my experience has been nothing short of a nightmare. I have raised all of these concerns with management, and I'm confident they will (or may have already) taken the appropriate steps to address these issues, including providing additional training on professionalism, effective communication, and appropriately navigating difficult situations. I rushed my cat Honey to Lenity as soon as I saw she wasn't being herself. I filled out paperwork and was greeted by Dr. Carlson after a somewhat reasonable wait time. After assessing Honey's current state, it was determined she had to be hospitalized overnight, and her health declined rapidly. Dr. Carlson and Dr. Hart were incredibly kind and guided me through one of the most painful decisions I will ever have to make. The rest of my review is for several staff members I interacted with at Lenity. Throughout multiple touchpoints, I felt a concerning lack of empathy, and felt as though the clinic only cared about being paid. My multi-thousand dollar bill was being broadcasted to the entire staff and waiting room as I went to visit my cat after being hospitalized overnight. The woman with glasses at the front desk spoke loudly and announced to everyone, including staff and folks in the waiting room, something along the lines of "Honey's owner is here to visit and paid her invoice- we can let her in now," and also announced that I paid through CareCredit. The way this was handled was incredibly inappropriate and humiliating- no worried pet owner should ever feel as though they are only permitted to visit their baby after handing over thousands of dollars. I also want to mention this was my 3rd invoice, totaling over $12,000 within a matter of 24 hours, so I naturally had questions regarding what exactly I was being charged for and if there was any wiggle room with all of the charges. The same woman repeated "wiggle room" in the most condescending tone when I asked- further demonstrating the blatant lack of empathy and basic customer service I'd expect to receive anywhere, especially in healthcare. Please stop reading this if euthanasia is a sensitive topic. I ultimately made the decision to put my cat down, due to her rapidly declining physical state, and out of immense love. She was not herself in her final moments since she was in a lot of pain, and inadvertently bit me as I held her. We let Dr. Carlson and staff know about the bite, and Dr. Carlson gave me instructions on how to clean the wound. Before I left the clinic, one of the front desk members talked to us about the bite. They then proceeded to share graphic, inhumane, and traumatic details regarding what would happen to my cat's body if I showed any symptoms of rabies. I later found out this was incorrect information, and they would still have to proceed with this process, regardless of whether I showed symptoms of rabies or not. While I understand the county's mandatory testing protocol, these graphic details should have NEVER been shared with me as I am deeply mourning the sudden loss of my world, and I am appalled by the insensitivity of how this was handled. The details that were shared with me will continue to haunt me, and countless hours of emotional distress could have been prevented. As mentioned above, each of the incidents outlined in this review has been brought to the attention of the office manager, Kara, who has handled every concern with professionalism, compassion, and grace. That said, I believe it would be a disservice to both current and future patients not to share my experience. My hope is that Lenity takes this feedback as an opportunity for reflection, improvement, and adequate staff training.

Dr Wolf did an amazing job for our 13 year old cat Boots who needed a very awkward emergency…read moresurgery in the middle of the night. The whole staff were efficient, explained everything thoroughly, and took great care of him. We particularly liked that they didn't charge for return visits for removal of drains and sutures. Boots has made a full recovery in just a few weeks :-)

This business is a cash grab, RUN far away!…read more I am extremely disappointed with how Peninsula Avenue Veterinary Care handled my recent request for help with my dog. In July, I brought him here for a full panel of testing after he developed a serious medical issue. I paid more than $1,000 for his testing and evaluation. He was then referred elsewhere for major spinal surgery, which thankfully went well, but the entire experience has been incredibly stressful and extremely expensive. After surgery, the specialist told me that my dog may have a urinary tract infection and recommended having him rechecked. Because Peninsula had evaluated him relatively recently, I called to ask whether they would be willing to simply recheck him without charging me another roughly $200. I explained that I had already spent thousands of dollars trying to get him healthy, including the money I had just paid this clinic, and was only asking whether they could show some flexibility and empathy. I first spoke with Maria. I found the conversation frustrating because she repeatedly put me on hold and kept returning to discuss pricing. I had to explain more than once that I understood what the visit would cost. I was not calling for a quote. I was asking whether, given everything my dog had just gone through and the amount I had already spent with them, someone could consider helping me with a simple recheck. Maria eventually put April on the phone. Unfortunately, that conversation was even more disappointing. Instead of focusing on the reason I was calling, April began emphasizing exactly when my dog had last been there and correcting me because I remembered it as being around 30 days ago when she said it had been closer to 45 days. When your dog has just undergone major spinal surgery and you have been dealing with appointments, specialists, recovery, medications, and thousands of dollars in veterinary bills, whether the prior appointment was 30 days ago or 45 days ago is not the most important thing on your mind. To me, focusing on that detail completely missed the point of the conversation. I was not asking Peninsula to perform surgery, take X-rays, conduct extensive diagnostics, or provide ongoing care for free. I was asking whether they could do a simple urinalysis/recheck for a dog they had recently evaluated after I had already paid them more than $1,000. I even made it clear that I was completely flexible with scheduling and was willing to come in whenever it was easiest for them. What I was looking for from both Maria and April was a small amount of empathy and an attempt to see whether anything could reasonably be done. Instead, the conversation felt argumentative, rigid, and almost entirely centered on pricing and policy. April repeatedly told me that they charge for everything and discussed sending me elsewhere or providing other resources rather than trying to find a solution. I completely understand that a veterinary office is a business and cannot provide every service for free. I never expected that. What disappointed me was the complete lack of flexibility or compassion toward an existing client who had just spent more than $1,000 with the practice and whose dog had undergone a major medical emergency shortly afterward. I have also had ongoing difficulty trying to reach Dr. Sophia regarding my dog's care. I have called multiple times, been told to send emails, and have not received the follow-up I expected. From a customer perspective, it feels unnecessarily difficult to actually get through to the veterinarian when you need guidance, while getting information about fees and policies seems immediate. What bothered me most about this experience was not even the approximately $200. It was how I was treated when I asked for help. I would have had a very different impression if someone had simply listened, acknowledged what my dog and I had been through, and genuinely tried to see if there was anything they could do. Instead, my experience felt transactional and dismissive. Based on my interactions with Maria and April, it felt like enforcing business processes and collecting another fee took priority over showing compassion to a client who was simply trying to take care of his dog. If you are considering bringing your pet here, I would think carefully about the kind of relationship you want with your veterinary provider, especially if your pet ends up facing a serious medical issue and you need ongoing support afterward. In my experience, I did not feel supported, heard, or valued as an existing client. After spending more than $1,000 here and then experiencing this level of rigidity over a simple recheck, I would not feel comfortable relying on Peninsula Avenue Veterinary Care again. I expected much more empathy from a veterinary practice. Sadly, that was not my experience.